L & I Eaton ARC Ltd Recenzje 

1132
•
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

My car was collected at the designated time together with a temporary replacement. This came after the Company kept me informed about the planned programme. I was kept informed about the repair & giv... Zobacz więcej

Oceniono na 5 z 5

Keith Branch - highly recommend. Really good service after my car (motorbility covered) was damaged by a rogue car wheel rolling down the road and hitting my parked car at speed, causing damage to the... Zobacz więcej

Oceniono na 5 z 5

L&I Eaton ARC Ltd recently repaired my vehicle - somebody had reversed into my vehicle whilst I was in a local supermarket, and damage was caused to the rear tailgate section above the rubber bumper,... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Minor damage to the car caused by another car. The repair completely made good, as good as when the car was in the showroom. Courtesy car provided, our car collected from home and returned when repai... Zobacz więcej

Informacje dotyczące firmy

  1. Warsztat samochodowy

Napisane przez firmę

Getting you back on the road - Whatever the weather!


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 88% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(1132)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 107

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Keith Branch

Excellent service from start to finish. The car was collected from my address which was welcome given the 100+ miles distance and a quality courtesy car delivered a couple of days later. The repair took slightly longer than expected, but this was due to delays in getting hold of parts, and the staff were superb at keeping me updated with progress.

When finished, the car was returned to me looking like new.

All in all a really positive experience that took the stress out of dealing with an unwanted situation.

17 kwietnia 2025
Opinia niezależna
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Odpowiedź od L & I Eaton ARC Ltd

Thanks so much for your feedback Tony! It makes our day hearing about how happy our customers are with the great service they’ve received from our team. We have passed on your review to our team at L&I Eaton ARC

Oceniono na 5 z 5

Outstanding service from start to…

Outstanding service from start to finish from Keith branch.Thank you.

14 kwietnia 2025
Opinia niezależna
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Odpowiedź od L & I Eaton ARC Ltd

We are so glad to hear that we were able to provide such a good experience, thank you for taking the time to leave a review, we really appreciate your feedback. Team L&I Eaton ARC

Oceniono na 5 z 5

Very professional

This was a fantastic experience from start to finish. Highly recommended.
Very professional.

8 kwietnia 2025
Opinia niezależna
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Odpowiedź od L & I Eaton ARC Ltd

Thanks for sharing your experience with us. We appreciate you taking the time to leave us feedback, from all at L&I Eaton ARC

Oceniono na 5 z 5

Keith Branch

Excellent professional service from start to finish from all the crew at The Keith Branch 👍🏼

2 kwietnia 2025
Opinia niezależna
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Odpowiedź od L & I Eaton ARC Ltd

Thank you for your kind words and your wonderful review. Team L&I Eaton ARC

Oceniono na 5 z 5

L and I did a fantastic job of my new…

L and I LINCOLN NORTH did a fantastic job of my new car after somebody’s door fell out with it. I really can’t believe that it was damaged. A professional and polite company that ( please don’t happen again) will do anything necessary to make it as easy as possible for you plus the aftercare service was unexpected but appreciated nonetheless. Five stars all round, thanks everybody.

3 kwietnia 2025
Opinia niezależna
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Odpowiedź od L & I Eaton ARC Ltd

Once again, thank you for choosing L&I Eaton ARC and for the incredible 5-star rating. Your feedback is appreciated.

Oceniono na 5 z 5

First class service

Many thanks to Hayley Easton and all the staff at Carluke. First class, friendly, and courteous service from everyone I spoke to, daily updates and helpful advice. My car was returned to me in less than a week, fully repaired, shining like a new pin and much quicker than I had anticipated.
I would highly recommend this company and can’t thank them enough.

3 kwietnia 2025
Opinia niezależna
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Odpowiedź od L & I Eaton ARC Ltd

Thanks for sharing, Valerie, the team at L&I Eaton ARC are thrilled to receive such great feedback, thank you.

Oceniono na 5 z 5

This was a fantastic experience from…

This was a fantastic experience from start to finish. Highly recommended. Very professional.

1 kwietnia 2025
Opinia niezależna
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Odpowiedź od L & I Eaton ARC Ltd

Thank you for your review, we really appreciate your comments, from all the team at L&I Eaton ARC

Oceniono na 5 z 5

Birmingham Branch 5*

Excellent communication and handling of collection/drop-off from the Birmingham branch. Repair quality was also top notch, complete with a complimentary clean and wax! Excellent work from the team.

28 marca 2025
Opinia niezależna
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Odpowiedź od L & I Eaton ARC Ltd

Thank you for your feedback and 5 star review, we really appreciate your comments. Team L&I Eaton ARC

Oceniono na 5 z 5

L &I Eaton (Keith branch)

L &I Eaton (Keith branch) were so good from start to finish. they were polite and helpful at all times, keeping me fully informed at every stage. Thank you

5 marca 2025
Opinia niezależna
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Odpowiedź od L & I Eaton ARC Ltd

Thanks so much for your feedback Lilian! It makes our day hearing about how happy our customers are with the great service they’ve received from our team. We have passed on your review to our team at L&I Eaton ARC

Oceniono na 5 z 5

Damaged car

Unfortunately had an accident in my car and the front was quite badly damaged and passenger door wouldn’t open.
From the moment my insurance company contacted Land I Eaton Keith Branch we had a very efficient service.
My car was drivable so a very pleasant gentleman arrived at my home address with a courtesy car and he drove my car back to Keith for repair.
We were notified when the garage received the car and we were told that we would receive regular updates on the repair progression.
Indeed we received twice a week regular updates!
We got our car back a couple of days ago and it was immaculate-wonderful body repair and respray-you would never know that the car had been damaged!
It had been cleaned and polished inside and out-just lovely!
A very pleasant gentleman called Stuart delivered the car and paperwork completed quickly.
I had a courtesy call yesterday from the girls in the office to make sure I was happy with everything-indeed I was!
A very pleasant,efficient company and I cannot recommend them highly enough!
Thankyou very much to all concerned!

31 stycznia 2025
Opinia niezależna
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Odpowiedź od L & I Eaton ARC Ltd

Once again, thank you for choosing L&I Eaton ARC and for the incredible 5-star rating. Your feedback is appreciated.

Oceniono na 5 z 5

Keith Branch ,good communication and…

Keith Branch ,good communication and updates as to what was happening with the repair to my vehicle

21 marca 2025
Opinia niezależna
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Odpowiedź od L & I Eaton ARC Ltd

Thanks for sharing, Steven, the team at L&I Eaton ARC are thrilled to receive such great feedback, thank you.

Oceniono na 5 z 5

Great all round company impeccable…

Great all round company impeccable service got my car back in perfect condition delivered straight to my house even threw in a valet they have an app u can track the progress of car. Ie eaton arc Edinburgh branch 10 out of 10 guys 💚

11 marca 2025
Opinia niezależna
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Odpowiedź od L & I Eaton ARC Ltd

Thank you for your review, we really appreciate your comments, from all the team at L&I Eaton ARC

Oceniono na 5 z 5

Great garage and such lovely people

Great garage and such lovely people. From the first sweet young lady on the phone to the nice young man who picked my car up and brought it back, everyone has been helpful and so very pleasant. Many, many thanks for making a rather small bump so much easier. Thank you all!!!

18 marca 2025
Opinia niezależna
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Odpowiedź od L & I Eaton ARC Ltd

Thank you for your feedback and 5 star review, we really appreciate your comments. Team L&I Eaton ARC

Oceniono na 5 z 5

I am happy to say that I was dealt with…

I am happy to say that I was dealt with highly professionally and with lots of care. The repairs to my car were carried out immaculately and within the timeframe given to me. I would highly recommend L&I Eaton without any reservations. I would give 10/10 for all aspects.

11 lutego 2025
Opinia niezależna
Logo L & I Eaton ARC Ltd

Odpowiedź od L & I Eaton ARC Ltd

Thanks so much for your feedback Navid! It makes our day hearing about how happy our customers are with the great service they’ve received from our team. We have passed on your review to our team at L&I Eaton ARC

Oceniono na 1 z 5

❌️❌️❌️Please EVERYONE AVOID L & I Eaton…

❌️❌️❌️Please EVERYONE AVOID L & I Eaton Edinburgh.. my car was crashed into on 23rd January 25 my car got towed away to this absolutely sham of a garge where it sat for 7 weeks. They told us the damage to the car within 3 weeks the repairs had been complete and my partner got a call to say the back passage side alignment needed fixed to book it into Nissan that was fine asked when we would get car back the engineer told him it was going for a valet and someone would contact him (this was friday) by Wednesday we still hadn't heard anything so I called for an update to be told we are waiting on your insurance company giving us the go ahead for the repairs to my shock I asked what repairs she told me my suspension was broken but it wasn't the crash that caused that because the damage was on the other side 🙃 #lies so I called my insurance company who also hadn't heard anything. Anyways alot of calls and very suspicious chats back and forward between garage and insurance company i had to put in a new insurance claim pay another lot of excess 😡. Anyways done that and took nearly 3 weeks for that to be complete. Mean time we are tracking the car on our Nissan app to find it was driven for 2hours & 5 mins through February bare in mind the suspension was broke and done 29 trips! Don't understand how that is possible. The customer service for this company is zero. I mean the full 7 weeks we had to call for updates we where met with rude disrespectful and arrogant members of staff who spoke down to us! I have receipts for all of these events with proof of the car being driving so feel feel to message me at any point. But please AVOID AVOID AVOID THIS PLACE ITS NOT WORTH THE STRESS!!!!!!! To add insult to the wound they have just called to say there is damge to courtesy car and we need to make another insurance claim don't think so!!! ❌️❌️❌️ If I could I would give this company minus stars i do think the staff need to go on a course how to talk to customers ❌️❌️❌️❌️❌️

23 stycznia 2025
Opinia niezależna
Logo L & I Eaton ARC Ltd

Odpowiedź od L & I Eaton ARC Ltd

Thank you for taking the time to leave your review. We are sorry to hear you have been dissatisfied with the service. Please be assured we will share this feedback directly with the teams involved for further investigation. Thank you once again for bringing this to our attention.

Oceniono na 5 z 5

Keith Branch

L&I Eaton have been nothing short of excellent in their service after my accident; from the communication to the repairs themselves. With phone calls once or twice a week and an online service tracking your repair status, you’ll never be left wondering. As much as I hope I never need their services again, I’ll know I’m in great hands if I do.

6 marca 2025
Opinia niezależna
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Odpowiedź od L & I Eaton ARC Ltd

Thank you for choosing L&I Eaton ARC. We are pleased to hear we provided you with a positive experience.

Oceniono na 5 z 5

From start to finish a 5 star service

From start to finish a 5 star service. L&I Eaton kept me up to date with how the repairs were going throughout the process. Delivered home in what I can only say was in an immaculate condition, valeted beyond showroom condition.

6 marca 2025
Opinia niezależna
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Odpowiedź od L & I Eaton ARC Ltd

Hi, Dave, thank you so much for taking the time to provide feedback. We are glad to hear of your positive experience at L&I Eaton ARC

Oceniono na 4 z 5

I was very happy with the Keith branch…

I was very happy with the Keith branch of Eatons. They kept me informed and their work was very good

3 marca 2025
Opinia niezależna
Logo L & I Eaton ARC Ltd

Odpowiedź od L & I Eaton ARC Ltd

Thank you for your lovely review! We are delighted you had a great experience.

Oceniono na 5 z 5

Keith Branch

I cannot fault the team at the Keith Branch for their hard work. The ladies in the office were so helpful and friendly, as well as the drivers. It made it such an easy experience. I was very lucky to only be without my vehicle for a couple of days and they worked around me to make sure the car was returned at a time that suited me.
Highly recommend :)

28 lutego 2025
Opinia niezależna
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Odpowiedź od L & I Eaton ARC Ltd

Hi Anna, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our work. Our team is committed to delivering high-quality service, and your feedback is appreciated.

Oceniono na 5 z 5

Professional Experience Throughout

The professional way in which my car was handled was second to none. From the initial phonecall to the return of my car, L&I Eaton (Keith Branch) cannot be faulted. Twice weekly reports on what was happening with my car were so reassuring too.

28 lutego 2025
Opinia niezależna
Logo L & I Eaton ARC Ltd

Odpowiedź od L & I Eaton ARC Ltd

Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! Team L&I Eaton ARC

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