Die Lieferung kam erst nach Nachfrage und nach zwei Wochen… dann war die Qualität schlecht (alles aus Polyester) jetzt warte ich wieder seit zwei Wochen auf die Rückerstattung. Das solche Unternehmen... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered on June 14th. Still no delivery 14 days later, updated to say UPS would hopefully deliver on Monday 3rd July. This has taken way too long and would expect better/compensation of delivery fee c... Zobacz więcej
Reakcja na opinię
After 4 months I still have got my money back from a refund. Try to contact customer service many times. Nobody is picking up the phone, no reactions on mails. Chat function on website isn't worki... Zobacz więcej
Reakcja na opinię
Best birthday present ever ( or at least this year). I spotted my beautiful over shirt on-line and dropped many heavy-as-a house-brick hints, to my darling and long suffering partner. She very kindly... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z odzieżą męską
- również w kategorii:
- Sklep odzieżowy
- Sklep z butami
- Sklep z odzieżą dziecięcą
- Sklep z odzieżą zimową
- Sprzedaż odzieży
Napisane przez firmę
Casual wear for Men. Kronstadt takes pride in high quality, great fits and recyclable materials. For 21 years we have been making clothes for all men in every situation. Free returns. Fast delivery. We love recycled cotton. Kronstadt - since 1999.
Dane kontaktowe
Kratholmvej 36, 5260, Odense , Dania
- +45 66 11 02 73
- customerservice@kronstadt.dk
- kronstadt.dk
2,7
Słaba
295 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great experience
The delivery was super fast and the quality of the clothes is always the best.
Also, the clothes fit perfect and are true to size.
8 maja 2023
Hurtig levering og dejlige shorts
14 maja 2023
Odpowiedź od Kronstadt
Hej Per,
Tak for at du tog dig til at dele din shopping erfaring med os :)
God dag,
De bukser er så behagelige at have på
De bukser er så behagelige at have på. det er 8.Gang jeg køber to par har slidt de andre op ellers arbejder i dem til de falder fra hinanden
1 maja 2023
Odpowiedź od Kronstadt
Hej Lasse,
Hvor er det fedt at høre. Og tak for at du tog dig tid til at skrive en besked til os. Det sætter vi pris på.
God dag :)
Odpowiedź od Kronstadt
Hi Gandom,
Thank you for your feedback :)
Høj service på alle punkter og fedt tøj
30 kwietnia 2023
I still don’t have the shirt.
30 kwietnia 2023
Odpowiedź od Kronstadt
Hi again Vincent. Just following up on below. Could you let me know that you received the shirt and everything is okay ? :)...thanks again Vincent
...
Hi Vincent. So sorry about the inconvenience. When I check with DHL it was delivered the 3rd of May ? Your trackingnumber is : 6494770892. You need to contact the local DHL office directly and ask them where they put it. Please let us know if you still have an issue and we will make sure you get a new parcel. Please chat with us directly through our website for a faster reply. Thanks again Vincent.
The socks came quickly and there was…
The socks came quickly and there was clear communication. Also I like the products.
26 kwietnia 2023
Odpowiedź od Kronstadt
Dear Rombout
Thank you so much for your positive feedback! We're thrilled to hear that you were happy with your order. We strive to provide excellent service and ensure a smooth and enjoyable shopping experience for all our customers. Your satisfaction means a lot to us, and we appreciate your kind words.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to help!
Best regards,
This company is doing very well
This company is doing very well. Serious and fast. Great experience again!
27 kwietnia 2023
Odpowiedź od Kronstadt
Dear Damien,
We greatly appreciate your feedback and are delighted to hear that you had a positive experience with your order. Our team is dedicated to delivering exceptional service, and it's rewarding to know that our efforts have met your expectations.
If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We're always here to help!
Thank you again for choosing our company. We look forward to serving you in the future.
Best regards,
Presentation of the designs and the…
Presentation of the designs and the webshop is very clear. Communication after the order is clear as well. As I live in Holland so the shipment from Denmark takes a week or so. That's the only 'negative' thing I can say. And of course...it's totally understandable it takes that long...
16 kwietnia 2023
Odpowiedź od Kronstadt
Dear Vincent,
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our designs and webshop presentation clear, as well as our post-order communication. We strive to provide a seamless and transparent shopping experience for our customers.
We apologize for any inconvenience caused by the shipment duration from Denmark to Holland. We understand that waiting for a week can be a bit frustrating. Please be assured that we are constantly working on optimizing our shipping processes to minimize delivery times while ensuring the safe arrival of your package.
Your understanding is greatly appreciated, and we thank you for your patience. If you have any further questions or require any assistance, please don't hesitate to reach out. We're here to help!
Thank you for choosing our company, and we hope to serve you again in the future.
Best regards,
Odpowiedź od Kronstadt
Dear Maarten,
Thank you for sharing your feedback with us. We're sorry to hear that you were disappointed with the quality of the product you received. We take quality very seriously, and we always strive to ensure that our products meet the highest standards.
We would like to investigate this further and address any quality issues you have experienced. Could you please provide us with more details about the product you received and the issues you encountered on our emai: customerservice@kronstadt.dk? This will help us identify any areas where we can improve our quality control processes.
Regarding the delivery time, we're glad to hear that it was fast! We always try to get our products to our customers as quickly as possible, and we're happy to hear that we succeeded in this case.
We hope to have the opportunity to make things right and earn back your trust as a valued customer.
Best regards,
Kronstadt
I bought a sweater and polo shirt and…
I bought a sweater and polo shirt and the quality is great, I will be making more purchases in the near future.
16 kwietnia 2023
Odpowiedź od Kronstadt
Dear Marc,
Thank you for taking the time to leave your feedback. We're thrilled to hear that you're happy with the quality of the sweater and polo shirt you purchased from us! We take great pride in offering high-quality products that our customers love, and we're glad to hear that we've met your expectations.
We're looking forward to serving you again in the near future, and we hope to continue providing you with the same level of quality and service that you've come to expect from us.
Thank you for choosing us as your go-to destination for your clothing needs!
Best regards,
Kronstadt
Great quality products!
16 kwietnia 2023
Odpowiedź od Kronstadt
Dear Jurate,
Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you're happy with the quality of the products you received. We take great pride in offering high-quality items that our customers love, and we're glad to hear that we've met your expectations.
At Kronstadt, we're committed to providing our customers with the best possible shopping experience. We're constantly striving to improve our products and services, and your feedback is an important part of that process.
We look forward to serving you again in the future and providing you with the same level of quality and service that you've come to expect from us.
Best regards,
Kronstadt
Great shopping experience
Great shopping experience, very nice clothing and good items on sole. But after the purchase I received 10+ e-mails in 12 days.. please be serious with your customers and inform them briefly.
4 kwietnia 2023
Odpowiedź od Kronstadt
Dear Daan,
Thank you for taking the time to share your feedback with us. We're glad to hear that you had a great shopping experience and that you were happy with the quality of the items you purchased from us. We take pride in offering a wide range of high-quality products at competitive prices, and we're thrilled that we met your expectations.
However, we apologize for the inconvenience caused by the excessive number of emails you received. We understand that this can be frustrating, and we apologize for any confusion or annoyance this may have caused. We will certainly take your feedback into consideration and work on improving our communication with our valued customers.
Please rest assured that we take our customers' feedback seriously, and we will do our best to ensure that our communication is clear and concise in the future. We appreciate your business and look forward to serving you again soon.
Best regards,
Kronstadt
Good coat
Good coat, wrong size though. Ordered an L and got a XL. Probably will be solved perfectly just a pity of all the unnecessary transport
10 kwietnia 2023
Odpowiedź od Kronstadt
Dear Vos,
Thank you for sharing your feedback with us. We're sorry to hear that you received the wrong size coat, and we understand how frustrating that can be. We always strive to ensure that our customers receive the correct size and we apologize for any inconvenience caused.
Please rest assured that we will do everything we can to make this right for you. Could you please contact our customer service team and provide them with your order information and details about the issue? We want to make sure that you are completely satisfied with your purchase from us.
Thank you for choosing Kronstadt and we hope to have the opportunity to make things right for you.
Best regards,
Kronstadt
Everything was good.
2 kwietnia 2023
Odpowiedź od Kronstadt
Hi Mykola,
Thank you for sharing your review with us.
Regards,
Henry
Terrible Returns Experience
I bought two shirts which I wanted to return. The QR return code did not work and one month on am still waiting for a return label despite multiple emails to customer services. Returning items should be much more straight forward in 2023.
16 kwietnia 2023
Opinia niezależna
Odpowiedź od Kronstadt
Hi Simon...So sorry about that and thank you for notifying us. I have sent you an email with new label..Also please reply to that email what items you are returning so I can process the refund right away so you avoid waiting for that..Thanks again Simon and sorry for the trouble.
Lækkert produkt og hurtig levering :)
3 kwietnia 2023
Odpowiedź od Kronstadt
Tusind tak for feedback Susanne :)
Altid en dejlig oplevelse at handle ved…
Altid en dejlig oplevelse at handle ved jer også selv om man får bestilt en forkert størrelse så bliver det byttet med et smil, altid en god oplevelse at tale i telefon med jer, I er altid parate med en løsning.
3 kwietnia 2023
Odpowiedź od Kronstadt
Tusind tak for din anmeldelse Brian. Det betyder virkelig noget for os :)
ikke modtaget rigtig varer
Jeg har indtilvidere ikke modtaget de rigtige varer. Jeg venter fortsat på besvarelse af mail, da jeg købte en fødselsdagsgave og bliver lidt i tidsnød...
Jeg vil opdatere mit review når sagen er afsluttet 🙏🏼
Mit ordernr: 11659
5 kwietnia 2023
Opinia niezależna
Odpowiedź od Kronstadt
Hej Rikke...Har sendt dig en mail på rikkeklarsen@outlook.dk. Ville du kunne gensende den oprindelige mail så vi kan få løst dit problem asap. Kan simpelthen ikke finde den oprindelige mail du har sendt. Tusind tak Rikke.
Dbh Luca
Did not clearly advertise import duty…
Did not clearly advertise import duty cost for international shipment.
2 kwietnia 2023
Odpowiedź od Kronstadt
Hi David,
First of all, thank you for sharing your feedback with us, it means a lot so we always can get better.
We are sorry that you had this experience, however it is marked with bold text when you enter our checkout;
"ATTENTION: Due to Brexit, customers from the UK might be charged extra fees and taxes. Read more here"
Have a great day,
Team Kronstadt
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