Jedimastersabers Recenzje 

363
Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Good lightsaber shop. -Delivered lightsaber 1 day after ordering -Responded to question within 30 mins so excellent customer service -Lightsabers are much better quality than others i have bo... Zobacz więcej

Oceniono na 3 z 5

..bought the Maul Standard LED Saber mainly because of 25% off promo. Arrived by Fed Ex in about a week, all the way from Asia. For the price paid, it's a very good product: hefty weight of h... Zobacz więcej

Oceniono na 1 z 5

Not impressed bought my light saber packaging was not adequate and I have emailed numerous email addresses and still awaiting a response. For the price I paid I would expect a response and better serv... Zobacz więcej

Oceniono na 5 z 5

Absolutely fantastic. I am an avid collector of Star Wars memorabilia, especially lightsabers. I’ve ordered savers from various suppliers & Jedi Master Sabers is by far one of the best. Everything... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep hobbystyczny

Napisane przez firmę

Formerly, Padawan Sabers, we are a supplier of high quality, combat-ready custom made lightsabers here in the UK. We stock custom designs and character-based lightsabers and use the latest X-RGB and XENOPIXEL soundboards.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

363 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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3,1

Wszystkie recenzje

(363)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
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Oceniono na 5 z 5

Obi Wan Sabre

Read lots of reviews before purchasing, excellent service offered, the sabre supplied is of a top quality finish, not like cheap China knockoffs , the weight and quality of the finish says it all, very good communication and the sabre arrived in time.
Will definitely use again.

10 sierpnia 2023
Oceniono na 5 z 5

Purchased last week. Amazing quality

Purchase last week.

Expected it to arrive 4 days later, so happy at the speedy delivery, especially as it's for my little ones birthday.

I'm not a star wars expert but i have purchased Disney lightsabers in the past for my son and they are usually very low quality. This one from jedi master sabers is, however, light years ahead.

Although i had concerns regarding it being made fully from metal, it is actually safe for kids as long as they are supervised. It can certainly sustain a lot of abuse as opposed to the plastic Disney ones.

Overall the quality is 10/10
Customer service 10/10
Product features 10/10

16 sierpnia 2023
Opinia niezależna
Oceniono na 3 z 5

Long delivery

It took a long time to arrive and took awhile for communication and a tracking order to be sent out. When the saber arrived the box had been roughed about a lot with a dent in the front and what appears to be a footprint on the front too, implying someone stood on it. One of the tabs also had been opened which was quite concerning but everything seems to be there which is good. A shame about the condition of the box however as this was meant to be a gift for someone.

2 sierpnia 2023
Oceniono na 1 z 5

DO NOT ORDER FROM THIS COMPANY

After numerous emails and promises we still have not received our full order and ongoing issues getting part of our order that we ordered 13th July. We waiting well over the time for the engraved item - this has never materialised and after much chasing and emails they chucked a plain saber in a box without the engraving or stand we have paid for. I have had two emails promising me a refund - that has not materialised. Sophie is very good at saying what she thinks you might want to hear and also at blaming everything but themselves. The most recent now is it’s been lost in transit!! Which is funny as when I received first part of the order as soon as it was dispatched I had a notification from the courier / no notifications this time so I do not believe it has been dispatched at all. I have been promised and I have the emails - a refund for parts I haven’t received and also a refund as a good will gesture / received ZERO - so I have paid for parts on 13th July I have not received, given lots and lots of obvious lies as excuses, promised MY MONEY to be returned along with a goodwill gesture and so far have received nothing. I wonder if there is some sort of ombudsman that I should contact -DO NOT USE, PAY OR ORDER FROM THIS COMPANY. They take your money and do not deliver 😡😡😡UPDATE - I have been promised a refund by email TWICE - to date I have had no refund or further communication -

13 lipca 2023
Logo Jedimastersabers

Odpowiedź od Jedimastersabers

GoodMorning Sam.

Thank you for taking the time to leave us your Feedback.

To add clarity to your issue, I will explain the information available on our engraving page, the product page and our aftercare customer service email we supplied throughout your build. I would also like to point out our unexpected shop closure for a short period due to personal reasons, which was available on our website homepage and contact page. However, this hasn't affected your order in particular.

All lightsabers come with a 5-12 workday build time, and engravings add another 7 work days. All this is clearly and reliably explained on our product page to ensure incidents like this do not occur.

However, per our email communications, you made it clear that the lightsaber was needed ASAP. Unfortunately, you had not informed us of the time-sensitive nature of your order, which we requested before making an order.

Although it is completely up to the customer to make us aware beforehand, we agreed, at our own cost, to ship your order earlier than planned without the engraving to ensure you had your order in time. We can see that your lightsaber order was dispatched on Tuesday, the 8th of August and delivered the next day.

Once delivered, we organised for your engraving part to be sent out as a replacement part at our own manufacturing and shipping cost on the following Monday. Unfortunately, this part did not arrive.

At this point, we agreed to refund you the cost of the engraving and add further compensation to your account if you wish to re-purchase an engraving part.

I can confirm a refund was actioned once the courier confirmed the package had been lost. A refund confirmation email was also sent to you

Although we understand your disappointment on this matter. We are satisfied that on this occasion all information was available prior to ordering, further communication was clear and accurate and we did our best to work around your needs.

May the force be with you

Jedi Master Sabers Team.

Oceniono na 5 z 5

Very good lightsaber.

Very good lightsaber.

I been collecting Normal lightsabers for 18 years now and only recently went the custom made route.

I'm glad i did as the quality is much better and the fact they are made from metal ( Aluminium ) is a massive thumbs up.

The internals ( Electronics ) are just insane and well worth the money.

I got the Luke Neopixel with bluetooth.

2 sierpnia 2023
Opinia niezależna
Oceniono na 1 z 5

I will never buy from them again!!

I have been waiting for my chassis for 3 months and still have not received it. I have emailed and messaged them 8 times and I have had no replies from them. I was told I would hear from them in a couple of days… IT’S BEEN NEARLY TWO MONTHS!! And still no response. I have been trying to be patient but now I have given up and will not buy from them again!

21 sierpnia 2023
Opinia niezależna
Oceniono na 1 z 5

Received faulty goods

Received faulty goods, after reaching out a lady called Sophie contacted me via email, I didn't pick this email up straight away as it landed in my junk folder. However, I did respond and I attached some video footage of the issue. I haven't had a single response to anything since and I have sent numerous emails over the last couple of months and I have used the contact us page on their website. The hilt is of good quality but it is the blade that seems to be the issue as I have tried using the blade plug in the hilt and this works fine.

There is no contact number and the business is registered out of someone's home address not a work shop or shop front. Seems dodgy, avoid.

Update: Still I have had no response to any messages and I still have no resolution to getting a refund or replacement blade. Would someone who has had a good experience with this company please say how you have had any contact. This was gift for someone back in May and its still sat in my house gathering dust as it is useless.

1 maja 2023
Oceniono na 2 z 5

Unfortunately the delivery time was…

Unfortunately the delivery time was worse than advertised and therefore the intended use was missed.

Lightsaber is great, well built and designed.

The stand that was a £30 add-on is quite literally 3 bits of plastic with material glued on. I would strongly advise getting without.

Overall product is as designed, well built and as shown, but long delivery and wasted £30.

16 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

My saber arrived a lot quicker than advertised which is very good

Arrived sooner than expected.

Purchased during their closed period as they had been away for 1 week.

I didn't expect delivery for maybe 2 weeks but arrived within 10 days and this includes their 1 week close period. I'm very happy as my son got his birthday present in time :)

He's 17 and loved star wars so i asked him what he thought of the lightsaber and he says it's "Unreal"

Safe to say he's one happy Jedi :)

30 lipca 2023
Oceniono na 1 z 5

It hasnt arrived

It hasnt arrived im paying 25 a week i payed the first 2 of 6 payments it has not arrived you promised a 5-12 day delivery i ordered on the 18th of last month as such i have requested a refund

17 lipca 2023
Oceniono na 5 z 5

I bought the saber for my son who is a…

I bought the saber for my son who is a great fan of Star Wars series. He is so happy with it and he wanted it so much. It is as much as advertised and the material used and the construction are very good. I highly recommend this as I haven’t seen a better one before.

16 lipca 2023
Oceniono na 5 z 5

Amazing Saber

Waiting slightly longer than told for delivery but well worth the wait. Myself and son are extremely happy with our sabers. 10/10 👌👌👌

15 lipca 2023
Oceniono na 5 z 5

⭐ ⭐ ⭐ ⭐ ⭐

⭐ ⭐ ⭐ ⭐ ⭐

My son loves his new lightsaber.

Arrived in time for his birthday which is great as i ordered way too late and only had 4 days to go.

The lovely customer service agent "Sophie" prioritized my order and had it shipped our within 3 days after ordering! Arrived safely today on my sons birthday. Very impressed with the service here.

They also supplied a free gift box
Free Accessories
And custom engraving!!!!

Speechless.

I will be back for my Husbands birthday :)

⭐ ⭐ ⭐ ⭐ ⭐

👍

31 lipca 2023
Oceniono na 5 z 5

Incredible quality

First heard of Jedi Master Sabers at the event i attended earlier this year.

I've collected lightsabers for years as usually the official ones. However, i noticed these guys had a large queued at their stall. After 40 mins waiting.... I finally got there and saw over 30 different lightsaber models from Luke, Obi-wan, Vader and some custom ones too.

The details and features are heavily superior to the official ones and the quality of the all metal build is 10 out of 10. Very movie accurate.

I purchased the Luke, obi wan and a Custom "Stormtrooper" lightsaber and all 3 are amazing.

I'm acutally selling my official ones as they are just not anywheere near the levels of which Jedi master sabers provide. Not even close.

Yes, they are made to order and my online orders took around 9 days to arrive, but this was nothing and well worth the wait. As they are based in the UK near where i live, i will likely collect from them as they do offer collection.

If you want a proper lightsaber, these guys are the place to go. Period.

13 lipca 2023
Oceniono na 5 z 5

Received my order 4 days ago.

Received my order 4 days ago.

Loving it so far. I like the fact you can add more fonts if you wish, certainly a massive plus for me anyway.

Cheaper than any other lightsaber shop and shipped out within 24 hours from their UK workshop, so no tax to pay either. Unlike others i've been to.

Well worth the money and would highly recommend them.

27 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Masters of the Jedi sabers.

Shipping was as stated on the site. Got here when it was expected. No complaints there.
The product itself is incredible absloutly love it, fit and finish is perfect. My one gripe is I was sent a pair of 36 inches blades when requesting 32, but I'm happy with them.
However I did want to make a change to my order, it did get a little tricky to contact them. But after finding the correct email, Sophie was great, got the change I requested and I am happy with the product customer service is great, but elusive, which is a shame because it's great customer service. Keep up the good work guys!

5 lipca 2023
Oceniono na 1 z 5

No delivery received

No delivery received, numerous emails sent. Held leaving a review because I know there can be issues out of peoples control etc but zero communication. I've one very disappointed son that paid for this himself.

1 lipca 2023
Logo Jedimastersabers

Odpowiedź od Jedimastersabers

Good afternoon.

Please note. Per our website notice, we have been unexpectedly closed for 5 days due to a personal lose. We are have re-opened as of yesterday afternoon and will look to respond to emails within the set time period stated.

However, i can confirm your order has already been shipped and is on it's way to you and you should have received a dispatch notice. The lightsaber is due to be with you shortly.

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