Jellyfish Energy Recenzje 

I just moved over to Jellyfish after an awful experience with previous supplier. Ive only needed to contact Jellyfish since joining and the service i received from the girls was night and day from historic experiences elsewhere. Lille and Tille, you're a credit to the Jellyfish brand. Thank you Jellyfish for a tier 1 experience

I am so thankful for Lillie, she is always professional and polite and capable of resolving complex enquiries over the phone in minutes. She is brilliant.

Horrific experience. Have a query sat with the ombudsman and they have ignored it. They have followed no legal processes and have disconnected my business with no legal warning - causing loss of earning, destruction of stock, and trying to charge a £500 reconnection fee even though they have been advised they are legally in the wrong, so now as a Micro Business we are in a place of financial hardship.
Avoid at all costs. If you are using them get everything in writing.

Brilliant company with great rates and service. Would not change. George is a great guy with high level of professionalism and understanding. Cannot recommend him enough.

George at Jellyfish went above and beyond to resolve my issues. Nothing too much trouble. Excellent company and I would highly recommend.

I’ve been working with George over the last few months now and I have been very impressed.

Over the years I have worked with people from many major utility providers but none have come close to the professionalism that George shows.

He considers all information given to him before making a decision and that leads to right one being made

I look forward to working closely with George and the rest of the team at Jellyfish for some time.

Business Review.

Jellyfish took 9 months to resolve the incorrect meter number issue. During that time, i was unable to secure further contracts due to the meter serial number issue and in result, was subjected to higher unit prices when i eventually did move provider.

Jellyfish again failed to respond to the energy ombudsman's emails (to the regulator's surprise) and eventually sided and provided us compensation.

As a business user, i would avoid Jellyfish with extreme caution, they are now blacklisted as a future supplier, indefinitely.

I have had to set up an account to do this review as people need to know how absolutely shocking this company is and really feel for the staff.
Very complicated traps of cheap usage initially then all of a sudden eye watering bills out of nowhere.
Never in my life have I been so threatened with made up debt penalties and complicated bills then settled with switch objection after switch objection with more bills out of thin air.
Please, please, please ignore the friends of friends reviews and do not risk it.
So sad and about to now speak with the Ombudsmen.

Extremely disappointing experience with Jellyfish Energy
I have had problem after problem since becoming a customer of Jellyfish Energy, and I regret signing up to a 5-year contract.

Shortly after signing the contract, during all the uncertainty surrounding the situation in the Middle East, I started receiving calls and emails from Jellyfish telling me that they were going to increase the amount I was being charged, despite having agreed to a long-term contract. I found this extremely frustrating and unfair. By that point, the rate I was already paying was no longer competitive, so being told that I was going to pay even more was incredibly disappointing.

We run a restaurant and literally work 70+ hours a week consistently doing all of the day to day running of the building and business and administration on top.
I admit in heind sight I should have spent more time getting the issue resolved as jellyfish actually broke into the building damaging locks and the area accessing the metre. We lost £1000's in ice cream and refrigerator stock and as you can imagine it was extremely stressful.

What followed was a long period of ongoing issues and correspondence ended on 27th July with paying the outstanding balance in full. Because of all of this and still being overcharged on our electric I asked to leave jellyfish. Jake from Jellyfish sent me an unhelpful unsympayetic response and went on to say we would need to pay £45.856.14 in early termination fees. Doest that say it all!

I setup a direct debit in August to ensure all payments went out when needed LESS than a month after paying me account balance in full. I have received a letter today saying I owe Jellyfish £500 in 'late' payment fees for less than a month's worh of electricity, and I also owe £1264.26 in interest!!! After receiving the letter I called up and spoke to Sarah who honestly sounded like she was enjoying herself telling me how it's all my fault and the costs are correct and there's nothing wrong with the way I've been treated or charged? I found her attitude extremely unsympathetic and unhelpful. I explained the situation and asked whether I could speak to somebody else who might be able to help resolve the matter, but I felt completely dismissed.
After everything I have already experienced, I expected somebody to actually listen, investigate what had happened and try to find a resolution.

How absolutely bonkers is this company. I honestly can't believe how vile they treat people.

At least they don't have a sting... because they don't do anything at all.

Jellyfish Energy is the perfect name for this company. Just like a real jellyfish, they have no brain, no central nervous system, and they just drift along hoping things work out.

Calling them mediocre would be a massive compliment. They are absolutely crappy. Thankfully, they aren’t the number one worst supplier on the market, but they are comfortably hovering at the bottom. Switching back to a proper, serious supplier as soon as humanly possible!

I over take a shop i send the change of tenancy previous tenant didnt pay they came and take the metter out of my property they know just moved in they try to pay £1320 bills in 1 moth tim when I move in . I didnt even open the shop they send me £7000 under my name in 1 moth time they are scams 32 Craigentinny Road EH7 6LT Edinburgh Scotland than I give the metter reading they charge me £1500 I didnt even open the shop , the shop was closed for 5 months they are crazy when I ask to install the meter they ask me to pay £4500 for installation they said we lost alot of money in that property they try to take someone else bills from you , I spend £30000 buying equipment was going to open end of the moth shop they took the metter out im not lying i got the proof to share anyone need it they are vice when I was on the phone with them I collect all to take them to court

Very disappointing experience. Charges were added to the July bill unexpectedly, even though the previous balance had already been paid by Direct Debit. Despite raising the issue, there has been no clear explanation or resolution. Poor billing management and customer service.

Very easy to get through to someone and issue resolved very quickly. George Purvis was fantastic in coming to a resolution for overdue accounts.

Incorrectly inputed a meter reading and…
Incorrectly inputed a meter reading and Was charged £3773.20. This was after emailing and talking to customer service over phone about the error.
They said put freeze on the account which obviously didnt happen as the money was taken anway

Stay away from this company is fraud and a lying company who robs people and even customer support lies and does not give you accurate information ... Please dont trust anyone of them. They are all liers. They will try to enforce you into doing a contract with them and charge way way too much. no idea how this company is even allowed to operate in GB.

Couldn’t believe the price and how competitive it was, was paying over double with another energy company and Jellyfish have managed to beat that by a mile!

Spoke with George Purvis who was brilliant to deal with, answered my question and arranged for someone to inspect my meter as I had some issues with it and in perfect time.

Really easy to deal with on the telephone, any questions answered in brilliant time and thorough answers. Highly recommend!

Do not go to this company they are bunch of crooks.. customer service is absolutely diabolical.. they hammer tou with charges random warrant letters £350 return dd £150 no warning no follow up goes back in again without telling you then another £150.. please do not go to this company i would give minus -0 if there was an option

Absolutely shocking experience with this company. They applied £150 LATE fees to my account before the payment had even been taken, which should never happen. When I questioned it, instead of resolving the issue quickly, I was left stressed, frustrated, and having to chase for answers.

I have now had to consider escalating this matter to the Ombudsman service because this has been handled so badly.

I also requested compensation for the inconvenience and distress caused, as no customer should be treated this way. Very disappointed with the lack of accountability and professionalism shown throughout this situation.

Be careful dealing with this company and always check your account charges closely