keychron.de Recenzje 

Order: DE66302-APT

DO NOT BUY FROM THIS MERCHANT. This is not a legitimate local store; it is a deceptive dropshipping operation violating EU consumer laws.

The Experience:

Bait and Switch: I ordered a "Grade A" (Used) keyboard, which implies near-mint condition. What I received was shocking: the unit is covered in severe chips and deep scratches, and the "S" key is completely dead. This is not "Grade A", this is electronic waste.

Partial Shipment Fraud: My order totaled over €200 and included a wrist rest. This accessory was never shipped. The merchant took the money for the full order but failed to deliver the items.

Extortionate Return Policy: Upon reporting the damaged and incomplete order, support refused to provide a prepaid return label. They are demanding I pay for international shipping to China to return their broken garbage.

The Reality: Under EU Directive 2019/771, the seller MUST cover all return costs for defective goods. By forcing the customer to pay shipping fees that exceed the product's value, they are effectively denying warranty service and violating consumer rights.

Result: I have filed a formal bank Chargeback for fraud and reported this store to Shopify for Acceptable Use Policy violations. Avoid at all costs unless you are prepared to fight for your money.

I ordered a keyboard through the German Keychron website (keychron.de) that was clearly presented as an ISO layout on the product page. The product preview and even the official order confirmation stated that it was an ISO version. However, I received a Japanese JIS keyboard, which is significantly different in layout and usability.

After contacting customer support and providing a screenshot of the product page from the day of purchase, I initially received no response for an extended period. Later, a support representative even accused me of having “photoshopped” the screenshot. This accusation was completely unfounded, unprofessional, and disrespectful.

During further communication, Keychron confirmed that:

an error existed on the German website,

multiple similar cases had occurred,

the product listing has since been corrected,

Japanese keyboards are no longer sold on the German website.

Despite these acknowledgements, Keychron Germany continues to refuse to cover the return shipping costs. Instead, I am expected to return the keyboard to China at my own expense, even though the purchase was made via the German website and is subject to German consumer law. As a so-called solution, only a partial refund (10%) and a set of keycaps were offered, which does not resolve the underlying issue.

This is especially disappointing because I previously purchased another Keychron keyboard via Amazon and was very satisfied with the product quality. That makes the handling of this case even harder to understand.

Conclusion:
Good product quality, but misleading product presentation, poor communication, and lack of responsibility when issues arise. I currently cannot recommend purchasing through the Keychron Germany website.

They sent me keys. Great colors but a lot of the letters and numbers were crooked. Skewed/different sizes and whatever.

Videos and pictures of the problem were just shrugged off: "We can't see a problem with it" (they're lying through their teeth, it was that bad)

On the second appeal they told me to send them back, but they won't provide a return label, so I have to carry all the costs. For 50+€ for some keys, you can and should expect a premium service all around, but they fell short in all departments (quality, price, customer support, you name it)

Don't buy here!!!

I have double click issues with my Keychron M3 Mini Wireless Mouse and therefore contacted the customer support. They are trying everything they can to not repair, or replace my product. That includes giving me many instructions, which all didn not help. Now they want me to record a video. Since I already know that this is not going to lead anywhere and they will still refuse to help me, taking legal actions is the only solution now.

Took 2 weeks to come but delivery was succesfull. Also keyboard is amazing! Thanks

Ich habe mir bei keychron.de eine Tastatur bestellt. Versand erfolgt aus China, das ging noch relativ flott.
Leider hatte die Tastatur einen kleinen Defekt.

Die Kommunikation mit dem Support war sehr schwierig. Auf eMails direkt an den Support gab es keine Reaktion. Ich hab es dann mit dem Formular auf der Website versucht. Hier habe ich dann doch am nächsten Tag eine Antwort bekommen: Ein Video von dem Defekt wurde verlangt. - Kein Problem, ich hab ein Video gemacht und abgeschickt. ...
Keine Antwort...

Okay ich hab dann die eMail mit Video nach einiger Zeit noch mal abgeschickt. Mehrmals... Darauf kam dann irgendwann das Angebot ein Ersatzteil zu schicken, was ich angenommen habe. Aber: wieder keine Antwort, keine Reaktion, nichts...

Bis hierhin hat das ganze ca. 2 Monate gedauert. Ich hatte innerlich schon aufgegeben. Die Tastatur hatte einen eher kleinen Defekt (defekte LED), mit dem ich auch hätte leben können. (Bei einem 200€-Gerät aber sehr ärgerlich.)

Das Ende der Geschichte: noch einmal vier Wochen später kam plötzlich die Nachricht von einem Paketservice, dass eine Sendung zu mir unterwegs ist und eine Woche später hatte ich eine neue Platine in Händen. Ende gut alles gut.

(Ach ja: Bei den Custom-Keyboards bekommt man bei einem Defekt nur Ersatzteile zugesandt. Einbauen muss man selber. Das waren bei mir ca. 90 Minuten Arbeit (über 200 Einzelteile zerlegen und wieder zusammenbauen). Das ist bestimmt nicht jedermanns Sache.

Der Support antwortete mir nicht nach insgesamt 3 E-Mails. Die erste Mail war von vor über einem Monat. Seitdem erinnere ich alle 1-2 Wochen an meinen Fall sachlich und mit viel Geduld. Interessiert dort aber niemanden.

Mein Problem ist eine fehlerhafte firmware der Q3 Max und andere technische Probleme (das Wechseln der Layer geht nicht wie vorgesehen, NKRO ist buggy, Alt Codes funktioniere nicht richtig). Ich nehme an, dem Support ist es schlicht zu unangenehm mir zu antworten und so antwortet man lieber gar nicht.

Schön gelöst von Keychron. Einfach nicht antworten, dann gibt's auch keine Retoure; denn darauf würde mein Fall wohl hinauslaufen. Für mich ist das ganz klar Abzocke!

DO NOT BUY FROM KEYCHRON, their customer support is HORRIBLE. After approximately 3 months my keyboard started double typing letters. I have followed the instructions given by customer support, none of it worked, but after that I have been waiting for an answer for over a month.

I ordered a new keyboard from the keychron.de website. The order was delivered from China in two weeks, but the keyboard (Keychrone K10 Pro) is the best I've ever had.

(+) Very good quality
(+) It's not a SCAM!!

(-) Long delivery time

Bought a mouse directly from keychron.de, ended up having a faulty scrollwheel click switch. It's been 3 days since I messaged them and heard nothing, through multiple channels, even tried sitting in their chat today for 15 minutes, and checking for response periodically after, but nothing...
Luckily I have a little more recourse as I bought it through Klarna so I filed a dispute through them, let's see if they'll ever end up getting their money...

This company is a scam. I purchased a keyboard and promptly arranged a return. After they received the keyboard, they stopped responding to my messages and still haven’t issued a refund. They are incredibly difficult to deal with, disregard most consumer laws, and you’re likely to lose your money. Avoid them at all costs.

Erst mal fühle ich mich natürlich getäuscht, weil durch die Domäne „.DE“ der Eindruck erweckt wird, dass ich es mit einem deutschen Unternehmen zu tun habe mit den üblichen Umgangsformen usw.

Leider wird einem zu spät klar, dass es nicht so ist.

Jetzt ist genau eine Woche seit meiner Bestellung von einer Packung Tastaturschalter her, für die ich auch noch satte 7,60€ Versand zahlen musste. Aber die Sendung ist laut Tracking der DHL, die innerhalb Deutschlands die Zustellung übernimmt, immer noch nicht in Deutschland eingetroffen. Da sich sicher auch noch der Zoll genau anschauen wird, was ich mir gekauft habe, rechne ich mit reell 2 Wochen Versanddauer. Mindestens. Unmöglich!

Und der Support ist sehr schlecht mit Erklären und hört irgendwann auch einfach ganz auf, zu antworten. Was ist das für eine Art?

Würde hier nichts mehr bestellen. Aber ganz sicher nicht mehr.

Ordered and paid a keyboard from their website. A few days later I get an email from an unnamed support agent telling me the keyboard is no longer in stock. I asked how I was able to order a product that apparently was never in stock. My question gets ignored and I only receive a single line reply asking if it's okay to cancel and refund my order.

Apparently Keychron can't manage simple stock keeping and their support is terrible to boot. Wouldn't recommend this company.

Gerne:

Ich habe meine Bestellung bisher noch nicht erhalten. Es ist jedoch bemerkenswert, dass "Keychron" eine deutsche Webseite betreibt, wodurch man als Kunde erwartet, die Produkte aus einem Lager in Deutschland zu erhalten.

Leider wird die Ware dann doch aus China verschickt. Ich bin gespannt, wie die Rücksendung ablaufen wird, da ich nicht vorhatte, diese Version der Tastatur zu behalten. Ich wollte sie nur testen, um herauszufinden, ob ich mit der Tastatur gut schreiben kann.

Aufgrund dieser Umstände kann ich nur einen Stern vergeben. Dieses Vorgehen sollte eigentlich dem Verbraucherschutz gemeldet werden, obwohl sich die Seite wohl im rechtlichen Rahmen bewegen wird.

Bought the keyboard for my father in law for christmas but we found out he can only use low profile keyboards due to arthritis in the wrists. The keyboard and wrist rest was bought as a christmas gift, so it was bought a few weeks before christmas and it has now surpassed the refund date.

Keychron refuses a refund or a tradein for the unopened keyboard and palm rest so i can only give the lowest score. Don't think i intend on buying anymore keychron products after this. Very disappointing service to say the least.

Order placed. Confirmed within 24 hours. International shipping tracking code received. Labelled since 12 days as 'flight departed'. No response from Keychron. No chance of a refund. no guarantee or any chance of comback as its a chinashop. Don't order or lose your hard earned money.

The Q series keyboards are very nice boards, manufacturing quality is really quite nice. However, the USB port on those boards is a joke, it's wobbly right from the get go, and in my case, it started cutting in and out after 6 months of purchase.
Luckily the USB-C port is on a daughter board, so this should be a quick fix with them sending me a replacement part, right? right.
After waiting a total of around 40 hours for 2 (!!!!! in total) chat messages from their Chat support, and, never receiving a reply to my email, they made it clear that they won't just ship out a spare daughter board with a production value of 1-2 euro, if not under.
Considering the price and this being a keyboard kit where you are heavily encouraged to assemble / modify it yourself, this is a truly pathetic service quality that is looking to find it's match.

To be fair with them, under "shipping policy" their page states that some of their items will ship from China. That being said, during the checkout process the page does not warn you at all where the particular item you intend to order will be shipping from. That is not a transparent way of doing business if your name is Keychron Germany. In my case, too, the product was prepared for shipment from China. Not wanting to pay VAT on top I canceled that order immediately as soon as I was sent the tracking code / shipping information. The reason why I still give them three stars is that they immediately confirmed and refunded me. Still disappointed though cause I really liked their M3 at the price I thought I'd pay.

They send everything from China, so you have to pay taxes upon receipt. Which is quite some money here in NL.

Worst company on the planet. Don't buy from them. The support is rubbish, the quality of the keyboards is overrated and quite expansive. My experience was horrible, they sent me the wrong item and refused to exchange it. The only option they gave me was to send it back to China at my expense and be charged for both shipping and duties. No help whatsoever. On top of that, I had to pay a very high delivery charge, above the average for shipping from China. German site charges like 40 bucks to deliver in Switzerland, this is a robbery