Keychron Recenzje 

Well, I'll cut to the short.

You should be aware of the fact that this company ships the keyboards from China. yes.

So, waiting part can be 5 days, 10 days or maybe even 15 days. As long as you are prepared for this situation the rest is smooth.

I don't need to say anything about the keyboard itself. It is as described. Works perfectly fine and quality of both hardware and software is brilliant.

It arrived after 10 days without any issues.

Like the most people complaining here, I wasn't aware that this is a Chinese company which is shipping the products from China when I ordered the keyboard. I know it's not good marketing to tell to customers that your order will be with you between 5 to 15 days but they should have stated that the products come from China and it can take a while to deliver them to you. That's why I'm not giving it 5 stars.

Tracking was smooth as well. You can use Evri and Shop apps to track your order through applications or you can track it through the website they give you with the code in your order email.

Bought a Q6 Pro. It arrived in 5 days and tracking was amazing - every step of the way.
It is clear on the website that everything comes from China so no issues there and 5 days from there to home is great.
The keyboard arrived in great condition, worked out of the box and is a lovely keyboard!

Bought a pair of keychron k10 pro ISO's for me and my partner as i have bought from this company in the past (K4 pro), and had no trouble at all, there was a notice which stated shipping would be late because of lunar new year which is fair enough and i apreciate the upfront warning about it, once shipped both arrived within 3 working days via royal mail with tracking along the whole way. my only grievance is that the matching wristrests were out of stock, so i will be waiting for those to be back in stock to buy those aswell.
I also at first mistakenly purchased the ANSI version of both boards and both were refunded the second i notified them via their live chat which was active despite the holiday. 10/10 experience.

Purchased a Q1 Pro. One switch not working on arrival. Contacted support for assistance. No response to multiple requests. Non-existent customer service and all products shipped from China regardless of which regional website used. I have warned friends and colleagues not to purchase from Keychron. It's the least I can do.

Their support is dishonest! I contacted keychron.uk asking whether the purchase price included UK taxes and was hoping for a straight answer. Instead, the advisor tried to mislead me by saying tax was included, but she didn't mean VAT and it wasn't at all clear. When I explicitly asked about VAT again, she just said not to worry, and then when I pressed the point I got no response even after chasing, and this is a week later, still nothing. Imagine that but you've already paid your money and been charged the 20% plus admin fee from courier.

Conversation below:

------------------- Them ----------------
Hi, you don't need to pay the import tax, don't worry.

Thanks

Best wishes
Dawn | Customer Support
------------------ Me -------------------
Hi Dawn,

I'd be ordering to the UK, so it's VAT that I'm concerned about. I take it from your response that VAT would be included in the price (otherwise I'd have to pay that tax on import), but could you please confirm that this is so before I place the order.
------------------ Them ----------------
Hi, when it arrive at your country, the logistics will deal with it, it will deliver to your address

Thanks

Best wishes
Dawn | Customer Support
---------------- Me -----------------
Hi there,

I'm following up about my question to do with VAT. Is VAT included in the price at checkout on keychron.uk?

Regards,

David

Scammers and no customer support. Garbage company and garbage leadership

the product is amazing i love it - but the company are rubbish!! I bought on amazon and it was shipped with one key of the wrong type. it is a different shape to the others. Amazon want the whole keyboard back for return, but all I need is one key and keychron won't even send it to me, despite it being their error!!

Their website keychron.uk ships from china, not from the uk so it will take a couple of weeks.

They used some terrible shipping company in ireland called fastway that didnt contact me when they delivered it. No notification or phone call. Just dropped it on a wall and drove off.

Product looks good but they need to be more honest about where it ships from and who is shipping it.
Fastway shipping is the worst.

Package was left outside in the rain and cold for 5 days till i found it by chance behind a wall. Inside package was full of water but it didnt reach the keyboard luckily.

Order was supposed to arrive at least a week ago. It hasn't.

EVRI is holding on to my parcel like a steel trap. Keychron was responsive at first, telling me they'd pry it loose. If they tried, they failed. Now they're playing dead.

I'd be happy to come on here, actually review their product and change my score if they do something about it.

Update (15/8): my original order was July 12. I wrote this review on August 3. It's now August 15. Keychron told me last week that they would ship a new keyboard and give me a tracking number. I have yet to get that number.

Update (17/8): I have received the tracking number. The package appears to be in China. No estimated delivery date, but I'm assuming about 10 days.

Update (28/8): the keyboard arrived over the weekend. It's very good and I look forward to using it. I won't change my score though. I received no compensation for the trouble. Nothing beyond a perfunctory apology. I think they actually found the keyboard that got lost along the way to me and had it sent back to China.

Thought I'd jump onto Trustpilot after the negative reviews making me panic! The delivery from China took about 9 days and it was all tracked through the Shop all which provided live updates from 4PX and Royal Mail. The product itself is lovely.

The reviews for K3 Pro are nothing but great online and I can vouch for those reviews to say it's definitely worth the money.

Obviously I've had no interaction with customer service since my transaction was straight forward, but after looking at other reviews, it seems as though I've got to take good care of the keyboard so I don't have to deal with them or even the long return journey home.

Purchased a keyboard & case for near £120. Shipping from China took forever but hey, not the end of the world. Keyboard relatively easy to set up for Mac & PC. 6 months down the line, starts playing up (keys getting stuck on Bluetooth and spamming input). Faulty. Contact customer service, get given the run around (turn it off, reset it etc) then get offered £20 to just use it with a cable. Not acceptable, for something bought for that purpose. Then they offer £50 as a return ‘will take a very long time’. Still, no. Again request a replacement, and after no small effort, they finally admit no stock and item discontinued (wonder why!). Fine! I’ll take a full return & refund. Now they’ve ghosted me and I’ve had to take it up with CC company.

Avoid like plague! Lovely product but shoddy quality for money and CS nonexistent.

Along with other reviewers I was caught out by shipping being done from China. Also when asking why my tracking status doesn’t change I was informed that ‘it has now shipped’. Customer service responds reasonably quickly but is dismissive. Online companies can’t behave like this. If you are in the UK I have found that computerorbit will provide a great shopping experience and mask fact that keychron.uk is really keychron.cn

The keyboard came damaged, with one of the switches being completely broken.

I emailed their support, and was immediately told that I was at fault, that I must have attempted to modify the keyboard, and was patronisingly told off for breaking my keyboard.

After some back and forth, the customer service rep begrudgingly accepted that it arrived broken, and proceeded to tell me that I can pay an exorbitant delivery fee for them to send me spare parts. I refused to pay more money for broken equipment, so they relented and dropped the delivery fee. They then explained how I should fix the keyboard, linking me to an in depth technical page, that very explicitly voids my warranty.

All in all, I am out of pocket, and now stuck in a prolonged argument with someone who speaks very bad English, stuck with a broken keyboard that I wish I never bought.

I bought from a UK distributer but they ship from China. The postage is £10 plus I got another charge of £16 for customs. This isn't made clear when purchasing. In addition, this isn't the best company for UK layouts. There are only a few options. I made a compromise and bought a US layout for a test buy. I need more keyboards, but until these things are solved, I will look elsewhere.

If you live in the UK don't buy it. Keycaps don't really match UK layouts. And their company is not in the UK and they force you to pay return costs and they dont really want to take returns. I got a Q6 full layout with a knob a whooping 200 pounds keyboard but came with spanish keycaps. Pain in the but to return these, so I ended up buying UK keycaps for Q6, they sent another one that doesn't match my keyboard and they keys dont even fully match UK layout. It take many days to arrive as they are based in China I believe. I wouldn't recommend

Don't let them fool you into thinking that these are good keyboards. The keycap quality of the low profile keyboard I bought it terrible and they say that you can replace the keycaps but you can't because they don't fit because the stabilisers are 2 mm misaligned. All I got from the support team was "Thanks for your feedback! We will pass it to the design team and hope it will be improved!"

Great keyboards and accessories, even the packaging is well presented. One of the very few companies that manufacture proper ISO keycap sets that match a standard UK keyboard (`¬¦, 2", 3£, 4$€, '@, #~, \| symbols are all on the correct keys)

Only downside is the shipping, which is expensive considering it took 2 weeks to receive the item.

I am sure the Q6 keyboard I ordered on January 5th 2023 is a great product but in order to understand this I would first need to have my hands on it.

Delivery was going great until the item hit the final delivery depot at Evri in the UK on January 11th. I got informed of a delay and contacted Keychron for an update who advised I should wait 2 working days for the issue to clear.

It is now 9 days since the item has ‘experienced an issue’ and there is no sign of the delivery progressing. I cannot contact Evri as the shipper must do this in order to raise a case.

I appreciate that Keychron has no control over the courier but I have tried to contact them multiple times via Email and chat with no engagement or response since their initial response that advised of a 48 hour delay.

I suspect the packaging made it obvious what was been shipped and given Evri’s reputation the parcel has ‘gone missing’.

As Keychron are not engaging and demonstrating no customer support I am having to raise a dispute with my bank in order to try and get a refund.

The final insult was an invite to provide this review on their website after no engagement at all!

Beware of this retailer and avoid.

Ordered a keyboard, realised that it wasn't the one I wanted, emailed and the order was cancelled next working day with no issues. Ordered another, shipping took just over 1 week, and was fully tracked. Order was handed over to Royal Mail for delivery.
No issues, just be aware that they ship from China.