Simply awful, received order confirmation and was charged, but absolutely no communication about delivery and ignoring my emails. It has been over 10 days with no response from them. SCAM
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered direct from website two weeks ago. Never recieved any update regarding my order and still not recieved. Ironically website states next day delivery! Have emailed three times and contacted via... Zobacz więcej
Reakcja na opinię
Product app not great. Laggy, inaccurate and now won’t open. Delivery wouldn’t let me track sent me to a German website. Actual product was incorrect when arrived. Contacted customer services multiple... Zobacz więcej
Really disappointed with product. The customer services are terrible have emailed them on several occasions and still no reply. There isn’t a phone number on there website so you cant even call them.
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
PoochPlay is a dog activity tracker with a free mobile app that manages your dog’s complete wellbeing!
Dane kontaktowe
4-5 Bonhill Street, EC2A 4BX, London, Zjednoczone Królestwo
- 07715948656
- woof@justpoochplay.com
- justpoochplay.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Simply awful
Simply awful, received order confirmation and was charged, but absolutely no communication about delivery and ignoring my emails. It has been over 10 days with no response from them. SCAM
Item ordered 08/10/24 and STILL not…
Item ordered 08/10/24 and STILL not recieved after 16 days and needed for a charity walk that had now been done. No reply to contact. Bloody poor show and bloody rude frankly. Raging.
Avoid at all costs!
Returns policy a designed to make the process practically impossible, despite the item being faulty. Avoid at all costs!
Scam company
Scam company! No communication after purchase, tracker has not been received. Ignoring my emails. Avoid!
Sham company
A month since I placed my order & still not received it or had any correspondence from them. Have emailed twice with no response. Sham company, avoid like the plague
Still waiting …
I can’t make a full review of this product as I am still waiting to receive it, I think I’ve been waiting 2 weeks now and have emailed to ask for an update with eta but never had a response. Hopefully once it arrives I will change my mind but at the moment not impressed
Still waiting for a refund on a order that I have not received
I have not received my order and no one is replying to my emails to get my money back.
I can’t find the app in my Apple Store…
I can’t find the app in my Apple Store to download …. I have sent you a message and got no response
Shocking
Shocking, paid for my item , they haven’t supplied tracking or any confirmation of order and they won’t answer emails, waste of £35 , can’t any any help whatsoever
Product app not great
Product app not great. Laggy, inaccurate and now won’t open. Delivery wouldn’t let me track sent me to a German website. Actual product was incorrect when arrived. Contacted customer services multiple times now and no response. Battery life not as described.
Setting it up
Got my PoochPlay about a month ago and can’t get past the setting up stage on the app. Have sent loads of emails with no reply. Very unhappy with product.
Bestilte en tracker fra nettsiden…
Bestilte en tracker fra nettsiden 07.09.2022. Kun fått ordrebekreftelse. Sendt de to mailer med purring. Null svar! Elendig kundeservice
The battery life is appalling
The battery life is appalling, states it lasts upto 6 months, I have had to change the batteries twice in a week, I have emailed 3 times about the situation and asked for a refund but no reply.
S#ITTIEST CUSTOM SERVICE EVER
ordered the product 3 weeks ago and it sill hasn't arrived. have emailed them twice about it, but NO CONTACT from their side. last time asked money back, still no reaction from them
Disappointing
It’s been great for over a year but there is a fault now. The screen that’s appeared is telling me to update to a more expensive model and I can’t close it down. I’m really disappointed as I have sent three emails to customer service and had no reply.

Odpowiedź od PoochPlay
Cant wait to compare my stats with my…
Cant wait to compare my stats with my Spaniel??? 🤨 😁
Never arrived, communication ignored
Ordered direct from website two weeks ago. Never recieved any update regarding my order and still not recieved. Ironically website states next day delivery! Have emailed three times and contacted via Facebook for a refund however no response. Terrible service. Just want my money back.

Odpowiedź od PoochPlay
Very happy so far - every dog owner should have one!
I use this product to keep track of my dogs activity. It’s fanstastic! Really interesting to see what he does during the day (mostly sleeping...English bulldog).
Would 100% recommend. Great way to monitor your dogs activity and keep you on track keeping them fit.
Best option for a tracker
I did not know what to think before getting this app for my dog as I have tried a few before and was not fully satisfied. This app gave not only information about my dogs daily exercise intake and needs but also recommended amount of protein needed and helps me keep track of any appointments for my puppy.
You will not regret downloading the app.
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