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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Sell in EU from website but do not provide any safe means of returning items. Customers in EU will likely be unaware that they have to pay customs duties returning an item as well as full postage/cour... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have built up quite a collection from Kiltane Cashmere over time, including a neck tie, pullover, and cardigan, and I honestly couldn’t be happier with the quality. Every piece feels luxurious a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We bought jackest, bags, scarves etc. from Kiltane Oxford. The staff in general, especially Ms. Pat, were really helpful. She helped and advised us very clearly and professionally. The product were re... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I can’t remember what life was before discovering the Kiltane wool wraps! They are so versatile, so soft, so warm! They match everything I wear, slip under a coat or a suit, or can be dressed over th... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Zakupy i moda

Napisane przez firmę

We are Kiltane - a renowned name in Scottish luxury fashion specialising in cashmere, wool and tweed garments and accessories. Founded in Edinburgh, we wove our way into the city’s fabric, becoming one of the leading cashmere merchants. Today, our garments are synonymous with timeless elegance and comfort, whether in the form of our classic tartan scarves or our timeless knitwear for men and women.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

88 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 29% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great cashmere neckties

Great cashmere neckties. Purchased for myself and then as gifts. Arrived beautifully packaged.

22 kwietnia 2026
Opinia niezależna
Logo Kiltane Retail

Odpowiedź od Kiltane Retail

Thank you for your kind review! We’re so glad you’re happy with your necktie, and we hope the recipients love theirs too.

Oceniono na 5 z 5

Great product selection

Great product selection , good quality
Very good customer service

22 kwietnia 2026
Opinia niezależna
Logo Kiltane Retail

Odpowiedź od Kiltane Retail

Thanks so much for the 5 star review. We are delighted to hear that you are happy with your products and our services.

Oceniono na 5 z 5

Just fab !

Absolutely love my cashmere cardigan and necktie ! Ordered online , came quickly and lovely packaging. Will be having more 🫶

15 marca 2026
Opinia niezależna
Logo Kiltane Retail

Odpowiedź od Kiltane Retail

Thank you for the kind review! We're so pleased to hear that you love your order and we hope to welcome you back shopping with us again soon.

Oceniono na 5 z 5

Beautifully cut jacket and colour is…

Beautifully cut jacket and colour is even prettier than the website pictures. The delivery arrived very promptly and was carefully packed. I'm looking forward to styling this lovely piece.

9 kwietnia 2026
Opinia niezależna
Logo Kiltane Retail

Odpowiedź od Kiltane Retail

Thank you so much for taking the time to leave a review. We're glad to hear that you are pleased with your purchase and our services, and hope you have fun styling your new jacket!

Oceniono na 5 z 5

The hat is a lovely colour of lilac

The hat is a lovely colour of lilac, is soft and keeps my head warm

7 kwietnia 2026
Opinia niezależna
Logo Kiltane Retail

Odpowiedź od Kiltane Retail

Thanks so much for taking the time to leave a review. We are delighted to hear that you are pleased with your new hat.

Oceniono na 1 z 5

No returns without customs & full shipping costs

Sell in EU from website but do not provide any safe means of returning items. Customers in EU will likely be unaware that they have to pay customs duties returning an item as well as full postage/courier costs.

3 kwietnia 2026
Opinia niezależna
Logo Kiltane Retail

Odpowiedź od Kiltane Retail

Thank you for your feedback. We’re sorry to hear that you are disappointed with your experience. As outlined in our returns policy, international return costs, including any customs duties, are the responsibility of the customer. We have been in touch with you directly via email to provide further assistance and clarification.

Oceniono na 5 z 5

Perfect customer service and very good quality

We bought jackest, bags, scarves etc. from Kiltane Oxford. The staff in general, especially Ms. Pat, were really helpful. She helped and advised us very clearly and professionally. The product were really great quality. We bought a few things from their website and the shipment was perfect. Definetely worth visiting if you are in Oxford and look for stg very good quality and reasonable prices. Thank you Ms. Pat and Oxford Kiltane.

27 marca 2026
Opinia niezależna
Logo Kiltane Retail

Odpowiedź od Kiltane Retail

Thank you so much for your kind words! We’re delighted to hear you had such a positive experience both in-store and online. We truly appreciate your support and hope to welcome you back to shop with us again soon.

Oceniono na 1 z 5

Impossible to receive the package

Impossible to describe this product, as I haven't received it.
Big delivery issues with the carrier (UPS), who sent several mixed messages during the last 7 days. The package is probably lost and the customer service difficult to reach. The package might be sent back to Kiltane, despite my efforts to communicate with UPS and get my package.

20 marca 2026
Opinia niezależna
Logo Kiltane Retail

Odpowiedź od Kiltane Retail

We're sorry that your experience did not meet expectations. We take all feedback seriously and use it to improve our service. Please contact our customer service team directly so we can review this and support you further. Our email address is customercare@kiltane.com. Many thanks, Kiltane Customer Care

Oceniono na 5 z 5

Effortless Style and Lasting Quality

I have built up quite a collection from Kiltane Cashmere over time, including a neck tie, pullover, and cardigan, and I honestly couldn’t be happier with the quality. Every piece feels luxurious and incredibly well-made.

I regularly get compliments from colleagues at work on how stylish everything looks, which is always a nice bonus! What really stands out is how well the items wear over time-they keep their shape and softness beautifully. They also wash really well, which is so important for everyday pieces.

Highly recommend Kiltane Cashmere if you’re looking for timeless, stylish, and durable wardrobe staples.

15 marca 2026
Opinia niezależna
Logo Kiltane Retail

Odpowiedź od Kiltane Retail

Thank you for the kind feedback! We’re delighted to hear that you’re happy with your purchases from us and truly appreciate your support.

Oceniono na 5 z 5

I can’t remember what life was before…

I can’t remember what life was before discovering the Kiltane wool wraps! They are so versatile, so soft, so warm! They match everything I wear, slip under a coat or a suit, or can be dressed over them. Beautiful wrapped around an evening dress. Comfortable with everyday attire. I keep one in the car for the cold journeys. Keep a couple more in the house. Practical, comfortable, warm, looking elegant, easy to put on.
The company is very reliable. Delivery is within a couple of days. Their products include cashmere as well, and the quality is of a very high standard.

18 marca 2026
Opinia niezależna
Logo Kiltane Retail

Odpowiedź od Kiltane Retail

Thank you for your excellent review. We’re so pleased to hear that you are happy with our services and have met your expectations.

Oceniono na 5 z 5

Superbe products

Superbe products. I’m use to buy my cachemires from Eric Bompard and Gobi only until I found Kiltane.
Thank you for offering beautiful pieces and a fair price still. It’s really much appreciated nowadays as it’s becoming rare.

12 marca 2026
Opinia niezależna
Logo Kiltane Retail

Odpowiedź od Kiltane Retail

Thanks so much for taking the time to leave us a review. We're delighted to know that you are happy with your purchases.

Oceniono na 2 z 5

The jacket was fine

The jacket was fine. The Findlay jacket is a different style, a different cut from the Patrick jacket, a bit looser if I'm honest. My gripe is the delivery service, DHL.
DHL gave me a eleven hour delivery window, between 08:58 and 20:00,in which they required somebody to sign for the parcel, so I waited.I was stop 99 and at 11:00 they were on stop 66, they were still at 66 at 13:30. At 19:00 they were heading towards drop 92 and at 20:00, they were still heading towards drop 92. I contacted Kiltane and explained the situation, then sulked a bit. I was looking at DHL' s website, looking for inspiration, when I noticed that my parcel had been delivered at 21:27 and I had signed for it. I looked outside and the parcel was on the doorstep. There had been no knock on the door, nothing.
What would happen,if it had gone missing?
Being treated like this, I can not order again from Kiltane.

24 lutego 2026
Opinia niezależna
Logo Kiltane Retail

Odpowiedź od Kiltane Retail

Thank you for your review. We're disappointed to hear that you were not satisfied with your experience. Your feedback has been shared with the relevant team so we can learn from it. If you would like us to look into this further, please contact customer services with more details so we can assist. Our email address is customercare@kiltane.com. Many thanks, Kiltane Customer Care

Oceniono na 5 z 5

Absolutely beautiful cashmere! Lovely company!!!

I bought a really beautiful pale grey cashmere zip up hoodie - and am delighted! I recently had shoulder surgery so needed something easy to put on - and this was so perfect that I will be wearing it many years after my shoulder has healed. It is really soft and so cosy - and with the hood up I just want to hibernate till summer comes - although with cashmere I find I can use it in summer and winter - it is an amazing wool, and once experienced it’s hard to use any other kind. I had never had a hoodie before and so this will be a new favourite. Also really lovely customer service as I had to call having made a mistake in the ordering. They were so friendly and helpful! Brilliant company , beautiful cashmere! Thank you!!!

27 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

I happened to walk into your store in…

I happened to walk into your store in Edinburgh while I was traveling in 2018. I bought a beautiful cashmere scarf and left my email address — I filled something out at the time. After returning home to my country, I occasionally started receiving your promotional emails. I would look through them and warmly remember my trip and that lovely purchase. So many scarves, in so many colors and variations!

I decided to place an order online. I bought several for myself, and then some as gifts for friends and relatives. Everything arrives very quickly from Edinburgh to me here in Tokyo. I am very happy with the quality of your products — they are a pleasure and a joy to wear!

My very first purchase is still with me, and I feel that it will last me for a very long time.

23 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Misleading advert picture, poor quality product, extremely disappointing!

I already wrote a review, accidentally gave 4 stars ⭐️.
In my previous review I stated the delivery information and time were excellent as was the presentation. Unfortunately the MacLeod tartan scarf looked nothing like the vibrant colours of the one in the advert. Actually looked more like a Burberry than the yellow MacLeod. My wife, who the scarf was for said she liked it and had the label cut off before I could stop her to send it back! She didn’t see the advert picture and didn’t know any better or was just being kind. I can’t actually look at it and will be going to a shop in Glasgow to buy a proper MacLeod tartan scarf…..hence one star! 😡

11 lutego 2026
Opinia niezależna
Logo Kiltane Retail

Odpowiedź od Kiltane Retail

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Please do contact our customer care team with your order details so we can look into this properly and help resolve the issue for you. Many thanks, Kiltane Customer Care

Oceniono na 3 z 5

Jumper sizes are very 'neat'.

Bought a plain round necked cashmere jumper at the shop on the Royal Mile in Edinburgh. Found the sizing is very neat and had to buy an extra large one so that there was room to wear a T shirt under it ( I am usually size 12-14). Found the cashmere not quite as soft as my other cashmere jumper. Also did not realise that goods are not returnable for a full refund, only a credit note. Think they would sell more if full refunds were allowed if someone change their mind as many other large shops do.

16 lutego 2026
Opinia niezależna
Logo Kiltane Retail

Odpowiedź od Kiltane Retail

Thank you for your review. We're disappointed to hear that you were not fully satisfied with your experience. If you would like us to look into this further, please contact customer services with more details so we can assist. Our email address is customercare@kiltane.com. Many thanks, Kiltane Customer Care

Oceniono na 5 z 5

Beautifully soft cashmere scarf and…

Beautifully soft cashmere scarf and excellent customer service when I needed to exchange for a different colour. Oriana was superb.

7 lutego 2026
Opinia niezależna
Logo Kiltane Retail

Odpowiedź od Kiltane Retail

Thank you for your feedback. We are very glad we were able to help with your exchange. Kind regards, Kiltane Customer Care

Oceniono na 5 z 5

100% lamb wool scarf

I ordered two lambs wool scarfs . Absolutely beautiful, soft and the perfect size.
I had my scarves personalised too for free
They arrived in just 4 working days via DHL . Packaged well in paper stamped and in a box .
Thank you very much
Simone

4 lutego 2026
Opinia niezależna

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