They sent me the wrong brush and I didn’t even realize until they emailed me to say they were sending me the one I actually ordered which was really awesome that they were making it right. Both the br... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Took ages to arrive and they sent me their ‘new’ design which isn’t what I ordered. I’ve contacted their customer service now four times and they’re just blanking me. The bristles come out and I w... Zobacz więcej
Delivery of my brush was so fast. I LOVE this brush and look forward to my 4 minute morning ritual each day, as I drink my cup of tea. The brush itself is exquisite and lovely to use. I’ve just o... Zobacz więcej
Arrives within an appropriate amount of time. The product is just as expected. I seldom like to give the highest mark, as I feel we all need some room for improvement. (I would suggest a different cla... Zobacz więcej
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Received in timely manner
Received in timely manner, order was correct, reasonable price
Trying something new at a great price!
Great price to try something new! I received them in a timely manner, and just started using them. Feels great!
Timely delivery
Timely delivery, great product,feels amazing, delivers!
I love this
I love this ! I bought 2 so I can do both sides at the same time . My husband said my skin glows !!
the fact that it gets my skin ready for…
the fact that it gets my skin ready for my skin treatment for easy absorption
Feels good
Ordered product, received product, seems well made. Have used for a few days. We'll see if there is any difference in my appearance.
It’s been over a month since the…
It’s been over a month since the fraudulent double charge (never even received product btw) and they CHARGED ME AGAIN! Had to cancel my credit card. Thieves. Theives. Theives.
I bought a twenty dollar brush for my…
I bought a twenty dollar brush for my wife. They overcharged me by 30 dollars, I managed to get a refund from them after numerous emails, and they have subsequently charged me another 100 dollars in recurring charges. Avoid like the plague
Easy ordering, feel great
Easy ordering, arrived quickly. Love love love the brushes, and feel and look better after only a week of use.
Paid for an item I never received, and customer service stopped responding.
I am extremely disappointed with my experience with Kojeva.
I placed an order and later received a notification from the courier stating that the parcel had been delivered. However, I never received the item. I checked my mailbox after the delivery notification, searched all communal mail areas, and spoke to my neighbours, but the parcel was nowhere to be found. The parcel was also too large to fit through my mailbox.
I contacted Kojeva’s customer service and was patient while they investigated the matter with their courier. I was informed that, because the courier had marked the parcel as delivered, the matter was considered closed and any loss after delivery was not their responsibility.
I responded, explaining that I had not received the parcel and requested either a replacement or a refund. I then sent further follow-up emails in an attempt to resolve the issue amicably.
What has been most disappointing is that customer service has now stopped responding altogether. Despite making every effort to work with the company and resolve the matter directly, my emails have been ignored, and I have been left having paid for goods that I never received.
I have been shopping online for many years and have never encountered such poor after-sales support. Mistakes can happen with deliveries, but the true measure of a company is how it treats its customers when something goes wrong. In my experience, Kojeva has shown no willingness to take ownership of the issue or even continue the conversation.
Based on my personal experience, I cannot recommend this company and would think very carefully before placing an order.
Do Not Purchase Any Products From Kojeva
scam company. Do not purchase anything from them otherwise you will be subscribed to $49.99 per month for nothing. Their products aside, any company that signs its customers up for a subscription without any indication of that being the case, especially when customers receive legitimately nothing for their subscription, is a company that should not be funded further.
Unfortunately
Unfortunately, this turned out to be absolute rubbish. Doesn’t work at all as various ads have shown and promised. Big disappointment.
Scam!
Scam!! Never received goods and they keep on charging me £37.77 each month since March. They took two payments of £37.77 in March. I have never authorised a subscription! They have been blocked by my bank and bank have confirmed that they are a scam. Be careful everyone x
Silkier than that other brand
It's refreshing to trust advertising and it actually be true. I have the other brand and wasn't too happy with them so I ordered two Kojeva. They are definitely softer.
Accurate Description and Results
The brush does what it says. I wish the website had a couple of videos showing you how to use it properly like I originally saw in the ad before I purchased it. Also, the brush handle material doesn't feel as good as I expected. It took forever to arrive. But overall I feel it was a wise purchase.
It works as advertised
I received an excellent deal on the brush. 2 for 1 plus a special price! It came with instructions which makes my daily routine flawlesss and quick. I have 1 eye that is heavily hooded due to surgery and when using the brush my hooded eye looks NORMAL! The rest of my face looks great as well. 😀
Kojeva brush
Shipping was around 3weeks. Received my sculpting facial brush, masks and ginger oil and all off them are quality products! Thank you 😊
I also was scammed with the $29.99…
I also was scammed with the $29.99 order and an additional $49.99 unauthorized charges on my credit card TWICE. I was told the first time that the “subscription” which I never signed up for had been cancelled…NOT TRUE! I was just charged again for another $49.99! Kojeva is being reported to police department. A fraud company!
Updated on delivery and good quality product
Kept me updated during the delivery process which is useful. The product is good quality, and I certainly had a fresher feeling on the face after using it as advised on the little instruction leaflet. The reason I will give it a 4 and not 5 is I'd have liked more detailed instructions, perhaps with more motions I could do on other areas and explaining what the movements do.
Doświadczenie Trustpilot
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