keychron.de Recenzje 

best keyboard, love it!

Fast shipping of a new keyboard. Keyboards are great. I already bought 3, and my friends have bought at least 4 on my recommendation!

praises availability of spare parts and different keys but they are out of stock all the time

Great Keyboard, quality and feeling is amazing. Lot of options and keyboard languages.

Awesome, open-source product, by a cool company. No complaints on the service

Very nice keyboard! :)

A keyboard shipped with Mac keycaps and a Mac mode should not be required to be set up manually to fully support the F keys row.
Also, the remapping software should have an option to set up all F keys at once.
Other than that: all good.

Fast Delivery

Fine Produkt cool design.

Always great products and fast responce to service requests.
I keep coming back.

The keychron k8 disconects grim Bluetooth after a while. Connecting is also fiddly sometimes

Trusted shop and awesome keyboards, but spare parts are an issue.

Schnelle Lieferung. Alles wie es seien soll.

I sadly cant recommend these keyboards. i bought my q6 max wireless in december 2024, so i have some experience with it.First of: dont buy their silicone wrist rests. they're horrible and are sliding all the time.

right out of the box there was errors such as double typing, and very big issues updating the firmware, which is tedious because you have to use a browser but if you use firefox you're SOL. Fast forward to now 2026, my keyboard is still having errors, still double tapping even after writing with support and using their "firmware". I gave up with their support since i didnt get anywhere...

i sincerely regret getting the wireless version since you can in no way use the browser "software" via the wireless mode, so you have to plug it in anytime you want to change something with the keyboard in the "software". Its a horrible experience.

I have now opted to simply just have it plugged in at all times since i am tired of the battery running out. Its not like i move it anyway, the thing weighs alot. I was also told that the customizability for the thing would be stellar, but my god their european website have very little inventory, either of stock or things to choose from, on top of a very steep prize for literal keycaps. Very often sold out. So i have not customized my keyboard at all.

Trying to return my mouse I ordered from Keychron, they are not providing a return address and are informing me about a 10% deduction of the refund because of their warehousing costs. Absolutely unacceptable and against EU and German law. Would never buy again.

I had a very frustrating experience with Keychron Germany support.

I contacted them because I own a soldered K2C2 keyboard and wanted to buy a hot-swappable PCB specifically to avoid desoldering. I made this clear in my very first message. Support replied that they had a compatible PCB in stock and sent me a payment link for €40, including shipping.

When the part arrived, it was not hot-swappable. It appears to be the same type of soldered PCB I already had, meaning it still requires desoldering/soldering switches and does not solve the problem I explicitly asked them about.

I explained the issue and asked to return the incorrect part for a full refund. Instead, they first offered €15 compensation, then €20, while insisting on explanations that did not make sense for my situation. They also claimed it could be installed by tightening screws, but that completely ignores the actual problem: the switches still require soldering/desoldering.

What annoys me most is that this was not a misunderstanding created by me. I clearly stated what I needed, they confirmed they had a compatible part, took payment, and then sent something that did not meet the requirement. When I asked for the matter to be escalated to a supervisor or higher-level contact, I received no reply.

At this point, I feel like they are trying to make me accept partial compensation for a part I never requested and cannot use for the purpose I bought it for. This is a terrible customer support experience, and I would be very cautious ordering from Keychron directly if anything might require after-sales support.

I ordered the Keychron M6 8K (mouse) to Slovenia. The mouse has a lot of potential, but the ergonomics didn’t fit my hand — this part is of course different for everyone.

What really stood out was their customer support. They replied to every email within one day, always professionally and always trying to find the best solution for both sides.
The return and refund process was handled quickly and without any issues.

Very satisfied with their products, support and overall experience.
TRUSTWORTY ONLINE SHOP!

Horrible customer support experience.

I ordered a keyboard from Keychron.de that arrived defective. What followed was more than three weeks of endless email back-and-forth, constant delays, and clear stalling tactics. I was repeatedly asked to provide more and more photos and videos as proof, even though the defect was obvious from the beginning.

Instead of offering a proper repair or a full replacement, Keychron ultimately proposed a 10% compensation and sending me a new PCB, leaving me to fix the keyboard myself. For a brand that markets itself as premium, this is completely unacceptable.

The whole process felt exhausting, unprofessional, and frustrating. Customer support was slow, unhelpful, and seemed more focused on minimizing their costs than actually helping the customer. I would strongly caution anyone considering ordering from Keychron.de to think twice, especially if something goes wrong with your product.

Had a good experience overall with this site, items arrived after 3 weeks (came from China), all items as described & in working order (excellent products btw).
Only interaction I had with their support was to enquire where the items were after 2 weeks (tracking seemed to have frozen) but never got a reply. This was a concern, so I'd be hesitant to use them again.

Keyboard is perfectly fine, but apparently not technically flawless.

I ordered a K3D3 keyboard in November 2024 via the German website. I had no problems for several months and was able to switch the Bluetooth mode between two PCs. By September 2025, the Bluetooth mode was already defective. I am not technically savvy. According to customer support, which took quite a long time to respond at first, the battery may also be affected.

In any case, the keyboard still worked with a cable, but unfortunately no longer with Bluetooth, which was why I had bought the keyboard in the first place.

Support wanted me to:
1. Provide a video proving that Bluetooth mode was not working
2. Describe the procedure in the video
3. Disassemble the keyboard to take photos of the inside
4. Before I did that, I wanted confirmation that my warranty would not expire if I opened the keyboard.
5. The confirmation came, and then I took photos of the inside.
6. After that, they wanted to refund me EUR 15 as compensation, but I refused.
7. I rejected the offer and sent the warranty terms and conditions from the Keychron Germany website.
8. You then offered me a replacement keyboard.
9. Now I had to pay EUR 10 for the shipping of a replacement model.

All in all, I am satisfied with the quality of the keys and the steel casing of the keyboard. From a technical point of view, I hope that the Bluetooth failure is just a one-off.

Customer support seems to want to wear customers down so that they eventually give up and just keep or dispose of their device.

That's a real shame, unfortunately.