Kilkenny had a great selection of Irish items and I was able to find a perfect gift. I was very impressed by the speed of service. My item was exceptionally well-packed and arrived much faster than I... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was very disappointed I ordered 3 products from a brand and there was a free gift with that purchase but the free gift didn’t arrive when i emailed I was told all free gifts were gone but offer was... Zobacz więcej
⭐️⭐️⭐️⭐️⭐️ I had an excellent experience shopping with Kilkenny Shop (Ireland). In am in New York, and the items I ordered — including beautiful Orla Kiely pieces — were carefully packed and w... Zobacz więcej
Love ordering through Kilkenny. Jellycat is authentic with tags and just what I’m looking for. The little free gifts are a nice surprise and very generous. The wrapping is protective and the shipping... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Kilkenny Shop has been at the forefront of promoting the finest Irish craft and design for over 50 years and is home to Ireland’s largest collection of Irish designers. From fashion, knitwear and accessories, to handmade jewellery, dazzling crystal, ar...
Dane kontaktowe
Irlandia
- kilkennyshop.com
4,0
Dobra
391 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 10% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Inni użytkownicy przeglądali również
I ordered a blanket with a map of…
I ordered a blanket with a map of Ireland on it for my future son in law and daughter. They have been asking for one for a long time but had a hard time finding one I love until I found it on Kilkenny Shop. I absolutely love it and I know they will too!!
4 lutego 2025
Opinia niezależna
Odpowiedź od Kilkenny Shop
Hi Donna,
Thank you for your fantastic 5-star review! We’re delighted to hear that you love our beautiful products and appreciate the quality we strive to deliver. Exceptional customer service is our passion, and it’s wonderful to know we met your expectations!
We truly appreciate your support and look forward to welcoming you back soon!
Best wishes,
Kilkenny Design Team!
It's beautiful I love the Kilkenny…
It's beautiful I love the Kilkenny design I have a lot of the Xmas designs
4 lutego 2025
Opinia niezależna
Odpowiedź od Kilkenny Shop
Hi Mary,
Thank you for your fantastic 5-star review! We’re delighted to hear that you love our beautiful products and appreciate the quality we strive to deliver.
We truly appreciate your support and look forward to welcoming you back soon!
Best wishes,
Kilkenny Design Team!
Great quality and service
Highly satisfied with my purchase -although I was not able to access the local website, in Italy. Bought a set of crystal glasses and the quality is amazing.
8 stycznia 2025
Opinia niezależna
Odpowiedź od Kilkenny Shop
Hi Erica,
Thank you for your fantastic 5-star review! We're thrilled to hear that you are happy with your purchase. Your feedback is greatly appreciated and truly motivates our team to keep up the great work!
We look forward to serving you again soon.
Best wishes,
Kilkenny Design Team!
Product was not available in store
Product was not available in store. After ordering online the product was not of the quality described and fell well short of expectations
14 grudnia 2024
Opinia niezależna
Odpowiedź od Kilkenny Shop
Hi there,
Thank you for your feedback. We're very sorry to hear that the item purchased was not up to standard. We understand how disappointing this must be and appreciate you bringing it to our attention.
Please reach out to our customer service team so we can resolve this issue promptly @ info@kilkennygroup.com
Best wishes,
Kilkenny Design Team
Elusive customer service appaling
I ordered an item but the discount code could not be accepted on the system. I rang customer service 2 days ago (had to hold for a considerable period) and they have yet to call me back. I received the delivery yesterday evening and need to return it. No return docket came in the bag or no instructions on any of their emails requiring me to initiate contact again. Rang again this morning again holding and then being told customer service would call me back. But the call went silent (not cut off) befote i could give my details so nobody will call me back. I will have to call and hold for a third time. What a joke. Avoid this shop. Painful.
28 stycznia 2025
Opinia niezależna
Odpowiedź od Kilkenny Shop
Hi Paula,
I hope you are well.
Im very sorry to hear this, there doesn't seem to be contact showing from you.
Can you ensure you are emailing info@kilkennygroup.com or calling Customer Service @ 021 4308392 where we will be happy to assist you further.
Thanks
Kilkenny Design Team
Keep customers informed …
I got confirmation of order & then nothing for over 4 days … I had to send email to receive updates….
27 grudnia 2024
Opinia niezależna
Odpowiedź od Kilkenny Shop
Hi Margaret,
I hope you are well.
Apologies for the lack of communication, dispatch emails are sent once the order has been scanned as dispatched, ahead of this we do not issue out emails.
If we can assist you further please email info@kilkennygroup.com.
Thanks,
Kilkenny Design Team
Great service and the item of jewellery…
Great service and the item of jewellery I purchased was perfect in a lovely box.😄
10 grudnia 2024
Opinia niezależna
Odpowiedź od Kilkenny Shop
Hi Amanda,
Thank you for your fantastic 5-star review! We're absolutely delighted to hear that you're very happy with your purchase. Your satisfaction means everything to us, and we truly appreciate your support.
We look forward to welcoming you back soon!
Best wishes,
Kilkenny Design Team!
Genesis items
Both Genesis items (statue & music box) are just beautiful presents.
Speedy delivery to Germany & it was very well packed, so there was no chance for any damage.
Highly recommended shop.
4 stycznia 2025
Opinia niezależna
Odpowiedź od Kilkenny Shop
Hi Ludwig,
Thank you for your fantastic 5-star review! We're absolutely delighted to hear that you're very happy with your purchase and speedy delivery. Your satisfaction means everything to us, and we truly appreciate your support.
We look forward to welcoming you back soon!
Best wishes,
Kilkenny Design Team!
Excellent quality
Delivery was quick and on time. The quality of these glasses are excellent and are solid.
15 grudnia 2024
Opinia niezależna
Odpowiedź od Kilkenny Shop
Hi there,
Thank you for your fantastic 5-star review! We're absolutely delighted to hear that you're very happy with your purchase and delivery speed. Your satisfaction means everything to us, and we truly appreciate your support.
We look forward to welcoming you back soon!
Best wishes,
Kilkenny Design Team!
Product as described Prompt delivery
Product as described Prompt delivery
21 grudnia 2024
Opinia niezależna
Odpowiedź od Kilkenny Shop
Hi Grainne,
Thank you for your fantastic 5-star review! We're absolutely delighted to hear that you're very happy with your purchase. Your satisfaction means everything to us, and we truly appreciate your support.
We look forward to welcoming you back soon!
Best wishes,
Kilkenny Design Team!
Lovely navy handbag and fabric perfect…
Lovely navy handbag and fabric perfect size and arrived within days excellent service
10 grudnia 2024
Opinia niezależna
Odpowiedź od Kilkenny Shop
Hi Carol,
Thank you for your fantastic 5-star review! We're absolutely delighted to hear that you're very happy with your purchase. Your satisfaction means everything to us, and we truly appreciate your support.
We look forward to welcoming you back soon!
Best wishes,
Kilkenny Design Team!
Easy to purchase online but hard to…
Easy to purchase online but hard to bring back. I bought a gift for my mam and she had trouble exchanging.
19 grudnia 2024
Opinia niezależna
Odpowiedź od Kilkenny Shop
Hi Aoife,
Thank you for your review! We're absolutely delighted to hear that you're very happy with your order experience. Your satisfaction means everything to us, and we truly appreciate your support.
Thank you for the feedback on returns, we will look into this.
We look forward to welcoming you back soon!
Best wishes,
Kilkenny Design Team!
Two of the three products were broken
Two of the three products were broken, glass smashed. I wrote to customer service and they only replaced one item and replaced it with a different scent.
19 grudnia 2024
Opinia niezależna
I love shopping in the kilkenny shop…
I love shopping in the kilkenny shop staff are excellent and great value for money
3 stycznia 2025
Opinia niezależna
I hate that you now charge for bags
I hate that you now charge for bags. You may claim it’s “for the environment” but we all know it’s another revenue stream for you. The least a customer expects is a complimentary little bag for the items that have been purchased. Yet another example of customers being screwed.
10 stycznia 2025
Opinia niezależna
No Online Order Yet
Ordered online, been nearly three weeks and still no package. The delivery company, GLS, apparently has 'attempted' delivery twice, yet this has definitely not happened, and are now telling me to pick up the package in Swords (an hour drive from me). Emailed Kilkenny customer service, who asked me to go back and ask GLS again... pretty sure that's not my job. Haven't enjoyed how no one has taken accountability in this situation and will be avoiding buying with Kilkenny Design again.
17 stycznia 2025
Opinia niezależna
Barbour coat
The coat was a Christmas present and my spouse is very pleased It is unfortunate that we cannot purchase the liner of hood, but you did respond to inform me we can purchase directly from Barbour
25 grudnia 2024
Opinia niezależna
Unbelievable
Bought item on line, received email with tracking number, but didn't give courier details, calling customer service 2 days, eventually after about 20 calls someone answered to tell me that they where just a call centre, took my number and said I'd get a call back within 48 hrs unbelievable I'll never buy on line from these again.
26 listopada 2024
Opinia niezależna
Odpowiedź od Kilkenny Shop
Hi Phil,
Thank you for taking the time to leave this review.
Im sorry to hear you are unhappy with the service provided this is not how we would like to leave you feeling.
On inspection I can see this order was placed through at the weekend and dispatched out this morning, your tracking was then issued out to you. Courier email then followed this. Your package will be received within the delivery timeframe advised to you.
If there is anything else we can help with please feel to contact info@kilkennygroup.com
Thanks,
Laura
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