I had ordered something extra but it wasn't delivered, nor did I receive any information about why it wasn't included, and I didn't get a refund either. There were also extra costs for customs. So, no... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Zobacz więcej
Reakcja na opinię
Received my order and couldn't be happier. Kitchway went above and beyond to find my order as DPD were sending it back. Good quality stirring paddle stainless steel, very robust and sturdy. Thanks for... Zobacz więcej
Reakcja na opinię
Customer Service very good Service very good Pricing reasonable delivery I would expect a bit quicker that is me I like next day deliveries or 2 days if possible as I am last minute person... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Dane kontaktowe
Darenth Road, N16, London, Zjednoczone Królestwo
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4,0
Dobra
221 recenzji
Odpowiada na 69% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fast en good communication for my…
Fast en good communication for my package to Belgium
17 września 2025
Odpowiedź od Kitchway
Hi Van,
Thank you for your 5-star review; it is greatly appreciated, I'm happy to hear that your order arrvied fast.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Great service prompt delivery
13 września 2025
Opinia niezależna
Odpowiedź od Kitchway
Hi Shyam,
Thank you for your 5-star review; it is greatly appreciated.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Excellent fast delivery and really…
Excellent fast delivery and really useful items (insulated soup cups) - highly recommended company
24 września 2025
Opinia niezależna
Odpowiedź od Kitchway
Hi Marie,
Thank you for your 5-star review; it is greatly appreciated, happy to hear that you happy with the insulated soup cups.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Quality service
Quality products and service. Quick delivery and communication, i'd highly recommended and I'll definitely be using them again!
16 lipca 2025
Opinia niezależna
Few bits for my Pizza Shop
Bought a few bits for my pizza shop. Contacted them for advice on sizes in advance of purchase. Order, ship time and packaging were spot on!
20 sierpnia 2025
I ordered the Quarter Size Sheet Pan…
I ordered the Quarter Size Sheet Pan Cover to go with the Aluminum Quarter Size Sheet Pans, assuming they would be a perfect fit as they are both "Quarter Size." Unfortunately, the cover is a poor fit for the pan. The sizing is incorrect, making the pan cover unusable for the purpose it was purchased for.
I have attempted to contact customer service for a return and have not yet received a reply. This has been a frustrating experience.
3 sierpnia 2025
Odpowiedź od Kitchway
Hi Khnsa,
Thank you for taking the time to leave a review. I am sorry to hear that the cover has not fitted the Pan. In the email we received from you, you did not mention anything about the cover not fitting the Pan, which is a shame, as that would help us speed up your return.
I can see that Joe responded to your email this morning, before you left this review. If you haven't seen the email, I suggest you check your junk folder.
We have sent you the return label.
I look forward to hearing from you,
Kind regards,
A
we are not happy the time i have one…
we are not happy the time i have one order nearly 7 days
4 sierpnia 2025
The return policy its very bad… you…
The return policy its very bad… you will get back almost anything and also customers service they will not answer to the emails
3 sierpnia 2025
Odpowiedź od Kitchway
Hi Maria,
Thank you for taking the time to leave a review. To offer the lowest prices possible, we need to apply a restocking fee, and the customer must pay for return shipping when the item is unwanted for no specific reason.
I see that Joe responded to your email on the 6th, explaining the same, so I am unsure why you say we have not responded to your emails.
If there is anything I can assist you with, please contact us at cs@kitchway.co.uk.
Kind regards,
A
Order placed on 13th of July is still…
Order placed on 13th of July is still not delivered to EU country after 15 days.
21 lipca 2025
Odpowiedź od Kitchway
Hi Adam,
Thanks for taking the time to leave a review. If you look at the tracking, you will see that your order is on its way.
Sometimes shipping to Poland can take longer than expected, and I apologise for that.
If there is anything else I can help with, please get in touch. I can see that Joe has been in contact with you.
Kind regards,
Anna C.
Great customer service
Great customer service. Easy ordering process. Will comment on the quality of items after receiving them.
5 lipca 2025
Opinia niezależna
My order was placed 6 months ago
My order was placed 6 months ago. And now it's supposed to be coming in. My inquiries have not been answered. Terrible, horrible and disgraceful service.
18 czerwca 2025
Odpowiedź od Kitchway
Hi Janne,
Thanks for taking the time to leave a review.
I apologise for the delay. As advised when the order was placed, the Pizza Tray Stands were on backorder, which caused the delay.
I can see that we kept you informed along the way. Unfortunately, the delay was out of our hands, for which we apologise. We're glad that these are already with you.
Please get in touch next time before you order, and we will make up for this.
Kind regards,
Anna C.
Odpowiedź od Kitchway
HI Okan,
Thank you for your 5-star review; it is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to let us know.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Great products and service
Good communication, order arrived faster than expected. The glasses look and feel great.
4 czerwca 2025
Odpowiedź od Kitchway
HI Gyozo,
Thanks for your 5-star review, it is very much appreciated. We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Willingness to supply a small order to…
Willingness to supply a small order to cover breakage
12 maja 2025
Odpowiedź od Kitchway
Thank you, Colin. We look forward to serving you again.
Kind regards,
A
Excellent service
Excellent service. 2 of the bowls arrived chipped but this was delt with extremely well
30 kwietnia 2025
Odpowiedź od Kitchway
Hi Tim,
Thanks for leaving us a review, it's very much appreciated and helps us to keep on and improve.
We look forward to working with you
Abraham & Team,
Excellent customer service rearranging…
Excellent customer service rearranging delivery date.
Bed topper fitted well.
11 kwietnia 2025
Opinia niezależna
Odpowiedź od Kitchway
Hi Cliff,
Thanks for leaving us a review. It's very much appreciated and helps us to keep on improving.
We look forward to working with you again.
Abraham & Team,
Good service and the stoneware…
Good service and the stoneware triangular saucers are great
7 kwietnia 2025
Highly recommended
Highly recommended, fair pricing, fast delivery and excellent customer service.
14 marca 2025
Opinia niezależna
Odpowiedź od Kitchway
Thanks, Will, it's greatly appreciated. We look forward to serving you again.
Kind regards
Kitchway Team
Great Product
20 marca 2025
Opinia niezależna
Odpowiedź od Kitchway
Thanks, Peter, your feedback is greatly appreciated.
We look forward to serving you again.
Kind regards
Kitchway Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.