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Leafy Tiger Recenzje 

156
•
Wynik TrustScore: 3.5 na 5

3,3

Sklep ogrodniczy
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I too ordered two x rose bushes via B&Q. Leafy Tiger advised they had been dispatched but they never arrived. Very difficult to contact them. I did however manage to get one phone call answered. Advis... Zobacz więcej

Oceniono na 1 z 5

Placed a web order having phoned to establish availability. Received confirmation of my order waited for courier details after more than 2 weeks I phoned to leaving several messages requesting an u... Zobacz więcej

Oceniono na 5 z 5

Bought a Super Star rose which was delivered today, so just a few days from order to delivery. The Rose is so healthy - much better than another recent rose purchase. It's got buds already so am looki... Zobacz więcej

Oceniono na 5 z 5

Last minute order from the tulips bulbs they still had in stock. They arrived well packaged next day. Buying so late I wondered if they’d be poor condition or, but they’re firm, a decent size, without... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep ogrodniczy

Napisane przez firmę

Online Garden Centre, that specialises in plants, trees, roses, BBQ and Pet products.

Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

156 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,3

Wszystkie recenzje

(156)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 2 z 5

Not Easy to Contact

No plants received and contacting Leafy Tiger for update and refund requests was not easy. Eventually refund promised, so now hoping that this goes smoothly.

20 października 2023
Opinia niezależna
Logo Leafy Tiger

Odpowiedź od Leafy Tiger

Thank you for taking the time to share your experience with us. We genuinely appreciate honest reviews as they contribute to a transparent portrayal of our services.

I'd like to provide some context for potential customers to ensure a more comprehensive understanding:

The order in question was for Bare Root Roses, and unfortunately, delays due to weather conditions impacted our ability to dispatch the full range. We've been diligent in keeping customers informed about such delays through email marketing. However, the customer was not opted in to receive these updates, making it challenging to communicate the situation effectively. We did originally try to reach out to every customer one by one, however this was not time effective.

The customer attempted to contact us on a Saturday between 9 am and 11 am. Regrettably, our offices are closed over the weekends. Despite the unfortunate timing, we acknowledge that this led to frustration, resulting in the original 1-star review.

Upon noticing the review, I personally reached out to the customer via email promptly. We are committed to rectifying any customer dissatisfaction promptly, and I regret that this situation fell short of our usual standards.

Following our communication on Saturday, it was mutually agreed upon that the customer would receive a refund since they no longer desired the initially ordered roses. The refund process was initiated when I arrived in the office this morning, and while it typically takes a few hours to reflect in the bank account, it's essential to note that individual bank processing times may vary, and it could take up to 5 working days.

We take full accountability for this lapse in communication and appreciate your patience. Our commitment to exceptional customer service remains unwavering, and we are continually working to improve our processes to ensure instances like these are minimised in the future.

Thank you for bringing this to our attention, and we sincerely hope to have the opportunity to serve you better in the future.

Oceniono na 3 z 5

Rather disappointed

The plain wreaths I ordered arrived very quickly & were well packaged. However, the wreaths were quite sparse - nowhere near as full & bushy as the ones I have ordered previously. As a result, I had to buy an additional large wreath the fill out the ones purchased from Leafy Tiger (aka Bells).

24 listopada 2023
Logo Leafy Tiger

Odpowiedź od Leafy Tiger

Hi Stephanie,

Thank you for sharing your honest experience with us, good or bad these reviews help us to learn and improve the way we do things.

Also thank you for your time today on the phone, lovely speaking to you, and hope you have a great Christmas!

Oceniono na 5 z 5

Rose Trees

I bought 3 rose trees which arrived promptly and well packaged. They are beautiful, strong plants.

18 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Great service

Great service.
Really good choice, very quick delivery and plants arrived well packaged and in fantastic condition.

1 sierpnia 2023
Oceniono na 5 z 5

Pig and Elephant both top notch

I purchased the Elephant it was so nice
The grandchildren love it so I ordered the pig it is also lovely, well made and sturdy. They were both delivered so quick with no problems. Would highly recommend this company. Thank you.

30 lipca 2023
Oceniono na 5 z 5

Great quality shrub and and very competitive price

I originally ordered a Viburnum × bodnantense Dawn from another supplier. It was on offer, but after a week they cancelled my order saying there was a quality issue (although it was still available on their website but now at the non-offer price!). I then spotted Leafy Tiger were offering the same shrub at a slightly cheaper price than the original offer price of the other supplier. So I took a chance and ordered it from them. I couldn't have been happier - it was dispatched the next day and arrived the day after that, and it was a lovely healthy specimen. So pleased I took a chance and ordered from you.

18 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Kamado barbecue

Ordered a barbecue from them, they were available throughout the buying and shipping process to assist and deliver on my chosen day, via email and phone! Amazing customer service and very smooth purchase.

6 lipca 2023
Opinia niezależna

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