Couldn't locate the parts I needed on line so emailed and received very helpful return email advising of part I needed. I ordered and part arrived within 10 days. I was not home when courier deliver... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The technician was 5 star. Very quick and efficient and was accurate when predicting arrival time on the day. I can’t give 5 stars as lamona themselves made me jump through many hoops in order t... Zobacz więcej
Reakcja na opinię
I had broken one drawer front on my freezer. I purchased a new one from you. It arrived well packaged and fitted perfectly and easily. My fridge- freezer now looks as good as new. Thank you. It to... Zobacz więcej
Reakcja na opinię
Good communication and the part did the job, but very expensive with extortionate delivery/postage costs. Almost £40 for a function selector switch when you can buy the complete oven brand new for ar... Zobacz więcej
Reakcja na opinię
3,7
Średnia
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I found Belgicia service excellent and…
I found Belgicia service excellent and the delivery men pleasant iwould go back
19 marca 2026
Odpowiedź od Lamonaspares
Good morning Ellen, thank you so much for leaving this 5* review. Take care and enjoy your day! Alexandra
Good products
16 kwietnia 2026
Odpowiedź od Lamonaspares
Good morning Ribs, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Terrible service.
I am assuming you are part of Pacifica, and my comments are in reference to their involvement.
First it took you a long time for you to finally send someone examine the machine. The engineer said it was beyond repair. It then took another long break until we contacted the seller who has arranged to supply a replacement machine. They are also going to arrange fitment.
All in all I find your company very unprofessional and will not recommend your servicing to anyone. I would advise people to avoid purchasing Lamona products.
My wife has had to use a local launderette for our washing. This means we have had to pay for cleaning, and lost time in getting our clothes clean!
15 kwietnia 2026
Odpowiedź od Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Odpowiedź od Lamonaspares
Good morning Alan, thanks so much for leaving this 5* review! That is great news. Best wish es. Alexandra
£7 delivery for a small bag of…
£7 delivery for a small bag of replacement parts and took 11 days to arrive. Even then it didn't actually arrive - DPD decided to deliver it to a local retail park last minute 'at my request'. £7, 11 days, and not actually delivered to me. Bit of a joke in 2026!
No response from DPD or lamona spares when I asked for help.
16 kwietnia 2026
Odpowiedź od Lamonaspares
Thank you for bringing this to our attention. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Maintenance check for our Induction…
Maintenance check for our Induction Hob. Great Service by the technician.
15 kwietnia 2026
Odpowiedź od Lamonaspares
Thank you for the positive review. All the best, Alexandra
Disapointed customer service and very slow sending out spare partsNeeded new top and bottom baskets for…
Needed new top and bottom baskets for my dishwasher as both baskets are very rusty. The plastic coating over the metal prongs has split in lots of places and really badly corroded, no images were available when looking to order replacements. Top door was on stock, bottom drawer has been out of stock for months. Took ages to arrive, each time I emailed them for an update no one bothered to email back.
15 kwietnia 2026
Odpowiedź od Lamonaspares
Thank you for your feedback Julie. We’ve noted your comments and shared them with the appropriate team for review. Best regards, Alexandra
The engineer Stephan was on time polite…
The engineer Stephan was on time polite and sorted the problem out. He even explained what the problem was
14 kwietnia 2026
Odpowiedź od Lamonaspares
Hi Lain. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Odpowiedź od Lamonaspares
Good afternoon, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
The delivery experience was very bad
The delivery experience was very bad. It was scheduled several times, once confirmed, I waited at home to receive the parts. But for two times, the delivery person skipped me and said he missed me (while I was kept waiting for hours). Eventually they left the parcel in a local shop (not the one near me) and when I picked it up I found the filter was damaged (bent). So I am very disappointed.
10 kwietnia 2026
Odpowiedź od Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Odpowiedź od Lamonaspares
Hi Melanie, thank you for taking the time to write such a great review. Best wishes, Alexandra
The technician was on time and…
The technician was on time and explained and pointed out why the appliance failed to work.
10 kwietnia 2026
Odpowiedź od Lamonaspares
Good morning, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Damaged
Order the part required and it came damaged. Waited nearly 4 weeks for this to arrive in that condition , another one has been sent out, still to receive.
9 kwietnia 2026
Odpowiedź od Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Brilliant repair
Repair was organised really quickly. Engineer was professional polite and courteous.
10 kwietnia 2026
Odpowiedź od Lamonaspares
Hi Shirley. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Thank you ,for getting me the glass…
Thank you ,for getting me the glass door for my cooker ,
10 kwietnia 2026
Odpowiedź od Lamonaspares
Good morning, thanks so much for leaving this 4* review! That is great news. Best wishes. Alexandra
Odpowiedź od Lamonaspares
Hi Derek, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
I find your service very frustrating
10 kwietnia 2026
Odpowiedź od Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
The part I was looking for was easy to…
The part I was looking for was easy to find and easy to buy and get delivered to me
10 kwietnia 2026
Odpowiedź od Lamonaspares
Good morning Shawn, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Had the part I needed
Had the part I needed in stock, but the whole process of confirmation of order, communication and delivery was awkward to say the least. However, the part did arrive and did fit.
9 kwietnia 2026
Odpowiedź od Lamonaspares
We appreciate your feedback Alan. We value your input and have forwarded your comments to the relevant team for further investigation. Thanks, Alexandra
Quick and hassle free.
8 kwietnia 2026
Odpowiedź od Lamonaspares
Hi. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.