Poor customer service, especially terrible when picking up car on return to UK. Drop-off only mildly annoying: hard to contact them by phone, then slow to arrive. Phone calls sounded like chaos at th... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have used this company twice, once for 2 months and another for 3 months. The price seemed excellent value, however twice car came back filthy, dashcam unplugged and not working correctly, and I no... Zobacz więcej
We used kangaroo at Heathrow T3, booking via Compare Airport parking. They failed to answer the phone when we called as instructed 20 minutes before arrival and took over 30 minutes to arrive to col... Zobacz więcej
Do not use Kangaroo parking. They are awful. Unfortunately I booked using another company name which is operated by them. The level of customer service is as bad as I've experienced. They keep y... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Airport meet and greet service
Dane kontaktowe
Leven way, Ub32ss , Hayes, Zjednoczone Królestwo
- 02070418278
- Info@kangarooparking.co.uk
- kangarooparking.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I would not even hesitate to book this again!
I can’t fault my experience with this service.
Yes upon reading some of these reviews my car was a little delayed in being dropped back- but I was kept up to date the entire way through the collection and drop off process and noted it was during busy periods and there is traffic surrounding Heathrow.
I was met by Danny - he told me where the car would be as I was thinking about the range my car had for my return- and he filled me with such confidence in leaving my car safely in his hands as I just appreciated the honesty.
The only point I would raise is both the drop off and pick up car parking charge is your responsibility to pay which was not in the T’s and C’s and therefore extra to what you pay up front which I’m not sure is the same with every company but made this more expensive than some others. However, I would take that knowing the care is looked after.
The responsiveness of all phone calls was immediate too.
Thanks Danny and team. Will use again. x
Very professional young lad
Very professional young lad Hashim, well mannered and handled the service excellently. Will be using this service again.
Quick pick up and drop off by Driver…
Quick pick up and drop off by Driver Hashim
The service was really good helpful and…
The service was really good helpful and very understanding the staff was really good these one gentleman called Danny he was very helpful and word very professional thank u for ur services and I will consider to use this service again and to others
Danny best guy
I will use again there service,specially guy name "Danny".Very nice guy and very helpfull.
This company does not deserve your…
This company does not deserve your business. The staff were very rude and unprofessional. Please avoid using this company.
Any reviews you see on Comparer Parking seem fake, so do not hand over your valuable car to them. I travel regularly and have experience with many airport parking companies, but this one is by far the worst.
I strongly recommend finding an alternative. Please do not use this company. 🙏
Rogue criminals
Joint of a company. Complete frauds. Dont answer any of the telephone calls. Make you pick your car from random locations. Cause significant damage to the car too. AVOID AT ALL COSTS.
Hopeless - do not use
Hopeless - had to wait now for over 45 minutes still no prospect of our car turning up - do not use
Wouldnt wish this place on my worst enemy
Absolutely horrible business wouldnt even want my worst enemy to use them
Shocking experience!
Shocking experience!! The number given wasn’t answered when I called 30 mins from the airport: I had to make another arrangement to park elsewhere, at huge cost and inconvenience. The driver did eventually call 30 mins after I was due to meet him and I haven’t been offered a refund yet…
Absolutely shocking/terrible
Absolutely a disgrace. Had to wait over 1h to collect my car. The person on the phone was so rude, they shouldnt be running a business
A the time of dropping the car I had no…
A the time of dropping the car I had no problems. However, when I picked my car, I had to wait 45 minutes even though I call them 30 minutes before. When I picked my car it was not clean, there were empty envelopes on the floor. A few days later, I received a penalty for driving within the ULEZ and not having paid the fee (dated from the day before to my arrival). I have tried to claim this and they are ghosting me. Extremely disappointed with the service, at the end I payed more than if I would have hired a well known and more expensive company.
They lost our keys and we waited two…
They lost our keys and we waited two and a half hours until they found them. I had to call them to find out what the delay was.
A right mess in my car upon return
The state of my car when I got back was shocking, there was mud everywhere on the driver side floor. There was also rubbish on the passenger seat so I can only imagine what they have been up to whilst they had my car. In hindsight I regret not taking a picture of the mileage and fuel. I know for next time not to book this company and suggest you don't either.
Item stolen from car
Item stolen from car! On return I noted my sunglasses had been stolen from the car (sadly expensive ones given as a present by my wife). On emailing they stated 'we do not have visibility or control over the condition or contents of the interior during the parking period', so your vehicle is not secure! Do not use this company and if you do, make sure you take anything remotely valuable out of the car.
Zero trust with a pinch of vandalism thrown in
After providing all times, flight detals and calling upon arrival my car was still not there and I had to wait for over 45 mins which defeats the meet & greet service. More importantly my glove compartment was broken open and mechanism all broken and all contents on the floor of my vehicle with no explanation, when I called to complain for them to rectify and reimburse me for this I was told to email which I have 3 times providing photos etc and zero response. Never again.!!!
Do not use.
Do not use.
Paid to enter and exit car park *hidden extra of £15.
Waited 25 minutes, was told we would be called when car was on its way. Called them back 25 mins later and it had been dumped in car park with key left on wheel.
Both the glove box and centre arm rest console had been rifled through with contents left outside of the compartments.
Do not trust this company, they should be shut down.
I would probably give a zero rating
I would probably give a zero rating. We have been waiting for 1 hour but there is no news of the car or the driver. They stopped picking up the phone as well after 20 mins. This is awful. Please never book with them.
Update on the review. Got the car after 2.5 hrs. Excuse is traffic. We saw absolutely no traffic on the way back. Terrible experience
Awful service
Awful service. Phoned once got my bags and was told 20mins which is standard.
Made my way to the car park.
Twenty mins was untrue. When called they said they would call me back they didn't.
Called again and told an hour away.
Could not explain why. Panicked and hung up me
Stiĺl waiting for my car..
Update, they refuse to engage, give answers and just hang up when you say you don't believe them
1hr 20 mins waiting still no car.
Final update 1 hr 50mins I have a car.
The driver only picked it up to deliver it to me 25mins ago.
In short they lie. Trip computer on the car told me it had only been going for 27 mins when it got in it
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