Yong was awesome!!! Finance guy awful!
Yong was awesome: honest, respectful, and responsive.
We paid with cash and very much disliked the continuous pressure from the finance guy to purchase a repair plan that is 10% of the cost of the car. He showed us paperwork about car repairs that indicated Toyota repairs have increased over the past decade. Perhaps we should have gotten a Subaru Cross Trek vs. a Toyota Corolla Cross!
The last thing I want to listen to when I purchase a $40,000 vehicle is to be told about the increase in repairs before I walk out the door. We charge $200 an hour for each repair, etc. You need to ___ (on and on). Please tell him to back off when we say "No" the first time. He lacked respect and is body language demonstrated this.
This is the second vehicle that we have purchased from Jerry's. Your finance guy may be a done deal for the future. When I recently purchased my Mini Cooper S convertible and previously the Subaru Cross Trek, I never had to sit through what we did with your finance guy. When we purchased the Highlander in 2015 from Jerry's, we did not either and hence we came back.








