LBG Jewellers Recenzje 

213
•
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Just received my custom birth stone ring from Louis. All expectations were met. Quality, design, communication & turn around time all superior. I recommend LBG to all. You will not be disappoint... Zobacz więcej

Oceniono na 5 z 5

My husband purchased a White Gold Aquamarine ring as an extra gift for our 25th Wedding Anniversary...Amazing Quality, Gorgeous and Elegant...Fantastic communications with Lizzie and such speedy se... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The absolute best customer service I've received in many years !! Yes you can actually speak to these people on a device called a phone ! Pauline & Louis went above & beyond to help me out with my rin... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Really nice item, well made. One slight problem was it was sent with incorrect chain length, eventually resolved by the company when they finally checked their spam email, who then sent me out the... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep jubilerski
  2. również w kategorii:
  3. Grawerowanie biżuterii
  4. Jubiler
  5. Naprawa biżuterii
  6. Producent biżuterii
  7. Projektant biżuterii

Napisane przez firmę

LBG Jewellers have been manufacturing jewellery for over 68 years. All our jewellery is fully hallmarked and comes with our warranty and is beautifully presented in lovely packaging. From our own workshop we also offer a bespoke service and can also customise gemstones in most designs or make in an alternative metal - 9ct, 10ct, 14ct 18ct Yellow, Rose or White Gold, Platinum or Sterling Silver.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

213 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(213)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Excellent service and ring was as…

Excellent service and ring was as described. However, the reason for 4 and not 5 stars is the website didn’t give dimensions of the ring and it was much smaller than I anticipated.

6 maja 2021
Logo LBG Jewellers

Odpowiedź od LBG Jewellers

Hi Mary,
Thank you for taking the time to write a review for us. It is really appreciated by all the family who work very hard. We are happy to know you have found our service excellent. The ring dimensions were listed in the description so i can only assume you missed them.
Measurements : 15mm (L) x 16.5mm (W) x 2.30mm (H)
We look forward to making you another beautiful piece of jewellery in the future and should you have any questions prior or post purchase please don't hesitate to contact us.
Kind Regards
Louis

Oceniono na 5 z 5

I bought a beautiful eternity ring from…

I bought a beautiful eternity ring from these and was very pleased with how they dealt with my order.i was informed when it was being shipped and when to expect it.it was beautifully boxed with a hand written note with my message on! The ring was to small so I phone them and they said to post back with required size which I did.they told me they had received it and sent out new one so really happy with service.through my experience I would 100 percent recommend.😁

6 maja 2021
Oceniono na 5 z 5

Very professional and great service

I used let's buy gold to purchase my engagement and wedding rings. Let's buy gold were very helpful and professional throughout the whole process. They helped us find and then built our perfect engagement ring with a certified diamond. They offered great value for money too. Overall I was extremely satisfied with their service and the rings we purchased.

4 maja 2021
Opinia niezależna
Oceniono na 5 z 5

Fabulous Service & Beautiful Jewellery!

I have bought two rings from Lets Buy Gold and absolutely love them both, I receive lovely compliments about them all the time. I had excellent Customer Service and nothing has ever been too much trouble; I can't imagine I will ever shop on the High Street again, if I wanted another ring.

30 kwietnia 2021
Opinia niezależna
Oceniono na 1 z 5

I do not recommend buying a ring to…

I do not recommend buying a ring to give a birthday gift, and the days the ring changed color, stained skin, and they did not give me a guarantee, very poor quality.edith

29 kwietnia 2021
Logo LBG Jewellers

Odpowiedź od LBG Jewellers

Having seen the photos that we requested from the customer, we could easily see that the ring was dirty. It was covered in residue, most likely from hand/body lotions, hand sanitisers, sweat etc. We advised the customer that all the ring needed was a clean with a silver polishing cloth or a silver dip and the ring will look like new again. All of our jewellery comes with a warranty that covers our craftsmanship in the setting of the gemstones and any metal defect. How rings are treated and cared for is not down to our craftsmanship nor our responsibility. Jewellery needs to be cleaned and cared for.

Oceniono na 5 z 5

Engagement ring

Was very specific in what type of engagement ring was looking for let's but gold we're extremely helpful and had some excellent ideas and helped me find amd pick the perfect ring for my finance and was brilliant price as well would definitely recommend them

29 kwietnia 2021
Oceniono na 1 z 5

LBG JEWELLERS

Our family are not one to air dirty laundry in public but my sister-in-law was not impressed and considered the attitude insulting of Letsbuygold Jewellers when she recently tried to purchase a ring and the following notification was presented on her eBay account "An item you selected wasn't added to your basket because the seller won't sell to buyers that don't effectively meet their requirements". In other words she returned a ring which had one of the stones missing and apparently their view is the item was not returned in the original pristine condition she had received it in. Let's not forget the ring was "not fit for purpose" as a stone had fallen out. My sister-in-law was well within the time limit on the warranty they sent to her. I quote "We guarantee our setting craftsmanship against the loss of stones for six month from receipt of your purchase".

My sister-in-law spent over £500 in quick succession with them and they classed her on the eBay account as an excellent buyer. They obviously have not been trained in customer service skills and are only interested in profit. May I further add this particular ring was only £58.00 so by refunding this item it was not exactly going to bankrupt them. They had disputed the refund with eBay to no avail as eBay decided to issue the refund. I would like to add on to this paragraph the following from the "Consumer Rights Act 2015". The Consumer Rights Act 2015 changed our right to reject something faulty and be entitled to a full refund in most cases from a reasonable time to a fixed period (in most cases of 30 days).

LBG Jeweller's motto on their website as follows: Buy Safe - Be Happy Buy from a Real Jeweller with a proven track record. Jeweller since 1954. Over 58 years in the Jewellery business. Imagine a High Street Jeweller deciding to ban customers everytime a refund was requested. They would soon be out of business.

Well Letsbuygold Jewellers were not true to their word as my sister-in-law was not happy with their attitude. How does Letsbuygold Jewellers keep going if they treat the buyers the way they treated my sister-in-law. Accordingly she upset the APPLE CART by simply requesting a perfectly reasonable request which happens everyday in business.

Perhaps they should evaluate their Customer Service skills in deciding how they will treat present and future customers!!

4 kwietnia 2021
Opinia niezależna
Logo LBG Jewellers

Odpowiedź od LBG Jewellers

We are an honourable small family business and our ethos is focussed on creating exceptional customer service and quality British made jewellery. This review has deeply saddened us because it is an inaccurate account of the facts. Your sister in law purchased several of our designs through another marketplace. She used the marketplace’s automated returns process to return a different ring that was outside of the returns policy. We received a ring but as it did not tie up with the design or gemstones of the return request we contacted the marketplace to alert them that the wrong item had been returned. Despite this, the marketplace took the hit and refunded the customer for the ring. The returned ring was damaged and was not down to our craftsmanship. A prong had been caught and was completely out of position hence leading to the stone loss. Neither accidental damage nor mistreatment are covered under any jewellers’ warranty. We took steps to protect our family business and try to counteract fraudulent or dishonest buying practices that is rife online and heavily impacts businesses, that is all. It would be useful to be in full possession of the facts before posting a heavily distorted picture.

Oceniono na 5 z 5

I have bought several rings

I have bought several rings - and was really impressed when they repaired one that I had damaged due to my own carelessness. I have rarely come across the level of service shown by this company

19 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Lovely jewellery

My partner bought me a lovely ring from this company, absolutely beautiful, I love it.
I have been looking for a gift from my niece, lots to look at :-)

31 października 2020
Opinia niezależna
Oceniono na 5 z 5

Wonderful Thank You L B G

Wonderful
I had looked for jewelery in nearly 30 websites, until I stumbled across LBG. I had a look and was surprised by the amount of choice they have, it's huuuuuge. I spent a few hours narrowing down choices for a perfect ring for my wife's birthday. I signed up to the newsletter and received £10 off my order which was fab and I was able to split my payments into 4 with clear pay.
The ring came this morning in a pretty jewelery box with a bow on, a little drawstring bag and a free ring sizer (which I wish I had beforehand lol)
I will definitely be using LBG Jewelers again for other jewelery. I highly recommend you have a look through their selection. Just give yourself some time to browse as there is a huge selection to get through.
Thank you so much.

28 października 2020
Opinia niezależna

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