I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered two pairs of jeans, retuned them as fit was not as described - used their online returns label on 12th November, got an email showing items received back on 17th November . STILL not been ref... Zobacz więcej
Reakcja na opinię
Most terrible company. Had one previous order everything fine kept the items and was happy. Second time absolutely diabolical sent me one item the other two are still missing. They obviously don’t car... Zobacz więcej
Reakcja na opinię
Ok, so first of all I ordered outfit which should have fitted up to size 20. The outfit arrived really good quality but would have fitted a size 12! Returns process was simple so don't understand nega... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Dane kontaktowe
Manchester, Zjednoczone Królestwo
- sales@katchme.com
- katchme.com
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Was panicking due to the reviews and…
Was panicking due to the reviews and seeing that delivery could take between 3-14 days as I needed an outfit for my holiday. However, my item arrived just in time and had no problems (5 days). Item fits well.
The 4 stars out of 5 is for the refund policy that everyone seems to have a problem with, maybe Katch Me need to sort out their refund policy and customer service if they want to carry on selling clothing.

Odpowiedź od Katch Me
Avoid at all costs
Ordered £100 worth of items for an upcoming festival and unfortunately none of the items fit me. I requested a return via the sales email which is an extremely strange process considering it is not monitored regularly. I was given the same responses as the reviews below offering me 15%,30% and 50% to keep an order that was no use to me??? I finally returned the items and after waiting 20 days I FINALLY got a refund. Please avoid this company at all costs. The only reason I managed to get a refund is because I paid through Klarna who have a buyers protection. Klarna got involved and raised a case with them to get my money back. Absolute scam of a company

Odpowiedź od Katch Me
Already written a review for this…
Already written a review for this company regarding trouble with refund. Weeks later and still no sign of refund. Avoid this company they’ll be shut down hopefully in no time. Have had to contact my bank to claim my money back.
“Terrible company, cannot believe the experience I’ve had with this company. You have to email them over a request for a refund which is already ridiculous that they don’t have an online portal. I tried to contact them on multiple different platforms including Facebook, Instagram and email. After requesting a refund on my items they respond by email offering 15% off instead of refund, I replied saying ‘no I want a refund’ they reply then offering 30% which I also decline to then be offered 50% off or a Katch Me voucher due to the returns process in their words being ‘too complicated’. Avoid this company at all costs I am still trying to get my money back on my order and fear I’m going to have to take it onto trading standards if I don’t get anywhere.”

Odpowiedź od Katch Me
Won’t give me my refund !!
Won’t give me my refund !!! Do not shop here awful customer service

Odpowiedź od Katch Me
AWFUL COMPANY!
AWFUL COMPANY!! Do not shop from here, I brought two dresses in different sizes and shipping ended up taking three weeks so I didn’t need them anymore, I tried returning the items to get a refund following all the correct steps on their website, they came back to me three times asking if I want to keep the items with a discount, I said no and after numerous attempts to email them after a long period of waiting time they finally got back to me with their returns address, this was sent back as per the return instructions. After tracking the item I could see it had arrived back at their warehouse, once again after numerous emails to them they send an email back to me saying that they need a postage receipt before issuing a refund. All proof of postage was forwarded onto them, even though I used the postage label they provided and can clearly see on the Royal Mail tracking it had been received by them. I have not been issued a refund and have now lost £60. This company is a huge SCAM!!!!

Odpowiedź od Katch Me
Awful Company
Awful customer service. I have been trying to contact your customer service to return my money from an order from July. After finally getting a return label after the initial pestering of offering money off the item to stop me returning- I have had no avail of receiving a refund despite having proof of postage. I have emailed various times for your company to start my refund however no one seems to want to reply.
Awful company

Odpowiedź od Katch Me
Refund process is awful!!!!
Refund process is awful!!!!
I made a purchase for 1 dress in July, unfortunately it didn’t fit me it was too big. I emailed about a return and stated it was too big for me. They kept offering me a discount but it did not fit me. I continued with the return and it’s now September the 12th and I’ve only just received an email about a refund, but I’m yet to receive the money. We will see what happens! Awful company customer service is not their priority and they do nothing about it. DONT ORDER OFF HERE

Odpowiedź od Katch Me
THIS COMPANY IS FAKE DO NOT BUY
I’ve seen advertisements for this company for a while now and I couldn’t help but notice the clothes were identical to outcast clothing, when I went into the website I found they actually use outcast clothings images but heavily edited to look like their own - you will not get the same items shown in the image as it is not there’s you will get a cheap, ill fitting version because it is just another “business” trying to make money from cheap china clothes - do not buy from these EVER!!!

Odpowiedź od Katch Me
Shocking - avoid if you can.
Returns Process is AWFUL.
Took three weeks for my order to arrive in the first place. Then when I tried to return a couple of items, I had to go back and forwards with customer service for about a week offering me various discounts to try and get me to keep the damaged items.
When I eventually was given a returns label I sent the parcel back straight away and it has been about two weeks now with no refund. Have emailed customer services three times for an update and heard nothing - don't imagine I'll be getting my money back any time soon, if at all.

Odpowiedź od Katch Me
Took 5 days just to post it
Took 5 days just to post it, delivery said 3-5 working days when paying

Odpowiedź od Katch Me
Absolutely shocking
Absolutely shocking, terrible quality clothing and when you want to return it, they try to stop you by asking you to keep it if they give you 15% back. I had to keep going back and forward until they finally sent me a return label (you can’t return unless they send one) I’ve been waiting over 3 weeks now and still nothing. Awful customer service run by a bunch of people that obviously just want to keep your ££

Odpowiedź od Katch Me
DONT BOTHER
For starters it says fast shipping and it took over 3 weeks to arrive. When I received my items they looked and felt cheap so I wanted to return this process took ages to get through to them. Once I returned the parcel I have had no response or refund and I am so disappointed I sent it back on the 28th July and it’s now the 6th September. I’ve tried to contact them and I’ve had no reply. £40 down the drain

Odpowiedź od Katch Me
Can't return item…
I have tried contacting customer services via many different avenues. Their email social media. They don't have a phone contact (of course )
I want to send back an item but can't until they send me a returns code.
So update now. Between 15-30 to now 50% refund on the item I now have got a Km return label which I have to print out and a further £2:50 will be deducted from me.
Shocking customer services.

Odpowiedź od Katch Me
A joke of a company. Needs investigating.
Exactly as others have said. The delivery and return process is abysmal. Needed to return an item that didn’t fit. States on their website returns are easy and to contact them. I immediately contacted them within a day of my order arriving (which takes a while in itself I may add) to request return instructions seen as these aren’t available on the website.
Over a week later and im still yet to get a response providing me with return instructions or an address to send to.
I have instead received two emails that ignore my request and offer me to keep the items, firstly for a 10% discount then a 30% discount. If the item doesn’t fit, no amount of money off warrants keeping it.
The parcel is still with me whilst I wait return instructions and at this point I’m not convinced I’ll receive any at all. Or by the time they’ve finished p**$**g around, they’ll use the excuse of a 30 day return window.
For the quality of the clothes and the quality of service this place is a colossal rip off and needs investigating. It seems like it’s run by some very unprofessional people.

Odpowiedź od Katch Me
Order took so long to come that it…
Order took so long to come that it missed the occasion it was brought for, when’s items arrived they did not fit properly either. Contacted the sales team a few times now and only had one reply asking which items I would like to Return after I’d already stated in my first email and the order number/ reference! Heard no reply and it’s coming to the end of the return time and had no help or answers how to complete the return whatsoever :(

Odpowiedź od Katch Me
AVOID AT ALL COST
Ordered from here and the outfit was too small. The website clearly states the refund process is simple and hassle free and you’ll receive your refund within 10 days. However when emailing them I got a response asking if I would like 15% off instead and when I said no as the item is to small they then sent this email
“Sorry that you are not satisfied with the item(s). Would you like to keep it if we offer you 30% refund of the item value? As it is complicated to return the item, because we need to confirm the warehouse has received the return parcel first, then we can arrange a refund. As there are so many parcels in our warehouse, it may take a long time to deal with the parcel one by one. So you need to wait a long time to receive the refund.”
Honestly avoid at all cost. I will be taking this matter further. A very very very badly run business.

Odpowiedź od Katch Me
Don’t refund you and just ignore your emails!
I brought two items and received on Tuesday. They don’t look right and wanted to return them. Searched how to return and it’s by emailing them. I emailed them and take agess to get back to you and then offered me a 15% refund to keep it? I don’t get it as I’ve fully put in the email that they don’t look right and do not wish to keep them and asked again for a return label and the details to return. I got another email 2 days later saying the same thing about 15% refund. What is actually going on?? It’s been 4 days now and still no one has emailed me the return form or the label so I can get my refund that I’m entitled to!! What kind of company doesn’t include details how to return an item for a refund that customers are entitled to? I’ve emailed again , I’ve direct messages on Facebook and Instagram about getting this return label and still zilch response. My items cost together £50 so it’s not like it’s little money. This company needs shutting down or addressing as their returns strategy is appalling. No communication atall and no one listens to your first email instead offering discounts when you’ve already explained you don’t want the item. Will defintley be telling my friends and family to avoid at all cost! No point telling me to email you guys again as you never ever respond . Feel like they just want to drag it out so when it gets to 30 days they won’t give you your money back!! Will have to be going to the which magazine and close friends who work for the media to expose this company . Do not buy from here if you want to be robbed and ignored .

Odpowiedź od Katch Me
Scam refund process and communication is non existent
First of all the item I received was horrific quality. Got a size medium and you’d be lucky if it would fit an XS. I have emailed multiple times for a refund and I’ve not had one single response. Do not order from here unless you want to get robbed blind

Odpowiedź od Katch Me
Do not order from here
Do not order from here. I emailed to ask for a return label as my items didn’t fit. They offered me a 15% refund if i kept my order i declined as there would be no point keeping them as they don’t fit. They then offered me a 30% refund and to keep my order as they said ‘the return process is complicated’ I have still not been sent a return label and after reading other reviews i am worried i won’t get my money back at all. Why sell clothes with a 30 day return policy if you are not going to allow customers to return items.

Odpowiedź od Katch Me
I had forgotten to update my address…
I had forgotten to update my address and in panic mode thought what on earth am I going to do?! I used messenger service to try and correct this not holding much high hopes as a lot of companies take 2-3 working days. However, Sammy from the Katch Me team was so quick and helpful to amend this for me in a speedy fashion! I am so impressed with the level of customer service shown.

Odpowiedź od Katch Me
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







