Leightons Opticians & Hearing Care - AndoverRecenzje 

47
Wynik TrustScore: 4.5 na 5

4,5

68 The Chantry Centre, SP10 1RW Andover, Hampshire, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Where do I start? Having used generic High Street opticians for a number of years, I have always found the service to be mundane and staff showing little attention or interest. Today I went to Leighto... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Margaret Delaney-Munn very kindly and promly repaired my elderly father's hearing aid straight away without any notice. Absolute stellar customer service (actually, my Dad's not a customer and it'... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Lovely Opticians. Very clean, light beautifully arranged store. All the staff extremely friendly, very welcoming and helpful. I had the greatest time choosing my frames. A very good experience ever... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Leightons Andover were amazing at helping my 5 year old on his journey to getting glasses. Having been referred to the hospital and subsequently needing glasses, we went to Leighton's in Andover to ge... Zobacz więcej


Informacje dotyczące firmy

  1. Optometrysta
  2. Audiolog
  3. Dostawca soczewek kontaktowych
  4. Hurtownia okularów
  5. Sklep z aparatami słuchowymi
  6. Optyk

Napisane przez firmę

Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.


Dane kontaktowe

  • 68 The Chantry Centre, SP10 1RW, Andover, Hampshire, Zjednoczone Królestwo

  • 01264365695

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

47 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 84% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(47)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 486

Napisz recenzję
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Oceniono na 5 z 5

From apprehension to confidence. Highly recommended

After my initial apprehension about my hearing tests and discussions concerning the wearing and coping with wearing a hearing aid I was remarkably reassured by Margaret so that the whole experience and process became an interesting and informative journey. Without her gentle professionalism and lovely sense of care and humour I would have not have embraced her diagnosis, decision and final outcome, which I cannot fault. The follow up appointments have all been equally enjoyable and reassuring. Thank you. I would thoroughly recommend Leightons in Andover and their excellent audiologist Margaret

10 kwietnia 2024
Opinia niezależna
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Odpowiedź od Leightons Opticians & Hearing Care - Andover

Thank you for sharing your positive experience with Margaret at Leightons in Andover! We are delighted to hear that she provided such excellent care and made your journey informative and enjoyable. Your recommendation means a lot to us! If you ever need further assistance, feel free to reach out. We're here to help!

Oceniono na 5 z 5

The Andover team are amazing

Leightons Andover were amazing at helping my 5 year old on his journey to getting glasses. Having been referred to the hospital and subsequently needing glasses, we went to Leighton's in Andover to get a fitting. All the staff we have met on all occasions have been so friendly and helpful. I couldn't recommend them enough.

29 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

Poor service from Manager Andrew

Poor service from Manager Andrew. Very condescending and patronising. Won't be returning. The rest of the team were fab.

28 września 2022
Opinia niezależna
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Odpowiedź od Leightons Opticians & Hearing Care - Andover

Hi Uri,

Thank you for sharing your experience with us. We take all of our patient feedback very seriously and would like the opportunity to investigate this matter further. Please can you email contact@leightons.co.uk with your full name, date of birth, and an overview of your recent experience?

Kind regards.

Oceniono na 2 z 5

Been going to this branch for years and…

Been going to this branch for years and always found them helpful and friendly and polite. Would recommend them for there good service.

18 lipca 2023
Opinia niezależna
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Odpowiedź od Leightons Opticians & Hearing Care - Andover

Thank you for your review and recommendation, we really appreciate it!

Oceniono na 5 z 5

Margaret Delaney-Munn has been…

Margaret Delaney-Munn has been fantastic helping me understand my hearing loss and the necessity for hearing aids. I was very nervous about them but Margaret was amazing at guiding me through the process.

I’m glad she did as it’s been life changing.

12 kwietnia 2023
Opinia niezależna
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Odpowiedź od Leightons Opticians & Hearing Care - Andover

Thank you for sharing your recent experience with us. We are so pleased to hear just how well you are getting on with your new hearing aids and the impact they have had on your life. Margaret will be so pleased to read this!

Oceniono na 5 z 5

Great service

I had never needed glasses before and was put at ease with the whole process from having an eye test to collecting my new glasses.
The staff were all extremely knowledgeable and very helpful and would recommend Leightons optician to anyone asking for a reputable opticians

14 marca 2023
Opinia niezależna
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Odpowiedź od Leightons Opticians & Hearing Care - Andover

Thank you for taking the time to share your experience with us. We really appreciate it!

Oceniono na 5 z 5

Kind

Kind, caring staff.
Patient, responsive.
Great products and customer service.

1 grudnia 2022
Opinia niezależna
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Odpowiedź od Leightons Opticians & Hearing Care - Andover

Thank you for your review!

Oceniono na 5 z 5

I cannot thank Leightons Andover…

I cannot thank Leightons Andover enough. They are excellent, the staff are so nice and always extremely helpful and their care is of exceptional standard. Many many thanks for all that you do.

22 grudnia 2022
Opinia niezależna
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Odpowiedź od Leightons Opticians & Hearing Care - Andover

Thank you very much for your lovely review, the team at Andover will be so pleased to read this.

Oceniono na 5 z 5

Have been going to the Andover branch…

Have been going to the Andover branch for many years. Always good service. nice staff and good products

2 listopada 2022
Opinia niezależna
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Odpowiedź od Leightons Opticians & Hearing Care - Andover

Thank you for taking the time to share your experience with us, we really appreciate it!

Oceniono na 5 z 5

Very professional examination of my…

Very professional examination of my optical requirements, and nice to have staff with a good sense of humour. Highly recommended, and I'll be going back when my ageing eyesight deteriorates further.

15 października 2022
Opinia niezależna
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Odpowiedź od Leightons Opticians & Hearing Care - Andover

Thank you for your review and recommendation, we really appreciate it!

Oceniono na 5 z 5

Excellent service from start to…

Excellent service from start to finish....
These glasses are my first varifocal lenses and of course because of the price I have been quite anxious about making a costly error. The Gentleman that looked after me was very patient with my list of questions and answered everything very clearly and never in a "salesman" way, being pushy for me to spend more and more, which was really refreshing and gave me great confidence in the decision I finally made.
Collecting my glasses today was almost an emotional experience. I've not seen anything clearly for quite sometime, so seeing the world in 4K UHD in real life was a joy walking home in the rain, I can see everything near or far.
Service, price, atmosphere, selection, everyone 10 out of 10

8 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Wonderful.....

Margaret Delaney-Munn very kindly and promly repaired my elderly father's hearing aid straight away without any notice.
Absolute stellar customer service (actually, my Dad's not a customer and it's not even a leightons hearing aid). Other companies wouldn't touch it because they hadn't supplied it!
Compassion, sadly, is apparently not "the policy" for many businesses and establishments.
Thanks Margaret and thanks Leightons. You'll certainly be our first port of call in future!

9 sierpnia 2022
Opinia niezależna
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Odpowiedź od Leightons Opticians & Hearing Care - Andover

Thank you for sharing such a lovely review of your father's recent experience, we're so pleased to hear that Margaret was able to fix his aids so promptly. We hope to welcome you and your father back again in the future!

Oceniono na 5 z 5

Hearing test with Margaret.

Hearing test with Margaret.
Immediately after entering the room, Margaret introduced herself and made me feel very comfortable. Margaret was very friendly and explained the hearing test process, and put me at ease. The tests themselves were easy to understand and perform, and Margaret explained everything very clearly along the way. My results were also explained thoroughly and Margaret took the time to make sure that I understood what the results meant, and how things may change in the future. I cannot express enough how Margaret made the experience so much more pleasant and actually enjoyable, which is unusual when getting attending these types of tests.

22 sierpnia 2022
Opinia niezależna
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Odpowiedź od Leightons Opticians & Hearing Care - Andover

Thank you for sharing your experience with your audiologist, Margaret. She will be most appreciative of your kind words.

Oceniono na 5 z 5

Excellent service

I don’t often write reviews, but felt it necessary to express how fantastic the service was at Leightons Andover this week. The consultation with Margaret was very informative and very helpful. I would highly recommend Margaret and the team

21 lipca 2022
Opinia niezależna
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Odpowiedź od Leightons Opticians & Hearing Care - Andover

Thank you for your great review and recommendation, Margaret will be most delighted!

Oceniono na 5 z 5

Hearing test

My hearing appointment was easy and I was made to feel welcome and all questions I had were answered.

5 maja 2022
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Odpowiedź od Leightons Opticians & Hearing Care - Andover

Thank you for your review, we really appreciate it!!

Oceniono na 5 z 5

Excellent service

Though early, I was served immediately. New glasses handed over, and they fit perfectly.

22 lutego 2022
Opinia niezależna
Logo Leightons Opticians & Hearing Care - Andover

Odpowiedź od Leightons Opticians & Hearing Care - Andover

Thank you for your review!

Oceniono na 5 z 5

Leighton's are always helpful and my most recent appointment was exceptional in quality…

Leighton's are always helpful and friendly. I wish to feed back particularly on my most recent appointment. I have eyes with a vast difference between them and was having problems, particularly with middle distance vision, with the existing prescription. Lorraine took great care in assessing the possible solutions (all of which ofcourse involved compromises). The final solution is excellent and I feel as if my sight has been restores to that which I used to have some years ago.

5 lutego 2022
Opinia niezależna
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Odpowiedź od Leightons Opticians & Hearing Care - Andover

Thank you so much for taking the time to share your recent experience with us, we really appreciate the feedback! We are so pleased to hear how well your new glasses have helped improve your vision.

Oceniono na 5 z 5

Thank you Lorraine

An excellent service as ever. Lorraine has always tested my eyes for some years now - Thank you Lorraine and the support staff.

4 stycznia 2022
Opinia niezależna
Logo Leightons Opticians & Hearing Care - Andover

Odpowiedź od Leightons Opticians & Hearing Care - Andover

Thank you for taking the time to leave a review, we really appreciate it!

Oceniono na 5 z 5

Good old fashioned customer service and care

The appointment system is designed with safety in mind in the current Covid era. The staff are welcoming and helpful and make you feel that their only aim is to ensure you are comfortable with all procedures. It is a very calm, peaceful place to be, which is a real bonus in today's frenetic world, and you never feel rushed or pressured. I signed up to their care package, and was pleasantly surprised at how comprehensive and affordable the service is. The manager took a lot of trouble and care measuring and then fitting my new glasses. Very pleased all round and will certainly return.

4 stycznia 2022
Opinia niezależna
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Odpowiedź od Leightons Opticians & Hearing Care - Andover

Thank you very much for sharing your recent experience with us, the team will be so pleased to read your kind words!

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