Absolutely horrible
Absolutely horrible! The top doesn't look anything like what was sent to me. The pictures on the website show sparkle yet, there is no sparkle at all - the whole top is material with gray color being the sparkle. Then I try to return it and they are telling me that it would cost more to ship back and they would give me 20% discount on next order. WHAT? There will not be a next order - products are terrible. And, who are they to say it would cost ME more to ship back. Top was nearly $40 - looks more like a $15 top. Plus it clearly says on the website, "30 day money back guarantee"... they will hassle you into not sending back. Reached out many times about this - Customer Service is horrible, whole website is a farse and they are selling "Christian" items? They should be ashamed. They have no guilt whatsoever.
Odpowiedź od Lassloom
Dear Customer, we are deeply sorry to hear your feedback. We sincerely apologise for the discrepancy between the clothing and the images, and for the disappointment this has caused you.
To resolve this matter as quickly as possible, please send your order details and photographs of the product to service@lassloom.com. We have assigned a dedicated member of staff to handle this matter urgently and will contact you within 24 hours to arrange a suitable return or exchange.
Your satisfaction is of the utmost importance to us. We value your trust and will strive to improve our processes to prevent such incidents from occurring again. Thank you for your understanding, and for giving us the opportunity to rectify this matter.
