Simply awful, received order confirmation and was charged, but absolutely no communication about delivery and ignoring my emails. It has been over 10 days with no response from them. SCAM
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered direct from website two weeks ago. Never recieved any update regarding my order and still not recieved. Ironically website states next day delivery! Have emailed three times and contacted via... Zobacz więcej
Reakcja na opinię
Product app not great. Laggy, inaccurate and now won’t open. Delivery wouldn’t let me track sent me to a German website. Actual product was incorrect when arrived. Contacted customer services multiple... Zobacz więcej
Really disappointed with product. The customer services are terrible have emailed them on several occasions and still no reply. There isn’t a phone number on there website so you cant even call them.
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
PoochPlay is a dog activity tracker with a free mobile app that manages your dog’s complete wellbeing!
Dane kontaktowe
4-5 Bonhill Street, EC2A 4BX, London, Zjednoczone Królestwo
- 07715948656
- woof@justpoochplay.com
- justpoochplay.com
1,3
Bardzo słaba
72 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Bought 2 trackers as i attended crufts…
Bought 2 trackers as i attended crufts and received a discount on them. The tracker isnt very good. It falls off the collar and even if you use the strap it falls out of the strap. As for the app it lets you enter all your info which takes forever and then it saves everything wrong eg puts DOB as this year even when you enter correct year. Then when you try and amend it it just crashes. Now the app wont even open. I sent an email and the excuse was that too many people have bought it and they are having problems getting the app to work with all the users accessing it and to wait for an update. My advice would be to not bother, save up and buy something that works dont be fooled by the discount as even at £9.99 this product is not worth it. I am waiting for my refund..
19 marca 2018
Opinia niezależna
Odpowiedź od PoochPlay
Sorry for the poor customer service. Our Founder, Ravi Sharma, recently passed away and we have only just obtained access to all systems. We have recently updated our App so I would recommend updating to the latest version. If you would still prefer a refund please let us know.
above and beyond with customer service
Poochplay were sad to hear that our dog lost his PoochPlay whilst on a walk and as a goodwill gesture offered an online code to receive a discount for another one. Going above and beyond with customer service.
21 stycznia 2018
Opinia niezależna
Excellent delivery.
Ordered just a few days before Christmas and arrived quickly.
26 grudnia 2017
Opinia niezależna
Not very impressed
Actual tracker was okay. Pretty basic and would be better if it told you more information (e.g: how much walking, running etc rather than just a total no. of steps and minutes) Not sure it was 100% accurate though as we went on a walk and apparently my dog did the same number of steps as I did (and she's always running around crazy). Ordered two and one stopped working after one day of using it and then the other tracker came off of my other dogs collar so we lost that one. Wouldn't say it was worth the money
15 listopada 2017
Opinia niezależna
Odpowiedź od PoochPlay
Sorry for the poor customer service. Our Founder, Ravi Sharma, recently passed away and we have only just obtained access to all systems. Our App has now been updated so please ensure that you have downloaded the latest version. We now have extreme bands available and would be happy to send you one along with a replacement for the lost one. Please confirm if you are still at the same address and let us know if we can be of any further assistance.
Amazing product!
Amazing product! I love all the features and I can't wait to get more dogs just to use PoochPlay even more. Great startup idea!
13 listopada 2017
Opinia niezależna
Works great with dog sitters!
Got this for my dog Terence and it has been such a fun device to have. I leave him with a dog sitter most of the days and now I know what he has been all day! Love it.
13 listopada 2017
Opinia niezależna
Great customer service
Great customer service. Awesome app and tracker
10 sierpnia 2017
Opinia niezależna
Love this product.
I have both the mobile app and activity tracker, and have to say I'm very impressed. Both work very well, despite my dogs' love of rolling around in the mud, going for swims and generally causing as much mischief as humanely possible.
As my partner and I work during the day, we tend to rely on a dog sitter. So this is a great way of ensuring little Alfie gets the right amount of exercise, whilst staying up-to-date with his health and well-being. It's also proved vital in reminding us of those all-important treatment reminders - which we often struggle to efficiently maintain amid our busy schedule.
9 kwietnia 2017
Opinia niezależna
The app and device were easyto set up …
The app and device were easyto set up and use. An absolute must for doggy parents who leave their dogs alone at home during the day. Let's me know exactly how active Buddy has been and helping me to better manage his food. Love it.
3 kwietnia 2017
Opinia niezależna
Tested to extremes.
Hi Ravi, Just a quick note to let you know that we lost one of the trackers belonging to our cocker Alfie, it was still connecting but after turning the house upside down to no avail it turned up in the tumble drier!! I had changed the bedding in the crate we have in the car and scooped it all up and left it in there laundry bin. So after 45 minute wash with Ariel softened with Lenor and tumbled for 40 minutes at high temperature clipped back on his collar and working fine. Good design I would say!!
3 kwietnia 2017
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.