Jo Malone London Recenzje 

I do not even want to give this company a one star. I ordered a large amount of candles (10 to be exact) and one diffuser. All to be gifted to my children’s teachers. Only to receive them today all bundled into a box. No gift wrapping included even though I selected all to be individually gift wrapped when checking out my purchase online.
I then proceeded to ring customer service who told me to go into store as they cannot ship gift wrapping separately. I spoke to The store on the phone and they were very unhelpful, saying they cannot provide me with gift bags. Part of the reason I initially purchased is as the gift wrapping is usually beautiful. Myself and family have spent untold amounts with Jo Malone and never have I experienced a poorer service or been so disappointed with a product. Not a good enough excuse there is a company shortage. State this on your website as I am sure this will put off customer purchases. Will be returning my whole order (a waste of product) and shopping elsewhere to replace these gifts.

I’m surprised to see so many negative reviews on here as I’ve only had excellent service from Jo Malone at London.
So strap yourselves in for my story.......This happened toward the end of November 2021.
I’d ordered a gift from Jo Malone online for my husbands 60th birthday, which we were going away to celebrate for a few days with our dog.
I had ordered in plenty of time, but when it came to the delivery by DHL it suddenly became a complete farce.
DHL turned up outside my house around 11.30am. I saw the driver get out, get into the back of his van, I even heard him rummaging around as our window was open (we live in a Victorian Terrace, so we have a very small frontage before the pathway and road) the driver then got out, went round to the front of his van, got in and drove off.
About half an hour later I receive an email stating that they couldn’t access my property !! 🤯🤯🤯 the driver could of leant over my fence and passed me the parcel 😳
So I rearranged delivery for the following day on their website for delivery to our local shop, surely he’d know where that was ?? I was supposed to receive a code, after entering my details.....nope ? I tried my email and my mobile.....
I left it a couple of days then went up to my local shop on the off chance that it would be there......but no
This is when I first contacted Jo Malone
London by a virtual conversation.
They were nice enough to get in touch with DHL on my behalf and was told it would be delivered to me the following day to the original address (I assumed mine)
So thanked the lady and signed off.
The following day......no delivery 🙄 I even went back to our local shop, but no, and again a couple of days later.
So got back in touch with Jo Malone again by virtual chat, again the lady was very helpful, but obviously time had passed and unfortunately the item I had ordered was now out of stock 😔 by no means their fault, and they would refund the amount back into my bank account. I was disappointed as it was to go with another gift I’d previously ordered and received from them, and by this time I didn’t have time to get anything else before we were going away.
So I thanked them very much for trying their hardest to help me. (It obviously had gotten lost in transit 😶)
It was a few days later when I received an email from Harriet, the Consumer Experience Advisor from the Jo Malone London, who apologised for the frustration I must of felt as the item I’d ordered had gone out of stock, and that they had arranged for a small gift to be sent to me for my understanding, and for being so lovely (I don’t believe in being rude to someone who has no control over the problem) and the day after we got back home I received the gift by Royal Mail 😉
inside was a gorgeous travel candle in one of mine and my husbands favourite scents.
Of course I gave it to my husband, who was obviously delighted with it. (I had told him what happened beforehand)
So Thank you very much Jo Malone London.
I’m sure it won’t be long before I’m ordering something else 😜
As for DHL.....They received my deserved wrath 😡

Received my order -£100- NO GIFT BAG OR FREE SAMPLE! Spent 15 minutes trying to speak to someone then was told they CAN'T send a gift bag . Disgraceful response from this company they advised to go to the nearest store and pick one up ! Will never use this company again very angry at the response

I purchased some items online and wanted to return one item (a diffuser which I didn’t open and still in all its original packaging). I decided to visit my local store - Guildford (a stand alone store) and initially I asked to exchanged for a different scent which they didn’t have in store so I then asked for a refund but was told no that it could only be returned back to Jo Malone via post/courier. I queried this as I was in a Jo Malone stand alone store and paid via credit card (not PayPal) but was still told no and even told that’s what it said on the web site. I returned back home and checked the website which clearly states refund can be carried out in store as follows;
To return your store purchase or online order* to a free standing store you will need to provide proof of purchase and funds must will be credited to the same payment method that was originally used. Please bring your product in its original packaging within 90 days of purchase date.
Overall a complete waste of time and then to discover the only other method of return is collectplus….not a local post office so I had to travel to the next town to drop that off after already having had a wasted journey to Guildford and being advised incorrectly by a poorly trained member of staff.
Overall extremely disappointing especially like other reviews after the timescales it even takes JM to dispatch and to receive the items in the first place.

Very disappointed with my Jo Malone Earl grey and cucumber cologne, I can hardly smell it. I have to use twice the amount I would normally use and after about 30-45 mins the smell is so faint you can hardly smell it. I have asked others if they can smell it and they can't, yet when I wear a different perfume I can smell it for hours afterwards and so can others. It's not that my 'nose' has grown accustomed to the smell as it isn't a perfume I have used before. Although, the ones I can smell I have used for a long time. I feel that for £100 cologne it is really not worth it. Very disappointed.

UPDATE... AN EMAIL FROM JO LOVES BE AWARE OF THIS ANYONE BUYING JO MALONE COLOGNE ETC

Dear Jackie,

Thank you for your email - I hope you are well.

I am afraid that the mentioned fragrance is not one of ours and you will need to go back to Jo Malone London.

Jo sold Jo Malone London to Estee Lauder in 1999 and she left that brand altogether in 2006. Jo has no connection to her previous brand, Jo Loves is a totally independent brand, solely owned and created by Jo.

Bought a couple of fragrances recently, very happy with everything. There were a few cute little extras in the box too so very happy with that. Really cannot fault Jo Malone either by post or in the shop, I have always found their service to be excellent.

The website is a nightmare. Try and populate the fields to pay with Apple Pay and there's absolutely no way of telling if you made it work or not, its a real pain.

Avoid avoid avoid!!!!!Never again with this company!!

I accidentally submitted my order twice. I contacted customer services the following morning as soon as they opened and was told it was too far through the distribution process to have one of the orders cancelled. I found the odd as the payment transaction had not even gone through my bank. The payments were taken from my bank the following day and my goods have still not been dispatched four days later. How then can one of the orders not be cancelled and money refunded? I won’t be shopping on line with them again.
UPDATE- 6 days after being told my order was too far through dispatch, I have received an email telling me my items are out of stock and I will receive a refund in 5-7 days. This online service is atrocious.

Ordered a gift fir Mother’s Day, but dispatched a week later. Obviously not arriving for Mother’s Day. I hope they don’t try and blame Royal Mail, who have only just received the parcel.
This is stark contrast to Chanel who delivered within 2 days. In fact, they have been the only company I have used during the pandemic that have failed to deliver within a week. If they can’t cope with the orders, they shouldn’t be taking them.

Great case study on how to wreck a brand in a pandemic. Couldn't be further from a premium experience if they tried. Every other company has managed to adapt to COVID - this is no excuse. Customer services told me, 4 days after order and still no shipping notification, that if I placed my order before 12pm you can get next day delivery but because it was placed after 12pm I can't - and therefore the delivery time could be 10 days! Apparently Mothers Day is making them busy. Really? You can't do what every other retailer on the planet does at busy times of year and increase resource to ensure prompt deliveries - when it is more important than ever. Your logistics are an absolute joke - you should be ashamed and aware that you are wrecking your brand reputation. Then they blame Royal Mail! Nothing to do with Royal Mail when you haven't even shipped. Don't waste your money, they'll infuriate you with their incompetence. As a normal "go to" for friends and family gifts for birthday, Christmas etc. I'll be buying other luxury brands moving forwards - that provide a premium service.

Have always purchased from Jo Malone retail shops but with lockdown had no choice but to order online for a mother’s day gift this year. Jo Malone’s website stated "order by 11th March for in time delivery for Mother Day". We ordered 8th March… so logic tells you will arrive in time for Mother’s Day… right …. ….WRONG !!!

Just had an email today (11th March) saying “Deliveries are taking longer than normal at this time”.

Called up Jo Malone customer service and it transpires its nothing to do with the delivery company it is actually to do with Jo Malone’s dispatch! They have not shipped our items yet !!! Apparently, it will ship tomorrow (12th March) by royal mail / Hermes, so won’t arrive until Monday !! The customer service agent said .. “You may be lucky and it arrives Saturday” !

A luxury brand like Jo Malone who charge a lot of money for their products should be doing better with their online business. To be honest it is shocking to see that they have 21% Excellent reviews 57% BAD reviews on here!! Can’t wait for the shops to re-open!

UPDATE 120321
I have finally received confirmation of shipping!!! They have shipped it on a Royal Mail Tracked 48 !!! therefore they never had any intention of getting the item to us in time !!- Useless online serivce

Good experience! I appreciate that this review seems rare due to the number of negative reviews for Jo Malone online but I have ordered twice in a number of weeks and both orders have been well packaged and delivered within a week.

I have been a regular customer for many years and love their products it seems a shame there are so many negative reviews on here.

The only reason they do not get 5 stars is due to UK customers being offered much less sample offers in comparison to our US counterparts. Overall no complaints here, truly unique scents and high quality products.

Really suprised with the bad reviews I’ve been reading lately, I just received my order 6 days after I ordered it which was great seeing as they stated delivery times are taking longer due to covid and it was packaged lovely with free gift too, I’m really pleased, a jo malone order is a big treat for me and I’ve never been disappointed.

Awful experience messed up a Christmas present order - sent empty box so glad I checked before I gave it as a present
Chased up order couple of times and then refunded. Reordered as back in stock and added hand cream- still waiting for hand cream. Lost count of emails I have sent since 6/1/2021 and no one has replied. Would not recommend or be ordering from them again. Absolute disgrace for what’s suppose to be a luxury brand. I am shocked at the number of poor reviews on here!

Bought my wife a candle for Christmas. She loved it and I must say it really does look expensive. The smell lasts a long time and it really adds lovely decorations to the room. However, I don’t think any candle is worth that much money. Overall, I’m impressed with the product but I personally don't believe that any candle is worth that much money.

I received the advent calendar from my husband, it’s a gorgeous gift (I have had before) and in the final window, you received a voucher for a free purse spray, the catch being you’re to order something else. I decide to order for my mother and MIL birthday which are due in March. The perfume arrived in a batter brown box, no gift packaging as described on website, just bubble wrapped. I am beyond disappointed, a £120 bottle of perfume in some bubble wrap......to make matters worse the free purse spray is nowhere.

For the money you are spending, and for a luxury brand, the service is just appalling. Do not order anything from this website, wait until the shops re-open.

The products are always amazing but the contact between the business and customer is terrible considering how much you pay. I didn’t receive an email to say my order had been dispatched, the order arrived later which granted they are having trouble with deliveries at the moment, but I will probably avoid ordering direct from their website in the future.

Deliveries are taking a bit longer than usual, the same applies to customer service responding. However, the quality of products is as high as it’s ever been. Perception of perfume’s strength is absolutely individual, so I wouldn’t include it in a review about a company.
My order took exactly 12 days to arrive. Packaged well, including a free gift box.