Liforme Recenzje 319

Efficiently handled my issue

As someone with an extensive career background in customer support on ALL levels, from agent to management, I can honestly say that my experience with Roslyn and Liforme Customer Support has been top-notch, 5 stars, absolutely brilliant. I had a really anomalous issue with my *nearly new* yoga mat and Roslyn was responsive, kind, understanding, and generous in her assistance. I am honestly floored and beyond impressed by the customer support I received, and Liforme absolutely has my customer loyalty!

Amazing company to deal with. They keep you informed every step of the way, from ordering through to delivery. Helpful & professional staff deal with any questions. Not many companies these days offer such a service.
They also give back to social justice & environmental agencies. To be recommended!

Always such a wonderful customer service experience and the mats are my favorite.

Great customer service. Kind, genuine, reflective of how a yoga brand should be.

Fantastic company. The yoga mats are amazing. I opted for a custom mat, which arrived in under a week, and is fabulous. The customer service both before and after purchase was fabulous, and when there was a slight issue with delivery (not their fault at all) they kept me informed throughout.
Perfect experience.

Ottimo tappetino , ottimo servizio assistenza! Consiglio

I have 15 years of yoga experience, and Liforme has been my brand of choice since 2017. I just received my third mat and it’s perfect as always. The grip and alignment markers are game changers!

The Liforme mat didn’t work out for me, because my dry-hand situation is just too extreme. However, I contacted Liforme after sale team and they were very helpful and worked out hard to make sure I was having the best experience possible. I would definitely recommend the brand for everyone with normal to regular dry hands!

The mat was such a high quality product and the design was just perfect. I loved the placement lines so much!

Easily 5 stars even if the product wasn’t a good fit.

Liform produce outstanding Yoga Mats that enhance your practice. Aftersales service is excellent

I was given a lifeforme mat for hot yoga as a present. It has been excellent, non-slippy, comfortable and the alignment markings are excellent. The mat has worn well and would appear to be a cut above the other mats used by other people in hot yoga.
Lifeforme’s customer service has been polite and very helpful.

Liforme empowers their team to deliver the best customer experience I’ve ever had.

Roslyn specifically went above and beyond to resolve an issue that might have been a lost cause.

Roslyn’s immediate kindness and warmth, even across an ocean and through email was evident. She asked smart questions, shared information and gave me options on how best to resolve my issue.

I never expected this level of service. Like, never. A loyal Liforme customer now. I teach in 3 studios and everyone asks about my mat…now I’ll be able to share about the Liforme culture as well, which is so important to so many yogis.

Above and beyond Roslyn and Liforme team. I CANNOT say enough good things about this organization and you guessed it Roslyn!

Thank you, thank you, thank you
Jack H

The team helped me resolve a manufacturing issue with my mat, and they were amazing to work with! They were quick, friendly, professional, and offered a great solution to my inquiry. Thank you for the excellent customer service!

I bought a travel mat for my son who does ten minutes exercise daily. Expensive but sounded good. After 15 months it has two holes in it. For over a hundred pounds this is not good enough and customer service only offering a discount on a new one. Very disappointed

I ordered a mat from Liforme about 3 weeks ago. DHL said they delivered it and that I signed for it which I did not. Have been in touch with Liforme and I'm having to fill in forms for DHL who should really be the ones accountable and produce said signature. It is not my fault that they have not delivered the mat. This has been nothing but stress so no I would not have ordered this mat if I'd known.
Glad to say that Liforme has sorted everything out. They have replaced my missing mat. I'm delighted with it and my confidence has been restored and I'm enjoying my new mat

I purchased a Liforme Mother Earth mat for £114, expecting a premium service. Instead, I received a budget experience. My order #LFM-407196 has been a 'ghost' for over 48 hours because they use a cheap carrier (DHL24 Road) that doesn't sync with DHL Italy or the Shop App.
To make it worse, their 'Senior Support' ignored my formal complaint for 24 hours, only resending me an automated 'plant a tree' email. You can't fix broken logistics with trees. A premium brand is defined by its service and respect for the customer, not just the product. Totally disappointed. I am still waiting for a real update on my parcel JJD000030101973000000326730. Avoid if you want a professional experience.

As written before, the first shipment was a complete mess and led me to rate my experience very poorly. However, Nicola from the Liforme team contacted me personally and arranged a new shipment, which arrived exactly on time as he promised. I am very happy with how I was treated; this is how a premium brand proves its value. I’m very satisfied now, and that’s why I’m changing my negative rating to a positive one.

Ich liebe diese Matte! Sie liegt super, man rutscht nicht weg und durch die Hilfslinien ist meine Praxis um einiges besser! Ich habe schon so einige Matten getestet und kann diese sehr empfehlen! :) der Kundenservice ist auch sehr schnell und zuvorkommend. Ich muss sagen, Qualität und Service ist der Preis allemal wert! :) Große Kaufempfehlung!

I had a complication with my payment for a yoga mat and both Joy and Sen were a tremendous help to me, making the process painless. Very courteous.

I just love this company! The product is fantastic. If you are looking at Liforme you’ve obviously seen their mats already.
I contacted their customer service team, not for a complaint, far from it, I wanted a new mat and their lovely customer service team helped me get a great deal avd over the weekend! Thank you

I have been completely ripped off...

I ordered two mats, buy 1 get 1 half price, so £187.50. Expensive, but you often get what you pay for. One mat was tried out and found to mark excessively. I complained and found out that this is a known fault due to the materials used.

It would have been nice if this was mentioned on the web site so I could have made an informed choice, but I can understand why it isn't I was allowed to return both mats, so thumbs up for customer service, but....

I was only refunded £47.50, so I have lost an unbelievable £140 for returning two items. I asked why, but there is no reply.

I have now received the rest of my refund, minus a £30 charge. I guess Liforme have refunded as per the guidance on the website, but it was harder and more drawn out than it should have been. The charge of £30 levied for returning goods which were not as described seems wrong.

My advice is find somebody who has one and try before you buy to avoid the problems I had.