Kenny's Music Recenzje 

1567
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

In our world of automated responses and ai, sometimes, especially when we're buying something so dear and personal to us, we want that human touch to help us on the way. Kennys offered assistance w... Zobacz więcej

Oceniono na 1 z 5

Bought a guitar and amp jack lead from this company online, was referred through TopCashback. This was the only reason I bought from them because the prices with them were the exact same (if not a few... Zobacz więcej

Oceniono na 5 z 5

Bought a new synth at Kenny's Music, excellent products at good prices,I've been a buying customer of Kennys since they first opened even tho I live in Dewsbury West Yorkshire I always buy from Kenny'... Zobacz więcej

Oceniono na 5 z 5

During lockdown I figured I'd treat myself to an electro acoustic Once I found one, I looked around online @ costs & Kenny's Music was not the cheapest, but I called them & to discuss delivery op... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(1567)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 8

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very happy

Was looking for a reasonably priced pair of active speakers to use with my electric piano at home. Had found the PreSounus Eris E3.5 speakers then came across an ex display pair online at Kenny's music. Very easy to order, recieved VERY quickly and in as new condition. Thanks so much guys, very happy!! (they sound great too)

6 sierpnia 2020
Opinia niezależna
Oceniono na 5 z 5

Fantastic Service

During lockdown I figured I'd treat myself to an electro acoustic

Once I found one, I looked around online @ costs & Kenny's Music was not the cheapest, but I called them & to discuss delivery options & they were so helpful - I ordered before 1200 & after being told it will be delivered within 48 hours, it was at my door in the West Midlands before 0900 the next day !

Highly Recommend Kenny's Music - Thank you

4 sierpnia 2020
Opinia niezależna
Oceniono na 5 z 5

Recommended!

Very fast delivery, and product arrived in perfect condition. Will definitely be shopping here again for my guitar needs

23 czerwca 2020
Opinia niezależna
Oceniono na 5 z 5

Very Pleased, good result.

Very please with the level of service I received from Kenny's Music. Even though things are very displaced now with COVID-19, the team did everything they could to meet my expectations and I am very pleased I chose these guys to purchase the piano through.

I would gladly recommend these guys if you are in the market for a instrument.

28 maja 2020
Opinia niezależna
Oceniono na 2 z 5

I received a used guitar when it was advertised as new!

There was no sign of "ex-demo" or "second-hand" on the page for the guitar I purchased yet the item I received was clearly used. The box wasn't in great shape. It must have been a return because there were old stickers on it and the larger one, the type that usually contains an address, was scribbled over with a black marker obviously to hide an address.

I found smudges, finger prints and a strand of hair on the guitar itself. I'm quite annoyed because my whole experience has been unsatisfactory. I paid for next-day delivery, but didn't receive the guitar until 5 days later. They did refund me the next-day delivery charge, but there wasn't any communication to let me know what happened. I just received an automated PayPal email showing the delivery charge refund amount.

I paid the same price as a new guitar I saw advertised elsewhere. If I'd known it was a used guitar, I would have probably purchased it elsewhere. I've purchased guitars before, and in fact, I purchased one days before from another store. I know what to expect when it comes to a new guitar.

I emailed the store again, but I've had zero response from them. I wish they could have been honest from the start. I checked out their reviews before I made my purchase and I was confident nothing would go wrong. I feel I have been mislead. However, I feel there must have been a mixup somewhere, but there have been no attempts by the staff here to contact me so we can rectify this issue.

** Update 1/19/20**

I have checked my spam folder and see your email regarding the delivery. However, the guitar has clearly been used. This coupled with the state of the box, the old labels with scribbled out addresses, the signs of wear and tear on the box, which is unusual for a brand new guitar, all make me know I will never shop here again.

I can blame myself, as I should have followed my gut feeling when I saw the guitar was being sold for over £60 less than what other stores were selling it for. It's obvious it was ex-demo or a return. There is no other reason the price would be cut.

I'll keep the guitar because I don't want to wait to receive another one. I won't be shopping here again. Only time will tell if the guitar has issues.

7 stycznia 2020
Opinia niezależna
Logo Kenny's Music

Odpowiedź od Kenny's Music

Hi Antoine,

Thanks for taking the time to leave us a review. We appreciate all feedback, positive or negative, as it allows us to make sure we maintain the excellent standards that we hold ourselves to.

I would like to start by advising you have a quick check of your junk/spam email folders, as I have responded to you multiple times over the course of your correspondence - it's possible these have been filed into these folders by mistake by your email provider. If you haven't received anything from us, please contact us again and I will forward each on to you for your reference!

On the subject of your next day delivery being 5 days late, I would like to add that you purchased the guitar from us on New Year's Day, a business day on which both ourselves and our courier companies are closed, and thus it would have been impossible for us (or any company) to deliver an order the following day. We reopened on the 3rd, a Friday, and dispatched your guitar straight away. We also refunded your shipping charge as a gesture of goodwill, and I did contact you to let you know that we'd done this to apologise for any confusion that had been caused.

The address label that had been hidden by a black marker was the manufacturer's shipping label to us, not a return. We do this as a lot of manufacturers use the same courier companies that we do, and this is to avoid their address label to us being scanned when we are trying to ship to a customer, as sometimes it's difficult to get these labels off fully. If they scan the address label that was originally used to send the goods to us, the goods may end up being shipped back to us by mistake, rather than the customer.

I would also like to add that the guitar you purchased is new, not a used guitar. Your guitar was brand new from the stock room, and was simply opened in order to ensure it wasn't damaged in transit - if it wasn't properly cleaned upon re-boxing, I am sincerely sorry about this - this is not something we ever knowingly allow to happen.

As I said in my last email, we are extremely sorry that you feel let down by the experience, and we are more than happy to order up another one for you, but we would still need to unbox the replacement to ensure it hasn't arrived damaged/ double check it's set up properly.

If there's anything else, we can do, please get in touch and we'll be happy to help!

Kind regards,
Danny

Oceniono na 5 z 5

After frantically searching high and…

After frantically searching high and low for a specific guitar my son at the last minute had decided that he would like for Christmas and being told there would be no way it would be delivered for christmas , Kenny's music was the only place that offered delivery in time. Being a bit sceptical and keeping everything crossed I ordered the guitar on Friday afternoon and it arrived this morning well before the delivery time stated and before christmas like promised. Would definitely buy from here again.

23 grudnia 2019
Opinia niezależna
Oceniono na 5 z 5

Kenny's Music is Amazing great price

Kenny's Music is Amazing great price , quality instruments , great service and comunication .I received the item in 24hours and before they informed at all time where the item is. Very professional!!!!!!!!
Derek

10 grudnia 2019
Opinia niezależna
Oceniono na 5 z 5

All staff were courteous and helpful

All staff were courteous and helpful. I ordered a student guitar which was delivered within 2 days. Unfortunately I had ordered the wrong size. Kennys music advised me to return it and they would send me the correct model. They despatched my replacement guitar on the same day the returned one was delivered. Great service!

9 grudnia 2019
Opinia niezależna
Oceniono na 4 z 5

very happy with purchase the only down…

very happy with purchase the only down fall being fedex waiting in for two days as the first day the said it was out for delivery was a no show .They notified at 6pm that it would be the next day by 6pm.

8 grudnia 2019
Opinia niezależna
Oceniono na 5 z 5

Great amp

Good price, delivered very quickly and as promised. Only purchase on line when I can't get locally but would shop here again

6 grudnia 2019
Opinia niezależna
Oceniono na 5 z 5

Great price

Great price. The guitar arrived earlier than promised and was extremely well packed. The guitar was received in very good condition and as described in the advert

6 grudnia 2019
Opinia niezależna
Oceniono na 1 z 5

What a total disaster

What a total disaster thought I was beating the Christmas rush by ordering online vouchers instead of braving the high street carnage but that didn’t work as I got a random call (which I nearly ignored) from a lovely woman in Inverurie 200miles away from me by the way saying she had received my vouchers with all my personal data 😔in this day & age this is not expectable fortunately she was honest enough to call me and forward the vouchers but what if she wasn’t.

6 grudnia 2019
Opinia niezależna
Logo Kenny's Music

Odpowiedź od Kenny's Music

Hi Colin,

Thanks for taking the time to leave a review, as we appreciate all feedback (positive or negative!). We are extremely sorry for what happened with your delivery. As the very helpful woman in Inverurie pointed out to us when she contacted us, she has never purchased anything from Kenny's Music and so it is impossible that we could have had her address information in order to post your gift vouchers to her.

We can only assume that the postal service has damaged or swapped the address label that was on your letter and it has ended up getting posted to someone it wasn't intended for. We can only apologise for this, as unfortunately once it leaves us we have to trust the delivery service to treat shipments with care. We did try and look into this further and get to the bottom of how it could have happened, but it had already been re-posted to you again by the time we had heard about this.

Once again we apologise for this situation and for the inconvenience that was no doubt incurred as a result!

If you'd like to discuss this further, or if there is anything else we can do, please email us on ask@kennysmusic.co.uk.

Thanks,
Danny

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