Kingsbridge Living Recenzje 

192
•
Wynik TrustScore: 2.5 na 5

2,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Our new composite door has continued to make loud cracking noises whenever sun is on it since installation. Despite some remedial work (which was only carried out 6 weeks after my formal letter of... Zobacz więcej

Oceniono na 1 z 5

I ordered soffits and bargeboards replacements in early August. Every date promised for surveys, and install were not met. The office staff obviously do not talk to each other. Manager/Directors are n... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

I have had my conservatory for a year now.The first fix was fine but the little bits and pieces that needed doing are a nightmare and it is still ongoing.How can anyone supply a conservatory with bi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great service throughout from first telephone call to them up to completion of fitting front door and window. Very patient sales people that didn't rush our requirements and gave us lots of inf... Zobacz więcej

Informacje dotyczące firmy

  1. Instalator okien z podwójnym szkłem
  2. również w kategorii:
  3. Dostawa i instalacja sprzętu do konserwatorium
  4. Dostawca drzwi
  5. Dostawca okien
  6. Dostawca okien PVC
  7. Montaż okien

Napisane przez firmę

Kingsbridge, your local Home Improvements & Double Glazing Experts providing quality solutions to Surrey, London and the South East


Dane kontaktowe

2,7

Słaba

Wynik TrustScore: 2.5 na 5

192 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,7

Wszystkie recenzje

(192)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

VERY DISAPPOINTING CUSTOMER SERVICE


Our new composite door has continued to make loud cracking noises whenever sun is on it since installation. Despite some remedial work (which was only carried out 6 weeks after my formal letter of complaint) the problem persists.
They have now dismissed our concerns and have refused to offer any further action.

6 maja 2026
Opinia niezależna
Oceniono na 5 z 5

We recently installed new UPVC windows…

We recently installed new UPVC windows and a composite front door with Kingsbridge Living and honestly, we wish we’d done it sooner.

The difference has been huge. The house feels warmer and much quieter straight away, and the new composite front door has completely transformed the look of the front of the property. It feels solid and secure, and we’ve already had a few neighbours comment on how smart it looks.

The fitters were brilliant. Turned up when they said they would, really polite, and clearly take pride in what they do. They covered everything properly, worked efficiently and left the place spotless afterwards.

We're very pleased with Kingsbridge, and will definitely recommend! 👍🏻

2 marca 2026
Opinia niezależna
Logo Kingsbridge Living

Odpowiedź od Kingsbridge Living

Thank you so much for your kind words! 😊 We're so glad to hear how much of a positive impact the new UPVC windows and composite front door have made to your home. It’s always wonderful to know that our work not only enhances the comfort and security of your property but also adds a beautiful touch to its exterior. We're also proud of our team for delivering high-quality work and customer service. Your recommendation means the world to us, and we look forward to helping you again in the future. 👍🏻

Oceniono na 1 z 5

Very disappointing experience

Very disappointing experience – misleading advice and poor aftercare.
We decided to replace some of our windows both downstairs and upstairs with Kingsbridge Living, mainly because we were struggling with severe condensation and mould around the windows. One of the most problematic windows is in our bedroom and is a recessed window, so we were particularly careful to ask for professional advice before committing.
We repeatedly asked both the salesperson and the lead installer—on several occasions—whether new windows and sealing would fully resolve the condensation and mould issue. Each time, we were clearly and confidently assured that the new windows and seals would 100% fix the problem. There was no hesitation, no mention of other contributing factors, and no suggestion that condensation might still occur. Based on these guarantees, we trusted Kingsbridge and went ahead with the installation.
The total cost was over £6,000, which is a huge expense for us.
Only a few days after installation, we noticed exactly the same problem—heavy condensation, wet window sills, and no improvement whatsoever. When we contacted the company, we were suddenly told that windows cannot stop condensation and that other factors are involved. We were sent a leaflet explaining condensation, information that should have been clearly discussed before we signed the contract, not after we had paid.
When we explained that we had specifically asked about this multiple times and were repeatedly assured the problem would be solved, the company simply repeated that it was not their responsibility. At that point, it became very clear that once the sale was completed, we no longer mattered as customers.
To make matters worse, when payment was discussed (we are on a payment plan), the tone felt intimidating, with comments about dealing directly with a finance company if we did not pay—despite the fact that the product does not perform as promised.
In summary, we feel misled, disrespected, and let down. We were promised a solution that does not work, given incorrect and incomplete advice, and left with no meaningful support afterward. Based on our experience, we would strongly advise others to be extremely cautious. Once they have your money, the service and accountability seem to disappear.

13 listopada 2025
Opinia niezależna
Logo Kingsbridge Living

Odpowiedź od Kingsbridge Living

We’re genuinely sorry to read that you feel disappointed, as this is never the experience we aim to provide.

Condensation can be a complex and frustrating issue, particularly in bedrooms and recessed window areas. It is important to clarify that condensation is caused by internal environmental factors such as humidity levels, heating patterns, ventilation and everyday lifestyle activities. Whilst modern, energy-efficient windows significantly improve insulation and eliminate draughts, no window installation can guarantee the complete removal of condensation, as it is not caused by the window unit itself.

We would never intentionally mislead a customer, and we strongly refute any suggestion that the product was actively mis-sold. Our advice is always given in good faith based on the information provided at the time. We also supply guidance explaining how condensation forms and how it can be managed within the home.

Regarding the payment plan, this is administered through an independent finance provider, and as a regulated agreement we are required to follow the agreed terms. Any communication relating to payments is simply in line with those contractual obligations.

We take our reputation for honesty, quality workmanship and customer service very seriously, and we are disappointed that this installation has not met your expectations.

Kingsbridge Living

Oceniono na 1 z 5

Think twice before you agree to anything

We decided to replace some of our windows both downstairs and upstairs with Kingsbridge, mainly because we were struggling with severe condensation and mould around the windows. One of the most problematic windows is in our bedroom and is a recessed window, so we were particularly careful to ask for professional advice before committing.

We repeatedly asked both the salesperson and the lead installer—on several occasions—whether new windows and sealing would fully resolve the condensation and mould issue. Each time, we were clearly and confidently assured that the new windows and seals would 100% fix the problem. There was no hesitation, no mention of other contributing factors, and no suggestion that condensation might still occur. Based on these guarantees, we trusted Kingsbridge and went ahead with the installation.

The total cost was over £6,000, which is a huge expense for us.

Only a few days after installation, we noticed exactly the same problem—heavy condensation, wet window sills, and no improvement whatsoever. When we contacted the company, we were suddenly told that windows cannot stop condensation and that other factors are involved. We were sent a leaflet explaining condensation, information that should have been clearly discussed before we signed the contract, not after we had paid.

When we explained that we had specifically asked about this multiple times and were repeatedly assured the problem would be solved, the company simply repeated that it was not their responsibility. At that point, it became very clear that once the sale was completed, we no longer mattered as customers.

To make matters worse, when payment was discussed (we are on a payment plan), the tone felt intimidating, with comments about dealing directly with a finance company if we did not pay—despite the fact that the product does not perform as promised.

In summary, we feel misled, disrespected, and let down. We were promised a solution that does not work, given incorrect and incomplete advice, and left with no meaningful support afterward. Based on our experience, we would strongly advise others to be extremely cautious. Once they have your money, the service and accountability seem to disappear.

30 listopada 2025
Opinia niezależna
Logo Kingsbridge Living

Odpowiedź od Kingsbridge Living

We are sorry to see a further negative review relating to this installation.

For clarity to readers, this review relates to the same property and installation already referenced in a previous review. As such, the matters raised are not separate projects, but the same circumstances already addressed.

As explained previously, condensation is not caused by the window units themselves but by internal environmental factors such as humidity levels, ventilation and heating patterns within a home. Whilst new, energy-efficient windows improve insulation and eliminate draughts, no installer can guarantee the complete prevention of condensation.

We strongly refute any suggestion that this installation was mis-sold. Our advice is always provided in good faith based on the information available at the time, and we take great care to ensure customers understand what new windows can and cannot resolve.

We take our reputation for honesty, transparency and quality workmanship very seriously and feel it is important that readers understand this relates to one single installation.

Kingsbridge Living

Oceniono na 5 z 5

Excellent service

Excellent service. Very pleased with my windows.

3 marca 2025
Opinia niezależna
Logo Kingsbridge Living

Odpowiedź od Kingsbridge Living

Thank you so much for your lovely feedback.

We’re thrilled to hear you’re very pleased with your new windows - that’s exactly what we aim for on every installation. Our team takes great pride in both the quality of our products and the standard of our workmanship, so it’s wonderful to know you had an excellent experience.

We truly appreciate you taking the time to leave a review and for choosing Kingsbridge Living.

Kingsbridge Living

Oceniono na 5 z 5

Porch

Over the moon with the work Kingsbridge has done on my porch.

8 października 2025
Opinia niezależna
Logo Kingsbridge Living

Odpowiedź od Kingsbridge Living

Thank you so much for your wonderful review.

We’re absolutely delighted to hear you’re over the moon with your new porch! It’s always great to see how much of a difference a well-designed and expertly installed porch can make to both the look and practicality of a home.

Your kind feedback means a lot to our whole team. Thank you for choosing Kingsbridge Living - we really appreciate your support.

Kingsbridge Living

Oceniono na 5 z 5

Fantastic service, really pleased

I recently had my patio doors replaced by Kingsbridge Living. The workman was very polite, efficient and left the house absolutely spotless where he had been working. The doors are exactly what I wanted, and they are of excellent quality. I realised I wanted to change how wide the doors opened once they had already been installed, and they sent someone back to alter them for me without extra cost or implication. Overall a very good experience, thank you.

27 września 2024
Opinia niezależna
Logo Kingsbridge Living

Odpowiedź od Kingsbridge Living

Thank you so much for your fantastic review.

We’re delighted to hear how pleased you are with your patio doors and the overall service you received. Our installers take great pride not only in the quality of their workmanship but also in leaving every home clean and tidy, so your comments mean a lot to the team.

We’re also very happy we could come back and adjust the door opening for you - making sure everything is exactly how you want it is important to us, and we’re glad we could put that right quickly and without any hassle.

Thank you again for choosing Kingsbridge Living and for taking the time to share your experience.

Kingsbridge Living

Oceniono na 5 z 5

Really Pleasede

We had 7 windows and our back door replaced and the difference is unbelievable. We were used to the house being very cold during the winter months and now it isnt. The windows and doors look good open rreally wide and can be locked while slightly open. The fitters were lovely, worked quickly and cleaned up after themselves.We are really pleased with the end result.

24 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

We had plantation shutters installed…

We had plantation shutters installed and was very impressed with both the quality of these shutters and the professional installation undertaken by Steph and his colleague Terry.

I would without doubt recommend Kingsbridge Living.

9 listopada 2023
Opinia niezależna
Logo Kingsbridge Living

Odpowiedź od Kingsbridge Living

Thank you for your review. We are pleased to hear you are happy with your shutters.

Oceniono na 5 z 5

Exceptional

Very good service.
From quote to installation everything was done on time as agreed and in a professional manner.
New windows and doors fitted to the whole of the house, so happy with the final outcome, has transformed the house.
Would definitely recommend.
Thank you.

24 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Review of windows and door installation

Cannot fault this company!
The workers were polite and engaging, worked really hard and cleaned up after themselves.
The Quality of the product and installation of Windows and Door was extremely good..
Would highly recommend!!

12 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

Great Service

A few months ago I got in touch with Kingsbridge Living regarding Shutters. Met a gentleman called David Cameron, lovely guy. Very helpful, full of knowledge and no pressure if you do not want to proceed following a quotation.

Since then I have had my loft insulated, my house was left spotless and from start to finish the workman was updating me. He asked me to look at the before and after in my loft.

I also had a front door fitted, lots of great comments regarding the door from neighbours. Yet again the fitter was very informative and again left the place spotless.

Looking forward to getting my shutters fitted in the near future.

31 października 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent workmanship

Excellent service work carried out most efficiently and in a professional manner communication was exceptional and carried out very swiftly and courteously will definitely use again

25 października 2022
Opinia niezależna
Oceniono na 5 z 5

Very good service from Kingsbridge…

Very good service from Kingsbridge Living - kept advised of the time scales and installation took place as planned - no fuss with installation and all left tidy - have now completed replacement windows around the house and very pleased with the look and quality of product and installation.

1 sierpnia 2022
Opinia niezależna
Logo Kingsbridge Living

Odpowiedź od Kingsbridge Living

Hello Eric, Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear you are very happy with the installation of your new windows.

Oceniono na 5 z 5

We are so pleased with the results

We are so pleased with the results!
The new doors, windows, guttering, soffits & fascias has transformed our house.
Great service from start to finish.
A special thanks to Graeme for his patience and guidance throughout the ordering process.

2 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

The experience that I've had with this…company

The experience that I've had with this company had been brilliant the first person that I spoke to started with all the spill they had to say which I stopped and he wasn't offended he understood me the person who measured didn't have a lot to do with was nice the man who put the door etc in was amazing so good at his job nice man and left the place spotless the owner of this phone was lovely friendly polite and good at his job THANKYOU

17 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

Great service

Great service from start to finish and everyone involved in the process was very helpful and efficient.
Wil not hesitate to recommend them to others.

8 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

Fascia’s and windows review

We recently had new Fascia’s and windows installed and are extremely delighted. The workman were such a pleasure, always punctual, polite and kept the working area tidy. Which was great as we have young children. We absolutely love the new look of the work. Everything was cleaned and tidied up better than we first left it! The workers definitely deserve a raise! It was them who recommended to get our windows done and seeing the work they done with the fascia’s it was a no brainier!

7 czerwca 2022
Opinia niezależna
Oceniono na 4 z 5

House doors and shutter

Cold called as in area and gave us very competitive rates for front and rear house door and one shutter, polite and didn’t push sales, followed up with calls ,slight delay on date to fit but waiting on part, called to follow up as didn’t have call to confirm but office very helpful . All following communication very good , fitter polite friendly and did a great job. Gave 4/5 purely for the delay in fitting but once done all was great , competitive price , good quality and neat and tidy workmanship , would definitely use again

3 czerwca 2022
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej