Joe & Seph's Gourmet Popcorn Recenzje 

235
•
Wynik TrustScore: 3.5 na 5

3,4

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Found foreign objects(strip of paper and a light human hair in bag of Black pepper/goats cheese popcorn delivered unopened by Ocado today.

Oceniono na 1 z 5

The popcorn is, well, popcorn with a bit flavouring added. Meanwhile, the packaging could be used to deliver high-end watches. Just received 270g of popcorn delivered by two separate vans wrapped in... Zobacz więcej

Oceniono na 5 z 5

My son (8) enjoyed your vegan advent so much! He said it's the best advent calendar he's ever had and his favourite flavour was the olive oil one, although he loved all of the flavours. Thank you for... Zobacz więcej

Oceniono na 5 z 5

Won a selection box of gourmet popcorn from Daymade, it was a prize I chose, and oh my goodness I'm SO glad it did! Every single one of the flavours has been amazing. The one I was most dubious about... Zobacz więcej

Reakcja na opinię

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Informacje przekazane przez różne źródła zewnętrzne

Award-winning, handmade popcorn and caramel sauces, in over 50 flavours!


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

235 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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3,4

Wszystkie recenzje

(235)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 26

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Oceniono na 5 z 5

I've been a fan of this company's…products & customer service

I've been a fan of this company's popcorn for a few years and consider it a proper treat. I had a small issue with a product, dropped them a line, and they got straight back to me. They gave really good customer service and I left the whole experience totally satisfied and more than happy to recommend the company on.

10 grudnia 2023
Opinia niezależna
Logo Joe & Seph's Gourmet Popcorn

Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi Nicholas,

Thank you so much for your feedback! We appreciate that you've been a fan of Joe and Seph's for a few years and it means a lot to us. We’re so glad you are amazed with the customer service and the help given to you. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Oceniono na 5 z 5

problem with advent calendar quickly resolved

we had a bad experience with the advent calendar, the popcorn was soft and tasted stale. I contacted customer services and Sarah got in touch really quickly and was amazing. Explained they'd had a few problems with one of the batches this year and offered a different options to me to make up for it. We went with the gift box which arrived a few days later and was the Joe & Sephs popcorn we know and love, I have to say it hasn't lasted long, absolutely delicious. It was unfortunate the advent calendar wasn't as it should be but the excellent customer services more than made up for it.

5 grudnia 2023
Opinia niezależna
Logo Joe & Seph's Gourmet Popcorn

Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi Rachel,

Thank you so much for your feedback! We understand that there are instances when we will encounter issues, but with proper communication, we can always find solution to your problem. We’re so glad you are amazed with the customer service and the help given to you. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Oceniono na 5 z 5

Excellent Customer Support

I've purchased advent calendars from Joe and Seph for the past 3 years and have always had a wonderful experience. Unfortunately this year it appears there was an issue with one of the batches which meant their popcorn wasn't as perfect as it usually is. When I realised our Advent Calendar was one of the affected I contacted support and spoke with Sarah F. She was absolutely wonderful, incredibly kind, very quick to respond and polite.

A credit to the customer support team.

5 grudnia 2023
Opinia niezależna
Logo Joe & Seph's Gourmet Popcorn

Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi Rebecca,

Thank you so much for your feedback! We’re so glad you are amazed with the customer service and the help given to you. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Oceniono na 1 z 5

Terrible Advent Calendar

Not sure about the regular popcorn products, but my wife got me the Advent Calendar and frankly the popcorn is dire. It might as well be flavoured cardboard. Just seems completely stale. I thought maybe it was out of date, but no. Hugely disappointing, no point in opening any of it now in all honesty,

1 grudnia 2023
Opinia niezależna
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Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi,

We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you?

J&S 🍿🎩

Oceniono na 3 z 5

My mum has bought me the advent…

My mum has bought me the advent calendar - 4 days in and each bag has had soft almost mushy popcorn… not gourmet and I’m really quite disappointed and don’t have the heart to tell my mum

Edit - got in touch with the team and they have arranged to resolve this, great customer service!

4 grudnia 2023
Opinia niezależna
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Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi Ruth,

We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you?

J&S 🍿🎩

Oceniono na 5 z 5

Amazing Company and amazing product

I can not say enough about Jo and Steph's company, especially Sarah in the customer service department, I ordered for my Neice the Christmas popcorn in a big stocking, as she is poorly to cheer her up she loves Jo and Steph's popcorn. Unfortunately my order went astray via Royal Mail, Sarah was amazing and has looked after me. New order on the way.

24 listopada 2023
Opinia niezależna
Logo Joe & Seph's Gourmet Popcorn

Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi Catherine,

Thank you so much for your wonderful feedback! We’re so pleased you are amazed with the customer service and the help given to you. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Oceniono na 5 z 5

It’s just a pity you can’t do something for diabetics love this popcorn

It’s just a pity you can’t do

23 listopada 2023
Opinia niezależna
Logo Joe & Seph's Gourmet Popcorn

Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi Sadie,

Thank you so much for taking the time to leave us a review. We understand that you wish for our popcorn to be suitable for diabetics as well. We will endeavor to let the quality team know about this and hopefully, will consider innovation of the flavours we have soon. Nonetheless, we appreciate your feedback and high rating.

J&S 🍿🎩

Oceniono na 5 z 5

Great Popcorn

My wife and I just tried some of the salted caramel Popcorn and wow - it amazing.

It's so light and moreish, I'm just amazed at how good they are. I'm looking forward to trying the items I've ordered.

5 listopada 2023
Opinia niezależna
Logo Joe & Seph's Gourmet Popcorn

Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi Ayo,

Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Oceniono na 5 z 5

Gourmet popcorn at its best…

We had the salted caramel popcorn which was delicious! We shared a bag and couldn’t stop eating until it was empty. I’m always so impressed by all the flavours they produce, over 90! Last Christmas I was lucky enough to receive a Joe & Seph popcorn advent calendar, a different flavour every day and what a great way to try them out too! Gourmet popcorn at its best. Totally scrummy!

2 października 2023
Opinia niezależna
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Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi Helen,

Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day!

J&S 🍿🎩

Oceniono na 5 z 5

The best

The best, nothing else to say

12 września 2023
Opinia niezależna
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Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi Sophia,

Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day!

J&S 🍿🎩

Oceniono na 5 z 5

Best popcorn ever!!!!!

13 września 2023
Opinia niezależna
Logo Joe & Seph's Gourmet Popcorn

Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi AW,

Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day!

J&S 🍿🎩

Oceniono na 5 z 5

Had the toffee and the sweet and salty…

Had the toffee and the sweet and salty flavours. Both were excellent, tasty, no unpopped corn and so good, I had to eat the whole bag in one sitting. Every large piece was coated in exactly the right amount of flavouring. Definitely try them…don’t miss out!

25 sierpnia 2023
Opinia niezależna
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Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi Jussieb,

Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day!

J&S 🍿🎩

Oceniono na 3 z 5

Quality doesn't justify the high Cost

Aldi are selling Creme Brulee Joe&Sephs popcorn for £1.99 per 550g bag. I snapped one up on their reputation. Well, it was nothing like I have seen on QVC where the popped kernals are huge. What I got was tiny popcorn pieces that tasted nice but not as good as cheaper popcorn, like Butterkist, and it was quite dry rather than buttery. If this was an example of Joe&Sephs actual product, as opposed to the hyped, TV shopping channel offerings, then I would say, something is amiss & it seems like they may be producing a different product for TV presentations to what you get in an actual, off the shelf bag. Very disappointed & will not be buying it again & I was considering ordering some until this experience proved it is not as good as they say & is not worth the high asking price charged by shopping channels.

3 września 2023
Opinia niezależna
Logo Joe & Seph's Gourmet Popcorn

Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi Matt,

Thank you very much for your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all-natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating.

We hope this helps to explain the price point. Hope we can still make it up to you. You may want to send us an email to support@joeandsephspopcorn.freshdesk.com

Thank you.
J&S 🍿🎩

Oceniono na 2 z 5

Creme brulee NOT

Creme brulee NOT! Waste of money buy butterkist

17 sierpnia 2023
Opinia niezależna
Logo Joe & Seph's Gourmet Popcorn

Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi there,
We’re really sorry that our Creme Bruelee was not to your liking. We understand that taste is subjective, and while the Creme Brulee flavour might not have met your expectations, we have a range of other flavours that you might enjoy. We’re confident that we can help you find a flavour you will love! Please get in touch with our customer care team who can help with this: joe@joeandsephs.com.
J&S 🍿🎩

Oceniono na 5 z 5

TALK ABOUT DEE

TALK ABOUT DEE, LISH,USSS.JUST GOT THE LARGE SIX BAG MIX X TWO. GOT INTO THEM STRAIGHT AWAY WITH THE CARAMEL, COCONUT & CINNAMON 😋 YUMMY. NORMAL POPCORN WILL NEVER BE THE SAME AGAIN.🥰🐕🦸. THANK YOU JOE & STEPH'S.

31 lipca 2023
Opinia niezależna
Logo Joe & Seph's Gourmet Popcorn

Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi Sharon,

Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day!

J&S 🍿🎩

Oceniono na 5 z 5

First class customer support!

There was an issue with my delivery (no fault of Joe & Seph) but Sarah on the helpdesk was courteous and helpful - she really went above and beyond to get the issue fixed. Her support really exceeded my expectations and I would have no problem recommending this company in the future.

5 maja 2023
Opinia niezależna
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Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi James,

Thank you very much for the great review! We appreciate your feedback. We are glad that our Customer Service hits a mark on you.

J&S 🍿🎩

Oceniono na 5 z 5

Delicious products and great service

Delicious products and great service. Have bought so many times and love that the flavour range means you can make gifts more personal and thoughtful.

1 marca 2023
Opinia niezależna
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Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi Emily,

Thank you very much for the wonderful review! We appreciate your feedback. We are glad that you love our popcorn.

Looking forward to your next purchase.

J&S 🍿🎩

Oceniono na 5 z 5

2 more bags of delight...........

I had 2 delicious bags of popcorn delivered this week! I've had them before so I know how delicious they are from previous experience! A real treat. I find that the company are easy to deal with and good communicators. I had a slight problem with delivery which was down to Yodel, not them, and they were on it straight away and made sure I got them alright. Nothing but praise from me!!

12 kwietnia 2023
Opinia niezależna
Logo Joe & Seph's Gourmet Popcorn

Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi Karen,

Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you.

J&S 🍿🎩

Oceniono na 5 z 5

100% recommend

I love Joe and sephs popcorn! The best popcorn around! I buy from them all the time. Their delivery times are very good and the customer service is excellent! I really cannot fault them so thankyou! I would 100% recommend!

14 kwietnia 2023
Opinia niezależna
Logo Joe & Seph's Gourmet Popcorn

Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi,
Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day!

J&S 🍿🎩

Oceniono na 5 z 5

Brilliant customer service and amazing…

Brilliant customer service and amazing high quality products - innovative, inspiring, delicious
I would never shop anywhere else for choc caramel sauces or popcorn - amazing stuff!

4 stycznia 2023
Opinia niezależna
Logo Joe & Seph's Gourmet Popcorn

Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi Jan,

Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you.
Looking forward to your next purchase.

J&S 🍿🎩

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