Jeulia UK Recenzje 

483
Wynik TrustScore: 3.5 na 5

3,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Really easy to use website with good filtering tools to get exactly what you need. The only thing I would say is the extra charges should be made more clearer as I didn't see anything until it was tim... Zobacz więcej

Oceniono na 4 z 5

There is a great choice, something for everyone and that includes prices. The only problem/irritation was the checkout. It wouldn't take my stored debit card, so I put the info in manually which was i... Zobacz więcej

Oceniono na 1 z 5

Bought some sterling silver rings stamped had then on my hand for 21 days and they are not real silver they are sliver plated and the silver is already coming off spoke to customer services asking for... Zobacz więcej

Oceniono na 5 z 5

Julia is a very nice online website to deal with. The choice of jewellery is amazing. The value is excellent ,there is something to suit everyone's pocket. I'm always very happy with the quality of... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Zakupy i moda

Informacje przekazane przez różne źródła zewnętrzne

Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.


Dane kontaktowe

  • Regent Street 207, W1B, London, Stany Zjednoczone

  • jeulia.co.uk

3,5

Średnia

Wynik TrustScore: 3.5 na 5

483 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 18% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(483)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 171

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Really easy to use website with good…

Really easy to use website with good filtering tools to get exactly what you need. The only thing I would say is the extra charges should be made more clearer as I didn't see anything until it was time to pay

14 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

What a big con

What a big con. I bought my partner an engagement ring, paying £440 for it, and this ring has to be the cheapest ring I have seen in my life. The picture you see is not what you get. Very cheaply made, also very thin. I got my partner's name engraved into the ring, and you have to use a magnifying glass to see it. I have emailed this company over the last couple of days with no response as I want to send it back but have not had anything back after it said you would receive an email within 24 hours. I am very disappointed with the whole outcome of this site, and it will never be used again. I also waited 3 weeks for it to arrive; this ring is something I could get from my local jewelry store for £150/£200. Big con, avoid at all costs. I have emailed the company many times, also customer services. It's a shame I can't show people a picture of how shocking the ring is.

5 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Bought some sterling silver rings…

Bought some sterling silver rings stamped had then on my hand for 21 days and they are not real silver they are sliver plated and the silver is already coming off spoke to customer services asking for a refund and can I send them back they replied straight away and email nothing to do with my request. I emailed them back several times to be ignored. Wouldn't buy from here every again really poor products and really poor customer service

30 lipca 2026
Opinia niezależna
Oceniono na 4 z 5

There is a great choice

There is a great choice, something for everyone and that includes prices. The only problem/irritation was the checkout. It wouldn't take my stored debit card, so I put the info in manually which was immediately erased from the form. We tried my partners card and the same thing happened on the second attempt it actually worked and I was able to pay. However, having to do it with my partners card meant that she saw what she is getting for her birthday and the price. A little disappointed, but she is very happy.

28 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

I have had better jewellery from a…

I have had better jewellery from a cheap Christmas cracker. Overpriced junk

6 lipca 2026
Opinia niezależna
Logo Jeulia UK

Odpowiedź od Jeulia UK

Thanks for your email with your order number. We fully acknowledge you were unhappy with the jewellery quality and price.

As your order passed the 1-year warranty term, we cannot offer refund or free repair. As a goodwill gesture, we’d love to send you a 20% off lifetime discount code for any future jewellery purchase in our store, hoping to earn back your trust.
Let us know if you accept this offer.

Oceniono na 1 z 5

Scam site - avoid

The company advertises free UK delivery over £119 & today I have received a request for £65 duties, which are referenced nowhere on their website. Do not purchase, these are a clearly a shady Chinese enterprise masquerading as a legitimate business. Just read the reviews, I took a risk & had backfired, now having to resolve via PayPal. The responses received are some of the worst attempts at English I've ever seen!

21 lipca 2026
Opinia niezależna
Logo Jeulia UK

Odpowiedź od Jeulia UK

We were disappointed to see your experience has left you so upset, and we sincerely apologise for all the inconvenience.

Free UK delivery includes only postage costs. Any import duties are determined and collected by UK customs authorities. We recognise we should make this policy more obvious on our website and will make improvements soon.

We have searched our database but are unable to retrieve your order record. If you can reach out to our support with your order ID, we hope to have a chance to listen to your situation and communicate further.

Oceniono na 5 z 5

Excellent company to deal with

Excellent company to deal with, their jewellery is fantastic quality, great prices , excellent customer service & they give lovely gifts when you spend so much, delivery is also exceptionally quick , I have bought from here 3 times now & it's always a pleasure shopping here, I highly recommend shopping with Jeulia, A+++

24 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

The ring I bought didn’t last a month

The ring I bought didn’t last a month it bent in a deformed way very disappointing

18 listopada 2025
Opinia niezależna
Logo Jeulia UK

Odpowiedź od Jeulia UK

Dear customer, we feel sorry to know your ring got deformed within a short time. It is never our intention to let our customers have such an unsatisfactory experience.

We have tried to search our system but failed to find your relevant order. If you are happy to discuss this matter further, kindly send your order number to our support inbox, and we will investigate accordingly.

Oceniono na 1 z 5

Bad quality

My purchase took a long time to arrive. I have been wearing my ring for a week and a stone has already fallen out. I had originally chosen this as my wedding band and am so glad I decided to order something else because the quality is terrible. It looks pretty but having lost a stone in less than a week is not good enough for the price. I would not buy from here again. Can buy something much cheaper and better quality. Also they don't feel that a lost stone is a manufacturing fault so says it all really and I don't see why I should pay to send back a faulty item. I wish I had read the reviews before buying from here.

20 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

Poor quality ring; terrible customer service, AVOID

I purchased a ring from Jeulia on May 16th (Order #JEUK3267860). On July 10th—less than two months later—the stone fell out under normal wear and was completely lost. The item is clearly faulty and unfit for purpose under the UK Consumer Rights Act.I spent 5 straight days sending multiple emails, logging online tickets, and messaging on Facebook. I was met with total silence.When they finally replied to my UK email, they sent a generic, automated template telling me to "return only the defective part" (impossible, as the stone is lost!) and ordered me to ship the ring to California, USA, at my own expense.This is disgraceful customer service. I refuse to pay international shipping fees to return an inherently faulty item. I have now opened a formal dispute with Klarna to freeze my payments and demand a full refund. Do not buy from this company; their quality is poor and their customer support is non-existent

Update - I have still not had a response to my numerous emails about getting a full refund!!!

You say you are at UK company; yet ship out from China and expect customers to return defected goods to USA at our expense…since leaving this review; I have found the exact same ring being sold on Temu!!!! TBH it’s probably far better quality than the rubbish you are selling your customers

10 lipca 2026
Opinia niezależna

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