Jo Loves Recenzje 

I’ve ordered from Jo loves several times. The parcels are always delivered very quickly , within a day or two of ordering. They are always beautifully packaged. When I have contacted them, they have replied the same day and go above and beyond to help. I would highly recommend a great shopping experience every time. Thank you

I have ordered from Jo Loves before and the products without fail have been of a very high quality and just lovely. I had a hiccup with my new Christmas Tree diffuser set, unfortunately it probably went walkies and was never delivered. However the customer service from Elaine was super! My email was responded to promptly and a replacement was in the post that day. Fabulous company and customer service.

I was given a small bottle of perfume, Mango Thai Lime, from Jo Loves and I absolutely adore the scent! But as some people said here, it doesn't last at all long...It is quite shocking..I never owned any perfume like this before.. It's a bit ridiculous that I have to spray 6-7 times a day so I can enjoy the scent.. Please please do something about it 🙏

Great product choice. Excellent customer telephone support following a boo-boo I made when ordering. Correction made instantly by friendly professional staff.

Excellent service from JoLoves. I had a problem with an order on-line and after querying it an agent promptly contacted me. Not only were they very helpful but very courteous, knowledgeable and efficient. So not just great products from this company but excellent after service too!

Prompt and first class customer service sorting out problems with a gift card. Also love the Pomello perfume - lasts for ages after spraying.

I love the Jo Loves Christmas Trees home fragrance so much. Without a doubt it is the best on the market, the smell is beautiful and spreads throughout my house really quickly and last for such a long time. This year it has come as a large and a small diffuser so I can have them in different rooms. Brilliant customer service too. Thank you

I ordered a Jo Loves diffuser as a thank
you gift for my sister. Unfortunately when she received it, it was completely cracked in half and unusable. After just 1 phone call to the Jo Loves customer service line, the order was replaced and delivered the very next day. The customer service from Elaine was first class and re enforced my belief that Jo Loves is a professional, honest and reliable company that cares about its reputation and long standing customers. Thank you Jo Loves and particularly Elaine x

I have to say the fantastic service I received from the helpline was excellent. I had an issue with a birthday voucher not working, I contacted customer service who solved the problem and placed my order for my free gift. This was all done in a matter of minutes. Great service thank you!

This was my first purchase from Jo Loves but had a problem with one of the shampoo dispensers - you could press the plunger to you hearts content but very little (if anything) would come out. I contacted customer support and they were extremely helpful - quick to reply and quick to sort the problem out. I cannot fault them in any way. Excellent service.

When I paid £375 for the Advent Calendar I expected it to be immaculate. However, it turned out to be a DISASTER!!!
This was my first experience purchasing Jo Loves products and I'm extremely disappointed.
I didn't plan to open the AC until December to have a true Christmas Advent Calendar experience, but I was curious about the gel paintbrushes and decided to try one. I clicked that paintbrush hundreds of times but no product was coming out. The very first product I tried from the brand turned out to be faulty.
I immediately contacted customer support to return the calendar, because I shouldn't be expected to pay return postage for a faulty calendar.
The customer support is not being helpful. I have now exchanged multiple emails with them with no result whatsoever. I sent them pictures and videos of the faulty paintbrush and they stopped responding.
I have also contacted them on Instagram and sent them a video of a faulty paintbrush and they keep ignoring it.
I'm getting really frustrated at this point as I feel like I wasted £375.
I wish I had purchased a Jo Malone Advent Calendar instead.

I love Jo Love products and have rather a lot of them !
Recently I bought the Christmas Tree Diffuser, unfortunately there was a problem when it arrived. I emailed the Jo Loves team and was thrilled with the level of support and swift resolution.

Five Stars! I recently purchased the “Jo Loves” Fragrance Paintbrushes and Apres-Ski Hexagonal Baubles, for family and friends 2024 Christmas presents. The Customer Service Team was amazing, (especially Elaine, who I dealt with); great communication, very professional, polite and helpful. The products and packaging are classy and the delivery was excellent. Everything arrived safely and securely. I would highly recommend you and thank you for making my Christmas shopping experience extra special; the recipients will be delighted.

I had a problem with a Jo Loves paintbrush. I reported this to the company and received excellent support and service from them. I can’t praise them highly enough. A replacement landed on my doorstep 24 hours later. Thank you Jo Loves

Overall JoLoves is a 5* experience - the 10/10 for the actual fragrances and excellent personal customer service from Elaine and Georgia makes up for the 1/10 bottle spray format and difficult to use website shopping experience (I understand some elements are design choices but cart functionality is unreliable) - being able to chat online or on the phone to a real person who willingly and cheerfully sorts out things when that stuff should be able to be handled by technology is above and beyond what I would expect from a fragrance advice line! The change to shipping options makes being a Scottish customer challenging but ultimately I love the fragrances and will keep shopping as long as Elaine keeps sorting out the website issues!

Wonderful Products, Superbly packed, Such quality with lasting fragrance! great Customer service. ( Elaine was lovely.)

I had been waiting for the discovery fragrance to come back in stock as I wanted a new fragrance for my up and coming wedding. After waiting for a month, time was ticking so I message the customer service team who said they expect it to come back in stock soon and to keep checking the website. I forgot to check one day and got a reminder email from Elaine to let me know it had come back into stock. Such great customer service, Thank you!!!

As a JM customer for over 20 years, thought I would support Jo Loves brand and was looking forward to trying these fragrances.

I have spent quite a considerable amount of money on a selection of perfumes (Pink Vetiver) being one of them and SO disappointed as they just don’t last. I also use the specific body creams to match and can’t smell anything after 30 mins, there is not even a linger of anything on my clothes.

Sorry I will not be purchasing again and will return to JM products.

What an absolutely fabulous time we had at the Elizabeth Street store on Wednesday. Myself and two friends received a really great experience from Caleb.
His personal attention, knowledge of the fragrances and details of how the perfumes were thought of by Jo were so enjoyable. He was genuinely enthusiastic and not at all pushy to sell the products. He left us to choose for ourselves but he was available for advice if needed.
This young man is a great champion for your brand. We were very very happy with our time spent in store. We will be back!!