Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The houses were all in excellent condition and packed very well. They took a little while to come but they have to come from the Netherlands to the UK and our postal service is slow these days. Als... Zobacz więcej

Oceniono na 5 z 5

We wanted to purchase some KLM Delft houses. Your website gave us access to all 104 houses. Your shopping cart made our selection and payment very easy. Our shipment from FedEx arrived in short ord... Zobacz więcej

Oceniono na 5 z 5

Love my houses, they are great quality, look fantastic and the ordering process was very straightforward and easy. Delivery was quick too! Excellent product from an excellent company.

Oceniono na 5 z 5

Update to my previous review that I was asked to give before I even received my items. After being stuck in US customs for 2 weeks, I finally got my package. FedEx destroyed the box but luckily they w... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

283 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Really pleased with my purchase

The houses were all in excellent condition and packed very well.
They took a little while to come but they have to come from the Netherlands to the UK and our postal service is slow these days. Also the UK customs stopped them as I ordered quite few but they passed through this check quickly and no further payment was due.
I had a free House of Bols which is very nice in my collection thank you.
I would definately order so more through this company when I am ready

9 kwietnia 2026
Oceniono na 5 z 5

Love my houses

Love my houses, they are great quality, look fantastic and the ordering process was very straightforward and easy. Delivery was quick too!
Excellent product from an excellent company.

1 kwietnia 2026
Oceniono na 1 z 5

No customer service

Really disappointing interaction with KLM Houses which as a direct result will not be using them again. I ordered 11 and only got 10, one was chipped and a number missing the Gin although they still had the yellow retainer. Very slow with no responses or replacement sorted…did not expect this from KLM particularly as I am a Gold flyer with them.

15 marca 2026
Logo KLM Houses

Odpowiedź od KLM Houses

Hi Louise Follet,

I am sorry to hear you are so disappointed in our service.
I believe directly after receiving your e-mail of the missing house and the chipped one we replied that we will send a replacement for number 71 and house of Bols, and so we did two days later.
You yourself added more time because you asked us to ship them differently to avoid any duties and taxes (which will not be applicable on shipments under 150,-)
I also replied to you via e-mail but did not get any response.

Kind regards,
Patrick Swaab

Oceniono na 5 z 5

GREAT

GREAT SERVICE

17 marca 2026
Logo KLM Houses

Odpowiedź od KLM Houses

Hi Alejo,
Thank you for your review and your order.
Kind regards,
Patrick

Oceniono na 3 z 5

I purchased 4 houses and one of them…

I purchased 4 houses and one of them arrived without the liquor inside. Otherwise, the purchase process was good.

10 marca 2026
Logo KLM Houses

Odpowiedź od KLM Houses

Hi Mark,

Thank you for your review. We are sorry to hear that one of the houses no longer contained the liquor inside.

With original KLM houses, this can occasionally happen (1%) over time due to evaporation/leakage through the porcelain.

We are glad to hear that the purchase process was good overall.
Enjoy the houses, and hope to see you again.

Kind regards,
Patrick Swaab

Oceniono na 5 z 5

The purchase was super easy

The purchase was super easy, a glitch was immediately supported and fixed. The miniatures arrived in perfect condition as promised. I will purchase again!

11 marca 2026
Logo KLM Houses

Odpowiedź od KLM Houses

Hi Isabell,

Thank you very much for your review.

Kind regards,

Patrick Swaab

Oceniono na 5 z 5

Solid website open for everyone to…

Solid website open for everyone to easily find what they might like.
Excellent service and packaging. Even for intra-European shipping. Good customer service when I had questions. Thanks!

7 lutego 2026
Logo KLM Houses

Odpowiedź od KLM Houses

Hi John,
Thank you for your review. Enjoy the houses (especially 81, which is one of my favourites).
Kind regards,
Patrick

Oceniono na 1 z 5

The Books Have Not been Delivered to MY…

The Books Have Not been Delivered to MY address.
The photo of the book at a white door , is not my door! I have not received. my book, from FEDEX
Fedex Tracking ID 889459458955,
Ref 6826

5 marca 2026
Logo KLM Houses

Odpowiedź od KLM Houses

Dear Philip Plant,

We are sorry to hear this and understand how frustrating this must be.

We have already contacted you directly and contacted Fedex to look into this.

For your own privacy and security, we kindly recommend not posting your reference number or tracking ID publicly.

Luckily, all our parcels are shipped insured. If the package cannot be found, we will of course send you a new book.

We hope this issue will be resolved soon, and if so, we would truly appreciate it if you would consider updating your review.

Oceniono na 5 z 5

Everything was excellent!

Thank you very much for the friendly communication and the fast and excellent delivery! The houses are in mint condition! Thanks again!

25 lutego 2026
Logo KLM Houses

Odpowiedź od KLM Houses

Dear Renate,

Thank you very much for your kind review!
We are happy to hear that you are happy with the communication, delivery, and condition of the houses.

We hope to welcome you again soon!

Oceniono na 5 z 5

Super easy to order

Super easy to order, seamless checkout, and prompt shipping.

15 lutego 2026
Logo KLM Houses

Odpowiedź od KLM Houses

Dear Brianne,

Thank you very much for your kind review!

We hope to welcome you again soon!

Doświadczenie Trustpilot

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