I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered two pairs of jeans, retuned them as fit was not as described - used their online returns label on 12th November, got an email showing items received back on 17th November . STILL not been ref... Zobacz więcej
Reakcja na opinię
Most terrible company. Had one previous order everything fine kept the items and was happy. Second time absolutely diabolical sent me one item the other two are still missing. They obviously don’t car... Zobacz więcej
Reakcja na opinię
Ok, so first of all I ordered outfit which should have fitted up to size 20. The outfit arrived really good quality but would have fitted a size 12! Returns process was simple so don't understand nega... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Dane kontaktowe
Manchester, Zjednoczone Królestwo
- sales@katchme.com
- katchme.com
3,1
Średnia
571 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Been asked if I will accept 15% or 30%…
Been asked if I will accept 15% or 30% refunds instead of full refunds. I was asking for full refunds because all dresses I bought from this company are far too small. I emailed them asking for a full refund and I never heard anything back. Going to phone the police about this company and going to try to shut this company down. Definitely a scammer unfortunately
29 sierpnia 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Customer,
We're really sorry to hear about the experience you've had with us. We would like to clarify that we offer a 30-day return policy, and it was never our intention to make the process difficult for you. We apologize for the delay in responding to your emails, and any confusion the offer of a partial refund may have caused.
Your feedback is valuable to us as we continuously strive to improve our customer service. We assure you that we are not a scam; we aim to provide genuine service to all our customers.
If you could please reach out to us again at sales@katchme.com, we would be more than happy to assist you in the return and full refund process for the items that did not meet your expectations.
Thank you for bringing this to our attention, and we're truly sorry for any inconvenience caused.
Best Regards,
KatchMe Customer Service Team
KATCH ME IS A SCAM COMPANY
I didn’t read the customer reviews and I regret it deeply. This company is a scam. I ordered £70 worth of clothing off their website for them to arrive looking nothing like what they did on the website. Furthermore they didn’t fit and the quality was appalling. I emailed to get refund information and they took days to reply and offered me 15% of my money back instead. I said no and they replied asking if I wanted 30% of my money back to which I said no again. I want a full refund this experience has been attrocious I have never experienced anything like it. If I don’t get information on how to return my parcel and get a full refund I am going to report the company as fraud as this is not in compliance with the consumer right act and is a complete scam. DO NOT ORDER FROM KATCH ME.
28 sierpnia 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Customer,
We're really sorry to hear about your experience with us, and we understand your frustrations. Please allow us to clarify that our 30-day return policy is in place to ensure customer satisfaction and we certainly don't intend to make it difficult for you to get a refund.
If you're not satisfied with the offers we've made, we absolutely honor the option for a full refund upon receiving your returned items. We apologize for any delays or misunderstandings in our correspondence with you.
Could you please provide your order number so we can expedite the resolution of your case? We're committed to resolving this issue to your satisfaction and we'd like to do so as quickly as possible.
You can also directly reach out to us via our email, sales@katchme.com, for more immediate attention.
Again, we apologize for the inconvenience and thank you for giving us the opportunity to correct this issue.
Best Regards,
KatchMe Customer Service Team
Scammers!!
I ordered a skirt and 2 dresses at the start of August neither of them fit me and quality was very poor. When I asked about a refund and return address as there was no label either I was offered a 15% refund to keep the clothes I declined as the clothes were too big again I was offered 30% to keep them again I declined for above reason I just wanted my money back eventually they sent me a return label through email and I sent the stuff back 2 weeks ago but I'm still waiting on my money back!!! They've tried delaying this by asking for proof of return label etc I've sent everything they asked it's not like it was just a small amount of money I spent £70 and want my money back !! And looking at other reviews now I can see I'm not the only one having bother getting a refund!! Save your money and don't buy from Katch Me they're scammers!!!
28 sierpnia 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Customer,
We sincerely apologize for the inconvenience you've experienced. We understand your concerns and are committed to ensuring that our customers have a positive shopping experience with us.
Our policy offers a 30-day return window, and we always strive to process refunds as promptly as possible once the returned items have been received and inspected. We understand that the offers made to you were not satisfactory, and we apologize for any confusion or delay this may have caused.
Please provide us with your order number or any other relevant information, and we will look into this matter urgently. You can also reach out to us at sales@katchme.com for a more immediate response.
We deeply regret any stress or inconvenience caused and will do everything we can to resolve this matter to your satisfaction.
Warm regards,
KatchMe Customer Service Team
DONT BUY
Bought an outfit from here which surprisingly came on time. The quality was quite poor and I emailed to ask for the returns form/details. This was last week, and I was asked if I wanted a 15% refund, to which I rejected immediately and pressed for the returns address. I have emailed four times now. Long story short, I'm still waiting for details so I can return the items before the return deadline closes.At this point, I'm going to report this as fraud to my bank. Don't buy from here.
20 sierpnia 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Customer,
I sincerely apologize for the inconvenience you've experienced. We understand your concerns and genuinely want to make things right for you.
Firstly, please be assured that we do have a 30-day return policy. If you wish to make a return or exchange, you are still within the time frame to do so.
We've been experiencing a high volume of inquiries lately, which might have caused some delays in our response. I'm truly sorry for this oversight. To address your issue promptly, I'll provide you with the return address and necessary details shortly.
Please rest assured, we are committed to ensuring that your interests are protected. Once again, I apologize for the inconvenience and thank you for your understanding and patience.
Best wishes,
KatchMe Customer Service Team
Do not use 1 month delivery/ 2 month refund
Ordered around £150 of dresses in bulk.
Took around 4 weeks to arrive and majority of the clothes were bad quality or absolutely nothing like the pictures.
Had to chase for about 2 weeks just to get the refund label via their email along with chasing for a further 4 weeks to get any correspondence for the money back.
Make sure to return with signed delivery and keep your receipt - they even try and get away with querying the weight of your parcel so keep details somewhere safe.
Wouldn’t recommend to anyone
13 czerwca 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Customer,
We are genuinely sorry to hear about the experience you had with our service and the delay in both the delivery and the refund process. Our goal is to offer our customers the best shopping experience, and we apologize for falling short in this instance.
Please understand that we are always working on improving our services. Regarding the issues you raised:
We acknowledge the delays in delivery and refund. We assure you that we are continuously working on streamlining our processes to avoid such lapses in the future.
We understand your concerns about the quality of the products you received. We will certainly look into the quality control of our items to ensure that they match their online representations.
We highly recommend that customers return items with a signed delivery and keep their receipts for situations just like this. Your feedback will help us emphasize the importance of this to all our customers.
If you haven't yet received your refund, please contact us directly at sales@katchme.com with the details of your order, and we will prioritize resolving your issue.
Thank you for bringing this to our attention, and we apologize for any inconvenience you've endured.
Best regards,
KatchMe Customer Service Team
Highly recommend ☺☺
I dont know why ther are so many bad reviews i got my order within a week off ordering my outfit is perfect and got updates about delivery the whole time im very happy and will be ordering again 👌☺☺☺☺☺☺☺☺☺
18 sierpnia 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Tasha,
Thank you so much for your positive review! We are committed to providing quality products to our customers.
We're delighted that you liked the outfit and found it as depicted. Your satisfaction and feedback mean a lot to us.
If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
The Katchme Team
Scam !!!
Ordered clothes from here and wanted to return them, company have not replied and offered a 15% refund?!
This isn’t in there policy.
Please don’t order it is a scam !
17 sierpnia 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Customer,
We sincerely apologize for the inconvenience you've faced with your order and our service. We value each customer and are genuinely sorry that your experience was not up to our usual standards.
Firstly, let us clarify that our return policy allows for returns within 30 days. If you are not satisfied with the offer we provided, you are absolutely right to decline it. If you wish to proceed with a full return, we will be happy to assist you.
We understand your frustration and disappointment, especially when things don't go as expected. We assure you that this is not typical of our service, and we are continuously working to improve our customer experience.
Please contact us again with your order details, and we will make sure to guide you through the return process promptly.
Thank you for your patience and understanding.
Best regards,
KatchMe Customer Service Team
No returns!
No help whatsoever when trying to return order.. emails messages and comments on posts all ignored
11 sierpnia 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Customer,
I am deeply sorry to hear that you've had a negative experience with our service. Our primary aim is to ensure our customers are completely satisfied with both our products and our service, and we apologize if we have fallen short in this instance.
Please be assured that we do accept returns within 30 days from the date of receipt. If there was any miscommunication regarding this, we sincerely apologize for the confusion.
If you're not happy with your purchase, we absolutely do not expect you to 'keep it'. We believe in the quality of our products and want our customers to love what they've ordered.
To rectify this situation, could you please email us at sales@katchme.com with your order number and the details of the issue? We'll make it our priority to resolve your issue promptly.
Once again, we're sorry for the inconvenience and thank you for your patience.
Best Regards,
The KatchMe Team
NO ITEMS OR REFUND - AVOID
Ordered July 17th, with a dispatch email sent the following day with the sketchiest looking tracking website that i couldn’t make it out what i was actually looking at , the royal mail tracking has said ‘expecting your item’ for nearly 4 weeks now , and the original sketchy tracking they sent me no longer works! It has now been 20 SOMETHING WORKING days , when it states 3-14 working days , emailed with no response , wish i checked reviews before ordering! No bag and no refund in sight and the event has now passed that i needed the bag for
13 sierpnia 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Customer,
First and foremost, I sincerely apologize for the inconvenience and disappointment you have experienced. It is certainly not the standard of service we aim to provide, and we deeply regret the lapse in communication and delivery.
It sounds like there might have been an issue with the shipment or tracking of your order. We would like to rectify this for you immediately. Please contact us directly at sales@katchme.com with your order number, and we will investigate the matter promptly.
Your satisfaction is of the utmost importance to us, and we are committed to ensuring you receive your order or a full refund. Thank you for bringing this to our attention, and we hope we can resolve this for you soon.
Warm regards,
The KatchMe Team
Items were definitely poor quality…
Items were definitely poor quality although they did look as they do from the images I was disappointed overall. The returns process is a shambles - so you first need to contact them via email to ask where to send your return ? They emailed me back two separate times offering me discounts to keep the items I do not want ??! So this just delayed the entire process anyway. Once I got the details I made my return and waited 2.5 weeks with no update. I reached out, didn’t hear back so emailed again and sent a Insta message - nothing for days. Eventually over 3 weeks on I got a reply and my refund was processed but still .. the refunds process needs work for sure
11 sierpnia 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Customer,
First and foremost, I sincerely apologize for the issues you've faced, both in terms of product quality and the returns process. We understand how disappointing and frustrating this must have been for you.
It's our responsibility to ensure that our products meet high standards and that our customer service is prompt and efficient. Clearly, we fell short in this instance, and for that, I apologize.
I understand the discount offers we provided weren't satisfactory, as you were looking for a return. We will work on improving our return process to ensure it is more streamlined and free from unnecessary delays. Your feedback is invaluable in helping us identify areas that need improvement.
Thank you for your patience and understanding throughout this process. We genuinely value your business and feedback and hope we can restore your trust in the future.
Warm regards,
The KatchMe Team
Terrible company to buy from
Terrible company to buy from, items of clothing are incredibly see through. Shock horror, offered me several percentages of a refund and to keep the clothes. I sent the items back on recorded delivery and they’ve emailed back to say their warehouse hasn't received even though I’ve seen it delivered and signed for. Awful people running this company, I’ve read the reviews on here and similar cases of people never receiving refunds. How they can sleep at night knowing they’re stealing others money. This company won’t be along forever. I would put a complaint it with Trading Standards.
9 sierpnia 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Customer,
First and foremost, I want to offer our sincerest apologies for the difficulties and frustrations you've experienced. We understand the concerns you've raised, and it is deeply concerning for us to hear of such experiences.
It's unfortunate to hear about the issues with the quality of our products. We take feedback seriously, and we'll definitely look into the quality assurance process for the items you mentioned.
Regarding the returns, if you have a record of the delivery being signed for, please forward that information to us. This will significantly aid in expediting the investigation and ensuring that you receive your refund.
We understand the importance of trust in our business, and it's never our intention to leave our customers feeling undervalued or taken advantage of. Your feedback, and others', are invaluable in helping us make necessary improvements.
We would be grateful for the opportunity to resolve this issue and regain your trust. Please reach out to our customer service directly, and we'll do our utmost to rectify the situation.
Once again, we deeply regret the inconvenience and distress you've experienced.
Warm regards,
The KatchMe Team
SCAM
If I could give zero stars I would
Please DO NOT use this site it is a SCAM
I put in 2 separate orders, the first one being just one dress which they messed up and sent me the wrong item
I had already ordered my second order before receiving the first. My second order had 4 or 5 items in it and arrived after quoted delivery date
It is very hard to navigate their website regarding returns and their policy is not clear at all
I read that I had 14 days to return, I emailed the company asking to return my first order only to be told i only had 3 days to email for a return and to keep the dress (that I actually never ordered)
I explained to them that they were at fault for sending the wrong item and provided evidence of their 14day return policy I had read on their website and they replied with a separate return policy.
I then emailed to return my second parcel within 1 day and their response was “keep the items and we will refund 15%” which is ridiculous.
I told them I wanted to proceed with a full refund and they then offered me 30%
After emailing back and forth, they sent through their returns address and I sent items away- only for it not be able to be delivered and it’s now lost.
They have no contact numbers or customer service.
This website is a SCAM
this also happened to a friend of mine at the same time.
11 lipca 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Customer,
I'm deeply sorry for the experience you've had with our company. The events you've described are concerning, and they are far from the standards we aim to uphold.
Mistakes can occur, but it's the resolution and communication that is paramount. I regret that you were provided with confusing and contradictory information regarding our return policy. Please allow us to correct the discrepancies and take measures to ensure that others do not face similar confusion in the future.
Regarding the lost items, we want to get to the bottom of this. If you can provide us with tracking details and any other relevant information, we'll promptly investigate.
Your feedback and that of your friend is invaluable. We understand that the core of a successful business is trust and satisfaction. We genuinely wish to rectify the situation and prevent similar issues from arising in the future.
Please get in touch with us directly so we can address your concerns thoroughly and promptly. We want to rebuild your trust in our brand and ensure that you and others have a positive experience moving forward.
Warm regards,
The KatchMe Team
ABSOLUTELY AWFUL
ABSOLUTELY AWFUL! Please do not order from this company, they will answer your messages until you want a refund. You have to email to get the return information but they will purposely not answer you until the timeline to return has passed meaning then they can only give store credit. I continuously argued this point until they said yes just this one time they will accept. So I returned the items just to never hear back from them again🤣. So I lost the original money, and the money to return the parcel to them and any potential store credit as they now refuse to answer any emails or instagram messages. Honestly a scam of a company. By the way, I didn’t keep the clothes as they were absolutely shocking! Awful quality, awful fit, please spend your money elsewhere
1 lipca 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Watkins
,
I am sorry to hear that your experience with KatchMe did not meet your expectations. I want to assure you that we value every customer and we're committed to resolving any issues you may have had.
Upon reviewing our system, it appears that one of our customer service representatives, Sammy, responded to your email regarding a return and refund on July 22nd. If you did not receive this email, it could be due to a technical glitch or the email might have ended up in your spam folder.
As per your package return, there might be a delay in processing the return due to transit or customs clearance. It is not uncommon for return shipments to experience such delays.
We apologize for the inconvenience and confusion caused. To address this promptly, could you please send a direct email to me at sales@katchme.com, with your order number, and any relevant information about your returned package (like the tracking number)? I will personally look into this matter and ensure it gets resolved.
Your feedback regarding our products is also important to us. We always aim to deliver high-quality items that meet our customers' expectations. We will be addressing these concerns with our product team.
We are deeply sorry for any frustration we may have caused and we appreciate your patience.
Best Regards,
The KatchMe Team
The WORST company.
If I could rate this company a ZERO I definitely would! They are brilliant with communication until you want to return your items for a full refund. Clothing is nothing like described and the material is almost as shocking as their customer service. I’ve practically given up with chasing my money back (over £100 so I want to save as many people possible from being scammed. AVOID! AVOID! AVOID!
EDIT:
Since this review, I have received a message from katch me asking for me to contact their sales team, which I haven’t done as it’s just a generic message meant to continue their shoddy communication so it appears solve their issues. THEY DO NOT.
Katch me, you have all my details,tracking number and receipt for my order, why don’t you get YOUR sales team to email me instead.
26 lipca 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Shaylor,
I'm really sorry to hear about your experience - it's not the kind of service we strive to provide at KatchMe. We deeply value our customer satisfaction and the feedback we receive. I understand that the situation has been frustrating for you, and I apologize for any inconvenience it has caused.
Your complaints about our clothing and customer service are taken very seriously. Our goal is to provide products that are high-quality and meet your expectations, and our customer service team should be there to support you when you have issues. It sounds like we have fallen short of our standards in your case, and I would like to personally address the situation.
If you could please contact me directly at sales@katchme.com with your order number, I will make sure that your issue is resolved as quickly as possible.
Thank you for your patience and understanding.
Best Regards,
The KatchMe Team
Customer service…/order
The items I received were not the same as in the pictures and was made very poorly. I emailed them and were asked three times did I want to keep them and keep 15 percent of my money. Never again! This website is a scam! Why should I pay for shipping and handling when they are sending false items.
23 lipca 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Customer,
I'm very sorry to hear about your negative experience with your order. At KatchMe, we always strive to provide high-quality products that match the descriptions and images on our website. If there is a significant discrepancy, that is certainly not acceptable, and we want to rectify this.
Please accept my sincere apologies for the inconvenience caused. As for the return shipping, I understand your concerns. Usually, customers are responsible for the return shipping fee, but given the circumstances, we would like to take a closer look at the issue.
Please send an email to sales@katchme.com including your order number and some photos of the items you received. This will help us better understand the situation and take appropriate actions to resolve the problem.
Thank you for your patience and understanding.
Best Regards,
The KatchMe Team
TERRIBLE RETURN PROCESS
I have been trying to return my items for nearly 2 weeks now, I sent the package back as they requested with Royal Mail tracking I paid for and a word document attached explaining exactly what items I will be returning, they did not message me to tell me that the items had been received and now I am getting very poor communication regarding my refund. Very bad service, they now have the returned items and I still have no refund.
25 lipca 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Customer,
I am really sorry to hear about your experience. This is definitely not the standard of service our customers should expect from us. We aim to process refunds as quickly as possible once we receive the returned items.
There might be some delay due to a high volume of returns or some other unforeseen issues. However, it's our responsibility to communicate with you effectively during this process and we sincerely apologize for any inconvenience caused.
Could you please send us an email at sales@katchme.com with your order number, tracking number, and a brief description of the issue? We'll promptly look into the matter and ensure you get your refund as quickly as possible.
Thank you for your understanding and patience.
Best Regards,
The KatchMe Team
Terrible terrible service
Terrible terrible service, order looked smithing like the image and they said I had 3 days to return!!! When I said I wasn’t happy their response we ‘you will have to keep it’ . Never had such bad service.
22 czerwca 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Carlson,
I am deeply sorry to hear that you've had a negative experience with our service. Our primary aim is to ensure our customers are completely satisfied with both our products and our service, and we apologize if we have fallen short in this instance.
Please be assured that we do accept returns within 30 days from the date of receipt. If there was any miscommunication regarding this, we sincerely apologize for the confusion.
If you're not happy with your purchase, we absolutely do not expect you to 'keep it'. We believe in the quality of our products and want our customers to love what they've ordered.
To rectify this situation, could you please email us at sales@katchme.com with your order number and the details of the issue? We'll make it our priority to resolve your issue promptly.
Once again, we're sorry for the inconvenience and thank you for your patience.
Best Regards,
The KatchMe Team
Do NOT buy of this company
Do NOT buy of this company its a total scam any good reviews are clearly left by people they’ve asked to leave a review. So wish i read reviews on here before buying everyone has the same issue as me. Refused to give me a refund becuase it was over 3 days! Your entitled up to 14 days, had to send multiple emails saying i do NOT want a ‘15% refund and be able to keep the item’ why on earth would i keep a rubish quality dress that doesnt fit for a 15% refund!? No i want a full refund. EVENTUALLY got sent an address to return to (happy to give to anyone else who is suffering from this companys scam) but now im scared to even send the item back because no doubt they wont even give me a refund and just keep the item because thats clearly the type of scamming rotten people they are at this company
NEVER BUY
EDIT: Still waiting on a refund now when ive had to ask them why i havent been refunded multiple times to be told ‘please be patient’😂 lost all patience with this joke of a company long time ago still waiting on money back (Aug 12th)
Please dont waste time buying from them
19 lipca 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Louise Hope,
I'm truly sorry to hear about the issues you've experienced with your order, and I can understand your frustration. I assure you that we are committed to providing the best service possible and aim to resolve any issues as quickly as we can.
In terms of our returns policy, I apologize if there has been any confusion. We do indeed accept returns within 30 days from the date of receipt, and it is not our intention to discourage any customer from making a return if they are not fully satisfied with their purchase.
I apologize if you have felt the need to question our integrity, as we take these matters seriously and are here to help. We can confirm that once we receive your returned items, your refund will be processed accordingly.
Could you please send an email to sales@katchme.com with your order number and the issues you've experienced? We will investigate this as a matter of urgency and ensure you receive the necessary assistance.
Best Regards,
The KatchMe Team
This company told me I am unable to…
This company told me I am unable to return the items as it’s outside the 14 days, I can see for another customer they’ve advised the return window is 30 days, they are giving gals information. The clothes they sent me are NOTHING like the photo, quality and sizing is all wrong! Do not shop here
19 lipca 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Customer,
I'm sincerely sorry to hear about your unsatisfactory experience. I assure you that our intention is to provide clear, accurate, and consistent information to all our customers.
Regarding the return window, we allow returns within 30 days of receipt. It's possible there was a misunderstanding in previous communication, and for that, I apologize. You are absolutely within your rights to return items that didn't meet your expectations.
As for the discrepancies you noted between the product photos and the actual items, I would appreciate more information so we can address this appropriately. We strive to accurately represent all our products on our website and take issues like this very seriously.
Please reach out to us with your order details at sales@katchme.com, and we'll expedite a resolution for you.
Thank you for your patience, and we appreciate your understanding.
Best regards,
The KatchMe Team
Ordered 3 dresses near 3 weeks ago
Ordered 3 dresses near 3 weeks ago , only received 2 on Friday third one nowhere to be seen . Material is brutal . Terrible customer service I was waiting a week for a reply. Considering I spent nearly 100€ I am disgusted. Do not shop here
30 czerwca 2023
Opinia niezależna
Odpowiedź od Katch Me
Dear Customer,
I'm really sorry to hear that you're unhappy with your recent experience at KatchMe. We always strive to provide our customers with high-quality products and top-tier customer service, and I'm sorry to hear that we've fallen short of these expectations in this instance.
As for the missing item in your order, please rest assured we will look into this immediately. If you could provide your order number, we will expedite the investigation.
Regarding the quality of the dresses you received, we would like to hear more about your concerns. Our aim is to improve our products and services based on customer feedback.
Again, we apologize for the inconvenience you have experienced and appreciate your patience as we work to resolve this issue.
Best regards,
The KatchMe Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.