Always a lovely surprise each month. I have also found some decent products and ingredients that I wouldn't have come across without this selection box that have helped serious and difficult condition... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I’ve bought 12 months subscription, third box in… these boxes are okay. The products aren’t great, the products are not as considered and well collated as say a glossy box or look fantastic box. It’s... Zobacz więcej
Reakcja na opinię
Bought this through sky promotion for a good price. When it arrived it was full of goodies and i can honestly say everything was lovely quality, the scents were beautiful ( but small), face cream love... Zobacz więcej
Reakcja na opinię
The Roccabox I received through a promotion run by Sky tv was ok. I get a few subscription boxes, and this was a run of the mill box with nothing particularly exciting or unusual in it. If I wasn’t us... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Napisane przez firmę
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Dane kontaktowe
London, Zjednoczone Królestwo
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3,5
Średnia
647 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Unfortunately my order was never…
Unfortunately my order was never received as it was lost in transit and the products are no longer available.
I cannot fault how quickly I was refunded but just very disappointed the items were lost as they were birthday gifts.
1 czerwca 2026
Odpowiedź od ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're so sorry to hear that your order was lost in transit, especially as the items were intended to be birthday gifts. We completely understand how disappointing this must have been.
While we're pleased to hear that our team was able to process your refund quickly, we're sorry that we were unable to replace your order due to the products no longer being available.
We sincerely apologise for the inconvenience and disappointment caused. Your feedback has been shared with our team as we continue to work with our delivery partners to minimise issues like this in the future.
Thank you for your understanding, and we hope we'll have the opportunity to provide you with a much better experience in the future. 🎀✨
The Roccabox I received through a…
The Roccabox I received through a promotion run by Sky tv was ok. I get a few subscription boxes, and this was a run of the mill box with nothing particularly exciting or unusual in it. If I wasn’t used to subscription boxes I probably would have appreciated it more.
1 czerwca 2026
Odpowiedź od ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that you enjoyed your ROCCABOX overall, and we appreciate your honest and balanced feedback. 😊✨
We understand that, as someone who regularly receives subscription boxes, your expectations may be higher and that you're looking for products that feel especially exciting or unique. Our aim is to curate a mix of established favourites and emerging brands to help customers discover something new, but we appreciate that not every edit will stand out for every subscriber.
Your comments regarding the product selection and overall curation have been shared with our team as we continue to develop future boxes and create an even more exciting experience for our customers.
Thank you again for sharing your thoughts, and we hope we'll surprise you with even more exciting discoveries in the future. 🎀✨
Odpowiedź od ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you felt the box was overhyped and didn't live up to your expectations.
Our aim is to provide an exciting selection of beauty products that offer great value and introduce customers to new brands and favourites. However, we appreciate that the surprise element means the contents won't always suit everyone's individual tastes or expectations.
Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and overall customer experience. We genuinely appreciate you taking the time to share your honest thoughts with us.
Thank you for your feedback. 🎀✨
I’ve bought 12 months subscription
I’ve bought 12 months subscription, third box in… these boxes are okay. The products aren’t great, the products are not as considered and well collated as say a glossy box or look fantastic box. It’s advertised as a ‘premium’ box however the product so far haven’t been premium and some look more like a start up business. Nice to have each month but if you’re looking for products that you’d likely stick with and repurchase I’d probably look at another subscription box
14 lipca 2026
Opinia niezależna
Odpowiedź od ROCCABOX
Thank you for taking the time to leave such detailed feedback. 💗
We're sorry to hear that your experience with your subscription hasn't lived up to your expectations, particularly after receiving your first three boxes.
We carefully curate each monthly edit to introduce our subscribers to a mix of established favourites and emerging beauty brands, with the aim of helping customers discover products they may not have tried otherwise. However, we completely appreciate that everyone has different preferences, and we're sorry to hear that the selection hasn't felt as premium or as thoughtfully curated as you were hoping.
We genuinely value feedback like yours, as it helps us understand where we can improve. Your comments regarding the product selection, curation and overall perception of value have been shared with our team as we continue to develop future edits and enhance the subscription experience.
We appreciate you giving ROCCABOX a try and hope that future boxes will better reflect the premium experience you're looking for. Thank you again for sharing your honest thoughts with us. 🎀✨
They advertise it as it is huge saving
They advertise it as it is huge saving, good quality skincare,but it's nothing like that. Just to catch a buyer. Would not order again.
1 czerwca 2026
Odpowiedź od ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the box did not meet your expectations and that you were disappointed with both the product selection and the perceived value.
Our beauty boxes are carefully curated to include a mix of products from both established and emerging brands, and the advertised value is based on the brands' official RRPs. However, we understand that customers may have different expectations regarding the brands included and the overall value of the box.
We're disappointed that your experience has left you feeling this way, and your feedback regarding the product selection, perceived quality and advertised value has been shared with our team as we continue reviewing and improving our product offerings and customer experience.
Thank you for sharing your honest thoughts with us. 🎀✨
Great product
Hi got the deal from Sky at a great price delivery very quick great quality products but I was expecting more than 5 products in the box as the box was originally £200
1 czerwca 2026
Odpowiedź od ROCCABOX
Thank you for taking the time to leave your review! 💗
We're delighted to hear that you were able to take advantage of the Sky offer, that your order arrived quickly and that you were pleased with the quality of the products. 😊✨
We're sorry to hear, however, that you were expecting more than five products in the box. Our mystery boxes can vary in the number of items included, as the overall advertised value is based on the brands' official RRPs rather than the quantity of products. We appreciate that this may not have matched your expectations.
Thank you for your balanced feedback. Your comments regarding the number of products and overall expectations have been shared with our team as we continue reviewing and improving our mystery box offers and customer experience. We hope you enjoy the products included in your box! 🎀✨
Odpowiedź od ROCCABOX
Thank you so much for your wonderful 5-star review! 💗
We're delighted to hear that you found your purchase to be good value for money. 😊✨
We work hard to bring our customers quality beauty products at fantastic prices, so it's wonderful to know you were pleased with your experience. 💖
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀✨💗
Odpowiedź od ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you were pleased with the packaging, enjoyed the products and that your order arrived quickly. 😊✨
We work hard to provide a great experience from the moment you place your order to the moment it arrives, so it's fantastic to know we delivered on all three. 💖
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty treats and look forward to welcoming you back again soon! 🎀✨💗
Odpowiedź od ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you received great service and loved the products. 😊✨
Providing excellent customer service alongside amazing beauty products is exactly what we strive for, so it's fantastic to know we met your expectations. 💖
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty treats and look forward to welcoming you back again soon! 🎀✨💗
Very disappointing and misleading
Very disappointed in the contents of this box. The description indicated that the contents were worth over £200, I am glad I did not pay that much for them. I purchased the box as a gift for my wife, hoping she would get some good quality items, however, whilst the quality my have been okay we did not try them as as soon as I opened the box they were thrown away in disgust at the meagre offering and the thought that the contents were claimed to be worth so much and yet were probably not much more than the "special offer" price paid
1 czerwca 2026
Odpowiedź od ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're very sorry to hear that the Sky VIP Mystery Beauty Box did not meet your expectations and that you were disappointed with your purchase, especially as it was intended to be a gift for your wife. We completely understand how frustrating this must have been.
The advertised value of the box is based on the brands' official RRPs. However, we appreciate that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived. We also understand that the contents did not create the experience you were hoping for.
We're disappointed that your experience has left you feeling this way, and your feedback regarding the perceived value, product selection and overall expectations has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for sharing your honest thoughts with us. 🎀✨
Odpowiedź od ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you loved everything in your box. 😊✨
It's fantastic to know that every product was a hit and that you enjoyed your experience so much that you'd definitely order again. That's exactly what we hope for when curating our beauty boxes! 💖
Thank you for your kind feedback and support. We can't wait to welcome you back again soon with even more exciting beauty discoveries! 🎀✨💗
Ordered promotions and then heard back that they have run out of stock even though in the first place is was ordered
Don't know what went wrong I'm a diamond VIP sky member and they sent me a link to buy some of these products from you, I was waiting for two months and didn't receive them. I had to contact them for my items or refund, which was refund as conveniently the offers of all sold out lol very sad couldn't try them out and will never use try this again sadly. Would thought they would give me a little free product to try and entice me back,
but no obviously I'm not good enough....
1 czerwca 2026
Odpowiedź od ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're very sorry to hear about your experience and completely understand how disappointing this must have been, especially after receiving the Sky VIP offer and waiting so long for your order.
Unfortunately, due to exceptionally high demand, the promotion sold out before we were able to fulfil all orders. We appreciate how frustrating it is to wait for an update, only to find that a refund is the only option, and we're sorry that we let you down on this occasion.
We're also sorry to hear that our resolution left you feeling disappointed. We always strive to provide the best possible customer experience, and it's clear we fell short in your case. Your comments regarding communication and the overall handling of your order have been shared with our team as we continue to review and improve our processes for future promotions.
Thank you for your honest feedback. We genuinely appreciate you giving us the opportunity, and we're sorry that your first experience with ROCCABOX wasn't the positive one we always aim to deliver. 🎀✨
Odpowiedź od ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you loved everything in your box. 😊✨
It's fantastic to know that every product was a hit and that you enjoyed your experience so much that you'd definitely order again. That's exactly what we hope for when curating our beauty boxes! 💖
Thank you for your kind feedback and support. We can't wait to welcome you back again soon with even more exciting beauty discoveries! 🎀✨💗
Odpowiedź od ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you found your purchase to be amazing value for money and were impressed with the quality of the products. 😊✨
We work hard to curate high-quality beauty products that offer fantastic value, so it's wonderful to know that your experience lived up to your expectations. 💖
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀✨💗
Excellent.
30 maja 2026
Odpowiedź od ROCCABOX
Thank you so much for the excellent 5-star review! 💗
We're delighted to hear that you had such a positive experience. 😊✨
Simple feedback like this means a great deal to our team and lets us know we're delivering the quality products and service our customers expect. 💖
Thank you for your kind support. We hope to welcome you back again soon! 🎀✨💗
Odpowiedź od ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you were pleased with your product. 😊✨
Providing high-quality products and a great customer experience is exactly what we strive for, so it's fantastic to know we met your expectations. 💖
Thank you for your kind feedback and support. We hope you enjoy your purchase and look forward to welcoming you back again soon! 🎀✨💗
Always a lovely surprise each month
Always a lovely surprise each month. I have also found some decent products and ingredients that I wouldn't have come across without this selection box that have helped serious and difficult conditions like eczema - some have worsened them to be sure - but I felt that it was all in the cause of finding the cure! Also, the weeks really do end up paying for themselves. Handy shampoo, uplifting perfumes, impromptu gifts at my fingertips. It is such a treat.
3 lipca 2026
Odpowiedź od ROCCABOX
Thank you so much for your wonderful 5-star review! 💗
We're absolutely delighted to hear how much you enjoy receiving your ROCCABOX each month. 😊✨
It's especially rewarding to know that you've discovered products and ingredients you may never have found otherwise, and that some have made a positive difference for your skin. We appreciate that skincare can be very personal, particularly when managing conditions such as eczema, so we're thrilled that your subscription has helped you find products that work for you. 💖
We also love hearing how your monthly box has become such a useful treat—from handy everyday essentials and uplifting fragrances to thoughtful last-minute gifts. That's exactly the kind of experience we hope to create for our subscribers. 🎁✨
Thank you for your continued support and for sharing such thoughtful feedback. We can't wait to keep bringing you more exciting beauty discoveries every month! 🎀💗
Amazing products in there will buy…
Amazing products in there will buy again
Arrived quickly
28 maja 2026
Odpowiedź od ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you loved the products in your box and that your order arrived quickly. 😊✨
It's fantastic to know that you enjoyed your experience so much that you'd buy from us again. Comments like yours mean the world to our team and inspire us to keep delivering exciting beauty discoveries. 💖
Thank you for your kind feedback and support. We look forward to welcoming you back again soon for more beauty treats! 🎀✨💗
Odpowiedź od ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're absolutely delighted to hear that you love your ROCCABOX! 😊✨
Comments like yours put a huge smile on our faces and let us know we're delivering the exciting beauty discoveries our customers enjoy. 💖
Thank you for your amazing support and for taking the time to leave a review. We can't wait to bring you even more beauty treats to love in the future! 🎀✨💗
Bought this through sky promotion for a…
Bought this through sky promotion for a good price. When it arrived it was full of goodies and i can honestly say everything was lovely quality, the scents were beautiful ( but small), face cream lovely, there wasnt anything in it that i didnt like.
28 maja 2026
Odpowiedź od ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you took advantage of the Sky promotion and were so pleased with your Mystery Beauty Box. 😊✨
It's fantastic to know that you found the box full of lovely quality products and that you enjoyed everything inside. We're especially pleased to hear you loved the beautiful scents and the face cream. 💖
Thank you for your kind feedback and support. We hope you continue to enjoy all of your beauty treats and discover even more favourites along the way. We look forward to welcoming you back again soon! 🎀✨💗
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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