Leaf Envy Recenzje 

341
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Yet another company that won't permit truthful reviews as to their dreadful offering to be added to their website. Avoid their rip-off plants at all costs. You'll be highly embarrassed if you send a g... Zobacz więcej

Oceniono na 5 z 5

This is the second plant I have ordered from Leaf Envy and the quality of both the product and the service is great and I would highly recommend. The plants I have ordered have been delivered quickly... Zobacz więcej

Oceniono na 5 z 5

I wanted to buy a Sansierva or mother in laws tongue plants already had the pleated variety but wanted the more beautiful yellow and green striped variety. I am delighted with them only problem I n... Zobacz więcej

Oceniono na 5 z 5

Quick delivery, great service, it was my first time getting a plant delivered and it was perfect, and I will certainly be ordering more. Highly recommended

Informacje dotyczące firmy

  1. Rozrywka

Napisane przez firmę

We are the destination for plant collectors, plant stylists & plant enthusiasts. Our premium quality products are created for the interior-design obsessed. We help you go from plant newbie to plant fanatic. We are designed to transform lives through nature. Indoor plants, pots & accessories delivered nationwide.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

341 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(341)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 83

Napisz recenzję
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Oceniono na 5 z 5

Our original plant was damaged when it…

Our original plant was damaged when it arrived, and didn’t recover after a week or so. We sent leaf envy a picture of the damaged plant and they immediately sent us a replacement, which arrived the next day - so we couldn’t really have asked for more from them! The new plant is perfect and we would definitely order from them again

17 marca 2023
Opinia niezależna
Oceniono na 1 z 5

SCAM Alert

I paid for overnight delivery and over two weeks later the parcel remains undelivered. I have tried leaving clear instructions for delivery such as leaving in a safe place but these instructions have been ignored and the item is still "being held at the depot". 'happiness agents' are a joke, I am actually wondering if they are AI as there is much to demonstrate humanity apart from random exclamation points - I hope you are having a great day! - when clearly I am complaining. FFS. Refusing to take any responsibility for this situation, meanwhile an expensive plant is dying at DPD. I see on Facebook they are getting many reviews like this. DO NOT USE THIS COMPANY.

21 lutego 2023
Opinia niezależna
Logo Leaf Envy

Odpowiedź od Leaf Envy

Dear Serena,

Thank you for taking the time to provide your feedback. I’m so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations.

We have reviewed your concern, and upon checking, you were assisted by our customer happiness support in the best way we could by asking for the best contact information for the delivery that you've missed since you mentioned that you are overseas, and you were informed that DPD made multiple attempts to contact you and your recipient with no success.

Despite the fact that you did not respond to our customer support representative with the best contact information when we requested it, we were still able to give DPD instructions on how to deliver the parcel to your recipient, and it was delivered last Saturday. Communication is a two-way street, and while our team is not perfect, nor is any other company, we always strive to meet our customer's needs, even if they go above and beyond what we can do.

If you have any concerns about the condition of your parcel when it arrives, please contact us at info@leafenvy.co.uk so that we can take the appropriate action as soon as possible.

All the best,
The Leaf Envy Team 💚

Oceniono na 5 z 5

Wonderful range of plants and excellent…

Wonderful range of plants and excellent customer service.

28 lutego 2023
Opinia niezależna
Logo Leaf Envy

Odpowiedź od Leaf Envy

Hi Paula,

We're really grateful and appreciate you taking the time to share your wonderful experience with us.

Rest assured that we will continue to do our best to provide our customers with high-quality products and services!

All the best,
The Leaf Envy Team 💚

Oceniono na 1 z 5

Apparently too busy to dispatch subscriptions

Bought my husband a 3 month subscription for his birthday. He placed the first order on 3rd February, the FAQs on the website clearly state that the first subscription will come 3-5 working days after your order. The latest date it should have arrived was 10th February, we emailed on the 13th chasing this order, we got a response saying it will be dispatched on the 15th. We thought must be busy with Valentine’s Day etc, happy to wait a couple more days. We emailed again on the 16th after having not received a dispatch notification, was told it would be dispatched that day and delivered on the 17th, here we are on the 17th no dispatch notification, no delivery. We have emailed again, asking why it hasn’t arrived or been dispatched, just another rubbish excuse saying “we’re busy” will be dispatched today. Here we are 730pm and still no delivery or notification of it being delivered. Wish I hadn’t bought a 3 month subscription now as my husband is still awaiting his birthday present 2 weeks after we ordered, and we will have to endure this hassle for another 2 months. Will not be using again.

17 lutego 2023
Opinia niezależna
Logo Leaf Envy

Odpowiedź od Leaf Envy

Hi Kate,

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

We're experiencing higher-than-usual demand for our plants this month and unfortunately, your order has been impacted by a delay. We can only ask for your understanding.

We are working diligently to ship all subscription boxes out as soon as possible. As we check the status of your order, it is expected to be out for delivery, and you should receive a tracking update today.

All the best,
The Leaf Envy Team 💚

Oceniono na 5 z 5

Happy customer 😁

My product came extremely fast and in amazing condition perfectly boxed with all the care instructions thank you leaf envy you guys are great I would definitely recommend.

8 lutego 2023
Opinia niezależna
Logo Leaf Envy

Odpowiedź od Leaf Envy

Hi Justin,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

All the best,
Leaf Envy Team :)

Oceniono na 1 z 5

Very unhappy

Very unhappy. Brought a neon pothos that got pretty shaken around in the delivery. DPD are not a good option and they should definitely look into yodel or a less careless delivery service.

However not all can be put down to the delivery service. The plant I received was clearly overwatered, and on top of this was in poorly draining potting mix that was very dense and clumpy, no air pockets etc, and to compound these issues was in a hanging pot with abysmal drainage. Within a week several of the long vines and leaves have begun to rot away at the base, meaning I now have a much much much smaller plant than the one I purchased. Really not what I expect from people who are supposed to know about plants and will definitely not be using them again. I have also ordered from other online plant sellers previously and those ones came with an excellent potting mix, with moss and bark etc - nothing like that to be seen from Leaf Envy. The pothos has also introduced fungus gnats into my house to add insult to injury. Would avoid!

31 stycznia 2023
Opinia niezależna
Logo Leaf Envy

Odpowiedź od Leaf Envy

Hi Max,

Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better in the future.

Please feel free to reach out to info@leafenvy.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right for you.

All the best,
The Leaf Envy Team 💚

Oceniono na 3 z 5

Hit and miss

I've ordered both a cactus and a subscription box from here. I had no issues with the cactus, it was well packaged and arrived quickly and it's beautiful. I ordered the pink princess subscription box with a plant pot. The pot was nice but was too big for the plant it came with.

I understand all plants are different, but the PP arrived with sunburnt leaves, two twisted around that needed staking to correct, one with a chunk missing from it and another stem with no leaf at all. It also looked like it had reverted, as there was no pink on it and looked like it needed serious tlc and a bit sad. I felt really let down with that purchase and put me off the subscription and ordering again.

22 stycznia 2023
Opinia niezależna
Logo Leaf Envy

Odpowiedź od Leaf Envy

Hi Hit and miss,

I understand the way you feel given the experience outlined above, and I'll be sure to give your feedback to our team and make amends where possible to prevent this from happening again.

Our London courier service are usually more gentle with our plants as they hand-deliver them straight from our studio to your door. We're sorry that this wasn't the case with your Plant.

Please do give us an email so we can address your concern properly at info@leafenvy.co.uk

All the best,
The Leaf Envy Team 💚

Oceniono na 5 z 5

Brilliant company, unreservedly recommend

I love Leaf Envy!! So happy with all my purchases - plants and pots, they are also so helpful. I've bought a lot from them now because it's always a good experience. TOP service, so personalised and a 10/10 great customer experience. Also delivery is so efficient and fast. They're my favourite new place for plants and pots.

8 stycznia 2023
Opinia niezależna
Logo Leaf Envy

Odpowiedź od Leaf Envy

Hi Natalie, thanks for the lovely review! We are always happy to go the extra mile and help! Enjoy your new plants :)

Oceniono na 5 z 5

Great experience

Have got two gorgeous plants from Leaf Envy! Both arrived in perfect condition (way bigger than expected) and have been flourishing for months :)

4 lipca 2022
Logo Leaf Envy

Odpowiedź od Leaf Envy

Hi Sarah, thanks for the lovely review! We are always happy to go the extra mile and help! Enjoy your new plants :)

Oceniono na 3 z 5

Nice plants, but...

Had a few delivery issues (not their fault) and customer service started off well, then tailed off into disappointing. Plants were held up by the courier and arrived in poor condition. I sent photos and Leaf Envy said two would be fine, but they had lost all their soil in transit so they would send more, and one was unsalvageable so they would send a replacement plant, along with some other 'plant goodies' to apologise for the inconvenience. The replacement plant & soil arrived within a few days, but there were no extra gifts. I emailed leaf Envy to tell them this and received no response. After a follow up email a week later, I was offered a 15% discount on another purchase and an apology that my gift wasn't sent which just felt a little lacklustre, and means I'd have to spend more money with them. Plants are nice, but bit of a failed service recovery.

27 czerwca 2022
Opinia niezależna
Oceniono na 4 z 5

The Plant is good.

The plant arrived well packed and in good condition. It arrived quickly but the pot had a large crack in in. However I sent an email with photos showing this and another pot is on its way.

6 czerwca 2022
Oceniono na 5 z 5

I believe it’s one of my best customer…

I believe it’s one of my best customer service experience I’ve had in the plant category.
I will not mention names but there are some more brands that deliver plants to your house, I am a plant lover and I tried several.
Some of them are well known and their marketing is everywhere, but they were the worst to my experience.
LE were fast, the plants were rapped carefully with our planet in mind and heart. Will definitely recommend and buy more plants from them. Bravo!

31 maja 2022

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