Jellyfish Energy Recenzje 

106
•
Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

DO NOT USE THE WORSE COMPANY I HAVE EVER DEALT WITH They charged us £1000 to disconnect and reconnect our small communal area leaving us without a fire alarm and lights with elderly residents in... Zobacz więcej

Oceniono na 5 z 5

I’ve been working with George over the last few months now and I have been very impressed. Over the years I have worked with people from many major utility providers but none have come close to... Zobacz więcej

Oceniono na 1 z 5

Absolutely awful business to deal with, completely unprofessional and if I could give them less than 1 star I would. Moved into a new premises where they were supplying and they refused to se... Zobacz więcej

Oceniono na 5 z 5

Contacted Jellyfish through their chat service and then transferred to WhatsApp, was connected to a very helpful advisor named Lillie who dealt with my issue and helped resolve it very promptly. Thank... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca energii

Napisane przez firmę

Jellyfish Energy is an energy supplier for both commercial and domestic properties. We offer a transparent, tech-led approach to utilities.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

106 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 32% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,1

Wszystkie recenzje

(106)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 52

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Luke Farmer (Excellent Service)

Luke Farmer was a great help in onboarding us as a partner, very helpful informative member of staff, very professional.

3 lutego 2025
Opinia niezależna
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Odpowiedź od Jellyfish Energy

Hi Ashley,

Thanks for the wonderful review! Its great to hear Luke was on hand to get you onboarded as a partner with ourselves and answer any questions you had. If you have any questions about Jellyfish or the services we offer then do not hesitate to get in touch with our customer and partner support team.

Thanks again!

Jake - Jellyfish Energy

Oceniono na 2 z 5

Incorrectly inputed a meter reading and…

Incorrectly inputed a meter reading and took over £12'000 via direct debit. Despite being told the refund would be 'expedited' it took over week to return the funds. They did however apologise via email (hence not 1 star) but offered no monetary compensation for their gain on interest or inconvenience.

23 stycznia 2025
Opinia niezależna
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Odpowiedź od Jellyfish Energy

Hi there,

Thank you for getting in touch and providing your feedback. We are sorry to hear you were billed incorrectly but pleased that your account was refunded. Our industry standard time frame for refunds to be processed can take 10 working days.

Im glad the issue is resolved but please do let us know if you have any other queries.

Many thanks

Jellyfish Energy

Oceniono na 5 z 5

I received support from Toni

I received support from Toni, absolutely first class.
This was a great experience and put to bed any concerns I may have had.
A really good service
Thank you Toni for being so helpful and professional

3 lutego 2025
Opinia niezależna
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Odpowiedź od Jellyfish Energy

Hi Anthony,

Thank you for the brilliant 5 star review! We are so pleased to hear Toni was on hand to offer you some first class support! Here at Jellyfish Energy our Customer Support team are always on hand to answer your queries so let us know if there is anything else we can help you with!

Many thanks

Jake - Jellyfish Energy

Oceniono na 5 z 5

Had a business meeting today with Ian…

Had a business meeting today with Ian Glasson, I have had nothing but fantastic experiences with Ian, whenever I need assistance Ian is always on hand to help, very thorough and efficient.
I cant thank him enough, and I look forward to working alongside him in the future.

23 stycznia 2025
Opinia niezależna
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Odpowiedź od Jellyfish Energy

Hi Jessica,

Thanks for the brilliant review! Its always wonderful to hear from our partners about their experience with the team! We have passed your feedback on to Ian who really appreciates the review and do let us know if you have any questions or queries in the future!

Many thanks
- Jake at Jellyfish Energy

Oceniono na 5 z 5

Thank you Paul and the team at…

Thank you Paul and the team at Jellyfish for their great work on an issue that I experienced onboarding customer. There were huge issues regarding non onboarding fee which Paul managed to rectify in a timely and efficient manner that ended up being an excellent result for the end user, who is very happy.

Nice One Paul!

16 grudnia 2024
Opinia niezależna
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Odpowiedź od Jellyfish Energy

Thank you for your review Suzanne! We’re so happy to hear that Paul was able to efficiently provide solutions to help the onboarding issue, which ended with a great result for both yourself and the customer. We appreciate your support and look forward to continuing to work with you.

- Sarah at Jellyfish Energy

Oceniono na 5 z 5

Well Informed at all Times

The team have been excellent over the years. Keeping us up to date with our contract. In addition, the customer service in relation to our invoicing has been excellent. Finally, they have saved us lots of money and made dealing with them fun. Happy to give a reference upon request. Geoffrey Merchant Chambers Business Centres

19 listopada 2024
Opinia niezależna
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Odpowiedź od Jellyfish Energy

Thank you for your kind review Geoffrey. We are so glad to hear that you have had a good experience with us over the years, particularly with our customer service team!

- Sarah at Jellyfish Energy

Oceniono na 5 z 5

Jellyfish Energy go over and above with…

Jellyfish Energy go over and above with a personal touch!

Nothing was too much trouble for Ian Glasson ... and as a newbie, I can assure you, I like to know the far end of everything. His patience was admirable.

I would not hesitate in using Jellyfish Energy again, I was given an amazing introductory 'welcome' rate and the rates that I had secured overall, were just as competitive as the 'Big 6', if not better.

Excellent customer service and local to me... loved the sweets! No brainer...

Thank you again Jellyfish Energy for your continued support :)

14 października 2024
Opinia niezależna
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Odpowiedź od Jellyfish Energy

Thank you for your review Lisa. We are very happy to hear that you have had a good experience with us so far, and particularly appreciated Ian's help. We appreciate your support and look forward to continuing to work with you.

- Sarah at Jellyfish Energy.

Oceniono na 5 z 5

Amazing company

Amazing company! Paul & Ben go above and beyond each day to help find the most competitive prices possible. There is no customer "to small" for Jellyfish. Really nice honest people and they provide an awesome service. Thank you

18 października 2024
Opinia niezależna
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Odpowiedź od Jellyfish Energy

Thank you for your review. We’re glad to hear that Paul and Ben were able to assist you and that you found value in our service. We appreciate your support and look forward to continuing to work with you.

- Sarah at Jellyfish Energy

Oceniono na 5 z 5

Paul Brannan is always happy to help…

Paul Brannan is always happy to help with any issues we have had.

17 października 2024
Opinia niezależna
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Odpowiedź od Jellyfish Energy

Thank you for your kind feedback! We’re glad to hear Paul has been helpful with your needs. We’re always here if you need any further assistance.

- Sarah at Jellyfish Energy

Oceniono na 5 z 5

Jellyfish have a been a great company…

Jellyfish have a been a great company to work with and I look forward to working with them in the future.

6 września 2024
Opinia niezależna
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Odpowiedź od Jellyfish Energy

Thank you for your wonderful feedback! We’re thrilled to hear that you’ve had a great experience working with us and look forward to continuing our partnership in the future.

- Sarah at Jellyfish Energy

Oceniono na 1 z 5

i wish if i could give minus star with…

i wish if i could give minus star with this fraud company they are in the business with not any good intention , my change of tenancy is still in process with them like 2 two month and because its a restaurant they use significant amount of electricity and gas and they are ripping me off in out of contract rate, customer service are rude and bully . i feel bad who is in contract with them

22 czerwca 2024
Opinia niezależna
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Odpowiedź od Jellyfish Energy

We’re sorry to hear about your experience. Our change of tenancy process is designed to be streamlined and efficient, and it certainly should not take as long as you’ve mentioned. We’d like to investigate this matter further and help resolve any issues. Please email us at support@jellyfish.energy with more details so we can assist you as quickly as possible.

Oceniono na 1 z 5

Terrible Experience with Jellyfish Energy Company

Terrible Experience with Jellyfish Energy Company
I had a very negative experience with Jellyfish Energy Company for my business energy needs. They took a deposit from me, and now they are demanding an additional £693.16 even though they haven't supplied me with any energy yet. I'm still with my old supplier.

When I spoke to their collection manager, Thomas, he was extremely rude and unhelpful. He even told me to go ahead and complain to whoever I wanted, showing a complete lack of professionalism and customer service.

I strongly advise against using Jellyfish Energy Company. They seem more interested in ripping off customers than providing a reliable service. Save yourself the trouble and choose a more reputable energy supplier.

26 lipca 2024
Opinia niezależna
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Odpowiedź od Jellyfish Energy

We’re sorry to hear about your experience and would like to address your concerns. We’ve reached out via Trustpilot to understand more, but we have not yet received a response. Please contact us directly at support@jellyfish.energy with further details so we can investigate and resolve this issue as soon as possible.

Oceniono na 5 z 5

Very good service and excellent…

Very good service and excellent customer service , George help our company alot and always he give us best advices and service, Recommend it this company to all.

16 lipca 2024
Opinia niezależna
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Odpowiedź od Jellyfish Energy

We’re so glad to hear that George has been a great help to your company and that you’re pleased with our service. Your recommendation means a lot to us!

- Sarah at Jellyfish Energy

Oceniono na 1 z 5

Very bad customer services and online…

Very bad customer services and online they are not replying on time taking so much and wasting the time over the their advisor is so bad and not listening properly recommendation zeroooooo

4 lipca 2024
Opinia niezależna
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Odpowiedź od Jellyfish Energy

We’re sorry to hear about your experience with our customer service. We strive to provide timely and helpful responses to all our customers. Please email us at support@jellyfish.energy with more details so we can address your concerns and improve your experience moving forward.

Oceniono na 5 z 5

Never had an issue

Never had an issue, easy to reach by phone or email.

7 czerwca 2024
Opinia niezależna
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Odpowiedź od Jellyfish Energy

Thank you for your review. We strive for efficient customer support.

- Sarah at Jellyfish Energy

Oceniono na 5 z 5

Good experience so far with this…

Good experience so far with this company never had any issues with payments. Customer service team always happy to help and good & flexible rates

24 maja 2024
Opinia niezależna
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Odpowiedź od Jellyfish Energy

Thank you for sharing your positive experience! We’re happy to hear that our service and flexible rates have met your expectations. We’re always here to help if you need anything!

- Sarah at Jellyfish Energy

Oceniono na 1 z 5

Worst Company

Worst Company, Worst Experience Do not sign contract with this company these guys are fraud

29 maja 2024
Opinia niezależna
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Odpowiedź od Jellyfish Energy

We’re sorry to hear about your experience, but based on the details provided, we don’t believe this relates to our company, Jellyfish Energy. We would appreciate more information to clarify the situation. Please contact us at support@jellyfish.energy so we can look into this further.

Oceniono na 1 z 5

Avoid signing a contract with them

Avoid signing a contract with them. This jellyfish company is a bit like a fraudulent company .They are very bad company. They charge you a lot, they cut your electricity for a small amount. There is no notice to come to your shop your shop to cut off your electricity. Even when you pay off their debt, they change your debt and say you have to pay more if you want your electricity back. It is unreasonable and charged randomly. I advise everyone not to use this rubbish company. They are not cheaper than a big company.

8 kwietnia 2024
Opinia niezależna
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Odpowiedź od Jellyfish Energy

We’re sorry to hear about your experience and want to better understand the situation. We take concerns like this seriously and would like to investigate further. We’ve reached out via Trustpilot but haven’t heard back. Please email us at support@jellyfish.energy with more details so we can assist in resolving this matter.

Oceniono na 1 z 5

It's a very garbage fraud company

It's a very bad company. It charges 300 pounds a month. What ever summer or winter.There is no notice to come to your shop to cut off your electricity, and you have to pay 1,000 pounds to reinstall it. It's unreasonable and charges randomly.I advise everyone not to use this garbage company, and it is not cheaper than a big company. Everyone should be cautious.This jellyfish company feels a bit like a fraudulent company.if you don’t pay they want money they will cut off you power.

26 marca 2024
Opinia niezależna
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Odpowiedź od Jellyfish Energy

We’re sorry to hear about your experience and would like to better understand the situation. We’ve attempted to reach out via Trustpilot, but unfortunately, haven’t received a response yet. To help us investigate and resolve this issue, could you please email more details to support@jellyfish.energy? We take these concerns seriously and want to ensure everything is handled properly.

Oceniono na 5 z 5

Easy Energy Company

Great company so far, recently signed up to Jellyfish and the whole thing was a very easy experience unlike switching in the past. Called in to speak to somebody and they were very useful and helped me out immediately.

2 sierpnia 2023
Opinia niezależna

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