Perhaps i am being a little harsh in that the blanket arrived promptly the day after ordering, and the blanket does feel soft, light and warm, But i bought this blanket as a wedding gift and i did... Zobacz więcej
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Delivered very quickly. Unfortunately I ordered the wrong size - totally my fault. Customer service were very helpful - I took it to the Huboo courier rather than posting - and the return and refun... Zobacz więcej
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After ordering a really beautiful blanket, The transport company made some mistakes and returned the blanket tot Laipace Without any questions. The Laipaca team picked this up and sent me en new blank... Zobacz więcej
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Well I can honestly say that at 57 years of age I have done many purchases of goods. Both for Business and pleasure. Laipaca has been probably the best company I have ever dealt with. Magnificent... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Laipaca specializes in high-quality, handcrafted ponchos and blankets made from natural alpaca and llama wool. Directly sourced from Ecuador, our products embody the rich heritage and skill of generational artisan families. As a Fair Trade business, we are committed to supporting these communities, ensuring that every purchase contributes to their sustainability and prosperity. With our rapid 1-2 days UK delivery, experience the warmth and luxury of our exquisite collection at your doorstep. Explore our Trustpilot reviews to see why customers love our ethical, beautiful, and durable wool products.
Dane kontaktowe
128 City Road, EC1V 2NX, London, Zjednoczone Królestwo
- info@laipaca.com
- laipaca.com
4,6
Doskonała
108 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
We bought a beautiful scalf for my…
We bought a beautiful scalf for my daughter’s 21st. Ordered really easily and recieved very quickly. Excellent service. My daughter loved it
16 stycznia 2026
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you for your review!
A bad buy
It is a pretty blanket/throw, but apart from dropping fluff (which I’m not bothered about) it has formed what I can only describe as little dreadlocks - presumably it is equivalent to pilling. This had happened very quickly - only a month or two. It already looks pretty awful. Initially I was disconcerted by how very thin it is - I don’t think that matters though, it’s just different to wool or fleece. It’s how poorly it’s worn that means I wouldn’t get one again.
30 grudnia 2025
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you for taking the time to share such detailed feedback — we really appreciate it.
Alpaca fibre is quite different from sheep’s wool or fleece, and its lightness is actually one of its key natural qualities. Alpaca blankets are designed to provide warmth without bulk, which can feel unfamiliar at first if you’re used to heavier textiles.
Regarding the pilling you mentioned: alpaca fibres are very fine and smooth, and during the first period of use it’s normal for some loose fibres to surface, especially with friction. This doesn’t affect the structure or warmth of the blanket and typically stabilises over time. Gentle care, such as light brushing or careful removal of surface fibres, usually keeps the blanket looking its best for many years.
We’re genuinely sorry that your experience didn’t meet your expectations. Your feedback is valuable to us and helps us improve both how we present our products and how we guide customers on what to expect from natural alpaca fibre.
Quick Delivery and a very well made…
Quick Delivery and a very well made blanket that has some amazing warmth.
30 grudnia 2025
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you very much!
Very poor quality.
Very poor quality.
Excessive pilling .
Not to mention that I nearly returned it because of colour scheme.
Not worth the money I paid.
8 grudnia 2025
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you for sharing your feedback — we’re sorry to hear that the blanket didn’t meet your expectations.
Alpaca is a natural fibre, and some light pilling can occur, particularly at the beginning of use. This is a known characteristic of natural wool fibres and usually settles with time and gentle care.
We understand that colour and texture are very personal, and what feels right for one person may not for another. Your comments are appreciated and are taken seriously, as they help us review both product presentation and customer expectations.
Really happy with the purchase
Really happy with the purchase, alpaca wool poncho for my hubby which he loves, walking around like Clint Eastwood. It’s really warm and received the order pretty quick and would use this company again for purchases in the future
23 grudnia 2025
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you very much!
The blanket I purchased was the most…
The blanket I purchased was the most beautiful blanket I’ve ever had. The quality is excellent and the colours are gorgeous as shown, it’s not heavy but lovely and warm and cosy
It transformed my Room I’ve had so many compliments that I’ve had to
order another one,
Thank you for the hard work that has gone into making gorgeous blankets
will be my proud possession for many many years
13 grudnia 2025
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you so much for such a beautiful and thoughtful review. We’re truly delighted to hear how much you love your blanket — from the colours and quality to the warmth and lightness. Thank you for your kind words and support; we hope it brings you comfort and joy for many years to come.
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you for your review — we hope it makes a wonderful Christmas gift!
Beautiful colour
A little thiner than I had expected, but beautiful colour and the design!
1 grudnia 2025
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you for your review! One of alpaca wool’s key advantages is its exceptional warmth despite being lightweight — that balance is what makes it so comfortable. We’re glad you loved the colour and design.
Fast delivery and a beautiful blanket
Fast delivery and a beautiful blanket - my wife loves it. Thank you
30 listopada 2025
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you!
Excellent quality and exactly as…
Excellent quality and exactly as advertised. The service was superb, my order arriving within 48 hours.
28 listopada 2025
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you!
Lovely very soft and extremely warm
28 listopada 2025
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you!
Love these blankets
Love these blankets. Very soft and cosy. Bought one for my wife last year and she loved it so much I bought four more for gifts this year.
23 listopada 2025
Opinia niezależna
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you very much!
Nice blanket
Blanket is a bit thinner than I expected, but it seems warm enough. It's a generous size, and a lovely colour (shades of blue).
22 listopada 2025
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you for your review! Alpaca’s unique advantage is that it stays exceptionally warm while remaining lightweight — that’s exactly what makes our blankets so comfortable. We’re glad you’re enjoying the colour and generous size.
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you so much for the 5 stars!
For something thats worth £250 you…
For something thats worth £250 you think you spend a little more on presentation really disappointed looks cheap and shit will never recommend have checked the product as so disappointed with the way arrived
12 listopada 2025
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Dear Barry,
We truly appreciate all feedback, including when it’s critical, but we were genuinely surprised to read your review. This experience is very different from what we aim to deliver and from what most of our customers report.
We’d be grateful if you could clarify what exactly disappointed you — both in the presentation and in the product itself. Understanding what happened will help us prevent similar situations in the future, and we’d really like the chance to make things right for you.
Please feel free to contact us so we can look into this properly and assist you.
Wonderfully light and excellent warmth!
16 listopada 2025
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you so much for the 5 stars!
Great communication when postal company…
Great communication when postal company let us down. Sorted it without hesitation. Highly recommended
16 listopada 2025
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Many thanks for your review!
Beautiful!
7 listopada 2025
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
4. Many thanks for taking the time to review us!
This is the best blanket I've ever…
This is the best blanket I've ever owned! It's soft, warm, and beautiful! I highly recommend it to everyone!
10 listopada 2025
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you!
gorgeous soft throw fantastic colour
gorgeous soft throw fantastic colour - different shades of green
3 listopada 2025
Odpowiedź od Laipaca: Handcrafted Alpaca Finery
Thank you so much!
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