KZ2 Moving Company Recenzje 

55
•
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Our team of Alex, Danik, and Eugene were awesome! We had two pickups in different cities and were moving into a 4th floor apartment without elevators. The team was incredibly hard working and efficien... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My wife, baby, dog and I went from 2-bedroom apartment to single-family home. Hired for a full house move with only 3 days notice. Spoke with 4 moving companies and this one was the most responsive an... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Seemingly moved heaven and earth to solve an issue that happened with the move and made sure they stayed true to their values. So many companies would probably blow off my concerns but seeing how they... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

KZ2 arrived promptly on time and effectively moved our one bedroom apartment full of stuff from a fourth floor walk-up.. We had somewhat complicated instructions as some things were staying and some t... Zobacz więcej

Informacje dotyczące firmy

  1. Przeprowadzki

Napisane przez firmę

We are a professional moving company that offers experienced movers for an affordable price. Be it house moving, storage moving, or office moving, local moving, long-distance moving, or interstate moving - our hard-working movers are ready to help you with all related needs. We are also here to help you with packing, assembling/reassembling furniture, and moving extra-heavy items (piano moving, pool table moving). Our affordable prices, all-inclusive transparent rates, and quick online booking will pleasantly surprise you.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

55 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(55)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 7

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Oceniono na 5 z 5

Highly recommend

Communication from the team was great. They arrived on time. They were very friendly and helpful. All of my things were well taken care of during the move. The team had to carry my couch up four flights when it wouldn’t fit in the elevator. Excellent service. Would highly recommend.

2 kwietnia 2025
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Odpowiedź od KZ2 Moving Company

Thank you for the excellent feedback! We're pleased to know you experienced clear communication, punctuality, and a friendly, helpful team. We appreciate you highlighting their care with your belongings and their effort with the challenging couch carry. Your recommendation is valued!

Oceniono na 4 z 5

Good movers for truck unload

We had three movers for 3 hours. They were all capable and kind. The move was quick, too--they only had to unload the moving truck for us. They went up a flight of stairs and didn't break anything, so no complaints there. Just one star shy because they arrived a bit later than we expected. Would recommend.

12 marca 2025
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Odpowiedź od KZ2 Moving Company

Thank you for the review, Holly. I'm not quite sure why we lost the star on this job. The promised arrival window was from 8 to 10 am, and I believe the team started the move at 9:15 am. Nevertheless, I'm glad to hear that the team met your expectations.

Oceniono na 5 z 5

10 STARS!!!

I recently had the pleasure of using KZ2 Moving Company for my long-distance move from Oakland to LA, and I cannot sing their praises enough! From start to finish, this experience was nothing short of exceptional.

First off, the pricing was incredibly reasonable, especially considering the quality of service provided. I was pleasantly surprised at how affordable they were compared to other movers I researched. The value for money is truly unbeatable!

The team at KZ2 was extremely responsive throughout the entire process. From the moment I reached out for an initial quote to scheduling the actual moving day, they were on top of everything. On the day of the move, the movers even called me to confirm their arrival time, and they were right on the dot! It’s refreshing to work with a company that values punctuality.

The movers themselves were not only professional but also incredibly friendly. They approached the job with a positive attitude and made the experience enjoyable. They even took the time to wrap my belongings that I hadn’t managed to pack up yet, showing their commitment to ensuring everything was protected during the move.

I was particularly impressed that all my items arrived in perfect condition—nothing was broken or amiss, which is a huge relief when moving long distances. Their attention to detail was evident, and it really put my mind at ease.

One of the standout features of my experience was how they went above and beyond by arranging storage facilities for me for three months between my move-out and move-in dates. This service was not advertised on their website at the time I booked, but they still made it happen for me, demonstrating their flexibility and willingness to accommodate my needs.

Overall, KZ2 Moving Company exceeded all my expectations. They were super reasonable and flexible with timing, making the entire process seamless. I would absolutely use them again and recommend them to anyone looking for a reliable moving company. I originally chose them based on a friend’s recommendation, and now I understand why they’ve used KZ2 twice! Thank you, KZ2, for making my move so smooth and stress-free!

4 lutego 2025
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Odpowiedź od KZ2 Moving Company

Thanks a ton, Caitlin!

Oceniono na 5 z 5

On time, everything out

Guys showed up on time, and stayed until everything was gone.

What more can you ask for?

29 stycznia 2025
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Odpowiedź od KZ2 Moving Company

Thank you for giving us your support, Tim!

Oceniono na 5 z 5

Great mover team

The movers were polite, punctual and carefully moved several refrigerators for us.

8 stycznia 2025
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Odpowiedź od KZ2 Moving Company

Thank you for your review, Tyler! We hope you won't need our services again too soon, but whenever you do, we'll be more than happy to assist you!

Oceniono na 5 z 5

I LOVE THESE GUYS

I LOVE THESE GUYS. I used them 4 months ago when I had to move and used again today when I had to move unexpectedly. both times they finished under or at 3 hours even when I had nothing prepared the second time. will use again if I ever have to move

12 stycznia 2025
Opinia niezależna
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Odpowiedź od KZ2 Moving Company

Thanks, Chelsea. It's always a pleasure to see a satisfied customer!

Oceniono na 4 z 5

Not a decent experience, but Kz2 has great customer service

I had a great experience with KZ2 the first time I worked with them. The second time they were incredible inflexible. Also, I was supposed to have three movers but they sent one student (a minor) and another very young man. I appreciated their help, but having three movers (only one of whom was a full grown adult) was not fast or efficient. I ended up just asking one of them to get out of the way because I was a better and more efficient mover. Would not recommend.

Edit: Not sure why the company responded to say they had no minors when there was a minor there. That aside, the company reached out promptly to address the issue and seek to remedy the situation. Am impressed with their post-incident customer service.

20 grudnia 2024
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Odpowiedź od KZ2 Moving Company

Hi Lauren,

It seems there was some confusion, as we don't have any minors working at our company. We're sorry to hear our team didn’t meet your expectations. Please allow us to reach out and see how we can make things right.

Oceniono na 1 z 5

Stay far away from this company

Not only did they take double the time they quoted, and double the time that was reasonable for a 1br, they had the absolute audacity to ask for a 20%+ tip. They purposefully waited until my partner was alone to pay, then “explained” how tipping works to her. Absolutely atrocious

18 grudnia 2024
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Odpowiedź od KZ2 Moving Company

Hello again Eric. Thanks for dedicating your precious time to writing us 1-star reviews everywhere you could. Even reviewing us twice in this case.

I'm sorry that despite our multiple attempts to reach out and resolve the issue, you don't want to talk to us and instead choose this course of action.

We hope you can let it go. Happy New Year!

Oceniono na 5 z 5

Great people and prompt service

Great people and prompt service! The movers are very courteous and hard working. They moved our belongings up many flights of stairs and were very careful in their handling. The rates are extremely reasonable amongst the ones we inquired. They moved our belongings from a storage into our condo 150 miles away in fairly good pace! Definitely check them out for your next move!!

7 grudnia 2024
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Odpowiedź od KZ2 Moving Company

We appreciate your kind words. It's always a pleasure to hear that our guys are doing a great job!

Oceniono na 5 z 5

These guys were great

These guys were great... prompt, helpful, and fast! Got my stuff moved safely and treated me well

22 listopada 2024
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Odpowiedź od KZ2 Moving Company

Thank you for leaving us a review. We would be happy to help you with any future moves :)

Oceniono na 5 z 5

The movers were on time

The movers were on time, respectful and careful with my things. Great job!

27 listopada 2024
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Odpowiedź od KZ2 Moving Company

Thanks for the review! We will be happy to help you with any future moves.

Oceniono na 5 z 5

LOOK NO FURTHER FOR THE BEST MOVING COMPANY

Extremely professional, experienced and knowledgeable. They were on time and took care of every item and placed it where it needed to go. It was a heavy rainy day and all items were meticulously wrapped. I was fortunate to have KZ2 Moving Company assist in my large move. I would recommend them to anyone looking for assistance with their move.

12 listopada 2024
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Odpowiedź od KZ2 Moving Company

Thanks Miriam. We are glad to hear your move went as planned despite the harsh weather conditions. Your recommendation is highly appreciated!

Oceniono na 5 z 5

Certainly no complaints on my behalf!

Punctual, professional, fast and friendly. Couldn’t ask for more!

5 października 2024
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Odpowiedź od KZ2 Moving Company

Thanks a lot for your review! It is a pleasure to hear you had a great experience with our team!

Oceniono na 5 z 5

Totally reliable

Totally reliable. Five stars for sure, not even close. Definitely I’ll use them again.

1 października 2024
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Odpowiedź od KZ2 Moving Company

Thank you so much for your kind words and five-star review! We're thrilled to hear you found us reliable and look forward to serving you again in the future!

Oceniono na 5 z 5

Satisfied return customers

This is the second time we used Oscar and his team as our movers. They did a fantastic job! Straight forward, efficient, and very helpful. We were very pleased and would hire again.

7 października 2024
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Odpowiedź od KZ2 Moving Company

Thank you for leaving us a review. We love to see our customers returning! Whenever the time for a new move comes, we will be there for you

Oceniono na 1 z 5

Unreasonably Slow and Unprofessional Service

I recently used KZ2 for a simple one-bedroom apartment move, just one mile away, and it turned out to be an absolute nightmare. Despite having my stuff packed and ready, the move took an outrageous TEN hours. The movers were incredibly slow, frequently disappearing for 20-30 minutes at a time. My mother, who was there to help with my dog, repeatedly commented on their lack of urgency.

The movers arrived at the very last minute of their two-hour arrival window—technically on time, but just barely. Throughout the day, I was repeatedly told that I had "two bedrooms of stuff," which is simply not true. My new apartment is 100 square feet smaller, and everything fits just fine. I’ve shown multiple people, including coworkers, my apartment, and everyone agrees that I have a normal amount of items for a one-bedroom apartment.

I was also repeatedly told that I should have hired three movers instead of two, even though I followed the company’s online quote, which recommended two movers for a one-bedroom move. At no point did KZ2 Moving contact me for additional information about my move or the size of my apartment. The only communication I received was a text confirming the move date.

Because the move took more than twice as long as anticipated, I didn’t have enough cash to both pay for the move and tip the movers. I had to pay by card, which ended up adding even more to the cost since they charge extra per hour for card payments.

I can’t shake the feeling that the movers deliberately stretched out my move to last all day because they didn’t have any other jobs booked that day. If they had, I’m confident my move would have been completed in 4-5 hours. They mentioned that they had two jobs the day before my move and two jobs booked the day after, but on my moving day, they only had mine. While this is just my theory, it’s hard not to feel taken advantage of.

--

Nick,

Thank you for your response and for taking the time to address my concerns. However, I’d like to clarify a few points:

Amount of Stuff: I moved from a ~750 sq ft 1-bedroom apartment to a ~650 sq ft 1-bedroom apartment, and all my belongings fit perfectly in my new, smaller space. If my items were perceived as “two bedrooms worth,” perhaps the online forms should be updated to be more specific to square footage, or better yet, a representative should reach out before the move to ensure that the right number of movers are assigned. I followed the quote provided, and yet I was made to feel as though I had done something wrong, which added unnecessary stress to an already stressful day. As the customer, I rely on your expertise, and better communication before the moving day could have prevented this issue. I also mentioned the long walk in my original building in my online quote, so this should have been a consideration when recommending the number of movers.

Elevator Situation: Neither building offers the option to reserve elevators, and this is just the nature of the locations. I specifically chose to move on a weekday to minimize elevator traffic. In my previous moves, most of which had similar circumstances, this was never an issue, and the moves certainly never took anywhere near 10 hours.

Timing: While your records show 9 hours and 15 minutes, the movers took a 45-minute lunch break, bringing the total time they were on site to 10 hours. However, I want to clarify that I was not charged for 10 hours.

Tipping: I did tip the movers generously because they worked hard, especially considering the hill at the last location. However, that does not negate the fact that I felt the movers were slow and unprofessional. Tipping them was a gesture of appreciation for their physical labor. It doesn’t mean I was satisfied with the overall experience or the way I was treated during the move.

I have moved multiple times in the past, and I’ve never experienced a move that took this long. After speaking with friends, including one who recently moved a similar-sized apartment in San Francisco with two movers, and whose move took about 5 hours, it’s clear that this situation was not handled well. I took two weeks to write my review, consulting with others in the moving profession to ensure that my concerns were valid, and I still stand by my dissatisfaction with how this move was conducted.

I appreciate your willingness to discuss this further, but I hope this feedback helps improve your service for future customers.

2 sierpnia 2024
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Odpowiedź od KZ2 Moving Company

Hello Stephanie,

Thank you for bringing this to our attention. It seems there is room for us to improve our communication and estimates.

I’m sorry to hear that you are dissatisfied with our services.

First, our records indicate that your move took 9 hours and 15 minutes. We take any issues related to employee honesty very seriously. If you were indeed charged for 10 hours, please let us know—we will promptly issue a refund and take appropriate action against the team.

Please allow me to explain why your move took longer than the average 1-bedroom move:
1. The amount of stuff: The team informed me that our 20-foot truck was nearly full. This truck typically fits a 2-bedroom house with a garage and backyard.
2. Long Walks: Both locations had long walks. At the drop-off location, the team had to walk an entire block, which inevitably took extra time.
3. Shared Elevators: Neither location had reserved elevators for the move, so the team had to share elevators with other building residents.

Oscar, the person who led your move, is one of our top employees, frequently mentioned in online reviews for his expertise and hard work.

We strive to provide affordable and honest services to our customers. We do not tolerate employees who engage in dishonest practices, such as hiding or stretching time. Additionally, like in many service industries, our team members rely heavily on tips—prolonging a job and risking losing tips is simply not in their best interest.

Given that you expressed satisfaction at the time of the move and tipped the team generously, they are surprised to hear about your current frustration.

I hope this clarifies the situation and reassures you that you were not taken advantage of. However, if you still have concerns, please feel free to reach out, and we will discuss the matter further.

Nick @ KZ2 Moving Company

Oceniono na 5 z 5

Efficient, professional, and kind

KZ2 arrived promptly on time and effectively moved our one bedroom apartment full of stuff from a fourth floor walk-up.. We had somewhat complicated instructions as some things were staying and some things were going, and they followed those perfectly. I will absolutely recommend this company to my family & friends.

26 maja 2024

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