JLL Fitness Recenzje 

2619
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

We needed a power cable replacement for our JLL CT600 Pro Elliptical Cross Trainer, and customer service always responded to our messages quickly (either on the same day or the next day). We think... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Only AI made pictures, didnt even buy anything they already managed to get my email, god knows how, and now im receiving plenty of annoying emails with their offers. Just that puts me off to buy a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I recently bought a treadmill from JLL Fitness (the Auto Incline Smart Foldable Treadmill) and I couldn’t be happier with the value. For a home treadmill, it feels incredibly sturdy and well-built. T... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Customer service is AMAZING!! They helped me to choose the perfect treadmill for my needs and room size and were more than happy to answer any questions i had 🙂 I got the Helius Lite Smart 2 in 1 T... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep ze sprzętem do ćwiczeń

Napisane przez firmę

JLL Fitness LTD is a Birmingham based supplier of Fitness equipment. We like to focus on the quality of our products and offer great value for money when it comes to our folding treadmills, commercial running machines, exercise bikes and fitness equipment. We believe here at JLL that we have found the winning formula for customer satisfaction by combining excellent products with outstanding service. It is this formula that gives us the confidence to know that millions of our customers all around the world are enjoying our fitness products and are now on their way to improving their health and fitness. At JLL our mission is to provide the very best in both home and commercial treadmills, exercise bikes, and fitness equipment. We like to think we have the edge on our competitors, the reason why is simple. We have launched some of the most revolutionary fitness equipment on the market today. We use only the strongest materials, the latest technology and offer the best in customer service. But don't just take our word for it, we believe the millions of happy customers we have all around the world are testament to just how good our fitness equipment really is.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 88% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(2619)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 48

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Oceniono na 1 z 5

Do not buy

Bought via Amazon, I purchased the IC 350 bike mid June, by the end of October it’s already had both pedals replaced! I’d read reviews whilst researching that many had experienced issues with pedals (mostly due to cross-threading) but I thought as long as I assemble correctly, they’ll be fine. I assembled very carefully, following the instructions to the letter. Assembly was relatively easy - aside of the pedals!
By the 14th July the first pedal needed replacing!!
To be fair, the help of JLL was good and speedy. They sent a replacement pedal & also the required crank tool to remove the pedal (& handlebar sleeve as that was damaged, though that never arrived as the package was open). The new pedal was pre-assembled with the crank arm & nut already in place securing the pedal to the crank. In my opinion this is how the pedals should be sent out in the first place & I can’t believe that’s not been suggested before with the number of issues they have. However, despite that, removing the existing pedal requires the world’s strongest person - the video to remove & replace the pedal is deceiving, to say the least!! It took 2 of us & it was still extremely difficult.
Mid October the other pedal started causing me problems & needed replacing. Again, JLL sent a replacement but this time the pedal & crank were not assembled & there was no nut. Eventually (& I mean, eventually) assembled the new crank & arm but getting the old crank arm off was unbelievable! With.THREE.People!!!! I would’ve given up but one of us wouldn’t let it beat us/him. However, as there was no new nut provided, we had to use the old one which we just couldn’t get on properly. A few days later, I’ve got it on but not properly.
My expectation is the bike will be unusable by the end of the year, which means it will have lasted less than 6 months (with about 4 weeks of that being out of action) - making it a very expensive buy!!
If it wasn’t for the pedal ‘issues’ the bike would be ok. The resistance is pretty poor; ok for a very beginner but not enough beyond that, in my opinion. The bike is sturdy & quiet. I don’t use the ‘monitor’ so I can’t comment on that. A holder for a screen (phone or tablet) would be helpful. Some reviews grumble about the drinks holder but it’s fine for a normal size bottle.
It’s important to note the bike wasn’t used excessively (2-3 times a week) by someone nowhere near the max weight.
I would strongly suggest not buying this IC350 bike.

11 czerwca 2025
Opinia niezależna
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you for sharing your detailed feedback, and we’re really sorry for the ongoing issues you’ve had with the IC350 pedals. This isn’t the experience we aim to provide.

We’re glad our team were able to respond quickly with replacements, but we understand how frustrating the repeated pedal and crank arm difficulties have been.

If you’re still having trouble with the bike, please reach out to us directly — we’re here to help and want to ensure you can use your equipment confidently.

Kind Regards
JLL Fitness Ltd

Oceniono na 5 z 5

JLL Ventus3

I studied a lot of reviews before choosing JLL Ventus3 rowing machine. The JLL Ventus3 reviewed well and I am happy to advise I agree with all the positive reviews.
I was impressed with how quickly the machine was delivered. The assembly instructions were simple and detailed enough to aid construction. One or two pieces were a little fiddly but ultimately the whole machine went together well. No threads were crossed and the assembled machine gave me confidence that it was well constructed. I am very impressed with just how solid and robust the machine is, especially for this price. Everything worked well from first use.
I had a minor issue with the sensor/ monitor but believe this was almost entirely operator error. I contacted JLL for support who were excellent, responding quickly with helpful advice.
In summary, I am very pleased with the piece of kit. It feels very robust and excellent value for money. If I buy any more keep fit equipment I will make JLL my first visit.

5 listopada 2025
Opinia niezależna
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you for your detailed and positive review! We’re delighted to hear you’re enjoying your JLL Ventus 3 rowing machine and that it’s been easy to assemble, robust, and great value for money.

We’re also glad our team could assist with the minor issue and that the support was helpful. It means a lot that you’d consider JLL for future purchases — we really appreciate your support!

Best wishes,
JLL Fitness Ltd

Oceniono na 5 z 5

Great communications and repair support

Great communications and help fixing complex issues to do with a cross trainer I purchased in 2021. Very professional, engaged and knowledgeable staff. Excellent experience all round. And the cross trainer has been really good value for money. Bought during Covid, and has been used every day for four years.

21 października 2025
Opinia niezależna
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you so much for your fantastic review! We really appreciate you taking the time to share your experience — it’s wonderful to hear that your cross trainer has been such a reliable part of your routine for the past four years.

We’re also glad our team could help with the issues you encountered. Your feedback about our service and support means a lot to us and motivates us to keep doing our best.

Thanks again for your support, and here’s to many more great workouts!

Best wishes,
JLL Fitness Ltd

Oceniono na 1 z 5

POOR

Rower I purchased the Ventus 3 was never that great the mag fly wheel broke after not many meters usage and I was told they could not supply a replacement even if I paid for it so had to throw it in the bin ! Poor

13 października 2025
Opinia niezależna
Oceniono na 5 z 5

Fantastic product at a very good price

Fantastic product at a very good price
Very good service too

26 września 2025
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you so much for your kind words! We’re thrilled to hear you’re happy with the product and our service.

If you ever need anything or have any questions, please don’t hesitate to reach out — we’re always happy to help.

Thanks again for your support!

Best wishes,
JLL Fitness Ltd

Oceniono na 5 z 5

Amazing customer service


Amazing customer service. Went in for an exchange it was quick, easy and hassle free. Definitely recommend

9 października 2025
Opinia niezależna
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you so much for taking the time to leave a review! We really appreciate your feedback and are glad to hear about your experience.

It means a lot to us, and we hope you continue to enjoy your product.

Thanks again,
Tia
JLL Fitness Ltd

Oceniono na 1 z 5

Offensive tone of email communication

Offensive tone of email communication. Wrong sized batteries sent with order.

18 września 2025
Logo JLL Fitness

Odpowiedź od JLL Fitness

Thank you for your feedback. We just wanted to say that we appreciate you reaching out and sharing your thoughts.

We do feel it’s worth mentioning that sometimes things can get a little misconstrued over email, as tone doesn’t always come across in the way it’s intended. Please know that nothing we wrote was meant negatively, and our aim is always to keep communication open and constructive.

We would also like to clarify that we do not add batteries to the monitors, as they come already packaged from the supplier.

We really value being able to work through things together, and we hope we can continue to do so in a positive way.

Kind Regards
JLL Fitness Ltd

Oceniono na 3 z 5

IC400 Elite Indoor Cycle Exercise Bike - 20kg Flywheel

I have the IC400 Elite Indoor Cycle Exercise Bike - 20kg Flywheel for 8 months now.

Sturdy bike and easy to assemble, occasionally creaks, but WD-40 works well.
Friction pad resistance is not perfect, but this is okay for me as I am monitoring my effort through the BPM/calorie readings of my watch.
Unfortunately rust develops on all silver-finish components quite quickly, even after wiping clean.

Update 05/10/2025: Creaking has intensified and WD-40 has no effect. All components with a silver finish are now rusty.

15 września 2025
Opinia niezależna
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you for your review.

Should you have any questions about your order, please do not hesitate to get in touch.

Kind Regards
JLL Fitness Ltd

Oceniono na 4 z 5

Straight Forward purchase of a fitness cycle

I was seeking a dedicated fitness cycle due to increasing mobility issues which makes my oexisting training equipment unsuitable. I went to the JLL centre and had a friendly reception and shown around various equipment. I tried these and was given the time to make adjustments until I found one that fitted me correctly. Impressed with the staff and the showroom - much better than ordering blind something off the Net. Ordering was straightforward and it took a few days to arrive. Item was well packed and heavy but the deliverer took it into my exercise space for me. Assembly was straightforward and the bike is of decent quality at that price level. Only modification so far is a more comfortable set of pedals. No immediate issues but obviously early days to realistically judge reliability. Overall, I recommend them.

21 sierpnia 2025
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you for your review.

Should you have any questions about your order, please do not hesitate to get in touch.

Kind Regards
JLL Fitness Ltd

Oceniono na 5 z 5

Great all round 👍

Great product , quick delivery, great cost, does what it needs too , 5 ⭐

19 sierpnia 2025
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you for your review.

Should you have any questions about your order, please do not hesitate to get in touch.

Kind Regards
JLL Fitness Ltd

Oceniono na 5 z 5

Excellent water rower well worth the…

Excellent water rower well worth the price .

18 sierpnia 2025
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you for your review.

Should you have any questions about your order, please do not hesitate to get in touch.

Kind Regards
JLL Fitness Ltd

Oceniono na 5 z 5

JLL have fantastic quality products at…

JLL have fantastic quality products at the best prices and very fast delivery. They keep you fully updated with delivery timetable.

21 lipca 2025
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you for your review.

Should you have any questions about your order, please do not hesitate to get in touch.

Kind Regards
JLL Fitness Ltd

Oceniono na 5 z 5

We only needed a small replacement part…

We only needed a small replacement part but the service was great. Details/picture sent for us to confirm the required part with costs and on ordering delivery was very quick.

28 lipca 2025
Opinia niezależna
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you for your review.

Should you have any questions about your order, please do not hesitate to get in touch.

Kind Regards
JLL Fitness Ltd

Oceniono na 4 z 5

Good choice of equipment …

Good choice of equipment at competitive prices. Would have given 5 stars but delivery took longer than indicated (11 days).

21 lipca 2025
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you for your review.

Should you have any questions about your order, please do not hesitate to get in touch.

Kind Regards
JLL Fitness Ltd

Oceniono na 5 z 5

Strong, sturdy & well made.

Bike is well made, stable & sturdy. Action is very smooth & quiet. Easy to assemble (YouTube). Seat is very uncomfortable, bought a ‘comfort’ seat from JLL which is tolerable rather than comfortable. Attractive price. Overall very pleased.

18 lipca 2025
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you for your review.

Should you have any questions about your order, please do not hesitate to get in touch.

Kind Regards
JLL Fitness Ltd

Oceniono na 5 z 5

Quality again from JLL

This rowing machine is the second piece of equipment I have purchased from JLL having previously bought an exercise bike. They are both excellent quality and the whole family are very pleased with them. The rower was delivered in less than a week, and we live in the Scottish isles so quite a surprise to receive it so quickly. There was a bolt missing from the stabiliser which Lauren sent to us immediately I requested it. Both pieces of equipment are well made, comfortable and quiet in use. I would highly recommend JLL, we are now looking at the treadmills.

23 lipca 2025
Opinia niezależna
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you for your review.

Should you have any questions about your order, please do not hesitate to get in touch.

Kind Regards
JLL Fitness Ltd

Oceniono na 5 z 5

Our refurbished exercise bike is…

Our refurbished exercise bike is brilliant great value and came so fast
I would highly recommend JLL

4 lipca 2025
Opinia niezależna
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you for your review.

Should you have any questions about your order, please do not hesitate to get in touch.

Kind Regards
JLL Fitness Ltd

Oceniono na 1 z 5

Refurbished treadmill came with broken pieces

I bought a refurbished treadmill which came with broken plastic pieces and one bend metal one- these broken pieces wasn't on the description. refurbished item means that the machine will have cosmetic damage as scratches- not broken pieces. Moreover, these broken pieces wasn't in the description on the website.

I requested a refund since they want to send me all these pieces, and replace it myself.. which is not right. Why I would replace broken pieces of a machine who recently was "inspected" and it should be alright in the first place? I didnt pay half of the price (compared of a new one) to replace pieces myself and I dont trust if they actually inspection the machine -Under they policies and UK law, these broken pieces wasnt describe it in the post; so, I requested a refund and to return it, after that was requested... everything was hell.

The collection is kerbside, which means it has to be in the public place when the driver arrives. On top of that, the driver needs to strapped the machine to the wooden crate which they didnt say it to the driver company, and the first attempt it couldnt be collected. The customer support intentionally didnt respond my point on: weather, driver doesnt have the straps, kerbside exposure.

The JLL customer support play cheeky agreeing on what I was saying and changing the rules once it was out of collection. The driver AGAIN didnt took the machine because it didnt have the strap, and mentioned that JLL ALAWAYS does this. I messaged JLL and they told me to wait that the driver should be before 6pm- 4 hours time.

In conclusion, the currier company says that JLL didnt say about the straps and they dont take it. The, JLL says that they did... and the cycle continues.

I hope to have my money back, o I will go to court because it has been terrible service and the item wasnt describe it as it actually was.

2 lipca 2025
Opinia niezależna
Logo JLL Fitness

Odpowiedź od JLL Fitness

Thank you for your feedback. We are genuinely sorry to hear you were unhappy with your experience.

We do want to clarify a few points for transparency:

The item purchased was a refurbished treadmill, and as noted in the description, refurbished items may have cosmetic imperfections. However, we understand your concerns about the broken parts and we immediately offered replacement components to resolve the issue.

Regarding the return process, you were informed multiple times via email about the collection requirements, including that returns are kerbside collections and the item must be prepared and secured for transport.

We use a professional third-party courier service for all large-item collections, and they are provided with full details of the size and weight of each product. The couriers do not provide specific time slots, but we always request that they call customers when they are on the way. However, if the driver is already on the road, they are unable to call while driving as it would be illegal and unsafe.

We are pleased that the item was collected after liaising with the courier throughout the day and requesting that the driver re-attempt the collection. We appreciate how frustrating this situation has been for you and are committed to making sure your refund is processed in line with our returns policy.

Kind Regards
JLL Fitness Ltd

Oceniono na 5 z 5

Got a great excersie bike at a cheaper…

Got a great excersie bike at a cheaper price then anywhere else and delivery within 2 days 😁

16 czerwca 2025
Opinia niezależna
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you for your review.

Should you have any questions about your order, please do not hesitate to get in touch.

Kind Regards
JLL Fitness Ltd

Oceniono na 5 z 5

Customer service was excellent

The original delivery was missing a couple of parts. I called them and they were in the post the next day. Excellent service

19 czerwca 2025
Logo JLL Fitness

Odpowiedź od JLL Fitness

Hi,

Thank you for your review.

Should you have any questions about your order, please do not hesitate to get in touch.

Kind Regards
JLL Fitness Ltd

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