JYSK UK Recenzje 815

I normally don’t write reviews, but this experience has been unacceptable.

I purchased a wardrobe from JYSK (order 7U207102171125153351) and received confirmation that it was ready to collect. Since I couldn’t collect it immediately, I tried to contact the Coventry store — 15+ phone calls in a single day and many more over two days. No one answered.

I then filed a complaint (Case 28704910). Customer service apologised and promised the store manager or district manager would contact me within 48 hours.

It has now been several days, and I have received no phone call, no email, absolutely nothing.

The lack of communication is exactly what I complained about — and it still hasn’t been addressed. It gives the impression that both the store and JYSK UK are simply ignoring customers after they have taken payment.

This is extremely disappointing and has seriously damaged my confidence in the brand.
I still have no update on my paid order, no contact, and no resolution.

JYSK, this needs urgent attention.

I visited JYSK Derby last Saturday (day after Black Friday) and was really disappointed with the experience. The shop was messy, with products left out of place and aisles difficult to navigate. It didn’t feel organised at all. Rubbish just everywhere.

What made things worse was that there were only two members of staff working on one of the busiest shopping days of the week. I thought Both were clearly doing their best, but the queues were long and slow, and there was no one available to answer questions upstairs. When finally got the the front of the queue. I asked a very rude older worker a question and because I wasn’t buying anything at that exact moment he told me to just go online and shouted for the next customer. Baring in mind I had waited to be helped. Even the poor customer behind me looked bad for having to ask me to move, but that’s ok, as the older worker abruptly said ‘move out of the way’.

Overall, it felt understaffed and poorly managed with one incredibly rude member of staff. Management of the store clearly need to look into this. Not the level of service I expected, and I left without buying what I came for. I hope they improve soon.

Contacted customer service for a return. Was told they could collect or I could take it to store. Took it to store and the manager, who I was informed was David, refused on 5 occasions to return. In the end he took 10% off and took the item as a return. During the process he was extremely rude and arrogant.

I placed a click and collect order. Arrived and they can't find the items!!! I received texts yesterday and this morning to say order was ready. We have driven over an hour. No order!

This is honestly the worst customer service I have ever experienced. I waited more than two months for a defective coach to be sorted, and I still received absolutely no real help. They claim they ‘helped’ me by sending a replacement I never received (lost in delivery was their excuse) and issuing a payment I never confirmed, all to an account that doesn’t even exist , in use. I called in 2 minutes and in the call they told me they cannceled the refund , and after a week of waiting time, they did not help at all. The whole situation is unacceptable. I will never buy anything from them again, and I’ll make sure everyone I know avoids them too.

If you order home delivery then the service is shocking! Been waiting a week to be told they have lost one of my items. Agreed to have delivery of one to find out it is 8 days away for delivery that’s over two weeks from my online order. I still have to wait to find out when my other item will be delivered. Shocking customer care despite me raising this four days ago. Will have to wait and see if the products any good otherwise it’s going back. Wanted to give you an honest description of my experience. This would never happen in Denmark buyer beware is my advice

Absolutely awful company told item was back in stock so ordered and paid, told it shipped so get rid of old chair then told it’s discontinued no refund

ABSOLUTELY DISGUSTING COMPANY

Barry

Ordered a bed online. Told it would take 8-13 working days.
Eventually, got an email after 15 working days, to say it was being shipped from Denmark, and that it would arrive within 20 working days of the original order.
Apart from them moving the goal posts on delivery time, we're now at the end of day 20, and still no notice.
I could have cut down a tree and made my own bed in the time it's taken them to get a bed to me.
Never again. They aren't a poor mans' Ikea, they are just poor... full stop.

Totally incompetent online ordering and delivery service.Takes ages to arrive and arrives damaged and with items missing.They have a cheek charging £50 for delivery.Then you have to wait hours for a callback.Save yourself the hassle shop elsewhere.

SCAM • Extremely disappointing experience. I placed my order on November 18 and still have no information about when it will be delivered. No one answers the phone and the chat simply doesn’t exist. Completely unprofessional service.

Excellent product, great in-store service (in Rotherham especially :) and fantastic delivery team (Mr Singh and Manish, who went above and beyond to help bring in the furniture I had ordered).

Took a gamble after reading the reviews. Ordered a desk chair on Monday, arrived on Saturday. Great service. Maybe avoid click and collect

JYSK Blackburn believe they can make up their return policy on the fly & not honour the written company policy. I purchased 2 pillows in Sept & attempted to return them sealed & unused in November. They advertise an unlimited returns period policy for unused items but when I tried to return I was told pillows have a shorter return period for hygiene reasons.

The staff, including the Assistant Manager who served me during the purchase & failed to mention any exception to the unlimited return policy for pillows, were unable to show me where this policy is detailed anywhere.

This is a breach of the Conumer Rights Act 2015 that states in section 68 that all terms of a contract should be written transparently & failure to do so is a breach of the purchasing contract between a customer & business.

I was also told that a sealed box isn't proof that the pillow is unused. This is nonsense. There is no logic to the alleged limited return policy for hygiene reasons if a seal can't guarantee hygiene at any point post purchase.

They are misleading their customers & punishing them with undisclosed return conditions that they don't make public knowledge.

This is an underhanded & shameful business practice. I'm waiting to see if they will accept their wrongdoing & issue my refund at the 3rd time of asking!

Edit: After also contacting the customer service email I received a phone call from the manager who apologised for the experience & processed my return.

I went into Mansfield Store today and I was helped by Brandon and Nat. Can I just say that these two really are a massive credit to the company. Could not be more helpfull if they tried nothing was to much trouble for them .
Thank you Nat and Brandon ❤️

I planned to purchase a coffee table from JYSK but wanted to see it before buying. The Mansfield store showed that it had 2 in stock. I made a 28 mile round trip to Mansfield specifically to view the table but when I arrived, it was positioned on a high shelf so could not be seen. I asked the shop assistants - Natalie and Brendan, if they could get the table down for me to view but they informed me that this was not possible due to health and safety. If the items are in stock and are shown as available on their website, surely they should be placed in an area that is easily accessible and where customers can actually see them. Otherwise, what is the point in having a store? If the items genuinely cannot be accessed at the time due to health and safety, the shop assistants should have offered to get the table down overnight so that it would be available for viewing at a later date. But they did not offer to do this; their whole attitude was poor and unhelpful. I found Natalie in particular to be very rude, rolling her eyes and saying that my complaint was pointless. She should not be in a customer facing role.

Ordered a bed for click and collect. Travelled 40 minutes. Paid for it upon arrival. Got sent to another industrial estate to pick it up. Get told it’s not in. Have to go back to get refund. Took money from me knowing it wasn’t available. Probably have to wait 2 weeks for a refund.

My chest of drawers took weeks to be delivered. Once it arrived delivery drives claimed box was damaged but the furniture was still ok due to packaging. Paid to have handyman put my piece together and 3 of the 4 corners had chunks missing. Made a complaint sent multiple pictures and I was offered a £30 gift card for jysk?! Extremely frustrating. My brand new chest looks like I bought it from Facebook marketplace for £10. Very upsetting!

On the 10th August I bought a chair they gave me one leg for a different chair so I cant use this chair, 2 visits back to store 27 emails of complaints and STILL NO WORKING CHAIR this chair is sitting in my dining room I cant use a chair ive paid good money for!!! They keep lying saying the chair leg is stuck in Germany!! Its November??? My first complaints were made 10th of August all I want is a working chair to sit on!!!!! I paid for a chair with my wages ??? You are supposed to sell me one with 4 legs that matches the chair you only need to send me the leg that works and stop LYING ITS STUCK IN GERMANY!!! I HATE YOU ALL YOUR BUSSINESS IS PATHETIC I CANT WAIT FOR THE DAY YOU CLOSE DOWN!!

Cannot get a delivery date out of JYSK , they send acknowledgment email (kicking the can down the road) after acknowledgment email, open a case each time I enquire but nothing in return of any substance except more fob offs. Three words - Ignorant shite service! Don’t give them your custom.

I have had an ongoing battle with Jysk for over 2 Months now, but I dont think they can do anything to change the outcome of this review, the damage is done I am afraid.

We were looking for some storage units for our home and found the perfect item in Jysk. We looked at the stock levels online, which advised that there were sufficient in our local store, but that we couldnt preorder them and would just need to visit, so we went the following morning first thing for it opening (which is a 50-mile round trip). On arrival at the store we were told that they only had one in stock and that it was a display model, and were asked if we would like to pruchase this one then order the others into store for collection at a later time.

I checked on my phone at the time and realised we could get them home delivered for a small fee, and we opted to do this as we could get them sooner and it saved a return journey.

Initially, 2x arrived, but the third unit never made it.
After a conversation with customer service, it transpired that the delivery firm DPD had returned the third unit themselves as it was in that much of a bad state.

Long story short, we have had 5x replacement units sent out to us now, all of which have been severely damaged in transit, 3 of which the boxes were completely torn open and the components loose in the back of the delivery van / with chunks out of them etc. one was delievred twice by two separate delivery guys over the course of 2 days.

So its a bit of a shit-show really, Jysk seriously need to improve the packaging of their products to allow them to be bashed about a bit without them coming open and spillign their contents, and to ensure they dont get damaged, and also, maybe they need to think about using an alternative courier!

As it stands, the latest attempt to get the replacement third unit to us, it is sat with the courier and has been for a number of weeks now, a generic status on the tracking says there is a delay, and Jysk seem unable to work out what is going on. . .

All I know is that they have my money, I have 2/3 required units built and in situ, meaning that I NEED the third to complete my project / room and am not in a position where I can ask for a refund and get an alternative product elsewhere and find myself in limbo really. . .

Honestly, I have never had such a bad experience, and I would highly recommend avoiding them at all costs!