JYSK UK Recenzje 791

Delivery of two wardrobes was initially delayed from Friday to Saturday (2 May), and then only 7 of the 9 boxes arrived. The missing boxes were the fittings for each wardrobe so neither could be built. A week later, one box has arrived, completely torn apart and the bag of screws, hinges, etc. is missing. So I am still unable to build a single wardrobe. No word of the missing box, customer service won't answer calls and the web chat is offline. No responses to emails as yet. Please help.

Would never buy anything online from jysk. Missed delivery dates, no reply to e mails sent, customer services promise ring back......never happens, telephone line so busy ( people chasing orders/complaining i imagine) that system does not allow you to join queue, and finally, online complaints service is always " offline" . Truly atrocious customer care.

Ordered 4 garden chairs, received 6 of the wrong garden chairs. Called and used the ring back facility as it was a 10 min queue, 12:48 original call made - call back received 14:07.
Advised to store the items in my house until they could be collected which will be between 4 and 6 working days, Advised I can not put them outside and cover them as I am liable for any damage.
Avoid JYSK at all costs

Ordered garden furniture. Only 2 of 3 boxes were delivered with nothing complete. JYSK have done nothing to resolve.
Buy cheap buy twice. they were recommended but I wish I have never ordered. Customer service were extremely unhelpful and dismissive

Ordered garden furniture on the 09/04. Everything arrived but 4 of 6 chairs were missing. Took ages to get through to speak to customer services. Most of the time the answering machine tells you that the wait time is too long and they cannot hold more than a certain number in the queue and cuts you off. I have tried to do the online chat and it is always offline. Eventually spoke to a person who advised that they would speak to the delivery company. After me calling back numerous times for an answer, i was told that they had resent the 4 chairs out. This was on the 27/04. I have still heard nothing and still not received my 4 chairs. It has now been 4 weeks since i placed my original order. I tried to call today again and it states that they aren't open until 11am because of a team meeting. However when you go onto their website it states that they are closed Friday at 11am. Not Thursday. Experience has been frustrating and infuriating. Will not be buying from them again and would not recommend them to anyone.

Ordered a bookshelf online with delivery to the nearest store. It’s been over a month now and it’s still “in delivery” status…
If I had ordered it from AliExpress, I would have paid less and it would have arrived in half the time. First and last time!

I bought some outside furniture didn't fit together properly not threaded properly Very poor quality would not recommend the outside furniture to anybody

Ordered a luxury triple wardrobe
Half of the order arrived after 10 days. Chipped and scratched. They didn't even tell us half of it was missing

Fast forward to another 10 days and the rest of the wardrobe arrived. In bits. Scratched and chipped.

Just read the reviews. This company is absolutely bottom of the barrel shite. Go elsewhere. You'd have better luck at the tip

First time purchase. I ordered garden furniture directly from the Stockport store, I was advised of the expected delivery. Received email and SMS when item had arrived and ready to collect. It was arrived earlier which was bonus.

Collection process was good, no issues.

The staff were helpful and friendly.

(I was given inaccurate information about promotion and availability, only found out after I ordered when I checked online, but I has ordered and not missed the offer, because I ordered that day),

Generally don’t leave reviews, however created an account just to write this.

Needed to contact JYSK UK customer service regarding an issue with an order (through no fault of my own), and had the unpleasant experience of having to speak with a male customer service employee who was belittling and condescending. The employee had a terrible attitude, and could not care less about de-escalating the situation (was sarcastic and dismissive). Hope the company reviews their CS process, although I highly doubt it. This has completely put me off purchasing from JYSK again, and I recommend to anyone thinking about buying from them to avoid (unless you enjoy having to chase the company for updates, and to be disrespected). I would make an official complaint but I did not catch the employee’s name, and honestly, I don’t want to have any further interaction with JYSK anymore.

PS: I can’t review the item in question either as it’s still not arrived after weeks.

Absolutely appalling company to deal with DO NOT USE this company.
Three orders with them one sent to wrong address, customer service offer £15 gift card, second notice delivered missing.
Two days of phone calls, refused to speak to a complaint department, informed Evri haven't delivered, they promised on previous call they had contacted Evri, and hour on the phone with a very unsympathetic advisor to absolutely no solution, I just have to wait five days for Evri to deliver.
I told customer service I had heard nothing back from Evri, customer service then parrot the same answer.
I'm waiting for my third and last thing I will ever use from the clueless company.
To top all this off they charge £29 for a large delivery, don't use this company IKEA deliver and genuinely help this lot couldn't care less AVOID.

Ordered online a week ago and had no updates what so ever!
No sign of dispatch or order packing
No online chat service
No customer service support
Just take the money and no further contact

After sales and customer service are terrible. Avoid.
If anything goes wrong with your furniture you are unable to purchase spares.
Customer service really unhelpful and aren’t knowledgeable about their own products.

I went into this places derby shop on Thursday, about 5ish, my sister has always raved about it, but since we moved away from Derby I havnt had the chance to visit, since we was visiting our mother we figured let’s go. Walking around I was absolutely shocked, the only way I can describe the entire shop was like a kids bedroom that’s not been tired for years, stuff was everywhere, dirt all over the floors, and pretty much impossible to navigate if you had a pram or wheelchair. To add to the absolute chaos of the shop itself, we were served by two people, a man and woman, the man was running around looking busy but not seeming to do anything, when I asked for help he looked right at me, and walked in the other direction. The woman, she helped but other then that didn’t seem happy or interested. When we walked out we went to Starbucks, my sister actually apologised to me over how bad it was, she said that when she used to go in regularly before she moved about a year and a half if not more ago it was lovely, MY SISTER apologised to me for a shop that she held highly looking so poor, when it’s not her fault it’s the management of the shops fault. Hopefully the manager sees this and fixes it, cuz I’m surprised it’s still in business

Ordered a wardrobe and sideboard and all 7 boxes arrived damaged. Started to unpack the first 2 boxes so see if it was just the boxes but all panels were damaged so didn’t bother with the other 5. Rang customer service who have put a collection request to the courier company. Having read the reviews I requested a refund and will try ikea. Just wished I’d checked the reviews on here before ordering.

Virtually ignored by the staff today even though the shop was virtually empty had to hang about whilst the staff prioritised getting ready to close 30 mins before they were actually due to close terrible attitude

Do not use this company... absolutely shocking service... ordered a mattress that was in stock and ready for delivery to a store, 2 weeks later nothing not a single message, so today I contacted customer service to be told it's not in stock at all... they have 2 warehouses... Dublin and Denmark... its in stock in Dublin but store deliveries are from Denmark and it's not in stock and once it's in stock it will take over a week to arrive... shocking will never ever use again... Beware... money gone out of my account to there's so they don't give a hoot!!!

Absolutely diabolical. Ordered a chair on 30.03.2026, delivery expected between 5-7 working days. 10 days later, still no sign of the parcel. I contacted evri who said it has been returned to sender as the packaging didn’t align with their policies and I was to contact JYSK myself l. I phoned them and a new chair was immediately sent out.
The “chair” was delivered yesterday. Except it was actually 2 black folding chairs NOT the beige armchair I’d ordered.
Reported to JYSK who asked whether I’d like another replacement or a refund. I requested a refund however this cannot be processed until the incorrect chairs have been collected.

I now start work tomorrow in my new salon with nowhere for clients to sit!

I’ve used the Derby store a lot to kit out my HMOs. I find that the store manager (Josh I think his name is) is one of the most rudest people I have spoken to. All he does when you ask him questions is Huff and Puff and look not interested. How this man is a store manager I will never know.
However I do get good customer service on Wednesdays from the store assistant manager (Kelsey I think) and a male worker (Henry I think). So I only go into store now on Wednesdays. These two people are amazing and do the store and JYSK proud. These should be the people running the store. Especially how busy they are and rush around and always seem understaffed. I cannot thank these two amazing staff enough for all the service I get from you, especially after today’s visit when it was just two of them and the queue was really big but they still didn’t stress and provided the best service as always. After today I really think the store is understaffed.

Please look at the manager that runs the shop before they lose all the good staff members and the store closes because of an inept manager. Which I will say again, should never be running a store with his attitude.

I bought a mattress from Jysk because my mom had bought one and highly recommended it. She was right — the mattress is excellent, really good quality, super comfortable, and feels way more premium than the price suggests. Jysk is actually a Danish brand, so it has that solid Scandinavian quality.
When arranging delivery, they asked me when I would be at home, which I appreciated. However, they later changed the delivery date without notifying me. That was quite inconvenient because I work full-time and suddenly started receiving calls from the delivery driver while I was at work. It makes you wonder — what’s the point of asking when I’ll be home if they’re just going to change the date anyway?
Overall, I’m very happy with the mattress itself and would recommend Jysk for the product quality. Just be prepared that delivery scheduling and communication could be improved.