I ordered some cast iron enamelled products. One arrived chipped on the handle and lid. A quick email and a picture later my damaged item was replaced with no hassle at all. Honestly - the best custom... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Zobacz więcej
Reakcja na opinię
Ordered two items. Took ages for them to tell me one wasn't in stock. I agreed to a different colour of item (which takes ages as they take days to reply to any communication), they dispatched but... Zobacz więcej
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z przyborami kuchennymi
- również w kategorii:
- Sklep z blatami
Napisane przez firmę
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Dane kontaktowe
London, Zjednoczone Królestwo
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,6
Średnia
368 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 72% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Good service
27 lipca 2023
Odpowiedź od Koch & Köchin
Hello Tad,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Didn’t receive the brand I ordered
30 lipca 2023
Odpowiedź od Koch & Köchin
Hello Nathan,
Thank you for taking the time to leave your review.
We want to give the best we can to our customers but sometimes there's an unexpected situation.
I have sent you an email so we can resolve this for you.
If there's anything specific you'd like us to look into, please let us know and we can make it right.
We are hoping for you to give us a chance. Once again, we sincerely apologize for the inconvenience.
Kind regards,
Cherri
what i wanted and prompt delivery
27 lipca 2023
Odpowiedź od Koch & Köchin
Hello Keith
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Odpowiedź od Koch & Köchin
Hi Sarah,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Odpowiedź od Koch & Köchin
Hello Katy,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Excellent Set
Excellent service, fast shipping and updates.
Knife set well packaged and appears good quality. Not yet used
26 lipca 2023
Odpowiedź od Koch & Köchin
Hello Latifah,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Only part of my order turned up
Only part of my order turned up - I have contacted them on two occasions -NO response
25 lipca 2023
Opinia niezależna
Odpowiedź od Koch & Köchin
Hello Julie,
Thank you for taking the time to leave your review.
We want to give the best we can to our customers but sometimes there's an unexpected situation.
I have sent you an email so we can resolve this for you.
If there's anything specific you'd like us to look into, please let us know and we can make it right.
We are hoping for you to give us a chance. Once again, we sincerely apologize for the inconvenience.
Kind regards,
Cherri
Odpowiedź od Koch & Köchin
Hello Kate,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Great experience
Simple order, delivered ahead of schedule, would use you guys again with confidence. What I'd expect from a great company.
24 lipca 2023
Odpowiedź od Koch & Köchin
Hello Jon,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Professional knives delivery-no signature required
I dont have any issue with the product (so far), the price is decent for what you are getting. My 1 star is reflective on the fact that this is considered a weapon. There was no signature required, and I didnt answer my door fast enough so a set of professional knives was left on my doorstep for anyone including teenagers to take. Maybe change your delivery policy to require an adult signature.
24 lipca 2023
Odpowiedź od Koch & Köchin
Hi Jacquie,
Thank you for taking the time to leave your review.
We sincerely apologize for receiving your order this way.
We are committed to providing the best service possible and will work to address the issue you have experienced. Thank you for bringing this to our attention.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Wonderfully helpful
Brilliant customer service, and great selection of products. Would 100% recommend.
14 lipca 2023
Opinia niezależna
Odpowiedź od Koch & Köchin
Hello Edward,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Dangerous knife delivery
The product itself was fine but the delivery company they used posted the knife through the door without checking that there was an adult at home, which there was. Furthermore there was nothing at all on the outer packaging to indicate that it contained a restricted item.
25 czerwca 2023
Odpowiedź od Koch & Köchin
Hello Nick,
Thank you for taking the time to leave your review.
We sincerely apologize for receiving your order this way.
We are committed to providing the best service possible and will work to address the issue you have experienced. Thank you for bringing this to our attention.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reasonable product at a good price
Reasonable product at a good price, promptly and conveniently delivered. Good experience so far.
26 czerwca 2023
Odpowiedź od Koch & Köchin
Hello Terry ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Odpowiedź od Koch & Köchin
Hello Ash,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good range of products
Good range of products, competitively priced and efficient delivery.
25 czerwca 2023
Delivery rather slow over week I was…
Delivery rather slow over week I was waiting for the containers
I like the lids being a standard size
25 czerwca 2023
Odpowiedź od Koch & Köchin
Hello,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.We sincerely apologize for the delay in receiving your order.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Will definitely buy from them again
Great price for the fan I bought. Delivery on time as stated. Clear information. Discovered Amazon Shipping was the courier. Altogether a painless experience. Will definitely buy from them again
25 czerwca 2023
Odpowiedź od Koch & Köchin
Hello Mrs Anne,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Great product.
25 czerwca 2023
Odpowiedź od Koch & Köchin
Hello Jenny,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
I was only disappointed in the size of…
I was only disappointed in the size of the product when received. The photo and details in your site made the product much larger than when received
29 maja 2023
Odpowiedź od Koch & Köchin
Hello Gary,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and we will take your feedback into consideration.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good buy
These arrived quickly and were of better quality than I expected. The handles are short so get hot and need to be handled with a pan holder. So far I am really pleased.
29 maja 2023
Odpowiedź od Koch & Köchin
Hello Ruth,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.