Kangarooparking Recenzje 

894
•
Wynik TrustScore: 2 na 5

2,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Poor customer service, especially terrible when picking up car on return to UK. Drop-off only mildly annoying: hard to contact them by phone, then slow to arrive. Phone calls sounded like chaos at th... Zobacz więcej

Oceniono na 3 z 5

I have used this company twice, once for 2 months and another for 3 months. The price seemed excellent value, however twice car came back filthy, dashcam unplugged and not working correctly, and I no... Zobacz więcej

Oceniono na 1 z 5

We used kangaroo at Heathrow T3, booking via Compare Airport parking. They failed to answer the phone when we called as instructed 20 minutes before arrival and took over 30 minutes to arrive to col... Zobacz więcej

Oceniono na 2 z 5

Do not use Kangaroo parking. They are awful. Unfortunately I booked using another company name which is operated by them. The level of customer service is as bad as I've experienced. They keep y... Zobacz więcej

Informacje dotyczące firmy

  1. Parking

Napisane przez firmę

Airport meet and greet service


Dane kontaktowe

2,1

Słaba

Wynik TrustScore: 2 na 5

894 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,1

Wszystkie recenzje

(894)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 62

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Frustrated and Late!!

If you are not in a hurry then this company is fine. Waited 40 minutes for car to be picked up, even after giving them a 20 minute warning of our arrival so that's an hour from first call. Same on the way back, phoned after collecting our luggage as asked and it was an hour from this phone call before the car turned up. Watched so many other people who had used other companies turn up and their car was either waiting for them or turned up a few minutes later. Thought we would save time using Meet and Greet but definitely not with Kangaroo Parking. Only plus side is they answer their phone really quickly but the information they give you is BS.

3 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Terrible experience

Terrible experience. I had to wait around 40 minutes both when dropping off and collecting my car. The delay on return caused me to overpay airport parking fees, and although I was promised reimbursement, no one has responded to my calls, messages, or emails. To make matters worse, the car was returned covered in bird droppings, showing clear neglect. Very unprofessional service—would not recommend.

20 maja 2025
Opinia niezależna
Oceniono na 1 z 5

TERRIBLE

TERRIBLE - AVOID
The only reason this company appears cheaper is because you have to pay the entrance and exit fees for the carpark. That aside, the number hardly ever gets answered and our car took 1hr 30 to get dropped off despite us calling as we got off the plane. The car turned up absolutely filthy and had obviously been driven a long way.

27 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Terrible

Terrible - not cost effective- meet and greet with no meet or greet - quicker to get public transport home and we live over an hour away from the airport - AVOID

27 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Use this parking company at your peril

Use this parking company at your peril! Car drop off, we rang as requested 30 mins before arrival and the driver was still another 30mins before arriving to collect the car. Very frustrating when you want to drop and go.
When we got back we rang to collect car once cases collected, we were told that the car would be 30 mins. I expressly asked if it was going to be longer please tell me as we have experienced other companies being longer than told, but was reassured it was 30 mins. 35 mins later I rang back and was told another 15mins, then after that the driver rang and was another 10 mins, therefore a total of 1 hour to get my car back. Having stood in the cold for 30mins after a long flight when you want to go home is not fun!
In addition I do not know how far the parking is from the airport but the car had been driven 30 miles since drop off, therefore 15 miles away, no wonder it takes nearly an hour to get your car back.

26 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Kangaroo cowboys

On return today our car was dropped off covered in bird droppings and dirt. Guy got out of the car, handed me keys and disappeared. This was waiting for over an hour for the car to be returned.
My mistake that I never recorded my mileage when I dropped it off as looking at the mess it was in I’m sure it had been driven more than to where they park it. Looking at other meet and greet firms it was apparent that they are far more professional than Kangaroo parking.
Cowboy parking more like.
AVOID AVOID AVOID

21 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Stay away from these crooks!

Stay away from these crooks!
They make you pay the car park exit fee on your arrival/drop off and at collection, so it doesn’t make them any cheaper.
On return it took an hour from calling in the baggage hall to delivery of the car. It was dirty and I’m convinced it had been driven about- can’t prove that- the reputable companies warned us while we were waiting about multiple complaints.

20 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Extremely Disappointed – Car Damaged and Poor Customer Service

I had a very bad experience, far below any reasonable expectations. My car was scratched while in their care — something that simply should not happen in a professional service. I contacted customer service immediately, but it took them nearly three weeks to respond, and only after I sent multiple emails and made several calls.
Their response? No apology, just said that I book a repair at a garage they work with near Heathrow - ONE option!!! It is more than 2 hours drive from me, so I won't go there obviously. I'm now left with a repair bill of several hundred pounds.
Absolutely terrible service and unacceptable handling of the issue. If you're trusting them with your vehicle — think twice.

22 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

AVOID THEM! BAD SERVICE!! DAMAGED OUR CAR!

Our car was returned to us completely covered in bird droppings and debris. When we contacted them, they conveniently claimed to be just booking agents and refused to take any responsibility for where the cars are parked. As a result, our car now has bird poop etching on it that won't come off without a polish or a new paint job. We waited nearly an hour calling them to arrange for the car to be collected, and when we finally reached them, they had left our car in a corner of the parking lot with the key placed on the front wheel. To make matters worse, I had to drive a two-hour journey home, hardly able to see clearly through the windshield because it was so badly covered in mess. It was an absolute hazard. They clearly don’t care! I wouldn’t recommend using them!

6 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

scammers do not use them stay away from…

scammers do not use them stay away from these guys!.. they used my car while I was on holidays, got my car involved in an accident, didn't tell me anything about it, didn't offer me any help or assistance. dropped the car off at the airport all damaged. refused to see me face to face. didn't give me a post code for their office. after researching about them myself, the carpark doesn't exist.

5 maja 2025
Opinia niezależna
Oceniono na 1 z 5

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY.

I had used their service for 2 weeks and it seemed very sketchy from the get go. I had left £24 on my glove box and this was stolen when they returned the car. I called and was told they would look into it but I'm yet to have a response. Avoid this company at all costs and just pay a little extra to go with someone else.

25 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Don't use this company!

We left our car with this company for two weeks, and while we expected some dust, we were absolutely shocked by the condition we got it back in. The car was completely covered in bird droppings—far beyond what could be considered reasonable.

To make matters worse, the driver who returned our car showed zero accountability. He didn’t apologize or acknowledge the issue and instead told us it wasn’t his job to communicate with us about this. That level of customer service is completely unacceptable.

If you’re considering using this company, I’d strongly advise checking reviews first—something we unfortunately didn’t do. This experience has left us extremely disappointed, and we won’t be using them again.

3 marca 2025
Opinia niezależna

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