I ordered some cast iron enamelled products. One arrived chipped on the handle and lid. A quick email and a picture later my damaged item was replaced with no hassle at all. Honestly - the best custom... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Zobacz więcej
Reakcja na opinię
Ordered two items. Took ages for them to tell me one wasn't in stock. I agreed to a different colour of item (which takes ages as they take days to reply to any communication), they dispatched but... Zobacz więcej
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z przyborami kuchennymi
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- Sklep z blatami
Napisane przez firmę
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Dane kontaktowe
London, Zjednoczone Królestwo
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,6
Średnia
368 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 72% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Dreadful customer service
I bought a Swiss Army knife as a gift for a friend's birthday and selected 'gift receipt'. I received an email telling me that it was being sent from a different warehouse and that a gift receipt therefore couldn't be sent. What actually was sent to my friend was a copy of the invoice showing the price.
I am really unhappy about this and have sent ten emails trying to voice this only to receive completely robotic replies
"
Thank you for getting in touch!
We were unable to pack the gift receipt in your order.
Please do not hesitate to reach out if you require any further assistance."
Trying to escalate this but frustratingly keep getting the same dumb response.
12 sierpnia 2024
Opinia niezależna
Cheap powerful and amazing
29 lipca 2024
Odpowiedź od Koch & Köchin
Hello Mrs Penny,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Order satisfaction
I ordered x2 Swiss cards on 3rd August and received a package on the 8th with only one in. I contacted Koch & Kochin who replied very promptly to my query and looked into it, by the 10th August I had received my second card. Whatever error had occurred initially I don’t know but the company sorted the problem swiftly without any quibbling and so I am a happy customer.
10 sierpnia 2024
Opinia niezależna
Odpowiedź od Koch & Köchin
Hello Joanna,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
A speedy and pleasant transaction.
All of the items arrived within a few days of the order. Comms from the system were good especially as the items ordered at the same time were dispatched at different times.
29 lipca 2024
Odpowiedź od Koch & Köchin
Hello Timoty,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Better than a knife block!
A great set of knives for the price and super fast delivery I’m pleased all round,bought another set for my daughters birthday straight away👍
29 lipca 2024
Odpowiedź od Koch & Köchin
Hello Richard,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Odpowiedź od Koch & Köchin
Hello Janet,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
ARRIVED QUICKLY
26 lipca 2024
Odpowiedź od Koch & Köchin
Hello Dave,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Unfortunately you sent a completely…
Unfortunately you sent a completely different pan set to the ones I ordered for my friends moving in gift.So I had to buy another set of pans local to them when I visited as we wouldn’t have been able to cook.I have sent you various emails explaining and requesting a refund as I am very much out of pocket.However you have chosen to ignore all my emails.This is not acceptable and I am suffering financially because of your mistake.
16 lipca 2024
Opinia niezależna
Great product on time delivery
25 czerwca 2024
Odpowiedź od Koch & Köchin
Hi Al Quinnell,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Odpowiedź od Koch & Köchin
Hi Natalie,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Odpowiedź od Koch & Köchin
Hi Nick,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Odpowiedź od Koch & Köchin
Hi John,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Not delivered
28 czerwca 2024
Odpowiedź od Koch & Köchin
Hi Kevin,
Thank you for getting in touch.
We've received your feedback, and we apologize sincerely for any inconvenience caused. Please send us a message so that we can address this issue promptly.
We appreciate your efforts and are committed to ensuring our customers' satisfaction.
Best regards,
Cherri
Odpowiedź od Koch & Köchin
Hi Brian,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Odpowiedź od Koch & Köchin
Hi Margaret,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good item and a fair price
26 czerwca 2024
Odpowiedź od Koch & Köchin
Hi David,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Plenty of knives to choose from
Very easy to find what I needed a really good selection of knives.
25 czerwca 2024
Odpowiedź od Koch & Köchin
Hi Muvva,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Convenience and delivery times
25 czerwca 2024
Odpowiedź od Koch & Köchin
Hi Mr Dickie,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Ordered a Swiss army knife that I'd…
Ordered a Swiss army knife that I'd seen for a good price but it was always out of stock so when I saw it in stock I quickly ordered one but I guess I was too slow as it said out of stock. A few weeks passed by and I'd keep checking the website and to my surprise they were back in stock again so I ordered one and 3 days later it was delivered. Been wanting one of these for ages maybe even a couple of years now. Thankyou.
Ordered on the 4th June.
Despatched on 5th June.
Delivered by RM 48 7th June.
4 czerwca 2024
Opinia niezależna
Odpowiedź od Koch & Köchin
Hi Anon,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.