Kittle Photographic Recenzje 294

Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The service and products from Kittle Photographic are wonderful and I thoroughly recommend them for your leavers hoodies. Kate was so helpful and always responded quickly to my many queries. They mana... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Out for profit only company. Literally zero interest in providing a professional service or product. My child was dumped in front of camera on the floor without any kind of background, one shot ph... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Class photos can always be a challenge, and when we phoned Kittle up to explain that our child's face was blocked, they found another version, printed and posted to us free of charge. Unfortunate... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Exceptionally poorly taken images. Sadly our child's school is linked with this company & I'm now dreading each time they come to take pictures. I can take better with my iPhone. The quality... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Kurs fotografii

Informacje przekazane przez różne źródła zewnętrzne

With over 25 years of school photography experience, we are proud to offer one of the most comprehensive ranges of traditional and contemporary photography services in the country. We are confident that with our dedicated team of photographers, highly...


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

294 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 81% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

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Oceniono na 5 z 5

5 star would recommend

I only ever print the best pics of my boy but the quality of these is so gorgeous.

I bought the pack deal and they’ve turned out to be really good value too.

10 listopada 2023
Opinia niezależna
Logo Kittle Photographic

Odpowiedź od Kittle Photographic

Thank you ever so much for your feedback. We are delighted to hear that you are happy with the quality of our products.

Oceniono na 5 z 5

Helpful staff

Recently needed to retrieve old photos, Kyle couldn’t have done more to help me. Very quick and efficient. What a credit to their customer services team. Thank you

13 listopada 2023
Opinia niezależna
Logo Kittle Photographic

Odpowiedź od Kittle Photographic

Thank you for your wonderful feedback Laura! We’re delighted to hear that Kyle was able to assist you efficiently in retrieving your old photos. Your praise for our customer service team is greatly appreciated.

Oceniono na 5 z 5

Beautiful school photo

Beautiful school photo for the second year on the go, prices are fair and lots of options to chose from. The digital download took less than 1 minute after payment to be avaliable, photo of very high quality, very happy.

8 listopada 2023
Opinia niezależna
Logo Kittle Photographic

Odpowiedź od Kittle Photographic

Thank you for leaving us a wonderful review Amber. We’re thrilled that you’re happy with the school photo, the fair pricing, and the range of options available. It’s great to hear that the digital download was quick and that you’re pleased with the photo quality.

Oceniono na 5 z 5

I had an issue with my order that was…

I had an issue with my order that was meant to be directly delivered to the school, the school or the post lost them, Hayley took my first call and was more than helpful, i then called again today after checking with the school again and she was Amazing she re issued my ordered with no issue. Brilliant customer service and a very professional phone manner.

8 listopada 2023
Opinia niezależna
Oceniono na 1 z 5

I would give 0 if I could

I would give 0 if I could. The quality is extremely poor. White background is terrible and digital quality is terrible. I paid for photo mount which is white and awful as it totally clashes with the white background. The mount has the company logo on the bottom right hand corner which is an additional disappointment.
This has been a total waste of money.

13 października 2023
Opinia niezależna
Logo Kittle Photographic

Odpowiedź od Kittle Photographic

Thank you for your feedback, this is always extremely important to us. To be as transparent as possible, we always ensure to add photographs online to show colour, style and logo placement.

Oceniono na 1 z 5

RUBBISH

Little took a photo of one option on a white backdrop when many numerous cheap backdrops are readily available, if not there are many free apps online that can be used to fill in a white background. My school photos all looked beautiful when things were non digital with a lovely background.
They could have considered using a school backdrop instead of using a cheap white but clearly it’s not their kids.
They also wanted us to pay extra for the cardboard mount for a poorly taken photo. Kittle need to understand how important these photos are to parents rather than just a profitable business to them.
Star lane primary school should also be ashamed hiring these photographers just to save themselves a penny or two.

5 listopada 2023
Opinia niezależna
Logo Kittle Photographic

Odpowiedź od Kittle Photographic

Thank you for leaving feedback.
we take time to discuss the backdrop options with the school when booking with us and this is something that they choose. The number of photographs taken per child also depends on numerous factors such as, the time in which the photographer has to ensure photographs are taken of the entirety of the school and how many times that the school would like taken per child for their school systems.
With regards to the mounts, please be aware that we offer our individual packages A-G with and without the mounts to give parents the option of ordering the photographs as prints only if they would prefer. If you are having difficultly in locating this option online please contact our customer service team and we will be able to assist you.

Oceniono na 5 z 5

I accidentally put the wrong email in…

I accidentally put the wrong email in so rung up and they helped me straight away and got it sorted to the right email! Shortly after speaking with them I received my beautiful picture 😊

31 października 2023
Opinia niezależna
Oceniono na 5 z 5

Had a little problem getting hold of my…

Had a little problem getting hold of my sons school photo the call center lady was really helpful and gave me all the relevant details to get access to the picture. The picture is great and has been ordered.

23 października 2023
Opinia niezależna
Oceniono na 1 z 5

My daughter had her school photo taken…

My daughter had her school photo taken by Kittle Photographic. The one photo they took is of her mouth half open with a furrowed brow, as if they just snapped away without even telling her to smile. They also didn't include the class photo by accident, and even the url on the flyer for ordering photos was incorrect.

24 października 2023
Opinia niezależna
Logo Kittle Photographic

Odpowiedź od Kittle Photographic

we are ever so sorry to hear that you are not happy with the photograph that was taken of your child. Please contact us at info@kittlephoto.com with the photo ID and password and we are able to check our archives to see if there were any alternate images taken on the day.

Oceniono na 5 z 5

In one word Amazing!

In one word Amazing!! Hayley helped me locate a photo of from 5 years ago with professionalism and care. She really went above and beyond to help me and now I have the physical photo to treasure forever. Thank you.

24 października 2023
Opinia niezależna
Oceniono na 5 z 5

So impressed

I am so impressed that they managed to get my autistic 5 year old to sit and smile so beautifully. The picture is better than i could have imagined

18 października 2023
Opinia niezależna
Oceniono na 5 z 5

School photos

I ordered school photo but didn't get any confirmation. So sent an email and they sorted it out in minutes for me. They were very helpful polite and friendly. The photos are really good quality. I would highly recommend.

18 października 2023
Opinia niezależna
Oceniono na 5 z 5

Great communication

I struggled with actually getting my photo of my son but Kittle were amazing and in the end sent this out free of charge to me. Found the company very professional.

16 października 2023
Opinia niezależna
Oceniono na 1 z 5

Extremely overpriced

Extremely overpriced, awful web site, and they even couldn't fix the minor clothes issue before making a shot. Wasted efforts and wasted expectations.

2 października 2023
Opinia niezależna
Logo Kittle Photographic

Odpowiedź od Kittle Photographic

Thank you for taking the time to leave feedback.
With regards to our pricing, we pride ourselves on offering a range of different sizes and prices. Our FAMILY PACK includes the largest 10x7 print along with multiple smaller sizes for only £10.95 and is located within the 'FAMILY PACK/FRAMED PRINTED CANVAS' tab on the website for parents to view and order. If you would like some assistance in locating these options on the website, please call our customer service team on 01245 401313 and we will be happy to help.
Our photographers are not able to come into contact with the children to amend uniforms, however, we will certainly pass this feedback onto the photographers and they can ensure that the children and school are aware to ensure the children are ready for their photographs whilst lining up.
Please do contact us at info@kittlephoto.com with your Photo ID as we offer our editing services and we can enquire to see if there are any edits we can make to the uniform for you.

Oceniono na 1 z 5

School photo disaster… plenty of space…

School photo disaster… plenty of space above the head of students, yet bottom half of school logo on blazer doesn’t show ! Really disappointing. Unprofessional. Amateur quality photography

13 października 2023
Opinia niezależna
Logo Kittle Photographic

Odpowiedź od Kittle Photographic

My apologises to hear you are not happy with the photograph. Please email us at info@kittlephoto.com with your photo ID and we will be able to look into this for you.

Oceniono na 4 z 5

From bad to good

At first I was cross as my sons photocard was invalid and the image taken seemingly lost but the company did manage to recover image. Unfortunately the time spend searching ment i had missed free delivery to school but as a goodwill gesture, kittle have sent me the image for free. I actually cannot fault the customer service I received.

13 października 2023
Opinia niezależna
Oceniono na 5 z 5

Kittle have been doing my kids school…

Kittle have been doing my kids school pictures for the past 7 years and I'm always so happy with the quality and the price. I lost the details to order my child's picture and you went above and beyond to make sure I could get my child's picture. Kittle are amazing!

12 października 2023
Opinia niezależna
Oceniono na 5 z 5

So helpful and amazing

So helpful and amazing! Hallie was polite, kind and sorted everything with my order! She was so patient and understanding! Amazing photo and amazing service!!!

12 października 2023
Opinia niezależna

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