KMR Audio Ltd Recenzje 

Purchased two pieces of equipment from KMR for my son’s music studio that needed some serious technical knowledge to get them integrated. Stefan help and expertise along with the help of his team made this painless. Within a short time my son’s studio was up and running. Great service standard levels and would highly recommend Stefan and KMR.

I purchased an item and then needed to return it. It took them nearly 2 weeks to respond to me. I was happy to pay for the return of the item as there was nothing wrong with it, however, KMR, against UK Distance Selling Laws, has failed to refund me for the outgoing postage and has deducted from the cost of the item - something they don't state in their terms. I have called them, had the phone put down, and emailed them numerous times, but they have failed to respond.
A massive disappointment - one I am sure not to make again.

EDIT. So now I have left a negative review for KMR, now they want more information so "they can help me". Do you not think you should answer customer's emails instead?

I bought Maschine MK3 recently and the price was quite high compared to other online music shops. I contacted them, but they would not refund the additional amount spent. I would not purchase anything from KMR audio anymore. Why would I unnecessarily spend the hard earned money?

Writing and mixing music over the years, I've tended to buy equipment and software online, based soley on online research. However this time, I wanted to hear for myself what was going to be an expensive purchase. So, I contacted KMR and Stefan arranged for me to test out the product at their store in Whetstone, London. When I arrived, I was given all the help I needed from a guy called James and as much time as I needed, without any sales pressure.

I ordered the product but unfortunately it took a lot longer to arrive than first expected. This was not KMR's fault but the company who made the product. Indeed, the product was out of stock for a number of months across the whole of the UK. Despite this, Stefan kept in regular contact with me and even tried to help me, offering multiple temporary solutions until the item arrived. Stefan is a real gentleman and a trusted professional.

KMR has both a physical store and an online store, which I trust and is very competitively based. I will continue to buy from KMR in the future because the creative industry needs trusted physical stores to test what could be an expensive piece of equipment.

Thank you Stefan, James and KMR.

Great service! I was slightly nervous about buying an expensive instrument online so phoned up. The response was cheery, helpful and highly professional. I paid over the phone and the item arrived the next day. A good price too. I'd happily use this shop again.

Meant to write a review a while back but forgot - bought a waldorf Quantum from them back in 2021 - it had problems with the screen - communication was good, and they solved the problem - they really do seem to (a) know a lot about music gear; (b) care about their customers - i'd happily use them again and recommend them to others

Fantastic service from KMR again. Total professionals with excellent product knowledge & great comms. You can trust these folks when spending your hard-earned pennies. Big shout out to Nick S. in particular who was a total star. Thanks KMR, I'll be back again. :)

I have been using KMR for most of my high-end purchases.
They have competetive prices, an outstanding customer service and their shipping has always been careful, diligent and very, very fast.
They are surely my go-to audio shop and I highly recommend them!
I have been dealing with Nick and Stefane lately. They are serious, knowledgeable, fun and informal.
Always a great experience.

Was looking into buying a universal audio Apollo Twin over the past few months and I had ended up purchasing one from a different company only to find out that I bought the wrong one.

I then found KMR Audio and placed an order with them. They swiftly got back to be to let me know that they actually didn't have any left in stock but will order more and have one shipped out asap.

I have been getting regular updates from Callum, one of their sales administrators. Callum has been amazing at keeping me in the loop and giving me loads of updates on where they were at with getting my Apollo in and shipped out to me.

I am now waiting for it to arrive which should be in the next few days. I'd like to commend Callum for his excellent customer service and attentiveness. I've really felt like my order was being constantly thought of and cared for which is rare these days.

Thank you Callum, you're a credit to KMR audio and I will remember this experience when I am next looking into buying audio equipment.

Contacted the team at KMR about Roger Mayer 500 series units and they were super helpful from the get go, and no issues that I needed international shipping. Got me a personalised purchase link and within a week I had my 500 series units which sound amazing, recommend the team at KMR extremely highly and will definitely buy from KMR again.

I have been using KMR audio for my Pro Tools software for over the last three years. Everyone who works there is friendly, knowledgeable and very professional.
I recently had to update my Pro Tools perpetual license and unfortunately I had some issues with regards to installing it.
I spoke with Stefan Pope who is a Pro Tools expert at KMR and he dealt with my issue swiftly and pointed me in the right direction along with giving me the correct advice.
Everything was resolved within twenty four hours and my studio is now fully back up and running.
I highly recommend them for any advice for any technical music needs.

KMR are consistent at reminding me why I always should shop elsewhere and stop giving them second chances. As with every order I've placed, once you've handed the money over, the flippant attitude arises. They're less than helpful and even less willing to chase manufacturers to find out why the item isn't on its way and products are never dispatched with any urgency. 10 weeks later, 2 promised delivery dates passed and still can't provide a firm shipping date because they simply can't be bothered to chase anything up.

Sent the 230V version of the product instead of the version configured at 115V. I lost hours trying to troubleshoot. The manufacturer helped fix the issue prior to any help coming from KMR. In the end KMR offered a pitiful amount to make good on their error and my lost time. I’m running a business and found their make-good not so good. I’ll never purchase anything through them again.

lists items as in stock when they aren’t. sends refunds for less than what you actually paid. does not respond to emails asking them to rectify it.

unsurprisingly, KMR responded here with lies. the item did not say “call for availability”; it explicitly stated IN STOCK. a KMR employee only later confirmed their site was “showing every single item as in stock”. i have the email that says this. it’s my profile picture here. they have the email that says this because they wrote it. it’s in the same thread as the one that they’re clutching their pearls over while ignoring the crux of the issue. absolutely incredible that they’d out themselves as genuinely dishonest on a website called trustpilot, haha.

trash company. trash employees. see for yourself.

Callum is a fine member of the team. I had an issue with a unit I bought. He couldn't have been more helpful and professional. Boss, please get him some beers in :-)

Excellent customer service. Kept me fully informed via email and phone as to when my order was shipped and should arrive. I cannot fault the team at KMR Audio. I’m really happy with the product I bought and I would definitely recommend to others. Thank you KMR and keep up the good work.

Very good company to deal with. Fast delivery and good communication A1 from me love the Mic

Cheers

Website issues quickly dealt with and resolved

Helpful, friendly advice when choosing products and good prices. Fast delivery also. Would recommend.