Leightons Opticians & Hearing Care - Sutton Recenzje 104

Wynik TrustScore: 5 na 5

4,8

10 High Street, SM1 1HN Sutton, Surrey, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Can’t thank Leightons enough for their support and expertise. I was called in for an emergency appointment within hours after concerns I raised when booking a routine eye test. Fortunately I was fin... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I purchased new glasses at this branch. I was helped in my choice of frames by the very helpful and cheerful Suzanne. I was guided in my choice of lenses for my varifocal glasses by Julie, who was ver... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Received Excellent Customer Service today - the arm of my glasses broke, thought they'd send them off for weeks, despite having a spare pair. Turned out to repair them would be a similar price to new... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

This company cares about their customers. I have visited at least 7 times in the past year and both the customer and professional care are absolutely fantastic. Today I went to pick up sunglasses, jus... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Optometrysta
  2. Audiolog
  3. Dostawca soczewek kontaktowych
  4. Hurtownia okularów
  5. Sklep z aparatami słuchowymi
  6. Optyk

Napisane przez firmę

Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.


Dane kontaktowe

  • 10 High Street, SM1 1HN, Sutton, Surrey, Zjednoczone Królestwo

  • 02086422798

4,8

Doskonała

Wynik TrustScore: 5 na 5

104 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 84% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I have had excellent professional…

I have had excellent professional service from Leighton opticians. They have helped me live with severe myopia most of my life, advised me to have cataract operation which has been amazing and helped me with referrals to treat wet macular degeneration and iodopathic polyploidal choroidal vasculopathy (which is improving) not to mention supplying me with of glasses and contact lens for years.

12 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you so much for your lovely review. We are so pleased to have been able to help you with all of your needs over the years and look forward to welcoming you back again!

Oceniono na 5 z 5

I used Leightons Sutton branch for new…

I used Leightons Sutton branch for new glasses.
The optician was thorough and looked at my eyes in great detail.
She gave me a clear description of my present eye condition in a way I could understand.
Also the lovely person who helped me choose and fit new glasses frames and explained how to get used to varifocals was excellent.
I have had my new glasses for 2 months now and they are perfect.

12 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you for leaving such a lovely review, we are so pleased to hear how well you are getting on with your new glasses! The team at Sutton will be thrilled to read this.

Oceniono na 4 z 5

Appointment was punctual

Appointment was punctual, all hygiene and social distancing measures applied. Very polite efficient staff.

12 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you for your review!

Oceniono na 5 z 5

i received excellent service.

i received excellent service from a very helpful staff. The ladies helped with the selection of glasses the frames and the lenses.

The hearing care was also an excellent service, kindly given and expert advice on the best aids to use.

6 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you for sharing your experience with us, we really appreciate it!

Oceniono na 2 z 5

Leightons - Sutton

I have been using the Sutton branch of Leightons for over 20 years and my latest visit was the least satisfactory. The frames that I had chosen for my varifocal glasses, which were featured on the Leighton's website, could not be sourced, which meant that I had to have new lenses in my existing frames. After the work was completed and I received the glasses with the new lenses I had to return after a few days because the frames were too tight and making an impression on my nose. Following a minor alteration the frames were more comfortable but the clarity I was used to from all my previous pairs of varifocals was still not right, especially when driving. I returned to the branch, therefore, and was told that the glasses were made to the right prescription and that I would have to return for a retest. Following the retest, which had virtually the same result as the earlier test, I saw a male optician (who did not normally work at the Sutton branch) who took the time and trouble to tweak the frames and lenses so that they are now much more acceptable. He made the point that as the frames had been unchanged they should not have required so much attention.

6 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you very much for taking the time to leave your feedback. We would like to apologise for the fact that we were unable to supply the frame that you were looking for, but we appreciate the opportunity to resolve the difficulties you experienced. Many thanks.

Oceniono na 5 z 5

Always a faultless service

Always a faultless service. Their care and attention, following retina tears in both eyes, has been first class over more than 10 years including successive consultants (following a retirement).

6 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you for your continued custom over the years, we really appreciate it !

Oceniono na 2 z 5

I had an eye test on 21/06/21

I had an eye test on 21/06/21, received a telephone call the following day saying my old frames had been sent off to see if they could be repaired and that I would be advised of the price in due course. Since then I have heard nothing

6 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you for your review, we take all our reviews very seriously and appreciate you getting in touch with us. Our Practice Manager in Sutton, Sarah Hayes will be investigating this today and be in contact with you in due course. Thank you very much for your patience at this time.

Oceniono na 5 z 5

Eye test: Leightons, Sutton, Surrey.

Very good service. COVID regulations followed accurately. In and out in 30 minutes - no waiting.

5 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you for leaving us a review !

Oceniono na 4 z 5

Excellent service

All staff were very professional and friendly. Excellent service and a good experience. The only downside was the cost of the spectacles.

5 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you for your review, we really appreciate it !

Oceniono na 5 z 5

Amazing service

Amazing service, not rushed, polite and the opticians always explain each stage of the tests if you ask them. My kids feel comfortable and reassured there too. I have dealt with three opticians and they are all excellent. Front of house team are just as professional. Would not hesitate to recommend.

5 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you for taking the time to leave a review, we really appreciate it!

Oceniono na 5 z 5

I had a thorough examination and the…

I had a thorough examination and the optician referred me to St. Helier Hospital for a further examination because of headaches. Everything was OK but I want to thank the optician for his care

5 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you for your kind review, we are so pleased to hear of your experience with us and that you were able to be referred quickly.

Oceniono na 5 z 5

Eye examination experience

The optician I saw was courteous and was very professional in the eye test / examination which was conducted.

5 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you Alan, we really appreciate you taking the time to leave us such a kind review!

Oceniono na 5 z 5

Excellent service

Excellent service, v professional. Very happy with everything.

5 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you for your review Fiona, we really appreciate it!

Oceniono na 5 z 5

The staff were helpful and pleasant and…

The staff were helpful and pleasant and as I had brought along my son along there was a danger of his getting bored but the service all the way from booking an appointment ( which was initially too far ahead for me - staff called me to ask if i could take an earlier cancellation as they promised they would) to Glasses being delivered was brilliant.
thankyou for making the experience painless!

5 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you for your kind words, we are so pleased to hear of the excellent service you received when you visited, and we look forward to welcoming you back again in the future!

Oceniono na 5 z 5

Excellent

Very friendly, professional staff, made me feel an ease and was very helpful when choosing my glasses

5 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you for your review, Miss Stokes!

Oceniono na 4 z 5

Great experience

Great experience. Only gave 4 stars rather than 5 because my glasses had to be sent back, which was not their fault. Nice peo[ple who explain everything very clearly

5 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you for your feedback Anna, we really appreciate it.

Oceniono na 5 z 5

Excellence

A very efficient and expert service. All the staff were very pleasant and the Covid related arrangements were very good. Excellent.

5 lipca 2021
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Odpowiedź od Leightons Opticians & Hearing Care - Sutton

Thank you for your review, we've been working very hard to ensure the safety of our teams and patients during these times, so we are pleased to know our efforts are appreciated.

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