Excellent service from day one until completion of repairs. Chloe was our handler and made sure everything was clear. Well done.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Beckie Hardisty is a credit to Lemonaid Motor Legal. She was so helpful and dealt with my claim efficiently and without fuss. After taking details of my claim she transferred me to Autoglass and they... Zobacz więcej
Reakcja na opinię
Chloe, helpful, patient and thorough. My only criticism the inevitable phone delay before getting through! I thought afterwards that it would be helpful to have a message whilst waiting to connec... Zobacz więcej
Reakcja na opinię
Mollie Wright made what could have been a tedious and irksome process following a collision yesterday a pleasant and productive experience. She listened to my comments and where necessary asked me t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Ubezpieczenia wypadkowe
- również w kategorii:
- Agencja ubezpieczeń komunikacyjnych
- Usługi prawne
O Lemonaid Motor Legal Ltd
Napisane przez firmę
Our Mission
We believe in directly energising and impacting an insurer partner proposition to their policyholders through driving a forward-thinking end-to-end motor claims solution. That’s why we trust in harnessing market-leading technologies and applying a human approach to continuously develop and deliver seamless, best-in-class service to drive results, retention, and renewals for our business partners.
Napisane przez firmę
- We are committed to delivering the 5* service we believe our clients deserve.
- We understand that being involved in a road traffic accident can be stressful and overwhelming. Our dedicated staff are here to monitor and manage your claim, efficiently and effectively so you don't have to.
Dane kontaktowe
Unit A06 Magna 34 Business Park, S60 1FG, Rotherham, Zjednoczone Królestwo
- 02038790727
- info@lemonaid.legal
- lemonaid.legal
Seamless end to end claims management.
4,8
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Polite but not proactive
I came into contact with Lemonaid when I made a claim on my car insurance which I purchased through the Wesleyan.
When I got through to their call centre I was dealt with promptly and efficiently. A hire car was provided quickly and my car was towed away for repairs. All the people I dealt with were friendly and polite. My only issue thus far was that I called the 24 hour claims line at 9 o'clock in the evening and wasn't able to get it answered until 9 o'clock the following morning.
The claim was passed over to another company AX, who appointed a garage to carry out the repair. I had occasional contact after this from Lemonade including a notification from somebody who said they were now handling my claim. I contacted them at one point to say that things were taking far too long and they informed me that the garage were short-staffed and had a backlog of repairs. However no action was taken to resolve this and no-one seemed to take responsibility. In the final event it took more than a month to repair minor damage to paint work on my car. I had very little communication in the meantime.
19 marca 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi RPS,
Thank you for taking the time to leave us a review.
We are sorry hear that you did not find the claim progress to be straightforward. This is not the level of service we want anyone to receive.
We have located your claim and are in the process of reviewing this in full for you.
We will be in touch soon.
Many thanks
Lemonaid Motor Legal Ltd.
Lizzie Hewlett
Hi, lizzy was absolutely amazing at sorting out the Windscreen claim
Thank you
1 maja 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Alexander,
Lizzie will be delighted to hear she was able to provide you with the 5* service you deserve whilst logging your windscreen claim with us!
Thank you, Lemonaid Motor Legal Ltd.
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Said,
We understand how stressful being involved in a road traffic accident can be and how important a smooth and efficient service is, so we are thrilled to hear the team delivered!
Thank you, Lemonaid Motor Legal Ltd.
Most helpful and kind
I was talking to a young lady called Cienna. She was most helpful and patient with me. She didn't rush me at all.
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Mrs Holt,
Thank you for taking the time to share this lovely feedback for Cienna, she will be thrilled she was able to support you through reporting the accident to us.
Lemonaid Motor Legal Ltd.
Mollie was very informative thorough…
Mollie was very informative thorough and hellfull
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Jo,
Thank you for leaving such a lovely review for Mollie. She will be over the moon to hear she was able to explain things clearly and help make the process of making a claim easier for you.
Many Thanks,
Lemonaid Motor Legal Ltd.
Incident scene full…
Incident scene full reported/description in just under 25min. Thanks
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Constantin,
Thank you for leaving us such a lovely review. We are glad we were able to provide you with quick and efficient service and your comments have been passed over to Cherry who will be delighted to hear she was able to provide you with a great experience.
Many Thanks
Lemonaid Motor Legal Ltd.
Smooth process and polite staff
Chloe and Robyn were very polite and explained everything in detail and responded quickly with answers to questions, any links/sms/emails came through very quickly indeed
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Mark,
Thank you for taking the time to leave such great feedback for Chloe and Robyn. They will be so pleased to hear they have made your experience such a great one.
Many thanks
Lemonaid Motor Legal Ltd.
Mollie's excellent customer service
Mollie was extremely helpful and carefully guided me through the claims process.
Well done, this was excellent customer service!!
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Morning D Johnson,
We really appreciate this wonderful review for Mollie and we are so glad to see that Mollie was able to help you get started with making a claim by giving you the excellent customer service we pride ourselves on.
Thanks,
Lemonaid Motor Legal Ltd.
Mollie was very efficient professional…
Mollie was very efficient professional and helpful thank you😀
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Adrian,
Thank you for sharing your experience with us, Mollie will be so happy to hear she provided fantastic service and managed your claim Professionally and efficiently!
Lemonaid Motor Legal Ltd.
Amazing and efficient
Amazing and efficient, would highly recommend and made me feel at ease.
Ben
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Benjamin,
Thank you so much for leaving this lovely review. Chloe will be so happy to hear she was able to provide you with efficient service and give you the 5* claim route we pride ourselves on.
Many Thanks
Lemonaid Motor Legal Ltd.
Cherry was extremely helpful
Cherry was extremely helpful, and explained everything clearly
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Raymond,
Thank you for sharing your experience with us, Cherry will be so happy to hear she provided fantastic service and managed your claim quickly and efficiently!
Lemonaid Motor Legal Ltd.
Karen was lovely some problems with the…
Karen was lovely some problems with the updated IT system though so couldn’t be transferred
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Kevin,
Thank you so much for leaving Karen such a lovely review, this will make her day. We are sorry to hear there was an issue getting you transferred and our IT team has been made aware.
Many Thanks,
Lemonaid Motor Legal Ltd.
Thank your much for help CHERRY..
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Farhad,
We really appreciate this wonderful review for Cherry and we are so glad to see that Cherry was able to help you get started with making a claim by giving you the 5* service we pride ourselves on.
Thanks,
Lemonaid Motor Legal Ltd.
Cherry was brilliant
Cherry was brilliant, helped me through using the link and uploading photos for the claim. Made the experience very easy
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Kerry,
Thank you for this lovely review for Cherry , its so nice to see that she was able to make the process of starting a claim as easy as possible for you.
Many thanks,
Lemonaid Motor Legal Ltd.
Excellent service
Excellent service, very clear polite and friendly experience thankyou , regards mr O’Brien.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Tom,
Thank you so much for your wonderful review. We are glad to see that Cherry was able to provide you with the 5* service we pride ourselves on.
Thanks,
Lemonaid Motor Legal Ltd.
Amazing customer experience
Kerryanne has a very calm demeanor which calmed me down after a triggering accident. I feel better and supported. She is a real asset to your company.
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Niloufar,
Thank you so much for this lovely review. We understand how stressful being involved in a incident can be and that having to go over the claim details can sometimes be triggering. We are so glad to see that Kerryanne was able to provide you with the support and reassurance you needed.
Thanks
Lemonaid Motor Legal Ltd.
Yes it was a good experience very…
Yes it was a good experience very professionally handled my need.
Thank you
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Huseyin
Thank you for taking the time to leave this lovely review for Karen, it will make her day to know she provided you with the great service you deserve.
Lemonaid Motor Legal Ltd.
They were all good communicators
They were all good communicators - polite, helpful and patient and the follow up after repair was good. Chloe Gamez looked after me well. Thank you.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Yasmin
Thank you for sharing your experience with us, Chloe will be thrilled to hear she provided fantastic service and managed your claim quickly and efficiently!
Lemonaid Motor Legal Ltd.
Satisfied customer
Very quick and efficient,kept me informed regularly,the garage did a brilliant job. Well done to everyone involved.
Many thanks
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Keith,
Our team understand how stressful being involved in an accident is, and how daunting the claim process can seem so we are pleased to hear the team managed your claim professionally. Your feedback has been shared with the team and they are delighted.
Thank you, Lemonaid Motor Legal Ltd.
Great professional recovery by Evelyn and Richard
I am updating my review to reflect the support I’ve received since my initial post. It turns out the first call was affected by a major technical issue with the phone line, which caused a lot of confusion.
Since then, Evelyn Ketels and Richard Williams have been incredibly proactive and professional. They reached out via email, explained everything clearly, and Evelyn is now personally overseeing my claim. I’m very impressed with how quickly they moved to fix the situation and the transparency they’ve shown. I now feel I’m in very good hands.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi George
Thank you so much for your updated review, we are so pleased to see we have been able to provide you with the clarity and reassurance you required. We look forward to continuing to assist you with your claim.
Many thanks, Lemonaid Motor Legal Ltd.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.