I was really unsatisfied with the wool jumper I got due to the amount of piling. The customer service experience was really terrible and I eventually got a very sharp email from their founder. I don’t... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This was my first time ordering with The Sisterhood and I couldn’t be happier. I’ve bought the Violet slip (black polka dot). I initially enquired on Instagram when the dress would be restocking and g... Zobacz więcej
Reakcja na opinię
The customer service goes above and beyond to help and are fast to reply. The quality is truly outstanding. Exceeded expectations. This is designer quality for high street prices. I am so happy... Zobacz więcej
Reakcja na opinię
Lieferung hat etwas gedauert (so 1 1/2 Wochen. Aber die Pullover sind super schön und die Qualität ist top 😊 Würde da jederzeit wieder was bestellen. Auch der Kontakt mit dem Kundenservice war sehr a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Clothing brand. Effortless pieces made sustainably
Dane kontaktowe
Zjednoczone Królestwo
- contact@join-the-sisterhood.com
- join-the-sisterhood.com
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Feeling beautiful
I am so incredibly grateful for accidentally coming across this small business. I have bought many items from them where they have been incredibly helpful. They are the kindest people I have come across and understood my struggle to find clothing I feel good in. I took all the items on holiday with me and within the week, I had compliments from so many people on the outfits I have worn which has never happened. I felt so beautiful with all the compliments and it is all because of the amazing help I was given. Thank you so much 🫶🏼

Odpowiedź od SISTERHOOD
I had high expectations but was really…
I had high expectations but was really disappointed. I bought a coat for £245. Which I have never spent on a coat, but wanted to treat my self. The coat is so so scratchy, it doesn’t keep me warm at all, it looks almost grey because of the way it’s made with the wool. It’s not comfortable at all. I researched before hand and it said it was comfortable ect. I cut the tag off before I even put it on, as I had such high expectations. But now I am stuck without a coat I can’t wear. :(

Odpowiedź od SISTERHOOD
Gorgeous clothes and great customer service
Gorgeous clothes, really well made and lovely fabrics. Delivery was quick, and when I exchanged for a different size and asked if it was possible to receive by the weekend they organised a quick turnaround for me - excellent customer service and very quick to reply ! Thank you so much.

Odpowiedź od SISTERHOOD
Customer service is 5*
Had some queries about a return and how long until I'd receive my refund. Maddie in the customer support team was so helpful and quickly processed my refund! Their replies to emails is so fast. I'll happily purchase from them again! Lovely items and great quality just had to return items due to sizing not quite right!

Odpowiedź od SISTERHOOD
Not worth the price
Slow shipping and returns process, and dress felt incredibly cheap. Not sure I trust their small business/sustainability claims; feels like heavily marked-up fast fashion pieces. Size range is also very non-inclusive; an XL didn't fit me and I'm a UK 12–14. Customer service wasn't great but they said they were new so I'll give them the benefit of the doubt on that.

Odpowiedź od SISTERHOOD
Very prompt and helpful support with my…
Very prompt and helpful support with my order.

Odpowiedź od SISTERHOOD
Great experience
I bought a beautiful dress from sisterhood which was damaged after washing. I got in touch with customer service and received quick and professional help, and was provided with a replacement dress free of charge. Molly from customer service is so friendly, helpful, and responsive. I will certainly be buying from sisterhood again - the clothes are lovely and the service is amazing.

Odpowiedź od SISTERHOOD
Awesome!
Awesome clothing items and very good customer service! Shipping is fast and the quality of the clothing is very good!

Odpowiedź od SISTERHOOD
It’s only my experience with one time…
It’s only my experience with one time purchase, but it wasn’t pleasant unfortunately.
I wasn’t satisfied with the quality of the material of the dress I ordered (it somehow made the new dress look already faded), which is why I returned it and got a confirmation they received my return. In an email it was stated the refund takes 10 business days, though a month later there was no refund and no response to 2 of my emails to the customer service.
The refund was issued only after I made a claim through Monzo.
POOR CISTOMER SERVICE
POOR SERVICE, WILL NOT BUY FROM THEM AGAIN: Don’t rely on or choose the Saturday delivery option — you’ll waste £10 for nothing. My dress hasn’t been even dispached until Tuesday. They don’t respond to e-mails. Really poor experience with their service.

Odpowiedź od SISTERHOOD
Favourite clothing brand
Favourite clothing brand, I have always had great customer service and the team is really responsive!
My favourite clothing brand!
I absolutely love the brand and have been shopping here since 2019. The designs are timeless, and even after wearing the clothes for years they are still in perfect condition, the quality is superb. The fact that it is sustainable business is a big bonus and the pieces are certainly worth the investment.
I have bought so much from this brand…
I have bought so much from this brand and I love their designs and their approach to sustainability.
Great company
Great company. Good choice and the quality is there. Always a go to brand. Quick and efficient delivery. Love getting that box with the items wrapped in tissue. Lovely brand!
Amazing brand!
Truly one of my favourite brands - the clothes are so well made and love supporting an independent, female-owned business! Always have a wishlist of their products on the go as their styles are so timeless
Classic yet Fun
I love Sisterhood's classic yet fun designs. Supremely wearable and quality clothes which stand the test of time. Each piece feels thoughtfully made, balancing effortless style with a flattering fit. It’s become my go-to for wardrobe staples that still feel special — timeless with just the right amount of personality.
2 weeks returns period
Unfortunately the returns period is only 2 weeks which I was not aware of so when returning items for £100+ after 3 weeks I was issued with store credit rather than a refund
Firm favourite
Sisterhood is one of my favourite brands to shop with - I’ve bought items from them since 2020 and the quality has always been spot-on. The designs are beautiful and every piece I’ve bought has been worn and re-worn multiple times. Plus I get so many compliments! They might be a little pricier than average but the quality is well worth it in my opinion.
High quality, can be high price. Worth it.
I have purchased quite a few pieces from sisterhood over the years and have been following them since they were smaller - I have found the quality of pieces to be really excellent and it has not dipped even now they are a larger brand. My favourite purchase has been a matching blazer and skirt set, the quality of which is still very strong after alot of wear. My most recent purchase was a lovely cotton dress. I've worn it a hell of a lot since last summer and it's not pilled in the slightest. I usually buy things during sales, down to my budget concerns as some of the items can be quite pricey, but if you keep an eye out for when items go on sale, you can grab some beautiful lasting wardrobe staples.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







