Leicestergrails Recenzje 163

Wynik TrustScore: 3.5 na 5

3,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I ordered my trainers and used the free next day delivery code had emails come through every time there was an update which I thought was really good could track it on the shop app trainers arrived ne... Zobacz więcej

Oceniono na 4 z 5

These are clearly genuine Jordans. Delivery was easy and as fast as I had paid for. Everything was box beautifully as expected. The reason for 4 stars and not 5 is the price. These are much cheaper... Zobacz więcej

Oceniono na 1 z 5

Absolutely awful customer service - ordered shoes which were too small and needed returning. Had to make several attempts through email and WhatsApp - no reply (for at least a week). Given the option... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Order trainers 2 weeks ago have had no response and tried to contact via DM, whats app etc. This is main present for my son for Xmas. Update, after several messages the trainers have arrived as prom... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z butami
  2. Sklep odzieżowy

Napisane przez firmę

Supplying & Sourcing Exclusive Footwear & Clothes


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

163 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Have purchased Jordans from this…

Have purchased Jordans from this website and the service was great! They arrived the next working day. Was super impressed, especially due to the scarcity of the trainers they provide! Coming back for more soon. Thanks guys!

21 listopada 2021
Opinia niezależna
Oceniono na 1 z 5

Poor service

Ordered Friday for my sons 16th Birthday Monday, paid for next day delivery,
We are now Tuesday 15.30pm no one has replied to my query, tracking is showing a different company name and that the parcel is not yet even with yet,
So disappointed and concerned that may have just taken the money and are not a reputable company,

2 listopada 2021
Opinia niezależna
Logo Leicestergrails

Odpowiedź od Leicestergrails

Hi Hayley I am really sorry to hear this, the next day delivery is standard next working day and as they were ordered on a Friday this would not have been until Monday. However, please accept our sincerest apology that the product did not arrive on time.

LEICESTERGRAILS

Oceniono na 2 z 5

Late delivery

When placing an order I was advised the item would be with me within 7 working days.

They did not dispatch until around day 14.

I was unable to get a response to the numerous email I sent questioning the timescale for delivery.

11 października 2021
Oceniono na 1 z 5

Still not received order placed 24th…

Still not received order placed 24th September.
No reply from all contact avenues.

6 października 2021
Logo Leicestergrails

Odpowiedź od Leicestergrails

Hi Kelly, I am really sorry about the delay in receiving your purchase. We have refunded the shipping due to the inconvenience & we hope you enjoy the product and once again apologies for the time delay.

Oceniono na 2 z 5

I need to return my order to exchange…

I need to return my order to exchange for a bigger size, I have contacted leicestergrails via email, DMs, WhatsApp for the last 2 days but no one has come back to me. I can’t wear a shoe that is my size(7) but doesn’t fit. Can someone from customer care help please!

1 października 2021
Oceniono na 1 z 5

-Shipped it to the wrong address

-Shipped it to the wrong address

-Bad customer service

-Couldn’t get hold of anyone had to message someone that knew them personally just to get a response

-Stranger had to sign for my delivery. I had to go to their address although was told someone would pick it up and drop it to the right address

-Came just under 2 weeks

24 września 2021
Opinia niezależna
Logo Leicestergrails

Odpowiedź od Leicestergrails

Hi Sarah, I’m personally really sorry about this bad experience you have had. I would like to apologies for the miscommunication with you. Again, I am really sorry for the bad experience you’ve had and hope it does not deter you from purchasing again.

LEICESTERGRAILS

Oceniono na 1 z 5

Bad customer service

Never repiled to my e-mail delivery was late. They shipped my order after i chased them 3 days

10 września 2021
Logo Leicestergrails

Odpowiedź od Leicestergrails

I am sorry for the delay you experienced after purchasing from us. Please take our dearest apologies, we aim for perfect customer service with every customer.

LEIFESTERGRAILS

Oceniono na 1 z 5

I ordered about a month ago and still…

I ordered about a month ago and still have not recieved my shipment.They dont respond to emails or messages at all.
It has been an overall experience for me and would not recommend.

5 września 2021
Logo Leicestergrails

Odpowiedź od Leicestergrails

Hi OM, I am really sorry about the delay in receiving your purchase. We apologise for the lack of communication during this period and we look forward to your custom again.

LEICESTERGRAILS

Oceniono na 1 z 5

Haven’t received my order

Haven’t received my order which was ordered on the 22nd of August, haven’t had a shipping update and also tried to get hold of the company on all three contact methods multiple times and still nothing. Hoping something will happen soon as love supporting small businesses

3 września 2021
Opinia niezależna
Logo Leicestergrails

Odpowiedź od Leicestergrails

Dear Lucy, we are really sorry for the delay you have experienced after ordering from us. Again, we are really sorry and promise a much better experience next time

LEICESTERGRAILS

Oceniono na 5 z 5

Paid £25 for next day delivery which…

Paid £25 for next day delivery which came on time.excellent service but the only down fall is you cannot track your delivery you can’t get hold of anybody it’s only a what’s app number which nobody answered.other than that very pleased with my order and will order again.

2 września 2021
Oceniono na 1 z 5

Poor Customer Service

Absolutely awful customer service - ordered shoes which were too small and needed returning. Had to make several attempts through email and WhatsApp - no reply (for at least a week). Given the option to exchange or get store credit when they did reply, neither of which I wanted and then told to return I will have 10% of total cost deducted (not including having to pay to return). Poor, poor service all around and will not be buying from Leicester Grails again.

24 sierpnia 2021
Logo Leicestergrails

Odpowiedź od Leicestergrails

I am sorry that the shoes you ordered did not have the desired fit. However, if you read our returns policy on the website it states that purchases can only be exchanged for store credit or exchanges. Refunds are available but again stated that you are subject to a 10% fee on our website. We also resolved this matter by issuing a full refund out of goodwill.

LEICESTERGRAILS

Oceniono na 1 z 5

Still have nor recieved my order very…

Still have nor recieved my order very disappointed as a birthday present for my wife was told 1-7 days and it has been 8 days with still no dispatch email!!

5 sierpnia 2021
Logo Leicestergrails

Odpowiedź od Leicestergrails

Dear Paul, please accept my dearest apology that the present for your wife has not arrived on time. I know this can be very disappointing and there are no excuses. Please accept my apology again and hope that if you ever purchase from us again you will have a much better experience.

LEICESTERGRAILS

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej