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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Poor quality and a return fee...really? I sent all my items back and cancelled a few that had not shipped yet, to their Chinese mailing address ( very costly) over 2 months ago and still no refund. In... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

DO NOT BUY FROM THE COMPANY!!!!! IT IS A CHINA COMPANY. THEIR RETURN POLICY IS PATHETIC. WON'T GIVE YOU A 100% REFUND TO YOUR PAYMENT METHOD. THEIR CUSTOMER SERVICE IS AWFUL. THEY PARADE UNDER... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Received a totally different outfit than ordered. Took almost 2 months. Request a correction . They offered a 90% credit towards another outfit, plus a restocking fee, or I could return the outfit a... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Dress was not anything like the photo, very cheap material and a different design. I'm now experiencing problems sending it back. I ordered another one by mistake and they say they've refunded that on... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z odzieżą damską

Napisane przez firmę

Lavechic is an online fashion company founded in 2020. We offer a wide range of fashion-forward apparel that caters to women of all ages. Our product line is carefully curated to evoke a sense of adventure and wanderlust with a curated selection of clothing and accessories, we're your go-to for chic, travel-inspired style. Wear Your Shine-Endless Vacay Styles in One-Stop.


Dane kontaktowe

1,3

Bardzo słaba

Wynik TrustScore: 1.5 na 5

334 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 99% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,3

Wszystkie recenzje

(334)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 228

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I’ve reported this place as a scam

I’ve reported this place as a scam, do not order anything from them..you will not receive it

They will keep sending emails it’s on its way blah blah, it’s coming from china!!!

I got scammed and just warning others. Do not order from here

25 sierpnia 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We have received your feedback regarding your shopping and delivery experience. The situation you described falls short of the service standards we promise to uphold. We are currently conducting an internal review to evaluate and improve our order fulfillment and logistics tracking processes, ensuring we can provide a more accurate and reliable service experience for our customers in the future.

Oceniono na 1 z 5

DES VOLEURS.....

DES VOLEURS.....

J'AI RETOURNÉ UN ARTICLE A MES FRAIS ET CELA M'A COUTER TRES TRES CHER J'AI ENVOYÉ DE NOMBREUX COURRIELS ET CE SANS AUCUNES RÉPONSES.... C'EST HONTEUX DE VOIR CE QUI NOUS ENVOI PAR RAPPOR A LA PHOTO DE LEUR SITE COMPLÉTEMENT DIFFÉRENT TISSU MÉDIOCRE ET DE TRÉS MAUVAIS QUALITÉ ET LES ARTICLES SONT CHER ÉGALEMENT,
JE NE VOUS LE RECOMMANDE PAS SA MANQUE COMPLÉTEMENT DE PROFESSIONNALISME DEPUIS PLUS DE 2 MOIS QUE J'ATTEND MON REMBOURSEMENT ET AUCUNE RÉPONSE DE MES NOMBREUX COURRIELS ... UNE CATASTROPHE A EVITER

19 sierpnia 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

Nous avons pris connaissance de vos remarques. Les éléments que vous avez soulevés concernant la qualité perçue du produit, la communication et le processus de retour ne reflètent pas les standards que nous nous engageons à respecter. Nous procédons actuellement à un examen interne de nos procédures afin d’améliorer la clarté de nos descriptions, la réactivité de notre service client et la transparence de nos politiques de remboursement.

Oceniono na 1 z 5

This company needs to go out of…

This company needs to go out of business ASAP. They need to not be able to advertise NOTHING in these US. No need of me repeating what others already stated because the dress I ordered had raveled strings everywhere. What others have stated is the absolute truth. I wished I had read these reviews prior to ordering this bs dress Leave us Americans alone you know what we are expressing is the God honest truth! I want my hard earned money back in time to buy another dress for the upcoming wedding I’m invited to! I’m very angry with yawl😡

31 lipca 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We acknowledge the feedback you have provided regarding your shopping experience. The product quality and service responsiveness you described fell short of the standards we promise to uphold. We are currently conducting an internal review to evaluate and improve our quality control processes and customer communication mechanisms, ensuring that we can provide a more reliable and attentive service experience to every customer in the future.

Oceniono na 1 z 5

Terrible products

Terrible products. The material is like plastic and not linen. Size S is like Size L. I tried to return the products but have to pay to return it. I bought 3 dresses worth close to $300 and now I cannot get my money back. So PLEASE DO NOT purchase any items from this company.

17 sierpnia 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We have noted the issue you raised. Any discrepancies in product descriptions or size presentation highlight areas where our internal processes require continuous improvement. We are currently conducting a systematic review to enhance the accuracy of our product information and the transparency of our after-sales policies.

Oceniono na 1 z 5

Achtung: Geld trotz Retouren-Absprache einbehalten und Support stellt sich tot!

Ich bin absolut enttäuscht und fassungslos über den Kundenservice dieses Shops. Ich habe hier einen Overall bestellt. Auf ausdrücklichen Vorschlag des Shops selbst habe ich diesen Artikel schliesslich retourniert. Per E-Mail wurde mir die Rückerstattung des Kaufbetrags explizit und schriftlich zugesichert.Das Paket ist längst angekommen, aber mein Geld habe ich bis heute nicht wiedergesehen! Seit Wochen versuche ich nun auf allen Kanälen jemanden zu erreichen. Meine Nachrichten werden komplett ignoriert, der Support stellt sich absolut tot.Absprachen werden hier nicht eingehalten und der Kundenservice ist schlicht nicht existent, sobald es um Rückzahlungen geht. Ich kann nur jedem dringend von einem Kauf abraten. Wer hier retourniert, läuft Gefahr, sowohl die Ware als auch sein Geld zu verlieren!

14 czerwca 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

Wir haben Ihre Rückmeldung zur Kenntnis genommen. Die beschriebenen Erfahrungen mit unserem Kundenservice und dem Rückversandprozess entsprechen nicht den Standards, die wir uns für unsere Kunden vornehmen. Wir führen derzeit eine interne Überprüfung unserer Abläufe durch, um sicherzustellen, dass zukünftig alle Prozesse – insbesondere im Bereich Kommunikation und Rückzahlung – transparent, zuverlässig und kundenorientiert ablaufen.

Oceniono na 1 z 5

A fuir

A fuir! Je n'ai jamais été remboursée, alors que je leurs ai renvoyé les articles (Frais d'envoi à ma charge).
Ils ne répondent même plus aux nombreux mails envoyés.
Des voleurs.
Environ 80€ de perdus.
Honteux.

15 stycznia 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

Nous avons pris connaissance de votre retour et de la situation rencontrée. Toute déviation par rapport aux standards de service que nous nous engageons à respecter est traitée avec le plus grand sérieux. Nous procédons actuellement à une révision interne de nos processus de gestion des retours et de remboursements afin d'en garantir la conformité avec nos engagements de transparence et d'intégrité.

Oceniono na 1 z 5

Scam , don't buy from this website

If I could give this company zero stars, I would.
My experience has been extremely disappointing and unacceptable. The dress I received looked nothing like the product advertised on the website, and I waited more than two months for delivery. When it finally arrived, the dress had black stains and was not in acceptable condition.
I promptly requested a full refund, but the company has refused to issue one. I have also identified three different U.S. addresses associated with the company, yet I am being instructed to return the item to China. This raises serious concerns about the company’s business practices and the information provided to customers.
I have retained all documentation, including photographs of the damaged item, order information, shipping details, and my communications with the company.
I will be reporting this company to the Better Business Bureau and appropriate consumer-protection agencies and will continue pursuing the matter until it is properly resolved.
I strongly advise consumers to exercise extreme caution before purchasing from this company. Based on my experience, I would not recommend doing business with them.

30 lipca 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We acknowledge the gravity of the concerns raised in this feedback. The experience described — including product discrepancies, fulfillment delays, and communication challenges — is not reflective of the service standards we are committed to upholding. We are conducting a comprehensive internal review of our quality assurance, logistics, and customer resolution protocols to ensure full alignment with our brand values. We remain dedicated to maintaining transparency and integrity across all customer interactions.

Oceniono na 1 z 5

Terrible Shopping Experience, this is a complete scam

I ordered two dresses, one arrived and unfortunately didn't fit, while the other still hasn't arrived and I have received no updates about its status. I want to return the dress that arrived but they are asking me to ship it all the way back to China at my own expense even though they sell and operate in the U.S. They are also refusing to give me a refund and have given no information about the second dress, Poor quality clothing feel very low quality, DON'T BUY from them, You'll only end up with a headache and lose your money.

***Their public response is total BS. Zero solutions, no refund, just endless excuses and delays. This is an absolute fraud***

11 sierpnia 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We acknowledge the severity of these claims regarding product fit, logistics, and resolution processes. Any perceived discrepancy between our operational standards and the customer experience is a matter we treat with the utmost procedural seriousness. We are undertaking a formal internal review of our return and refund protocols to ensure they align with our commitment to service integrity and transparency.

Oceniono na 1 z 5

Do not purchase from here!

Update: order number 102160

8/12/26
Having corresponded with them several times since immediately after my purchase, and having requested several times a refund, and … since to this day, there’s been no shipment, I wrote again yesterday to which I was informed, I’m past the window of requesting a refund. Bottom line: they steal shipping money, have no intention of processing an order, and never give a shipping date! This should have been received within 7-10 days.

Do not purchase from here!

I placed an order for a dress on July 30th, that I also paid expedited shipment for. The order has not even been processed much less shipped and writing to them telling them I need it by July 16th was only met with “we will issue a refund on the shipping if you don’t get it on time” — except the letter explained I was leaving for an event on this date that I’d intended to wear the dress! They completely ignored that dress was no longer of value if it didn’t get here in time. Regardless how often I write, they ignore the request for an immediate full refund! Don’t trust them. Don’t order from here. Let my $76 lesson be a lesson that doesn’t also cost you!!!

29 lipca 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We acknowledge the details shared regarding order 102160. The experience described—spanning from unmet delivery timelines to the handling of your refund request—is inconsistent with the service standards we are committed to upholding. We are undertaking a formal internal review of this case to ensure our operational and resolution protocols align with our brand commitments. We remain dedicated to maintaining the integrity of our customer experience.

Oceniono na 1 z 5

People don't buy from that company

People don't buy from that company
Horrible quality like plastic material.
Plus I emailed no answer 😕
Picks are different what u get at home.
I spent 99 dollars

7 sierpnia 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We acknowledge this feedback regarding product expectations and communication standards. Any perceived discrepancy between our product representation and the customer experience is a matter we treat with procedural seriousness. We are currently conducting an internal review of our quality assurance and correspondence protocols to ensure our operational standards align with our brand commitments.

Oceniono na 1 z 5

They are thieves

They are thieves
I am still waiting for my refund no communication from you guys at all after promising that you will refund me 40% what I’ve paid and keep that garbage you call a dress

7 sierpnia 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We regret​ that your experience has led to this characterization of our business. Upholding integrity across our operations is fundamental to how we conduct business. We are reviewing our internal protocols to ensure our standards of transparency and accountability are consistently met.

Oceniono na 1 z 5

ZERO REFUND - FRAUD COMPANY

I received two items from Lavechic but they didn't work, so I requested a refund. I have paid my own money to get the product returned back from England to China and am still yet to receive a refund. I sent these products on 13th June and am yet to receive any communication or a refund. This is unacceptable and fraudulent.

13 czerwca 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We note your concerns regarding the return processed in mid-June. Any breakdown in post-return communication is inconsistent with our operational standards. We are initiating an internal review of this case to verify the chain of custody and correspondence records. We encourage you to provide your order reference via our official support channels to facilitate this audit. We are committed to ensuring accountability in our after-sales processes.

Oceniono na 1 z 5

Scammers

Scammers for selling low quality

3 sierpnia 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We regret to hear about your disappointing experience. Providing consistent quality and reliable service is important to us, and we apologize for falling short of your expectations on this occasion. We are currently reviewing our internal processes to ensure greater clarity and responsiveness. Your feedback is valuable as we continue to refine our standards.

Oceniono na 1 z 5

These clothes were beyond cheap in…

These clothes were beyond cheap in quality, fit, value. One of the dresses had a rip in the side seam. The pants I ordered were capris, came long length. All materials were thin and SO cheap in feel and look. And their prices do not reflect cheap. Never again!!

1 sierpnia 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We regret to hear about your disappointing experience. Providing consistent quality and accurate product representation is important to us, and we apologize for falling short of your expectations on this occasion. We are currently reviewing our internal processes to ensure greater clarity and reliability. Your feedback is valuable as we continue to refine our standards.

Oceniono na 1 z 5

Very cheap material - fraud

Very cheap material and horrible service.
I ordered 2 dresses pricing 500+ dirhams which is aprox 150 USD.
They sent 1 very cheap black tshirt dress which is nothing any near to the dress I ordered which was brown and green polka dots and other black dress was similar but not as shown on the website pictures.
I wanted to return the dress which is completely different on which they replied to me to send the dress back at my own courier cost with their address.

There are good quality Chinese products out there at better prices.

Save your money and buy some good quality stuff, this company is just another copy cat fraud company selling cheap quality Chinese stuff and contrary to your order they send something completely different.

1 sierpnia 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We regret to hear about your disappointing experience. Providing consistent quality and reliable service is important to us, and we apologize for falling short of your expectations on this occasion. We are currently reviewing our internal processes to ensure greater clarity and responsiveness. Your feedback is valuable as we continue to refine our standards.

Oceniono na 1 z 5

Very cheap product took me 50 days to…

Very cheap product took me 50 days to come from china and I paid fast shipping that I thought comes from USA, I’m disappointed and please don’t buy anything and I’m not ordering anymore!! 👎👎👎👎

31 lipca 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We understand how frustrating a long wait can be, especially when delivery timing doesn’t align with what you expected. We take this feedback seriously and are looking into our shipping and fulfillment workflows to provide more accurate estimates and smoother experiences going forward. Thank you for sharing your thoughts with us.

Oceniono na 1 z 5

If these are the same people who call…

If these are the same people who call themselves Valoc chic, they are thieves. They take money and disappear without delivering the paid items

14 maja 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We take concerns like these very seriously. If you believe you interacted with someone misrepresenting our brand or had an issue with an order not being fulfilled, please reach out through our official channels so we can look into it directly. We value transparency and are committed to addressing any legitimate customer concerns through proper support routes.

Oceniono na 1 z 5

Poor quality, poorer refund options

The company offers clothes with enhanced images that don't look like the actual products. Prices are way higher than Shein, Temu and other Chinese companies, and the office location is given as the USA. But this is just another Chinese company defrauding customers. Returns are practically not possible as they ask you to take the shipping cost for shipment to China and won't have any liability to refund at all should the package get lost.

29 lipca 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We appreciate you sharing the specifics of your experience. We are continually evaluating our product presentation, pricing structure, and post-purchase policies to ensure they meet customer expectations. Your comments will be reviewed as part of our ongoing efforts to refine how we operate and communicate our standards.

Oceniono na 1 z 5

Don’t buy anything from them

Don’t buy anything from them
The quality is rubbish
I spent £100
Spent another £27 to return the items
My items have been delivered
But they don’t answer any emails
They are scammed

26 lipca 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We regret to hear about your disappointing experience. Providing consistent quality and responsive communication is important to us, and we apologize for falling short of your expectations on this occasion. We are currently reviewing our internal processes to ensure better service standards. Your feedback is valuable as we continue to refine our operations.

Oceniono na 1 z 5

Very disappointing experience – refund promised but not received



I am extremely disappointed with my experience shopping at Lavechic.

The dress I received looked very different from the photos and description on the website. The quality was far below my expectations, and it was not the product I believed I was purchasing.

After contacting customer service, they first offered me only a 55% refund if I kept the dress. Returning the dress to China at my own expense would have been very expensive, so I reluctantly accepted the 55% refund.

Lavechic then confirmed by email that the refund would be processed to my original payment method within 1–5 business days.

The promised deadline has now passed. I have checked with my bank, and no refund has been received. I have also sent two follow-up emails asking for an update, but I have received no response.

I am very disappointed by the lack of communication and the failure to honor the agreed refund within the promised timeframe.

I hope Lavechic will finally process my refund and resolve this issue, but based on my experience, I cannot recommend this company to other customers.

Update:

Lavechic replied publicly to my review, but they did not address the actual issue. They apologized for the communication but did not explain why the promised 55% refund has still not been processed.

I am still waiting for the refund that was promised by email. I will update this review if the refund is finally received.

22 czerwca 2026
Opinia niezależna
Logo Lavechic

Odpowiedź od Lavechic

We regret to hear about your disappointing experience. We understand how frustrating unresolved communication and unmet expectations can be. Providing clear and timely updates is important to us, and we apologize for falling short on this occasion. We are currently reviewing our internal processes to ensure better consistency and responsiveness. Your feedback is valuable as we continue to refine our service standards.

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