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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Bought several bags from The Leather Satchel Company over the past few years. Each bag is excellently made with very high quality leather by outstanding craftsmen. Highly recommended.

Reakcja na opinię

Oceniono na 5 z 5

The Leather Satchel Company has been an absolute DREAM to work with! I highly recommend them to craft the handbag of your dreams. The ordering process was easy and the options were plenty! The communi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My bag is exactly what I wanted. The quality is excellent. The attention to detail is meticulous! They went through the details of what I required to ensure that I received exactly what I wanted. I am... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have bought a number of items from The Leather Satchel Co and each one has been beautifully made with quality materials and the colours closely match those on the website. In addition I have fou... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent wyrobów skórzanych
  2. Sklep z torbami i walizkami
  3. Sklep z walizkami i torbami
  4. Sklep z torebkami
  5. Sklep z wyrobami skórzanymi

Napisane przez firmę

The Leather Satchel Co. are England's oldest surviving satchel maker. While specialising in classic shapes; such as satchels, music bags and saddlebags; they have a wide diversity of bags from modern cross-body bags, saddlebags and totes.


Dane kontaktowe

5,0

Doskonała

Wynik TrustScore: 5 na 5

798 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Good Old Fashioned Customer Service (and a great product!)

I'm absolutely delighted with my purchase. I wanted a bespoke item and Shaun was really very helpful and the bag has turned out even better than I had hoped. It arrived today, ahead of schedule, beautifully packaged.

An excellent company to deal with - great product and good old fashioned customer service. Thank you.

2 sierpnia 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Hi Sue, we're delighted that you're delighted!

I'll pass the lovely words on to Shaun, know he loves being recognised for all the hardware he puts in.

We're really thankful for you taking the time to leave such a lovely review and that you had a wonderful experience I am sure other people will be able to benefit from you sharing your experience.

Thank you.

Oceniono na 5 z 5

Amazing products and fantastic service

Absolutely fantastic service and beautiful quality products. Beautifully hand crafted leather products which are personalised with loving care. The customer service is second to none. They genuinely care about their customers and their needs. Thank you and I will definitely purchase from them again.

1 sierpnia 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Hi Irene, thank you so much for taking the time to leave such a lovely review. We're thrilled you love our hand-crafted products and it's really nice that you noticed how much we care and pride ourselves in looking after your needs.

Thank you, and we look forward to the opportunity to help you again in the future. :)

Oceniono na 5 z 5

Excellent

Very friendly, excellent and proficient service. They made a beautiful satchel and I am so happy with it. They were always helpful and print to reply to any questions I had

22 lipca 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Hi Aodhbha, thank you for your lovely review. We're really delighted you areso happy with the satchel we made for you. if you ever need any more help, then you know we are always happy to help. Thank you.

Oceniono na 5 z 5

Great Firm !

Great Firm !! Really helped me with fitting a key ring to my Satchel I bought earlier this year . Helpful and considerate . It’s one of those online company’s you can trust .
Thanks so much

27 czerwca 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Hi Trevor,

Thanks for leaving such a loverly review. We're so happy we where able to help you get the 'keyring loop' fitted to your bag.

Thank you.

Oceniono na 5 z 5

The only place to buy satchels from.

Fantastic product, beautifully made. I love my new satchel. I needed the bag in a hurry and the company very kindly met my delivery date.
I could not be more pleases, thank you.

22 czerwca 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Diana, thank you for a lovely review. We're always happy to expedite orders for those special occasions! We're very pleased your pleased too :-)

Oceniono na 5 z 5

Wow!

Wow!
Ordered a 14in custom satchel and I am delighted with it. From the initial email to the delivery has been flawless. The craftsmanship rivals and in my opinion betters a lot of high end handbag designers. The quality, the attention to detail and the help I received in every request I had or altered was superb. Great experience. Thank you

21 czerwca 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Hey DD, Flawless is a truly humbling compliment.

Thank you.

We're so happy we delivered on so many values that are important to you: Craftsmanship, Value (better than high-end designers?) Quality, Detail, Help and Support.

That's our goal - to meet (and hopefully exceed) the ethics and values that our lovely clients hold dear to them - and for us to match your values so well it seems to us that we exist for you. 😃🤗💞

So... thank you for giving us purpose.

Oceniono na 5 z 5

Bought the festival Satchel

Bought the festival Satchel. Great size, spoke to "shaun" via email and had bag made to spec. Great quality, I love bags and I'm confident this will age beautifully. It was a great price and the company were a pleasure to deal with. Everything arrived on time. Really nicely packaged with dust cover. I will definitely be back for further purchases.

18 czerwca 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Hey Lesley, we're really glad Shaun was able to help choose a size that is "Great" for you. You're right - they do age lovely - don't forget to use some care products regularly though!

We look forward to working with you again on your next bag!

Thank for taking the time out of your day to leave such a lovely review!

Oceniono na 5 z 5

Large Union Jack Backpack

I recently bought a large Union Jack backpack from Leather Satchel via Shaun (May 2021). He has been very helpful with the bespoke options to customise the look. It's not the cheapest. However, there are more expensive brands available. It arrived in a beautifully presented box 2 weeks after ordering. I have worn it to work for several weeks now & it is unusually confortable for a leather bag. This may have something to do with the the back straps central design. It goes without saying that the Union Jack & embossing of name has attracted a lot of positive comments from colleagues to the point that some of them may make an order as well. I would definitely recommend this purchase. If I have some suggestions it would be: to consider an option of having an insert into the backpack for compartmentalisation i.e. bottle, pen, keys etc & to respond to emails within 24 hrs. FS

18 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

Exceptional in every way

I ordered a large notebook cover with embossing for a Father's Day gift and I could not be happier.

The order was quickly dispatched, beautifully packaged when it arrived and the usual TLSC finest craftsmanship standard.

Everything about TLSC is exceptional and I always enjoy shopping with them.

15 czerwca 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Dear H, thaks for your order, we really appreciate your support and the opportunity to make something special for you.

We especially love making gifts for people - we hope you can see all the care we take in making them special... it's a reflection of the joy the people receiving them get!

We "always" enjoy you shopping with us also! ... it's a match made in heaven!

Thank you for being such a lovely client!

Oceniono na 5 z 5

The perfect satchel....

I was looking for a satchel and had been investigating another company when I happened to see The Leather Satchel Company on the TV programme’ Made in Britain’. I was impressed with their ethos and the fact that they were in Liverpool near where I now live. A visit to the shop resulted in the purchase of the most gorgeous racing green satchel with gold hardware and to say I am so proud of it is an understatement. The icing on the cake is I asked for a 22” carry strap so that I could carry in the crook of my arm when necessary and it was duly made and posted to me! Fabulous service from lovely people. Thank you Shaun and Gail!

9 czerwca 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Dear Traveller, we're so glad you where able to catch us on the documentary "Made in Britian" on ITV. Just think.. had you missed it you'd likely have never heard of us and bought somewhere else! 😲

We're so glad we ahere able to customise the bag especially to meet your unique requirements - because that's what we do best!

The British Racing Green with Brass hardware is such a timeless and elegant combination - such a lovely choice!

Thanks for taking the time to leave such lovely review, it's a pleasure having you as a client!

Oceniono na 5 z 5

Excellent Quality, Superior Customer Service

I spotted a gorgeous satchel with a Union Jack print at the UK Pavilion while at Epcot at Disney World, and really wanted it, but didn't want to carry it around on the park that day. I found the website but couldn't easily find that particular bag, so I emailed customer service. Shaun wrote me back quickly and was so friendly and helpful, directing me to all of the bags available with this print. I selected my 11 inch satchel and ordered it (for a significantly lower price than the Disney markup price) before realizing I could add on options like snap closures. I contacted Shaun and was able to make this change quickly and easily.

I received the bag a few days ago and to say that it is high quality is an understatement. It's gorgeous and arrives in a beautiful box with its own bag. The leather is clearly the highest quality. I will certainly be buying other bags in other different colors and sizes. The prices are very reasonable for this level of quality, shipping to the US was free (!), and I love to support companies with top-notch customer service.

I highly recommend The Leather Satchel Co. and am 100% sure that if you order a bag from this company, you won't be disappointed.

2 czerwca 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Dear Lisa, we're so glad we were able to help you find the bag we made for the British Pavilion in Disney World. Disney prices are a little higher than when you shop with us direct, but they have a lot of overheads to cover - and they also have a number of limited edition products that aren't available anywhere else.

The Union Jack satchel you chose is one of a flagship bags - it was featured on the "Made in Britian" documentary series that airs here in the United Kingdom. It's really lovely - I personally love the vintage style and colours.

As you noted, when ordering direct you also get the opportunity top customise your bag just how you like it too! The hidden magnetic clasps are a very popular choice!

Thank you for your recommendation and taking the time to leave such a lovely review.

We look forward to helping you with your next order and are proud to have such a lovely person as a client.

Thank you.

Oceniono na 5 z 5

New briefcase for return to the office!

Briefcase arrived this morning professionally packaged and with no damage. The bag was customised to suit my requirements and everything was completed as requested. The team double checked my requirements by personal email and phone calls before the bag was made so no disappointment at all and everything was was made exactly as requested. Plus I received an extra treat in a lovely card case to match! The quality and finish to the bag is beautiful. A bag to be proud of and to one to keep by me for the next stage of my career.

With the return to the office soon, I would certainly recommend the briefcases for anyone looking to treat themselves. If carrying a laptop, I would opt for a large size to allow plenty room for other items too!

Thank you Real Leather Co. Team, going back to the office is suddenly getting more exciting now with such a lovely bag to carry!

1 czerwca 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Dear MC, we're glad everything arrived safely. 6 years ago we've spent a lot of time re-designing our eco-friendly packaging, removing plastic and harmful packing from our production and delivery process.Making sure all the materials are made form recycled material and can be recycled. It's stood the test of time and we're confident our items arrive in the best condition.

We're so glad you liked the bespoke bag we made for you... the little card holder was treat made from a little piece of offcut leather we had left after making the bag for you. We're so glad you liked it.

We hope you love your new job and the bespoke bag we made for you bolsters your confidence in your abilities to really excel and show the world just how truly awesome you are! Good luck!

🍀🤗🍀🤗🍀🤗

Oceniono na 5 z 5

I cannot recommend enough!

I have bought a number of items from The Leather Satchel Co and every single one is absoulutely a work of art. The craftsmanship is amazing and the whole process of ordering a bespoke item is so easy.

The customer service is definitely the best I have ever known. You never feel rushed when dealing with staff and they make you feel like you are part of the family.

I cannot recomend this business enough. Their items will last a lifetime if looked after properly.

Thank you so much Leather Satchel Co.

26 maja 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Dear Lisa,

Again, thanks for coming back and purchasing with us. Your support is incredible and we truly appreciate you.

We love the fact that you love the bespoke items that we make for you. Is so lovely to be appreciated.

Truly, Deeply, Madly and from the bottom of hearts "Thank you!"

Oceniono na 5 z 5

Brilliant service and the quality of…

Brilliant service and the quality of the product was superb would totally recommend.

2 maja 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Hi Steve, we're delighted that you think our service is Brilliant. We're super-happy that you have enjoyed your experience with us. Thanks for taking the time to leave a review. It means a lot and help us too!

Thanks again.

Oceniono na 5 z 5

Fabulous Service!

Fabulous Service!
Right from the first exchange regarding shipping to NZ, to adding to my order after it was placed, nothing was a problem at all. I was so excited to receive my satchel, and it's even more beautiful in real life than I could have imagined! If you've been wanting to get a leather satchel - get one from The Leather Satchel Co. You won't be disappointed! Thank you so much The Leather Satchel Co.

2 maja 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Hi Julia, thanks so much for taking the time to leave a review. It's awesome to know the satchel arrived all safe and sound over in NZ! That was a long trip fir them to take :-)

Also, there's no need to thank us, it's just what we do all the time :-) in turn we want to thank you for taking the effort and going the extra mile in leaving a lovely review of your experience.

Oceniono na 5 z 5

Fabulous customer service and product

Fabulous customer service and product. Shaun helped us from start to finish from choosing colour samples, selecting their placement, and keeping us informed with the manufacturing process (we had to wait for a particular colour to arrive in stock). In the end the satchel arrived right on my wife's birthday... couldn't have been better!! She loves it. Well done Leather Satchel Co.

28 kwietnia 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Hi Graham, thanks for the review. It's really awesome that you invested time to leave such a nice review for us. Hopefully it will also give other people the confidence to know we really care about everyone's experience with us.

I'll let Shaun know you are particularly impressed with him.

Thanks again, The Team

Oceniono na 5 z 5

The bag I ordered was simply amazing.

The bag I ordered was simply amazing.

Pricey, but you're really getting what you pay for; outstanding quality, and my experience with customer service was out of this world.

19 kwietnia 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Hey Joey,

Thanks for taking the time to leave such a glowing review. I'm glad you can see the 'value' in our product,

We agree, it's a little bit more expensive than those items made by exploited people abroad under intolerable conditions in the mega factories... but you know that's we're all happy to pay a little more: Ethical Manufacturing!

We also agree, that the materials used; Hi-Performance State-of-the-Art REAL LEATHER manufactured in a Carbon Neutral tanneries aren't cheap but again that's why we're happy to pay more: Carbon Neutral is the Goal for the Planet!

AND on top of that you know if you ever have an accident at sometime in the future, be it 10-years from now, we're happy to fix it for you! FULL REPAIR SERVICE!

Thanks for the review - and we're so happy you agree that paying a little more is worth it for the benefits.

Oceniono na 5 z 5

All good in the end

Ordered a satchel for my sons birthday. I live abroad and received a tax demand otherwise would not receive product - was annoying but I paid the import taxes. I mentioned this to the Leather Satchel and they are now addressing to make clearer on their website as well as offering a delivery duty paid option for customers - so very happy to have resolved with help of their team.

Its a small UK business making high quality products - I am sure times are tough so can only encourage everyone to order from them.

15 kwietnia 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Dear Nils,

Firstly, thanks so much for giving us feedback and the opportunity to improve the experience our clients have with us.

Seriously, feedback like this is what helps us be the best, without it we wouldn't know where to focus our time and resources.

So we really value the time you have taken to help us, to make the experience of shopping with us smoother and more pleasant.

Also, on top of that thanks for leaving such a lovely review and endorsing our business like you have.

You are very kind, and we hope to remain your bag-maker of choice. :-)

Best wishes, Keith and the Team

Oceniono na 5 z 5

Beautiful new pink satchel!

I absolutely love my new bright pink satchel! It's so beautiful and cheerful and I have used it every day. Would definitely order again. Packing was careful and pristine, and service excellent too.

12 kwietnia 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Hi Jenny, the "Cabaret Pink" is just gorgeous isn't it? We're alls o happy you love it and it brings beauty and cheerfulness into your life. 🦋🌼☀️

We're ready and willing to help you again when you need us again! 🛍️👜

Thanks for the lovely review! 🤗❤️

Oceniono na 5 z 5

I can safely say that this family run…

I can safely say that this family run business typifies why we should all support our locally run shops. The service was quite exceptional even in this current covid climate. And as for the actual item, it has quality written all over it. You can't go wrong if you shop here 👌🏻

4 kwietnia 2021
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Dear Steve, thanks so much for the lovely review. We're so glad you liked the experience of shopping with us!

..and more so, "Thank you" for taking the time to help others in knowing which bag maker to choose, by spreading the word!

You're awesome!

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