Jo Malone London Recenzje 

I ordered a diffuser and a gift card for a friends 60th birthday. When it arrived the card had been put in the wrong box! A simple mistake but one you wouldn't expect for such an expensive gift.

Very disappointed that gift wrap was an option on my order, it arrived in a brown cardboard box, customer services told me they had no gift boxes available. This has ruined what was supposed to be a special gift. I shall be the person at the party with the shabby looking gift really not impressed.

I ordered weeks ago some products .Two items aren’t delivered. I rang three times , had to wait very long and until today no products or mail to inform me. They send 4 days ago a mail to the “magazijn” they said on the phone. It’s not the first this happens wit a orde at the website of jo malone !

Love it. Friendliest loveliest staff who can’t do enough for you and the products are fab!!

Beware if you are ordering for a gift, their delivery service is dreadful. Two days after I ordered body lotion as a birthday gift, I received an email to say it was being packaged but it took another five days and a number of chats and an email before it was finally sent out. The gift arrived ten days after it was ordered. Love Joe Malone products but their customer service leaves a lot to be desired.

I have walked out of a Jo Malone shop twice now, once at Stansted airport as the assistant was far too busy tying bows onto the gift bags instead of actually selling to customers and using the gift bags.

The second time was yesterday in Manchester airport where once again I was ignored. A group of men walked in after me and the female assistant was fawning all over them while I stood waiting to ask advice and my husband sat on a chair after finally getting through security.

I waited until the men had paid and tried to get the attention of the assistant, but 2 more people walked in and she went straight up to them. I said “excuse me I’m next” but she said she was busy with a customer so once again my husband and I walked out.

I bought some perfume from duty free instead and won’t bother with Jo Malone again. I’m not sure where they get their staff from but I’d advise they send them all on a hospitality course to brush up on their customer service skills.

I have spent thousands of pounds with this company and after being refused a sample in John Lewis of a perfume I contacted jo malone asking them if I could have a sample of a perfume that I was interested in buying and they told me No it’s not there policy, well I shall take my business elsewhere, there are plenty of nice perfumes out there, your loss

Appalling company. DO NOT purchase from this company. I was given an unwanted Jo Malone candle as a gift. I cannot ring Jo Malone department directly in Belfast so when I ring London my only option is to post it to them in London (at considerable expense) and they will change it like for like ???? You cannot add money to it to buy something else in the department. Cannot return to Belfast dept without purchase receipt !!!!!! Attitude was appalling on the phone -just kept saying it was their policy!!! Never ever again will I buy from Jo Maline. Candle now in the bin!

Still waiting for a refund after being charged on a gift card and PayPal. 8 emails and 2 phone calls. Customer service doesn’t smell of roses - go somewhere else.

Do not use this company,they take money and when it comes to a refund they r full of excuses.
The customer service people are worst than useless and no one including managers and supervisors are ever available (always in meetings!!)
Been asked to wait 5-7 working days for refund what a joke that is.after 9 days I contact them and there’s been a issue why they can’t do it but never informed me
They now say I have to wait another 5-7 working days for refund
This is the worst most unprofessional company I’ve ever come across
I’m still wasting for a manager to contact me best not hold my breath hey

Shocked to come here to see so many bad reviews... My experience with Jo Malone Selfridges was excellent - from customer service to product. No complaints really! Everyone was kind and helpful to help me choose a gift for my mother and wife.

Was given the White Lilac and Rhubarb candle as a gift last year.
Have found that it makes my eyes very sore when it burns for any length of time, so much that I had to extinguish. Wondered if any other users had found this?

No Malone! I was gifted a candle that cost more than an average family weekly shop.

Why this present was chosen with me in mind, with all its pretentious faux status, ' you know you are special if your house smells of Jo Malone ' is possibly more offensive than the price tag.
Emma
Glade Chocolate and Vanilla is my candle of choice!

I received a Jo Malone candle for Christmas however it was not in its usual lovely gift packaging. My daughters fiancé was really disappointed as he had ordered it directly from Jo Malone and knew how much I love the brand and how it’s normally beautifully wrapped. Of course it’s only a box and a bit of ribbon which we end up throwing away eventually but perhaps they need to be more transparent on their website to say they have some issues with supplies of packaging and then customers would not be so disappointed. It would be a real shame to see such a lovely brand suffer through lack of honesty to their customers.

How to destroy a brand with such terrible customer service. I won’t ever order on line nor visit a shop, my purchasing history with Jo Malone is over forever, and it is going to cost them, not me!
No delivery date confirmation on ordering, no follow up email, and no help from the customer service desk. If they cannot deliver in time for Christmas then they should state that up front. I expected better.

Dont buy on this company. I bought 2 items from their website and received only 1 item and emailed me on the day of the delivery that the 100mls cologne that I’ve ordered is out of stock and they will refund my money within 5-7 days though it says in stock in their website thats why i was able to placed my order. I chased this refund a lot of times by means of calling JM And emailing them but the reply is always “they will processed the refund and wait for 5-7 days” and with every calls u made you’ve been charged for your telephone bills. To cut the story short i’m still waiting for this £102.00 refund for over 24 days.. very disappointed as this is my hard earned money. My rate is no STAR AT ALL..THEY DON’T DESERVE ANY STARS!!!

Ordered a few candles, was going to get some free samples which I had to choose and then never received it (never mind, it was not a big deal for me)
Then I lit my candles; they don't smell much at all even after an hour and they're not put into a huge room.
Not to mention that the candle doesn't burn evenly and the wick is not reaching the sides and it just looks awful
Very expensive for what it is.
I since have ordered from a small business called Fo:mme and their candles are much reasonably priced & have different scents. The ''calm'' one is the one I have tried so far and it smells amazing and put me in instant relax mode.

So, I must say Jo Malone is super expensive and doesn't offer the luxury we are being charged for.

My advise is for everyone who's disappointed to try small businesses instead.

Love Jo Malone products but they use DHL to deliver and that experience has been a nightmare. Do not recommend buying online at all - find a store

Ordered 11 different items for Christmas gifts and selected for the items to be individually packed.

Received 2 big box's with items all shared between them. Called and was told there is a shortage of box's in the warehouse.

What a complete and utter waste. I now have 11 items that have no purpose as gifts. I will be returning them all and buying gifts elsewhere.

Such bad service, at least contact me and ask if it's ok to send without gift box's.

What a joke!!!
Looking at other reviews I've had the exact same experience.
I ordered a few perfumes for my wife and mother and clicked the box to also have them individually wrapped.
They also bundled them all in 1 box. Which means one of them will have to just have the perfume with out any packaging. It will look like I have just taken it off the dressing table, to give to them! This is not the service you expect when spending over £100 for each bottle!!
Below is the response when I asked for them to send me an extra box like I had requested via their options on their own site. They use covid as the excuse, but I don't see how that can affect sending me an empty box. They shouldn't be operating if they think covid stops them individually packing their perfumes. I've never heard such rubbish!! Read their response below for your self. I would seriously recommend not ordering from them if you want presents for multiple people as you will be in the same position as myself and others. They clearly are no longer individually wrapping items. And therefore shouldn't have this option on their site! Reading others reviews where they have been told they have no boxes in the warehouse, that is contradictory information as they told me in their response they are working from home, so they're lying to someone. Also I bet if I had ordered separately they would have been individually boxed. They are just full of lies!!

Thank you for contacting Jo Malone London.

Firstly, please let me apologize for any inconvenience we might have caused you. It is very important to us that we always provide you with superior service, and please know that your comments have our full attention and will be shared with our team.

As for your inquiry unfortunately we are not able to send gift wraps separately from the orders at the moment because of the Covid 19 situation. The gift wraps are in normal circumstances sent from our office, however, since we are currently working from home, we are not able to do the same. Furthermore, we are trying to protect both you as our customer and our employees by making this option unavailable at the moment.

Thanks again for taking the time to contact Jo Malone London.

Yours sincerely,

Lazar

Jo Malone London